We had our bow window replaced and Love it
Eugene did an amazing job he worked very well under pressure. And was very consistent in his job.
I would give you a 10 star rating if that was a option. We will definitely be hiring you again when we are ready to replace All of our windows. Great job window world
The owner, Tim Droft, was excellent in following up with our concerns and questions. He had Brian come and measure. Everything was fine. I would also recognize our installer.
The project was done just as we were becoming aware of the spread of Covid-19. The precautions taken were very reassuring.
Mike, lead installer, professional and communicative
all, entire job was done fantastic
The complete team. They all worked as a team.
They met my expectations in all of it.
This is the second time I have used them. They are professional, reasonably priced, prompt, and they have great communication.
There are a couple of women in the office, the owner, and the installers were all tremendous.
They met my expectations in all areas of my project, but they exceeded my expectations in their professionalism. They were very courteous.
I'd recommend them again.
They did a great job. Any problems that occurred, they completed them without a hiccup and no extra expense. The house looks wonderful.
Serge and Alex did a super job. I was very pleased. Any questions I had, they resolved it very quickly and were very clear.
Even though complications arose, they had other employees come to the site so they could finish on time. The problems that arose were unforeseeable.
The installers, Serge, Alex, and Nicky, they all did a great job. Lenaia, the project manager, she responded to my calls and came to the job site whenever there were issues or confusion. Tim also checked in with me by phone or just stopping by to make sure everything went smoothly.
They went over and above all of my expectations. They absorbed the cost of the complications that came up and told me that I would only have to pay what we originally agreed on.
I would hire them again in a minute to do my next house.
great customer service
i'm not good with names but everyone that i dealt with from the beginning to the guy that did the installation were fantastic!
installation was fast and painless
The installation was really great.
Everybody is so kind and they did beautiful work for me. I was very pleased!
I would like to recognize Lanea and James Bushey. I would also like to recognize the men that came and did the work. Jeremy was absolutely wonderful. The guys that worked with him respected him. They were really great!
They did great!
The window and patio door replacement project went smoothly from start to finish. Communication was prompt and precise. The crew that completed the work were friendly, efficient, informative and professional. Originally planned for a two day job, two crews showed up and finished it in one day! The new windows and patio door are superb, professionally installed, and look great. We are well pleased with the result, and highly recommend choosing Window World for replacement windows and doors.
The job was actually completed in one day, when the schedule was for possibly 2 and 1/2 days.
Everyone was fantastic!
All of the employees that were at my house. They should all be recognized.
All of the project from the first visit until the end of the project.
They have done multiple jobs for me and if there is ever an issue, they will come back and fix it.
I would like to recognize Tim and Lori.
The communication is great and they stand by their work.
had the whole crew they worked well together
Going into this, I was overwhelmed. I knew my windows were bad and needed to be done ASAP! I got 3 quotes, not only was this the most competitive, but the only company who would even schedule the work for winter! This alone was huge for me! On install day, the crew left my house in the condition I left it in. Very clean and thorough!
From Tim who was very personable, not a pushy “used car salesperson”, to Chelsea who answered just about all my million calls and questions, and everyone in between, each person I came across during this process felt like family!
Extremely fast workmanship of the crew. Was pretty impressed at the quality of the windows and doors, and that 2 guys were able to do it in a single day.
So happy with the work Window World did! Our new bay window is beautiful! The workers were efficient and kind. We will deifnitely be using WW to replace the rest of our windows!
Jeremy, Tim Na Justice were excellent and professional.. Brian was great also, very prompt and efficient.
Owner for his professional estimate and the actual installer..sorry forgot their names
Very professional and glad you work in our area
I have had a chance to actually use the windows
I don’t know the names of the 3 men who came but all were exceptional
They were very timely in answering my requests.
The customer service person was very communicative and the two service providers were very informative, but I do not remember their names.
They were timely and very communicative.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Window World of Western Massachusetts as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys