About this company
Window World of Western Massachusetts
Window World of Western Massachusetts is your complete exterior remodeler, specializing in windows, doors, siding, roofing, gutters, garage doors, skylights and more in Hampden, Hampshire, Franklin, and Berkshire counties.
Types of work
GuildQuality surveys
Badges
Photos 9
Satisfaction
Of 2646 surveys sent, 1371 were responded toReviews 1303
Of 1371 respondents, 1303 left a reviewRecent reviews
Daniel F.
Laura H.
Timothy G.
Additional comments
Areas Of Satisfaction
Areas Of Satisfaction - Entire experience was excellent!
Jones B.
Additional comments
Areas Of Satisfaction
Areas Of Satisfaction - Efficient and friendly.
Areas Of Satisfaction
Areas Of Satisfaction - Project completed as promised. Looks great. Entire team was professional, on time, and friendly. Follow ups both at residence and by phone customer service confirming our satisfaction is a nice touch.
Tracey C.
Additional comments
Clean
Clean - Very clean. Cleaned everything up.
Manuel R.
Michael J.
Becky C.
Response
Charlotte D.
Additional comments
Shingle Appearance
Shingle Appearance - Nice colors on the shingles.
Areas Of Satisfaction
Areas Of Satisfaction - All areas were excellent work.
Response
Marc G.
Additional comments
Recognized Excellence
Recognized Excellence - Grace was in constant communication throughout the bidding, scheduling and installation.
Additional Comments
Additional Comments - We would strongly recommend your services and look forward to working with Window World on future projects.
Response
Margaret S.
Additional comments
Recognized Excellence
Recognized Excellence - Brennen Quality work. Good instructions on door use
Response
Tom H.
Roof was completed as expected. Nothing stood out to recommend.
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Jennifer F.
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Norma R.
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Dave R.
Ronald C.
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Marsha P.
Eugene S.
Karen G.
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DAVID P.
Wayne D.
Professional, helpful
Anna R.
Additional comments
Contractor Knowledge
Contractor Knowledge - They advised us of our options and made helpful recommendations without any pressure.
Professional & Organized
Professional & Organized - The whole project ran on time.
Communication
Communication - They walked us through what to expect with the process and kept to that. On site, they discussed with us what they planned and informed us of progress each day.
Installation Crew
Installation Crew - The crew(s) arrived on time, worked hard throughout the day, and did an impeccable job cleaning up so that our dogs were safe in the yard.
Shingle Appearance
Shingle Appearance - Yes, it looks like we have a new home!
Clean & Safe
Clean & Safe - Yes! We were concerned about nails or staples because we have two dogs who play in the backyard. After the first day, we went out to inspect the cleanup before letting the dogs out, and we were so pleased. Not a scrap was left behind.
Work Done Right
Work Done Right - Absolutely!
Problem Resolution
Problem Resolution - Yes. Only one challenge was brought to our attention during the project. It involved the flashing around the chimney. The foreman advised of the situation and explained how he would resolve it. We went with his recommendation and are very happy with the results.
Schedule
Schedule - Absolutely! We were amazed at how efficiently they worked.
Appointments & Meetings
Appointments & Meetings - Yes, for each and every one.
Value Received
Value Received - And beyond.
See It Near Me
See It Near Me - Happy to give recommendation and have house viewing upon request.
Areas For Improvement
Areas For Improvement - Absolutely NONE
Areas Of Satisfaction
Areas Of Satisfaction - They exceeded our expectations in every way.
Recognized Excellence
Recognized Excellence - Really, everyone was exceptional. Grace in particular was kind and patient. She even sat with me personally to complete the contract and financing application online, due to my technical challenges. That's above and beyond.
Response
Chester P.
Pat L.
Bill E.
GuildQuality
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