Recognized Excellence - I was not there but the group that did the work was very nice.
Areas For Improvement - No, everything was the way I wanted it.
Areas Of Satisfaction - They met my expectations and they exceeded my expectations when putting in the larger window. It was perfect.
Additional Comments - I would recommend the company to anyone.
Great install, and very timely
The crew of 3 arrived late afternoon ( a day ahead of the scheduled job) with a clear approach for the task of replacing 2 large ~50 year old windows with a pair of matching sliders. They each had their assignments and worked diligently into the evening darkness. A couple hours or so later, we had some nice new windows! The amount of draftiness that was mitigated with these new windows was instantly noticeable.
Schedule - Window installation was completed a day early. The screens were promptly delivered and installed the following morning.
Recognized Excellence - All the installers were great. They each appeared focused on their specific assignments and worked well together.
Areas Of Satisfaction - The quality of the windows and screens are very nice. The 3 installers were respectful and quick.
Recognized Excellence - They were all really good.
Areas Of Satisfaction - The size of the windows were the best. They were pretty big.
I would say they were very perfect and professional regarding the whole project, they were polite and cleaned up after.
Recognized Excellence - I would say the whole crew that came was perfect.
The workers arrived on time and installed the two doors, cleaned up any mess and showed me how to operate them. Very courteous.
Clean - No mess to be found
Safe - It was a stay at home day so they had the area to themselves. Great workers.
Communication - They politely answered all my questions.
Quality Of Workmanship - Great job.
Quality Of Workmanship - The best
Recognized Excellence - Tim and the entire crew. Absolutely amazing work. Have recommended to several People
Areas For Improvement - Never have
Areas Of Satisfaction - All jobs are 100%
Recognized Excellence - The Crew, Mike Wood and Marty.
Areas For Improvement - None.
Areas Of Satisfaction - Outside trimming!
Additional Comments - Big improvement to the property!
Clean - I was Happy about that.
Safe - Yes they did and it was a very cold day
Communication - Yes and that made me very Happy
Quality Of Materials - IT'S JUST Beautiful
Professional & Organized - Very nice Men
Areas For Improvement - None
Areas Of Satisfaction - The Blinds Between the glass is great Love it
Additional Comments - Great Job
There needs to be better communication between the salesmen and the contractors that come to do the work. Also, things need to be explained better to the customer instead of assuming the customer may know all the steps of the processes with regards to repairs and/or installations.
Recognized Excellence - Tim was exceptional. He communicated well with me.
I was really happy with the installation!
Recognized Excellence - Th head installer was very decent and explained everything well!
Areas Of Satisfaction - I got what I expected!
Second install with window world, both times, on time quality products.
From start to finish, we had an excellent experience with Window World of Western Massachusetts. Tim did the estimate and was very informative about what we should use for replacement windows. He was personable and great to work with. Everyone at the office that we spoke with were also very helpful, accommodating and pleasant to talk to. Processing the order was easy. Michael and his crew arrived on time for the job. Really impressive on how well they worked as a team! Considering that the house and windows were very old and ‘unique’, they never showed any concerns or made us feel like they ran into any problems. The crew did a great job. They all worked efficiently, were professional and left a clean work area. Working with Window World of Western Massachusetts was one of the best experiences we have ever had for such a major project.
Installer was excellent and knowledgeable .
Very friendly, explaining as they went along, cleaned up well. The experience and results left me feeling my money was well spent.
Recognized Excellence - My experience with everyone was good.
Areas For Improvement - They did not fall short of my expectations.
Areas Of Satisfaction - It was quicker than I expected. I didn't expect them to do it in one day. It was also kind of a mess around here and they didn't seem to let it get in their way.
My window doesn't work, I cannot open it. I have had several service calls and I am not happy.
Recognized Excellence - Slav was our installation expert along with his co-worker and they were excellent. Slav was especially helpful in showing us how to reattach our window shades with the new window trim as we did have a concern initially that it would not work. But everything was reattached perfectly and without difficulty.
Areas Of Satisfaction - I especially appreciated the communications throughout the process.
I Recommend Window World of Western Massachusetts to Everybody,
Recognized Excellence - Leneya and the Crew.
Areas Of Satisfaction - They did an excellent Job.
Additional Comments - Very friendly and very nice .
Recognized Excellence - The seller and window installers did very well with communication and professionalism.
Areas Of Satisfaction - I was satisfied with the final job
Additional Comments - Everything was easy to order and the installation was easy and nice.
Additional Comments - Already made a recommendation to our oil delivery man
Recognized Excellence - I would like to recognize my measure technician and the installation crew.
Areas Of Satisfaction - I was satisfied overall from measurement to installation. The work was timely.
Additional Comments - I would highly recommend Window World to anyone looking.
Recognized Excellence - All of the Representatives I talked too.
Areas For Improvement - none I can think of.
Areas Of Satisfaction - the amount of time it took.
Additional Comments - I appreciate the efficiency
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Window World of Western Massachusetts as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys