Window World scheduled our installation quickly. All staff were professional, efficient, and very friendly. It was truly a team effort and installation went off without a hitch. They left the job site clean and went above and beyond to make sure that we were pleased. We love our new windows and would definitely recommend them to anyone looking to improve their home.
Recognized Excellence - Tim Drost inspires trust and confidence in the product and the installation. He assures us of the quality of the work.
Areas For Improvement - They didn’t, we are satisfied.
Areas Of Satisfaction - Timeliness, quality of workmanship and neatness are exceptional.
Additional Comments - We are repeat customers and other family members have joined us in purchasing from Window World of Western Mass.
Recognized Excellence - Thank you so much to Anna & Tim Drost for their fantastic partnership and guidance in selecting the best windows for our home. We would also like to recognize Slav and his partner for a fantastic job on the installation.
Areas Of Satisfaction - All aspects were great.
Recognized Excellence - The entire crew was great... well organized, very professional
Additional Comments - I am very happy with Window World. We just completed a four-year window and sliding door replacement project. The earliest parts of the project have performed very well. Each year, the work was completed in a timely and professional way.
Professional & Organized - Yes, they always do a great job, this is the 8th window I have purchased from them.
Very friendly and helpful
Areas For Improvement - None they were awesome
Additional Comments - Whenever I have called Window World they were all very pleasant on the phone very helpful nothing but wonderful things to say about Window World
Recognized Excellence - I would like to recognize my project manager for her exceptional service. She impressed me by coming out to the job site.
Areas Of Satisfaction - They exceeded my expectations in preparation and installation.
After having three estimates from professional window specialist we decided to contract Window World of Western Massacuhsetts. Our initial meeting with Tim D. was very informative and professional. He explained the Window World products and how the process works. Comparing the Window World products to the other offers and estimates everything lined up better to use Window World. We planned a date and as planned everything went perfect. Within two days of work the two man crew had replaced 17 windows, two entry doors and a new storm door. They followed the contract to their word and left our home looking great! Thanks to Slave his partner, Tim D and all the office personnel to make the update seamless and promptly.
Areas For Improvement - As if today I can not point out anything that did not meet my expectations.
Additional Comments - I would like to thank the fine people at Window World for their professionalism and personal touch.
Product quality is tops, professionally of sales, service and installation was great.
Recognized Excellence - From Tim to the staff to the installers, great.
Areas Of Satisfaction - All
Additional Comments - There’s more to come.
Recognized Excellence - Jeremy and Pat did an outstanding job.
Areas For Improvement - None at all
Areas Of Satisfaction - The quality
Additional Comments - Very happy with the the whole experience
Recognized Excellence - Tim Drost was exceptional and very patient! And both of our installers were friendly and accommodating!
Recognized Excellence - I'd like to recognize Tim, the salesman who came out.
Areas Of Satisfaction - I'm satisfied with the fact that they were on time every day. They were punctual and reliable.
Salesman was not high pressured; installers were friendly and helpful
Recognized Excellence - JEREMY and PATRICK were very professional, polite and efficient during the window install. They answered all my questions and left the worksite clean.
Recognized Excellence - I spoke with Grace. She was very helpful
Yes great company
Communication - Thanks Heather for keeping me informed
Quality Of Workmanship - Slav your amazing!!! Your workmanship is prestige.
Recognized Excellence - Slav
Areas For Improvement - None
Areas Of Satisfaction - Quality, customer service and workmanship
Additional Comments - Thank you all of you!
We had a great experience with Window World!! The installer was professional and attentive to detail. Our windows and door were installed within a day. My house looks beautiful!!! I’m very pleased and would work with them again.
Excellent staff to work with, they go above and beyond to help you.
Types of work - Very satisfied, so happy I called them . Very professional and do amazing work.
Quality Of Materials - Better than I imagined, sturdy and excellent quality.
Quality Of Workmanship - Very professional, excellent job, well done.
Value - Well worth every penny spent. I recommend Window World to everyone who wants the best!
Recognized Excellence - “Anna
Areas For Improvement - Above and beyond my expectations!!
Areas Of Satisfaction - Every aspect, starting with my first phone conversation
Additional Comments - Great Experience working with everyone that helped me with this project . Thank You Everyone!
On Time, professional, knowledgeable and sensitive to property. Did a fantastic job, left everything clean.
Areas Of Satisfaction - Attention to detail was great. Caulking and installation was very professional. Windows look great.
They did great work. They have done work at my brother-in-law's house, my neighbor's house, and my house. I have never heard a bad thing from anyone.
Recognized Excellence - They were very professional and courteous. Tim who gave us the estimate was great. Everyone was great.
Areas Of Satisfaction - The craftmanship on the metal is really good. I was really pleased with that. I have put windows in myself, but never one this big. The metal-work is outstanding.
Additional Comments - I wish I had more work for them.
Areas Of Satisfaction - They met or exceeded my expectations as they were extremely professional, and extrremely clean.
Recognized Excellence - Everyone was wonderful!
Areas Of Satisfaction - Everything
Areas Of Satisfaction - I did the finish woodwork myself and the installers did a great job of installing the windows so that my job was easy
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Window World of Western Massachusetts as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys