About surveys
GuildQuality surveys
Satisfaction
Of 3918 surveys sent, 1847 were responded to
Communication: Appt Setting
The Window World of Toledo staff was courteous and professional when setting my initial sales appointment.
97%
Sales Knowledge
The Window World of Toledo salesperson was knowledgeable and helpful regarding my project.
97%
Clean & Safe
The job site is kept clean and safe.
96%
Communication: Install Crew
The installation crew communicated with me effectively if I had any questions or concerns.
95%
Installation Crew
The Window World of Toledo installation crew was organized and professional.
94%
Quality Of Workmanship
I am satisfied with the quality of the workmanship.
94%
Likely To Recommend
I am likely to recommend Window World of Toledo to a friend.
91%
Reviews 1727
Filter Reviews
Of 1847 respondents, 1727 left a review.
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Recent reviews
Maryann R.
Robert T.
Response
Window World of Toledo Thank you for your detailed feedback, Robert T. We're glad to hear that Window World of Toledo met your expectations in many areas, particularly with the installation quality and our team's professionalism. We appreciate your suggestion about the final wipe-down of windows and screens. We'll use this feedback to improve our presentation. It's great to know you're considering us for future projects like your roof and siding. We value your willingness to be a reference and appreciate your recommendation of our salesperson, Jason Rogers. Window World of PennOhio is committed to excellence, and we look forward to serving you again.
Mujeeb S.
Kellie S.
Anthony Q.
David S.
Response
Window World of Toledo David S., thank you for your feedback on Window World of Toledo. We're pleased to hear about your positive experiences with Brian Gschwind and our installation crew. However, we sincerely apologize for the quality issues you've encountered with your windows. We appreciate your patience as we've worked to resolve these problems. Your satisfaction is our priority, and we're committed to addressing any ongoing concerns. Please let us know if you need further assistance with your windows. We value your business and hope to continue serving you in the future. Also, we'd like to inform you about our Referral Program, which offers discounts on additional purchases when you refer others to us.
Phyllis H.
Mari D.
James P.
James D.
Pam F.
Ron H.
Response
Window World of Toledo Ron H., thank you for your glowing review of Window World of Toledo! We're thrilled that you're so satisfied with your new window and the exceptional service provided by Brian and our installation team. Your comparison to your engineering background truly validates the quality of our products. We're honored that you'd recommend us, even to close relatives. It's wonderful to hear that we exceeded your expectations in all areas. While we're sad to see you move, we're glad you're aware of our transferable warranties. Thank you for considering us for future projects and for being willing to serve as a reference. Your enthusiasm for Window World of PennOhio is truly appreciated!
Tammara M.
Response
Window World of Toledo Tammara M., thank you for choosing Window World of PennOhio and Window World of Toledo. We're thrilled you appreciate our product quality and USA-made materials. We sincerely apologize for the installation issues you experienced and have noted your concerns about project management and communication. We're actively working to address these areas to improve our service. Your feedback on our friendly staff is appreciated, and we're glad Rob Winsor met your expectations. We're committed to resolving any outstanding issues promptly. Thank you for your patience and for considering us for future projects. Your input is invaluable in helping us enhance our customer experience.
Review in Fremont, OH
Quality product, good customer service, entire process is easy
Response
Window World of Toledo Thank you for your glowing review of Window World of Toledo! We're thrilled to hear that you found our products high-quality, our customer service excellent, and the entire process easy. It's wonderful to know that Brian Gschwind and our installation crew provided such professional and courteous service throughout your project. Your satisfaction with every aspect, from the initial appointment to the final walk-through, is exactly what we strive for at Window World of PennOhio. We truly appreciate your business and your willingness to recommend us. Thank you for choosing Window World of Toledo for your home improvement needs!
Bob M.
Vickie T.
Craig W.
Ann S.
Response
Window World of Toledo Ann S., thank you for your glowing review of Window World of Toledo! We're thrilled to hear about your positive experience with our windows, customer service, and technicians. It's wonderful that Jason Rogers provided excellent service and that you're happy with the time he's dedicated to your project. We're glad our installation crew was punctual, efficient, and professional. Your satisfaction with every aspect of our service, from appointment setting to the final walk-through, is truly appreciated. Thank you for considering our referral program and being willing to serve as a reference. We value your trust in Window World of PennOhio and look forward to serving you again in the future.
John A.
Review in Sylvania, OH
Installed with quality, even in cold temperatures
Response
Window World of Toledo Thank you for your positive feedback on Window World of Toledo's installation quality, even in cold temperatures! We're delighted that Rob Winsor and our installation crew provided such a professional experience. Your satisfaction with our workmanship and team's courtesy is greatly appreciated. We've noted your comments about the job site cleanliness and final walk-through, and we'll use this feedback to enhance our service further. We're glad you would recommend our installation crew. As a valued customer, we'd like to inform you about our Referral Program, which offers discounts on additional purchases. Thank you for choosing Window World of PennOhio, Window World of Toledo for your home improvement needs.
Kevin N.
Linda W.
Michael B.
Teresa Z.
Response
Window World of Toledo Teresa Z., thank you for your glowing review of Window World of Toledo! We're delighted that our team, especially Jason Rogers and our installers, impressed you with their professionalism and efficiency. It's wonderful to hear that you're satisfied with the quality of workmanship and that the job site was kept clean and safe. We appreciate your feedback about the installation crew's communication and will use it to improve our service. Regarding your future project for large windows in the front and kitchen area, we'd be honored to assist you. Window World of PennOhio specializes in windows and would love to help with your next home improvement endeavor. Thank you for choosing us!
Lisa M.
Response
Window World of Toledo Lisa M., thank you for your glowing review of Window World of Toledo! We're thrilled that you're satisfied with your new windows and that our team, from Jason Rogers to the installation crew, met your expectations. It's wonderful to hear that the installation process was quick, clean, and informative. We appreciate your willingness to serve as a reference for future customers. Regarding the referral program, we apologize for not making that clear and will strive to improve our communication. For your upcoming garage roof project, please don't hesitate to reach out to Window World of PennOhio. We're committed to maintaining the high standards you've experienced and look forward to serving you again.
Vickie G.
Review in Liberty Center, OH
I was very satisfied with their work.
Response
Window World of Toledo Thank you for your glowing review of Window World of Toledo! We're thrilled that you were so satisfied with our work, from the initial appointment to the final installation. It's wonderful to hear that Jason Rogers and our installation crew provided exceptional service. We appreciate your willingness to recommend us and serve as a reference. Your feedback about our punctuality, efficiency, and politeness is invaluable. Regarding future projects, we'd be honored to assist with more windows when you're ready. At Window World of PennOhio, we strive for excellence in all our services. Thank you for choosing us, and we look forward to serving you again!
Cindi S.
Response
Window World of Toledo Cindi S., thank you for your glowing review of Window World of Toledo! We're thrilled to hear that our installation team exceeded your expectations with their efficiency and timeliness, especially on such a frigid day. It's wonderful to know that Jason Rogers and our entire team, from appointment setting to installation, provided you with professional and courteous service throughout your project. We're proud of the quality workmanship and clean, safe job site our crew maintained. We appreciate your recommendation and want to remind you about our Referral Program, which offers discounts for referring friends and family. Thank you for choosing Window World of PennOhio for your home improvement needs!
Timothy B.
Terry P.
Michael B.
Todd S.
Kathy S.
Barb F.
Response
Window World of Toledo Barb F., thank you for your glowing review of Window World of Toledo! We're thrilled that you've consistently had positive experiences with our products and services. Your satisfaction with our professionalism, promptness, and workmanship is truly appreciated. We're glad to hear that Brian and our installation crew have met your expectations. Your trust in us, especially for your rental properties, means a lot. We're grateful for your willingness to be a reference and for considering Window World of PennOhio for future projects. While you don't have any immediate remodeling plans, please remember we're here for all your window, door, siding, garage door, and gutter needs. Thank you for your continued loyalty!
Joann D.
Sue H.
Response
Window World of Toledo Sue H., thank you for your glowing review of Window World of Toledo! We're thrilled that Rick Cavese and our team met your expectations with their knowledge, professionalism, and consideration. It's wonderful to hear that you appreciated our communication throughout the process and the quality of our installation crew. We're glad you found value in our referral program. While we understand you don't have any immediate home remodeling plans, please remember that Window World of PennOhio is here for all your future window, door, siding, garage door, and gutter needs. Your satisfaction is our priority, and we're grateful for your business and recommendation.
David C.
Pamela B.
John F.
Response
Window World of Toledo Thank you for your feedback, John F. We're glad that Window World of Toledo ultimately met your expectations. We sincerely apologize for the communication breakdown regarding the weather-related installation delay. This falls short of our standards, and we're taking steps to improve our notification process. We appreciate your patience and the opportunity to complete your project successfully. Your suggestion about keeping customers informed is valuable, and we'll use it to enhance our service. We're pleased that Brian Gschwind and our installation crew provided professional service. Thank you for considering being a reference for future customers. If you have any further concerns, please don't hesitate to reach out to Window World of PennOhio.
Linda K.
Response
Window World of Toledo Linda K., thank you for your glowing review of Window World of Toledo! We're thrilled that Brian Gschwind and his team exceeded your expectations with their professionalism and organization. It's wonderful to hear that the windows look professionally installed and that every aspect of your experience was satisfactory. We appreciate your kind words about our installation crew and their thorough communication. While we understand your hearing difficulties prevent you from serving as a reference, please know that your feedback is invaluable. Thank you for choosing Window World of PennOhio for your home improvement needs!
Gary W.
Mike F.
Edward M.
Cindy T.
Bill J.
Vince G.
Josie J.
Marvia B.
Richard D.
There were no problems with the installation or windows, they have installed 5 windows for me before.
Response
Window World of Toledo Richard D., thank you for your continued trust in Window World of Toledo! We're thrilled to hear about your positive experience with your recent installation, as well as the five previous windows. It's wonderful that we were able to accommodate your schedule change, especially given the urgency of your broken glass situation. We appreciate your willingness to serve as a reference for future customers. Your feedback about our courteous staff, professional installation crew, and overall satisfaction is invaluable. We're glad Brian Gschwind and our team met your expectations. Thank you for choosing Window World of PennOhio for your home improvement needs. We look forward to serving you again in the future!
Pam G.
GuildQuality
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