I have used them for windows in the past and also gutters. They are a great company, good quality and on time. I have recommended them to several people!

Professional & Organized

Professional & Organized - The foreman and the person in charge were extremely professional. I was not home all day, but when I got home, the one in charge came to me and updated me on what was going on. He said I could call with any questions. They were awesome and professional.

Recognized Excellence

Recognized Excellence - The foreman and the executive that came by did well.

Areas Of Satisfaction

Areas Of Satisfaction - They exceeded in all areas. I called them about my old windows, and they got the new window in and sealed. It was phenomenal.

They were willing to give me an estimate even though the property was outside the area in which they commonly do work (because I'd been a satisfied customer in the past), but initial confusion and errors by the representative made me nervous about the outcome.

Professional & Organized

Professional & Organized - The workmen were prompt, communicated well and were efficient.

Recognized Excellence

Recognized Excellence - I just appreciate the two young men who completed the job.

Areas Of Satisfaction

Areas Of Satisfaction - They met my expectations.

That is a solid five.

Quality Of Workmanship

Quality Of Workmanship - If there were a rating higher than five, I would give it.

Recognized Excellence

Recognized Excellence - Curtis Smith was one of the installers. He and the rest of the installers were excellent. They very proficient. We were thrilled.

Areas For Improvement

Areas For Improvement - It was exactly what it was supposed to be.

Areas Of Satisfaction

Areas Of Satisfaction - I would say in terms of being extremely proficient, they were very prompt and efficient. They were very exceptional. They were right on time. In terms of respecting our time, they were superb.

Additional Comments

Additional Comments - I think we covered it.

Areas For Improvement

Areas For Improvement - They didn't fall short of my expectations.

Areas Of Satisfaction

Areas Of Satisfaction - It was all done very well.

Window World arrived on time, did the work efficiently and well, cleaned up after themselves and were polite and considerate. Fantastic. I've used them in the past and will again.

Recognized Excellence

Recognized Excellence - All staff seemed to be well trained and were considerate and communicated potential issues before they arose so they could be planned for and dealt with.

I was pleasantly surprised with my experience with Window World. The office staff and the install team were friendly, professional, organized, and able to answer all of the questions I had. The install team led by Justice showed up on time and had the job completed much earlier than expected. Everyone was courteous throughout the entire process and it makes a world of a difference! Window World's customer service is above and beyond their competitors and I would recommend them any day.

Recognized Excellence

Recognized Excellence - Justice exemplified exceptional service on the morning of the install. He was kind and has excellent customer service skills.

Areas Of Satisfaction

Areas Of Satisfaction - The speed at which the windows were installed exceeded my expectations. The customer service at window world is exceptional.

Recognized Excellence

Recognized Excellence - The WW crew headed by Justice , arrived on time and the crew was pleasant and clean. WW responded quickly to a couple minor adjustments and met expectations.

Areas For Improvement

Areas For Improvement - All was good

Areas Of Satisfaction

Areas Of Satisfaction - We had a couple issues, they were adjusted or corrected right away.

Recognized Excellence

Recognized Excellence - Both installers were very professional and friendly.

They are the best window company I have dealt with. I had another window company do some of my windows and they were not good at all.

Areas Of Satisfaction

Areas Of Satisfaction - The nice trim they put around the inside of the windows was very nice.

I would recommend using Window World

Areas Of Satisfaction

Areas Of Satisfaction - Friendliness

The quality of work, the way the crew worked together and the professional yet friendly manner they maintained is the best recommendation we can think of - Thank you again!

Communication

Communication - Everyone was very friendly - Justice explained everything and the work went smoothly!

Quality Of Workmanship

Quality Of Workmanship - The new door is great and looks great! All the windows look beautiful.

Recognized Excellence

Recognized Excellence - I don't remember all the names of the techs but have to say they were all friendly and professional!

Areas For Improvement

Areas For Improvement - None !!

Areas Of Satisfaction

Areas Of Satisfaction - All !!

Additional Comments

Additional Comments - The whole crew worked well together and we are so happy with the installation from timing to quality of work.

Recognized Excellence

Recognized Excellence - I would like to recognize the work crew for their exceptional service!

Areas Of Satisfaction

Areas Of Satisfaction - Everything was a five!

My only concern with Window World of Western Massachusetts is that they left many screws lying around. The screws are very pointy and I almost got a flat tire. If I get a flat tire, they will have to fix it. They dropped many screws in my driveway. However, the installer was great.

They were very timely. They got here on time and thorough in their work. The work force was very cordial an polite. It was nice to do business with them. They were knowledgably about there products and showed me how to work everything. They cleaned everything. They did a great job.

Recognized Excellence

Recognized Excellence - I would like to recognize the installation crew for their exceptional service.

Areas Of Satisfaction

Areas Of Satisfaction - All the work they did was wonderful. Everything looks nice and very professional.

Additional Comments

Additional Comments - I would recommend them to any one of my friends and neighbors.

Starting with the salesman all the way to the installer my experience was very positive.

Areas For Improvement

Areas For Improvement - There wasn't any areas where Window World of Western Massachusetts fell short of my expectations. I haven't run into any problems. Everything is fine.

Areas Of Satisfaction

Areas Of Satisfaction - Window World of Western Massachusetts met or exceeded my expectations with the quick installation and how smooth the installation went.

Areas Of Satisfaction

Areas Of Satisfaction - They did a great job.

Additional Comments

Additional Comments - I was happy with them.

Areas Of Satisfaction

Areas Of Satisfaction - Quality of windows and quality of install.

Quality was good. The installers were quick and they left the job site clean.

Recognized Excellence

Recognized Excellence - I don’t want to single out one individual. I thought the whole team was exceptional.

Very friendly people, knowledgeable , not pushy. Excellent product, fair prices, competent installation.

Recognized Excellence

Recognized Excellence - Everyone I dealt with.

Areas For Improvement

Areas For Improvement - No areas.

Areas Of Satisfaction

Areas Of Satisfaction - Easy to do business with.

Additional Comments

Additional Comments - I’ve said it all

Additional Comments

Additional Comments - All phases from the first meeting, measuring, and installation were done professionally and well.

Recognized Excellence

Recognized Excellence - Everyone we dealt with, start to finish, was wonderful. I wish I had been more diligent to take down names, but if you look at our service history - truly all involved were exceptional!

They are timely and provide a good product. I like the interior color choice for the wood tones on the frames for the windows. The team works quickly and cleans up when they leave its like they were never in the house. I recommend Window World this includes the office staff and the James who does the measuring. I even like their commercials on TV

Recognized Excellence

Recognized Excellence - Mike worked on the first round of windows and I asked for him on the second and he is very professional as are all the other men on the team and a special shout out to a young man on the team who did the clean up chores he was very well organized and cleaned up any mess

Areas For Improvement

Areas For Improvement - none

Areas Of Satisfaction

Areas Of Satisfaction - nice windows very tight fitting and hope they work as well as the last ones they put in a few months ago

I would recommend without hesitation (and already have)!

Types of work

Types of work - Siding

Recognized Excellence

Recognized Excellence - I would recognize the entire team at my house. Everyone was wonderful and took the time to check-in with me.

Areas For Improvement

Areas For Improvement - None

Areas Of Satisfaction

Areas Of Satisfaction - All areas noted above.

Additional Comments

Additional Comments - I would highly recommend!