About this company
Window World of Western Massachusetts
Window World of Western Massachusetts is a replacement window company, specializes in replacement windows, doors & vinyl siding in the Westfield, Hampden, Springfield, and Franklin MA surrounding areas.
Types of work
GuildQuality surveys
Badges
Customer satisfaction
Of 1910 customers surveyed, 1033 respondedReviews 970
Of 1033 respondents, 970 left a reviewRecent reviews
Jeff L.
Additional comments
Recognized Excellence
Recognized Excellence - I would like to recognize Tim Drost, the salesperson, for his exceptional service. He did a great a job.
Areas Of Satisfaction
Areas Of Satisfaction - Everything exceeded my expectations.
Additional Comments
Additional Comments - The installers were professional and personable and did a super, super job.
Pete R.
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Recognized Excellence
Recognized Excellence - The whole crew that was here were great. The two crew managers were also very professional and courteous.
Additional Comments
Additional Comments - Great job! The crew worked on a very difficult day weather-wise and finished the job on time. Thank you!
Rocky S.
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Areas Of Satisfaction
Areas Of Satisfaction - came right on time and met estiimated time for finish.
Gwendolyn D.
I highly recommend Window World! Tim, Jordan, and the whole team were just wonderful. They were professional, friendly, and easy to talk to. They answered all my questions and even checked in throughout the process to see if I was happy with the work.
Additional comments
Recognized Excellence
Recognized Excellence - Tim and Jordan
Areas For Improvement
Areas For Improvement - None
Areas Of Satisfaction
Areas Of Satisfaction - From start to finish, the entire process, communication, and work exceeded my expectations
Lisa Q.
Everyone on the work crew was extremely efficient, professional and friendly. Great experience!
Gary S.
Very knowledgeable team. We love the quality of our doors and skylights and the professional installation. Great customer service to!
Customer
Professional & Organized
Professional & Organized - Jonathan, Ryan and Matt were AMAZING
Recognized Excellence
Recognized Excellence - Jonathan, Ryan and Matt
Tom M.
Great guys. Very clean and quick. Install was perfect wish I got their names to put on this review
Richard C.
I already recommended a friend for windows. They are going to receive them in Fe.
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Recognized Excellence
Recognized Excellence - The workers were very professional
Areas Of Satisfaction
Areas Of Satisfaction - They answered all my questions
Robert C.
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Areas Of Satisfaction
Areas Of Satisfaction - They met my expectations.
Edward C.
The price was fair, the service was excellent, and the guys cleaned up well. Very pleased overall.
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Areas Of Satisfaction
Areas Of Satisfaction - They met my expectations with the way they left the area clean and how efficiently they worked.
Additional Comments
Additional Comments - I would definitely recommend them. Very pleased with their service.
Customer
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Areas For Improvement
Areas For Improvement - Window World did not fall short of my expectations.
Areas Of Satisfaction
Areas Of Satisfaction - Overall, Window World exceeded my expectations.
Customer
Areas Of Satisfaction
Areas Of Satisfaction - I was very pleased with the whole project.
Customer
Additional comments
Areas Of Satisfaction
Areas Of Satisfaction - The company met my expectations.
Isreal G.
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Areas For Improvement
Areas For Improvement - Everything went well.
Areas Of Satisfaction
Areas Of Satisfaction - Everything was on point.
Cassidy S.
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Quality Of Workmanship
Quality Of Workmanship - I would give the quality of workmanship a ten if I could.
Recognized Excellence
Recognized Excellence - The project was good all around.
Calvin K.
The installers were courteous, professional, and did a good job.
Carmen R.
They did wonderful with our sliding door and picture window.
Colleen S.
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Areas For Improvement
Areas For Improvement - They didn't fall short in any areas.
Areas Of Satisfaction
Areas Of Satisfaction - They met my expectations.
Gerry L.
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Additional Comments
Additional Comments - The installation team did a great job from start to finish.
Barry M.
Very very professional work was fantastic
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Recognized Excellence
Recognized Excellence - Everyone who was at my house did a fabulous job, don't know all their names but the work and professionalism was fantastic
Areas For Improvement
Areas For Improvement - Cannot think of any
Areas Of Satisfaction
Areas Of Satisfaction - Bay window is fabulous
Additional Comments
Additional Comments - Would and will highly recommend
Susan M.
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Recognized Excellence
Recognized Excellence - the 2 men that did the work were very polite and knew what they were doing. One on job for 30 years!!
Areas Of Satisfaction
Areas Of Satisfaction - Everything worked out well
Additional Comments
Additional Comments - I would use them again and recommend to others
Jack L.
Absolutely comfortable with choosing Window World to complete this job.
Additional comments
Recognized Excellence
Recognized Excellence - Cody...an excellent representative, communicator
Areas Of Satisfaction
Areas Of Satisfaction - Outstanding customer relations
Additional Comments
Additional Comments - All good, thank you
Gary C.
The entire process from start to finish top notch !
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Areas Of Satisfaction
Areas Of Satisfaction - Very happy with the whole process
Customer
Additional comments
Recognized Excellence
Recognized Excellence - The staff an the workers were excellent
GuildQuality
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