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GuildQuality surveys
Satisfaction
Of 3832 surveys sent, 1813 were responded to
Communication: Appt Setting
The Window World of Toledo staff was courteous and professional when setting my initial sales appointment.
97%
Sales Knowledge
The Window World of Toledo salesperson was knowledgeable and helpful regarding my project.
97%
Clean & Safe
The job site is kept clean and safe.
96%
Communication: Install Crew
The installation crew communicated with me effectively if I had any questions or concerns.
95%
Installation Crew
The Window World of Toledo installation crew was organized and professional.
94%
Quality Of Workmanship
I am satisfied with the quality of the workmanship.
94%
Likely To Recommend
I am likely to recommend Window World of Toledo to a friend.
90%
Reviews 1693
Filter Reviews
Of 1813 respondents, 1693 left a review.
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Recent reviews
Todd S.
Kathy S.
Barb F.
Response
Window World of Toledo Barb F., thank you for your glowing review of Window World of Toledo! We're thrilled that you've consistently had positive experiences with our products and services. Your satisfaction with our professionalism, promptness, and workmanship is truly appreciated. We're glad to hear that Brian and our installation crew have met your expectations. Your trust in us, especially for your rental properties, means a lot. We're grateful for your willingness to be a reference and for considering Window World of PennOhio for future projects. While you don't have any immediate remodeling plans, please remember we're here for all your window, door, siding, garage door, and gutter needs. Thank you for your continued loyalty!
Joann D.
Sue H.
Response
Window World of Toledo Sue H., thank you for your glowing review of Window World of Toledo! We're thrilled that Rick Cavese and our team met your expectations with their knowledge, professionalism, and consideration. It's wonderful to hear that you appreciated our communication throughout the process and the quality of our installation crew. We're glad you found value in our referral program. While we understand you don't have any immediate home remodeling plans, please remember that Window World of PennOhio is here for all your future window, door, siding, garage door, and gutter needs. Your satisfaction is our priority, and we're grateful for your business and recommendation.
David C.
Pamela B.
John F.
Response
Window World of Toledo Thank you for your feedback, John F. We're glad that Window World of Toledo ultimately met your expectations. We sincerely apologize for the communication breakdown regarding the weather-related installation delay. This falls short of our standards, and we're taking steps to improve our notification process. We appreciate your patience and the opportunity to complete your project successfully. Your suggestion about keeping customers informed is valuable, and we'll use it to enhance our service. We're pleased that Brian Gschwind and our installation crew provided professional service. Thank you for considering being a reference for future customers. If you have any further concerns, please don't hesitate to reach out to Window World of PennOhio.
Linda K.
Response
Window World of Toledo Linda K., thank you for your glowing review of Window World of Toledo! We're thrilled that Brian Gschwind and his team exceeded your expectations with their professionalism and organization. It's wonderful to hear that the windows look professionally installed and that every aspect of your experience was satisfactory. We appreciate your kind words about our installation crew and their thorough communication. While we understand your hearing difficulties prevent you from serving as a reference, please know that your feedback is invaluable. Thank you for choosing Window World of PennOhio for your home improvement needs!
Gary W.
Mike F.
Edward M.
Cindy T.
Bill J.
Vince G.
Josie J.
Marvia B.
Richard D.
There were no problems with the installation or windows, they have installed 5 windows for me before.
Response
Window World of Toledo Richard D., thank you for your continued trust in Window World of Toledo! We're thrilled to hear about your positive experience with your recent installation, as well as the five previous windows. It's wonderful that we were able to accommodate your schedule change, especially given the urgency of your broken glass situation. We appreciate your willingness to serve as a reference for future customers. Your feedback about our courteous staff, professional installation crew, and overall satisfaction is invaluable. We're glad Brian Gschwind and our team met your expectations. Thank you for choosing Window World of PennOhio for your home improvement needs. We look forward to serving you again in the future!
Pam G.
Tom D.
Janice S.
Adrianna V.
Gary S.
Response
Window World of Toledo Gary S., thank you for your glowing review of Window World of Toledo! We're thrilled that your experience, from consultation to installation, exceeded expectations. It's wonderful to hear that Rob Winsor provided such helpful and personable service, and that our installer delivered exceptional work. Your satisfaction with every aspect of the process is exactly what we strive for at Window World of PennOhio. We truly appreciate your willingness to serve as a reference and look forward to assisting you with your future roofing and gutter projects. Thank you for choosing Window World of Toledo and for your kind words about our team!
Albert K.
Elizabeth M.
James W.
Response
Window World of Toledo James W., thank you for your detailed feedback on your experience with Window World of Toledo. We sincerely apologize for the issues with the weep holes and the subsequent communication breakdown. This is not the level of service we strive to provide. We appreciate your positive comments about our sales and installation teams, particularly Brian Gschwind. However, we understand that the post-installation support has fallen short.
Jane H.
Mike F.
Suzanna E.
Dan B.
Response
Window World of Toledo Dan B., thank you for your glowing review of Window World of Toledo! We're thrilled that our team, including Jason Rogers and the installation crew, met your expectations across the board. Your comments about our professionalism, timeliness, and excellent workmanship are greatly appreciated. It's wonderful to hear that you found the entire process, from the initial appointment to the final walk-through, to be organized and effective. We're particularly pleased that you recognized Jason and the lead crew member for their exceptional service. Your satisfaction is our top priority at Window World of PennOhio, and we're grateful for your recommendation. Thank you for choosing us for your window needs!
Joe K.
Brian F.
Response
Window World of Toledo Brian F., thank you for your glowing review of Window World of PennOhio and Window World of Toledo! We're thrilled that Rick, Greg, and the entire team exceeded your expectations. Your praise for their communication, punctuality, professionalism, and attention to detail is greatly appreciated. It's wonderful to hear that the installation process was smooth, with Greg and his crew maintaining high standards of workmanship and cleanliness. We're particularly pleased that you found Rick's product knowledge and no-pressure approach helpful. Your willingness to recommend us means the world. Thank you for choosing Window World, and we look forward to serving you again in the future!
Carol D.
Larry W.
Ming E.
Response
Window World of Toledo Ming E., thank you for choosing Window World of PennOhio and Window World of Toledo. We're delighted that you had a positive experience with Rick and our installation crew. Your feedback on our pricing is valuable. While we strive to offer competitive rates, we understand your concern about cost. We appreciate your willingness to consider us for future projects and are grateful for your business. If you have any questions or need assistance in the future, please don't hesitate to reach out. We're here to ensure your complete satisfaction with our products and services.
Jarrette T.
Jennifer C.
Melissa F.
Response
Window World of Toledo Melissa F., thank you for your glowing review of Window World of PennOhio and Window World of Toledo! We're thrilled to hear about your excellent experience from start to finish. It's wonderful that Jason impressed you with his professionalism and knowledge during the demonstration. We're glad our customer service team kept you well-informed throughout the process, and that our installers met your expectations. Your praise for the quality of our work is truly appreciated. We look forward to working with you on your upcoming projects and are grateful for your willingness to recommend us. Thank you for choosing Window World for your home improvement needs!
Henry M.
Response
Window World of Toledo Henry M., thank you for your outstanding review of Window World of PennOhio and Window World of Toledo! We're thrilled that Rick Cavese and our installation crew provided you with exceptional service throughout your project. Your positive feedback on every aspect, from communication to workmanship, is truly appreciated. We're honored that you would recommend us and consider future business. Your willingness to be a reference speaks volumes about your satisfaction. Thank you for choosing us for your home improvement needs. We look forward to serving you again in the future!
Review in Napoleon, OH
Door handle is crooked on new door.
Laurie E.
Review in Toledo, OH
Pricing was up front and easy to understand. Installation was a quick and crew picked up when completed. Left no sign of them being there.
Response
Window World of Toledo Thank you for your glowing review of Window World of PennOhio and Window World of Toledo! We're thrilled that you found our pricing transparent and the installation process efficient. It's wonderful to hear that Rob provided excellent service and that our installation crew was organized, courteous, and left your property spotless. We take pride in our workmanship, and we're delighted that you're pleased with the final result. Your willingness to recommend and serve as a reference is truly appreciated. We look forward to serving you again and thank you for choosing Window World for your home improvement needs.
Susan C.
Response
Window World of Toledo Susan C., thank you for your glowing review of Window World of PennOhio and Window World of Toledo! We're thrilled that Rob provided such helpful service and that our installation crew impressed you with their cleanliness and professionalism. It's wonderful to hear that you had an excellent experience across all aspects of your project. We appreciate your willingness to recommend us and serve as a reference. Regarding the window with potential termite damage, while we couldn't address that specific issue, we'd be happy to discuss options or recommend specialists who can help. Thank you for choosing us for your window needs!
Mike N.
Response
Window World of Toledo Mike N., thank you for your glowing review of Window World of PennOhio and Window World of Toledo! We're thrilled to hear that you're pleased with your new windows and the professional installation service. It's wonderful to know that our installer, despite language differences, communicated effectively and delivered high-quality workmanship. We truly appreciate your willingness to recommend us and are grateful for your business. Your satisfaction is our top priority, and we're delighted to have met your expectations across all aspects of our service. Thank you for choosing Window World for your home improvement needs!
Regina L.
Andrew B.
Don E.
Response
Window World of Toledo Don E., thank you for your glowing review of Window World of PennOhio and Window World of Toledo! We're thrilled that our team exceeded your expectations with the installation of your glass wall and sliding doors. It's wonderful to hear that our crew was meticulous and the best you've ever worked with. We appreciate your high marks across all aspects of your experience. We've noted your comment about the screen door hardware and will ensure this final piece is completed promptly. Your willingness to recommend and serve as a reference means the world to us. Thank you for choosing Window World for your home improvement needs!
Najah H.
Connie W.
Response
Window World of Toledo Connie W., thank you for your wonderful feedback about Window World of PennOhio and Window World of Toledo! We're thrilled to hear that we met your high expectations and that you were pleased with the entire experience. It's great to know that our installation crew worked quickly, cleaned up well, and provided excellent communication throughout the process. We truly appreciate your willingness to recommend us and serve as a reference. Your satisfaction with our salespeople, workmanship, and overall service means a lot to us. We're committed to maintaining this level of quality and look forward to serving you again in the future. Thank you for choosing Window World!
Carolyn M.
GuildQuality
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