Recognized Excellence - I was pleased with Olivia.
Areas Of Satisfaction - They were careful about my pet and I appreciated that.
They were very timely, professional and one of the windows was close to a pipe in our house so they gave me discount.
Types of work - I had thirty-five windows, three doors and gutters replaced.
Recognized Excellence - The entire team was great. The owner helped with quotes, he came to my house.
Areas Of Satisfaction - Window World of Western Massachusetts met my expectations by the thoughtfulness of the installation, very friendly, safe and thorough. They did the job in one day.
Additional Comments - If I have another project that they can support, I will be happy to call them.
Recognized Excellence - The whole crew did a great job.
Areas Of Satisfaction - The entry door looks great.
The installers were very professional, clean, and courteous. Everything was fine. The windows look great!
Safe - I was not there during the installation. My wife was and said it was good.
Recognized Excellence - Everyone was courteous.
Areas Of Satisfaction - They exceeded all my expectations.
Courteous and friendly employees throughout the whole buying & installation process. Great communication in a timely fashion.
Types of work - Replaced our non functioning bay window with a beautiful three panel window with side sliders.
Recognized Excellence - Everyone I dealt with was exceptional. They were all friendly and professional.
Areas For Improvement - None
Areas Of Satisfaction - The window replacement was completed in just s few hours, much quicker than I anticipated.
The were very professional from estimate to installation. I am very pleased the quality of work and professionalism of staff.
Recognized Excellence - I would like to recognize the installer for his exceptional service. It was not a super easy install but he made it work without complaining and did a nice job.
Areas Of Satisfaction - They exceeded my expectations with quality of work and the professionalism of the staff.
Punctual, quality work, and satisfied.
Areas Of Satisfaction - It was done quickly on a cold day. The window itself is beautiful.
Recognized Excellence - The receptionist and the workmen were great and did a wonderful job.
Areas Of Satisfaction - The met my expectations in being on time and quick.
Recognized Excellence - Robert and the crew were the nicest men. The owner even came and walked through with us and didn't rush us and listened to what I wanted and really came through.
Areas Of Satisfaction - They did seven windows and one door in one day! They didn't fall short of any of our expectations!
Additional Comments - The door we had before wasn't even level it was so old. The window world crew reframed the door and now I love it! Every single window is airtight and level! My husband and I were very impressed! My husband tells his buddies at work how much he likes the new door. We are beyond satisfied, words cannot express how good our experience was with this company!
Areas Of Satisfaction - Overall, the look and quality of the door is fantastic.
Fast , qualty installation by a polite respectful crew
Recognized Excellence - Foreman Mike and the entire crew
We are a repeat customer having Window World provide us with replacement windows and siding a few years ago. This time we needed a new front door. We are very happy with the new door! The thermatru door is not cold to the touch even on very cold days. It’s really well built and is very secure when locked. The service was awesome! They arrived right on schedule and everything was clean when they left. Great job!
Types of work - I did a vinyl siding job.
Recognized Excellence - Everyone stepped up to the plate.
My only disappointment was that the installation took so long.
Areas Of Satisfaction - They met my expectations in the quality of the materials and workmanship.
Additional Comments - They were good company and did really nice work.
Additional Comments - Love it thank you
Types of work - Siding and 3 new doors
Recognized Excellence - All workers
Areas For Improvement - N/A
Areas Of Satisfaction - Finished the project in a timely manner.
Additional Comments - Workers very polite
Recognized Excellence - They are amazing and the three gentlemen that were here and the lady that answered my call when I first called. They were all fantastic and answered everything and they were helpful.
Additional Comments - I would definitely recommend them, and I have windows to be replaced and I will use them again.
Great work completed quickly!
Recognized Excellence - The whole team was great to work with from start to finish.
Areas Of Satisfaction - They were very quick about completing the job!
Areas Of Satisfaction - They met expectations in the window quality.
Areas Of Satisfaction - My expectations were met or exceeded with quality.
Communication - val. willhite did talk to me
Recognized Excellence - val willhite
Areas For Improvement - none
Areas Of Satisfaction - did a good job
Workers arrived on time and completed work on installation of five windows. Explained operating of windows when completed.
These guys were great. The guys that showed up and did the install were all cordial and two of them loved my dog and even played with my dog and gave her attention when they were coming in and out. Chatting with them was nice and they didn't get short with me as sometimes I can be gabby and a pest. They cleaned up after themselves well and removed all of the old windows and door remnants. They were very efficient and were in and out in short order.
Clean - They did a fantastic job except for the driveway. It was snowing and there were a few inches on the ground and I had to clean up some where they were cutting the wood but I understand.
Recognized Excellence - I'm horrible with names but the big guy was very pleasant and east to talk to about stuff.
Areas For Improvement - Really nothing, they were very good.
Areas Of Satisfaction - Everything seems to be great. Can't really comment on the gutters as it's winter and haven't got to see how well they work.
Additional Comments - I wouldn't hesitate to do business with them again.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Window World of Western Massachusetts as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys