They were very professional and efficient and it was an unbelievably hot day. The installer's work ethic blew me away. He did his job very well.
Clean - They were immaculate.
Professional & Organized - They were very professional and organized.
Recognized Excellence - The installer was exceptional.
Areas Of Satisfaction - They exceeded my expectations in the actual work performed and the timeliness. The conditions were hot, humid and sticky and he just kept working. I'm very impressed with the quality and the looks.
Additional Comments - I would definitely recommend them to anyone in the neighborhood. They're a very impressive company. I'm blown away by them. They did windows and doors for a neighbor and I knew they were for me.
They did a great job.
Additional Comments - Overall, they did a great job.
Both workers were professional and courteous
Types of work - Very neat work
Window World of Western Massachusetts did a great job!
Recognized Excellence - The two installers were very professional. They were quick, efficient, and communicative with me. It was overall a very good experience!
Friendly, efficient, professional.
Recognized Excellence - The ladies I spoke with, Grace was one, were super! Detail oriented, professional, great follow through and extremely helpful. The "lead" installer was fantastic, his first name was Slav. Slav was friendly, efficient, courteous, funny, professional, a very interesting man to speak with while installing my windows. He was clearly very experienced and concerned about doing a top notch professional job. I would hire him again to do anything at my house.
Areas For Improvement - Nothing
Areas Of Satisfaction - Quality of the work and the communication with me through the whole process was amazing. Scheduling a site visit, keeping me informed with delivery date. finances, installation, all superior. I cannot say enough about how I was impressed with Slav, the installer.
Additional Comments - I wish I had dome this 15 years ago when I moved in and bought this house.
My experience was fabulous! I’ve already given several recommendations to friends and am planning my next project!
Recognized Excellence - Every employee I dealt with in person or on the phone was customer centric
Areas Of Satisfaction - From start to finish and despite what I know are industry challenges right now, window World came with advice and delivered on schedule.
Areas For Improvement - None
Areas Of Satisfaction - Craftmanship
The results were amazing!!
Recognized Excellence - Excellent all around. I wish I could afford to do Windows for my entire house.
Recognized Excellence - The two installers were great.
Areas Of Satisfaction - They exceeded my expectations in the window installation. I had asked for a window sill and they were able to do that. It took me by surprise and I was quite happy.
Additional Comments - It's a small company, and the owner worked with us, and the installers had so much experience, doing a great job and were courteous and polite. They cleaned up well. We scheduled another job with them, and will probably do once or twice after that.
Areas For Improvement - N/A
Areas Of Satisfaction - On time good cost great quality
Additional Comments - The 2 teams I have had to do our work where professional and courteous.
From salesman to install team..... courteous and professional.
Great quality. Great service. Highly recommended.
Recognized Excellence - I would like to recognize installer. He was very polite and articulate in explaining how everything worked. The salesman TIm was fantastic as well.
Areas Of Satisfaction - They exceeded my expectations on all levels.
Additional Comments - I enjoyed working with them and would highly recommend them.
Window World did great work. It was fast and efficient. It looks beautiful.
Quality Of Materials - I am very satisfied with the quality of the materials.
Recognized Excellence - Everybody that I talked to was wonderful. Tim who came to give me the estimate and telling me what was going to happen was great. The two installers were awesome. They did a great professional job. It was wonderful.
Areas Of Satisfaction - The job went better than I expected. The windows made a huge difference. They replaced a bo window with a picture window that has sliding windows. The window is gorgeous. It looks better more than I expected.
Additional Comments - I would not mind doing the rest of my house now. It is not in the budget right now, but I would not hesitate to go with Window World's windows.
Areas Of Satisfaction - They met our expectations did a nice job with our brick and made sure everything was flushed and looked right for our windows.
I would absolutely recommend Window World as one of the best local companies I have had the pleasure to work with. There was no pressure during the consultation and the product speaks for itself, good quality and affordable. We sat through 3 other sales pitches from other companies and could not wait for the sales rep to leave our house.
Sales Knowledge - Sales person was pleasant and did not waste our time during our consultation. We had the bottom line price quickly and were able to stay on budget and are very satisfied with the project.
Recognized Excellence - All team members were professional
Areas Of Satisfaction - Communication was great, installers cleaned up after themselves, the final result is beautiful!
Additional Comments - The best experience dealing with a company coming to the price quickly and sticking to it. No hidden fees and Window World actually donated money from the project to St Jude as we booked during the Christmas season.
I would hesitate to recommend window World now because I know that they are very pricey compared to other companies. And I could not help but explain what happened to me about the window I wanted to be able to put an air conditioner in.
Recognized Excellence - I would recognize everyone that worked on my project, they were all perfect and great to work with.
Areas Of Satisfaction - I got exactly what I expected, I was expecting good, and I got good
They stuck to their timeline and kept me informed along the way of when the windows would come in and of the installation. Everything was to my satisfaction.
Areas Of Satisfaction - They were professional, the job was done on time, and they did exactly what they stated.
Recognized Excellence - I would like to recognize Mike Wood for his exceptional service.
Areas For Improvement - I don't think there were any areas that fell short of my expectations.
Areas Of Satisfaction - Pretty much everything worked out pretty good.
Areas For Improvement - Window World did not fall short of my expectations. My wife and I both talked before and after, and they met everything that they said they would and did what we were looking for.
Areas Of Satisfaction - Window World met or exceeded my expectations because the workmanship was impeccable.
Additional Comments - If we have any need in the future, they would be our first call.
Recognized Excellence - Both men that were at my home- forgot there names. One was the Forman, the other worker has a wonderful personality, great customer relations!
Recognized Excellence - Everyone at Window World of Western Mass. were excellent.
Areas For Improvement - No areas for improvement
Areas Of Satisfaction - The way the sales and installation crew treated us we were very happy.
Additional Comments - We are very happy with the work, the windows have only been in for about one week.
I would and will recommend Window World of Western Massachusetts to anyone and everyone. Great product and great workmanship.
The Window World of Western Mass was very helpful from the beginning. Assisting me with everything needed. From color design and not to worry about the insurance company. Workers who installed windows and siding were both kind, polite and very professional. I have already referred them to neighbors who all love the work. The work was done in a timely manner. To all the workers, they are the best.
They were very timely, easy to work with, and the installers were courteous and cleaned up well. Tt was a wonderful experience.
Areas Of Satisfaction - They exceeded my expectations in the installation. It turned out very beautiful.
Additional Comments - The person who came to check out the job explained everything. His explanations were wonderful and the installers were terrific.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Window World of Western Massachusetts as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys