Quality products and skilled sales and installation staff..
Our windows were installed a few months ago. We noticed all of our sliders were leaking upon the first rain after installation. We notified our sales rep, and he was quick to get someone on it. Unfortunately after that, it’s been nothing but a run around since. The manufacturer is now involved. A sash was replaced and it didn’t resolve the issue. That was over a week ago. We have heard from our sales rep since, but no one else. Our sales rep Collin has been great throughout the entire process. The rest of the experience has been horrible. We are still with leaking windows and no answers. I was waiting to write this review to see if this issue would be resolved in a timely manner, and it has not. Once they got our money we stopped existing.
The whole process went smoothly. Did a great job windows look and work great. I had a hole in one of the screens. I called and service came out next day to repair.
They installed on a very very hot day in July. They left fingerprints on the windows.
Excellent quality and service. They kept us updated all the way through the process
Window World of Toledo was prompt. Everything, or most everything, was taken care of. There were a few problems, so I am waiting for that to be done.
Installers were friendly, efficient & communicative. My only issue was a few chunks of inside trim damaged.
I have been very pleased with Window World. When they first put the door in, we were having some issues. I called the company, and they came back and fixed it right away. It has been working great since it was fixed. I am pleased with the door.
From start to finish, the process was very efficient and the staff very friendly. I plan to replace doors in the future and I will call window world to do the work.
They were very courteous and didn't give me the runaround. They were good about being timely and communicating, and I felt they were all around good quality.
They did a wonderful job,
We're very happy and satisfied with the work on the windows. So far, so good. It was a reasonable price.
Excellent service from beginning to end.
Extremely professional and efficient, very property respectful and friendly installers A++ service from quote to install, highly recommended!!
The window and install was great. The communication was not. We had an issue of a missed appointment for one of our measurement appointments and on the actual install. The part that bothers me is the fact that I took time off work both times to be there and no one contacted me. I had to call in both times. Someone letting me know what was going on would have been appreciated!!
Great looking window have 17 now and thinking of do garage door
Everything is good. They did good work. I'm very proud of them. I'm very happy with their work. They did a beautiful job.
The installers were great, but the windows are not so great. I had a windstorm, and rain came through my new window, and the company is not doing anything about it.
The entire process went extremely smoith and problem free! Highly recommended!
On time, open communication, great customer service before, during, and after the sale.
They showed up on time and communicated very well.
I would with no hesitation. I have recommended to friends.
The salesman was very knowledgeable and helped us pick the best window for us. So far the quality of the window is great. They were later than expected though arriving and the trim wasn’t perfectly clean, there was a bit of wobbly lines.
Window World was an excellent company to do business with. I remember all of the people I interacted with because each person was professional, friendly, and likable. The salesman didn't play games, the turn around times were reasonable, and their prices were better than their competitors. The warranty seems awesome, although I haven't had to use it. The installers were professionals and great guys. Let's be honest, it can be scary when you hire a company, you don't know who is going to show up to put a roof on or install windows.... absolutely no worries with Window World. The installers, Greg and Adam, were stand up guys who really cared about doing the job right.
Most importantly, the product is great. We noticed a difference on our utility bills, made our house look great, and increased the value of our home.
Be confident in Window World! We went with black windows, and they turned out great.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Window World of Toledo as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys