The crew came in and were so efficient. They knew what they were doing and never got in each other's way, and they were working in tight quarters. They were so efficient it was kind of scary, because I just don't see that anymore today. They worked real good together, knew what they had to do, and got it done. There were some gaps, and I asked if they could fill them in, which they did, and it looks perfect! I am happy!
Recognized Excellence - Every single representative of the company i came in contact with, were professional, accommodating, and helpful.
Areas Of Satisfaction - They left my property spotless. Not even a spaRe nail was left behind
Perfect from start to finish
Additional Comments - Everyone was great and everything went perfectly
They were prompt, efficient, professional and courteous.
Recognized Excellence - I would like to recognize Nick Drost for doing a great job.
Areas For Improvement - Window World did not fall short of any of my expectations.
Areas Of Satisfaction - They met my expectations in all areas.
Additional Comments - They delivered what was promised, and they did it in the best way possible. I would recommend them to anyone.
Recognized Excellence - The installation crew were very good.
Areas Of Satisfaction - I've used them before and received exactly what I expected.
Areas For Improvement - No areas fell short of my expectations.
Areas Of Satisfaction - Everything was wonderful in all areas of the project. Especially the quality of the product and installation.
Areas Of Satisfaction - politness and workmanship kept work area very clesn
Additional Comments - person in charge really knew what he was doing
Areas Of Satisfaction - Kept to the date scheduled. Job done in a day like promised.
Professional work was done and the quality of the door plus handles were top of the list ratings , thank you
Problem Resolution - There were no problems
Recognized Excellence - Her expertise in colors helped me with deciding , on the color of the door .
The installation team was organized and efficient. Our new windows were installed perfectly. The team cleaned up all the areas that they worked on, inside and out. We are very happy with Window World of Western Massachusetts.
Everything was neat and respectful.
Areas For Improvement - They did not fall short at all.
Areas Of Satisfaction - They met my expectations with their quick work.
Window World resided my home. I was very happy with their work so when I wanted garden windows installed I didnt call anyone else.
Design - My cats love their new garden windows!
The entire process was very easy from start to finish.
Recognized Excellence - Justice and his team were efficient and polite. The job was completed in provided time frame including clean up.
Areas Of Satisfaction - I was very satisfied with the replacement product quality and installation process.
They were great from the first phone call to the end of the project. Very professional and kind. I would recommend them for any project
Very pleased with the work and professionalism of the crew.
i called Window World on a recommendation from a friend who used window world. I'm glad I did!
We had our 2 sets of 23 year old worn out French doors replaced with sliders.
They were replaced with white vinyl/glass sliders with built in white micro mini
blinds. They are beautiful and have easy functional mechanisms. The installation
team was very friendly and did a great job.
Products were good and installers were great! Would definitely recommend Window World of Western Mass!
Recognized Excellence - The work crew/installers Jerry and Chris were awesome, attention to detail and taking pride in there work was always at the forefront. very good at answering questions, overall communication was great.
Everything was a perfect fit. The windows work very well. The installers knew their stuff.
Clean - Went outside after the work was completed and it was very clean. Also, the inside of the house was very clean.
Safe - Very respective of our space and kept the worksite clean.
Communication - Very attentive to my questions.
Quality Of Workmanship - Everything works very well, we will see a year from now.
Professional & Organized - The work crew was very organized.
Recognized Excellence - The whole crew was wonderful and they worked well together.
Areas Of Satisfaction - The time it took to complete the job. Very fast, very professional.
Additional Comments - We're planning projects in the future and I think Window World will be part of it.
Recognized Excellence - Justin was wonderful and they were all very professional. Very satisfied with everyone.7s
Areas For Improvement - Satisfied with all.
Additional Comments - 12 windows, 2 storm doors, all the trimming and the clean up in 1day.. Excellent! !!!!
The team Justice was very professional and very Clean . They were very efficient and friendly
Professional & Organized - Justice had a great crew that worked we’ll together
Recognized Excellence - Yes Justice and his crew
Areas For Improvement - None
Areas Of Satisfaction - They were prompt and didn’t leave anything undone
Areas Of Satisfaction - All areas met expectations.
Types of work - The crew was very good and courteous and polite and did a fantastic job. They were on time and cleaned up every day.
This was a stress-free home improvement project start to finish. Kudos to the Window World folks for their professionalism whether it be on the phone, at the time of estimate, or during the install and follow up. We’ve already recommended Window World to a couple of friends. We’d use Window World of Western MA again without thinking twice about it.
Recognized Excellence - I would like to recognize the very courteous installers for their exceptional service.
Areas Of Satisfaction - Window World of Western Massachusetts met all of my expectations.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Window World of Western Massachusetts as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys