They were very professional and efficient and it was an unbelievably hot day. The installer's work ethic blew me away. He did his job very well.

Clean

Clean - They were immaculate.

Professional & Organized

Professional & Organized - They were very professional and organized.

Recognized Excellence

Recognized Excellence - The installer was exceptional.

Areas Of Satisfaction

Areas Of Satisfaction - They exceeded my expectations in the actual work performed and the timeliness. The conditions were hot, humid and sticky and he just kept working. I'm very impressed with the quality and the looks.

Additional Comments

Additional Comments - I would definitely recommend them to anyone in the neighborhood. They're a very impressive company. I'm blown away by them. They did windows and doors for a neighbor and I knew they were for me.

They did a great job.

Additional Comments

Additional Comments - Overall, they did a great job.

Both workers were professional and courteous

Types of work

Types of work - Very neat work

Window World of Western Massachusetts did a great job!

Recognized Excellence

Recognized Excellence - The two installers were very professional. They were quick, efficient, and communicative with me. It was overall a very good experience!

Friendly, efficient, professional.

Recognized Excellence

Recognized Excellence - The ladies I spoke with, Grace was one, were super! Detail oriented, professional, great follow through and extremely helpful. The "lead" installer was fantastic, his first name was Slav. Slav was friendly, efficient, courteous, funny, professional, a very interesting man to speak with while installing my windows. He was clearly very experienced and concerned about doing a top notch professional job. I would hire him again to do anything at my house.

Areas For Improvement

Areas For Improvement - Nothing

Areas Of Satisfaction

Areas Of Satisfaction - Quality of the work and the communication with me through the whole process was amazing. Scheduling a site visit, keeping me informed with delivery date. finances, installation, all superior. I cannot say enough about how I was impressed with Slav, the installer.

Additional Comments

Additional Comments - I wish I had dome this 15 years ago when I moved in and bought this house.

My experience was fabulous! I’ve already given several recommendations to friends and am planning my next project!

Recognized Excellence

Recognized Excellence - Every employee I dealt with in person or on the phone was customer centric

Areas Of Satisfaction

Areas Of Satisfaction - From start to finish and despite what I know are industry challenges right now, window World came with advice and delivered on schedule.

Areas For Improvement

Areas For Improvement - None

Areas Of Satisfaction

Areas Of Satisfaction - Craftmanship

The results were amazing!!

Recognized Excellence

Recognized Excellence - Excellent all around. I wish I could afford to do Windows for my entire house.

Recognized Excellence

Recognized Excellence - The two installers were great.

Areas Of Satisfaction

Areas Of Satisfaction - They exceeded my expectations in the window installation. I had asked for a window sill and they were able to do that. It took me by surprise and I was quite happy.

Additional Comments

Additional Comments - It's a small company, and the owner worked with us, and the installers had so much experience, doing a great job and were courteous and polite. They cleaned up well. We scheduled another job with them, and will probably do once or twice after that.

Areas For Improvement

Areas For Improvement - N/A

Areas Of Satisfaction

Areas Of Satisfaction - On time good cost great quality

Additional Comments

Additional Comments - The 2 teams I have had to do our work where professional and courteous.

From salesman to install team..... courteous and professional.

Great quality. Great service. Highly recommended.

Recognized Excellence

Recognized Excellence - I would like to recognize installer. He was very polite and articulate in explaining how everything worked. The salesman TIm was fantastic as well.

Areas Of Satisfaction

Areas Of Satisfaction - They exceeded my expectations on all levels.

Additional Comments

Additional Comments - I enjoyed working with them and would highly recommend them.

Window World did great work. It was fast and efficient. It looks beautiful.

Quality Of Materials

Quality Of Materials - I am very satisfied with the quality of the materials.

Recognized Excellence

Recognized Excellence - Everybody that I talked to was wonderful. Tim who came to give me the estimate and telling me what was going to happen was great. The two installers were awesome. They did a great professional job. It was wonderful.

Areas Of Satisfaction

Areas Of Satisfaction - The job went better than I expected. The windows made a huge difference. They replaced a bo window with a picture window that has sliding windows. The window is gorgeous. It looks better more than I expected.

Additional Comments

Additional Comments - I would not mind doing the rest of my house now. It is not in the budget right now, but I would not hesitate to go with Window World's windows.

Areas Of Satisfaction

Areas Of Satisfaction - They met our expectations did a nice job with our brick and made sure everything was flushed and looked right for our windows.

I would absolutely recommend Window World as one of the best local companies I have had the pleasure to work with. There was no pressure during the consultation and the product speaks for itself, good quality and affordable. We sat through 3 other sales pitches from other companies and could not wait for the sales rep to leave our house.

Sales Knowledge

Sales Knowledge - Sales person was pleasant and did not waste our time during our consultation. We had the bottom line price quickly and were able to stay on budget and are very satisfied with the project.

Recognized Excellence

Recognized Excellence - All team members were professional

Areas Of Satisfaction

Areas Of Satisfaction - Communication was great, installers cleaned up after themselves, the final result is beautiful!

Additional Comments

Additional Comments - The best experience dealing with a company coming to the price quickly and sticking to it. No hidden fees and Window World actually donated money from the project to St Jude as we booked during the Christmas season.

I would hesitate to recommend window World now because I know that they are very pricey compared to other companies. And I could not help but explain what happened to me about the window I wanted to be able to put an air conditioner in.

Recognized Excellence

Recognized Excellence - I would recognize everyone that worked on my project, they were all perfect and great to work with.

Areas Of Satisfaction

Areas Of Satisfaction - I got exactly what I expected, I was expecting good, and I got good

They stuck to their timeline and kept me informed along the way of when the windows would come in and of the installation. Everything was to my satisfaction.

Areas Of Satisfaction

Areas Of Satisfaction - They were professional, the job was done on time, and they did exactly what they stated.

Recognized Excellence

Recognized Excellence - I would like to recognize Mike Wood for his exceptional service.

Areas For Improvement

Areas For Improvement - I don't think there were any areas that fell short of my expectations.

Areas Of Satisfaction

Areas Of Satisfaction - Pretty much everything worked out pretty good.

Areas For Improvement

Areas For Improvement - Window World did not fall short of my expectations. My wife and I both talked before and after, and they met everything that they said they would and did what we were looking for.

Areas Of Satisfaction

Areas Of Satisfaction - Window World met or exceeded my expectations because the workmanship was impeccable.

Additional Comments

Additional Comments - If we have any need in the future, they would be our first call.

Recognized Excellence

Recognized Excellence - Both men that were at my home- forgot there names. One was the Forman, the other worker has a wonderful personality, great customer relations!

Recognized Excellence

Recognized Excellence - Everyone at Window World of Western Mass. were excellent.

Areas For Improvement

Areas For Improvement - No areas for improvement

Areas Of Satisfaction

Areas Of Satisfaction - The way the sales and installation crew treated us we were very happy.

Additional Comments

Additional Comments - We are very happy with the work, the windows have only been in for about one week.

I would and will recommend Window World of Western Massachusetts to anyone and everyone. Great product and great workmanship.

The Window World of Western Mass was very helpful from the beginning. Assisting me with everything needed. From color design and not to worry about the insurance company. Workers who installed windows and siding were both kind, polite and very professional. I have already referred them to neighbors who all love the work. The work was done in a timely manner. To all the workers, they are the best.

They were very timely, easy to work with, and the installers were courteous and cleaned up well. Tt was a wonderful experience.

Areas Of Satisfaction

Areas Of Satisfaction - They exceeded my expectations in the installation. It turned out very beautiful.

Additional Comments

Additional Comments - The person who came to check out the job explained everything. His explanations were wonderful and the installers were terrific.