About surveys
GuildQuality surveys
Satisfaction
Of 4081 surveys sent, 1912 were responded to
Communication: Appt Setting
The Window World of Toledo staff was courteous and professional when setting my initial sales appointment.
97%
Sales Knowledge
The Window World of Toledo salesperson was knowledgeable and helpful regarding my project.
97%
Clean & Safe
The job site is kept clean and safe.
96%
Communication: Install Crew
The installation crew communicated with me effectively if I had any questions or concerns.
95%
Installation Crew
The Window World of Toledo installation crew was organized and professional.
94%
Quality Of Workmanship
I am satisfied with the quality of the workmanship.
94%
Likely To Recommend
I am likely to recommend Window World of Toledo to a friend.
91%
Reviews 1792
Filter Reviews
Of 1912 respondents, 1792 left a review.
- All feedback
- 5 Star
- 4 Star
- 3 Star
- 2 Star
- 1 Star
No rating
Recent reviews
Danielle R.
John J.
Cindy G.
Response
Window World of Toledo Thank you so much for this wonderful feedback, Cindy G.! We're thrilled that Derek Bekeny provided such a pressure-free consultation and that our team at Window World of Toledo went above and beyond by scheduling your installation on a Saturday so you could be home with your father. That flexibility is something we're proud to offer.
We're delighted that our installation crew was professional, thorough, and kept everything clean and safe. It's wonderful to hear you're planning to have your remaining windows replaced, and we'd be happy to discuss your door replacement projects as well.
Thank you for agreeing to serve as a reference and for recommending Window World of PennOhio. We look forward to completing the rest of your home improvement projects!
Austin L.
Arlyn R.
Response
Window World of Toledo Arlyn, thank you so much for your wonderful feedback and for taking the time to share your experience with Window World of Toledo and Window World of PennOhio! We're thrilled that Jason Rogers provided you with such professional and timely service, and that our installation crew exceeded your expectations with their organization, communication, and quality workmanship.
We especially appreciate you highlighting how our team problem-solved the screen door fitting issue on the spot—that's exactly the kind of dedication we strive for! Thank you for agreeing to serve as a reference and for being willing to recommend us to friends and family. We truly value your trust and look forward to serving you again in the future!
Jodi H.
Suzanne W.
Review in Maumee, OH
I don't make recommendations
Amy S.
Audra K.
Mike G.
Response
Window World of Toledo Mike G., thank you so much for this outstanding feedback! We're absolutely thrilled that Window World of Toledo exceeded your expectations from start to finish. It's wonderful to hear that Derek provided such professional service and took pride in the installation, and that our crew amazed you with their efficiency and quality workmanship.
We're delighted you received your windows quicker than expected and that everyone made your experience enjoyable. Your willingness to serve as a reference and share your positive experience means the world to us! We'd love to help with your interior upgrades when you're ready. Thank you for choosing Window World of PennOhio!
David B.
Response
Window World of Toledo David B., thank you so much for this outstanding feedback! We're thrilled that you're so satisfied with your new windows and the service you received from Window World of Toledo and Window World of PennOhio.
It's wonderful to hear that Derek was professional, knowledgeable, and never pressured you during the sales process. We're equally pleased that Greg and his installation crew provided exceptional service, respecting your property and answering all your questions throughout the project.
We truly appreciate your willingness to recommend us and serve as a reference for future customers. Your confidence in our team means the world to us, and we look forward to serving you again in the future!
Bud C.
Suzette G.
Dean W.
Joe H.
David N.
Tom N.
Response
Window World of Toledo Tom N., thank you so much for this outstanding feedback! We're thrilled that Window World of Toledo exceeded your expectations at every step. It's wonderful to hear that Rick Cavese provided such professional and knowledgeable service, and that Gregory and his install crew did an exceptional job on all 17 windows and the exterior trim work. We truly appreciate you recognizing their dedication and efficiency.
Your willingness to serve as a reference and recommend Window World of PennOhio means the world to us. Thank you for trusting us with your home, and we're here whenever you need us in the future!
Beverly N.
Response
Window World of Toledo Beverly, thank you so much for this outstanding feedback! We're absolutely thrilled that you had such a positive experience with Window World of Toledo from start to finish.
It's wonderful to hear that Derek Bekeny provided knowledgeable, professional service and that our installation crew delivered top-notch work with the organization and professionalism you deserve. Your recognition of the quality windows, excellent workmanship, and clean job site means the world to us.
We're grateful for your willingness to recommend both Derek and our installation team to friends. Thank you for being a valued customer, and please don't hesitate to reach out if you ever need anything in the future!
Angie F.
Jennifer S.
Response
Window World of Toledo Thank you so much for this wonderful feedback, Jennifer! We're thrilled to hear that your experience with Window World of Toledo exceeded your expectations from start to finish.
We're especially pleased that Jason Rogers took the time to understand your needs and provided knowledgeable service, and that our installation crew impressed you with their professionalism and teamwork. Your comments about the ease of scheduling, the quality workmanship, and the thorough final walk-through mean the world to us.
We truly appreciate your willingness to recommend us to friends and family. Thank you for choosing Window World of PennOhio!
Brandon S.
Response
Window World of Toledo Brandon S., thank you so much for this outstanding feedback! We're absolutely thrilled that our installation crew exceeded all of your expectations with their courteous, professional, and hard-working approach. Your comment that you'd give a 10-star rating if you could truly means the world to us!
We're equally pleased that Jason Rogers provided knowledgeable and professional service from your initial consultation, and that every touchpoint with Window World of Toledo met the highest standards. It's wonderful to hear you're willing to serve as a reference and recommend both our team and Jason to others.
Thank you for choosing Window World of PennOhio. We look forward to serving you again in the future!
Blandine W.
Response
Window World of Toledo Blandine, thank you so much for this outstanding feedback! We're thrilled that Window World of Toledo exceeded your expectations in every area. It's wonderful to hear that Brian Gschwind and our installation crew provided you with such professional, knowledgeable service from start to finish.
We especially appreciate your comments about the quick completion, thorough cleanup, and the final results. Your willingness to serve as a reference and recommend both Brian and our crew means the world to us. When you're ready for your next home improvement project, Window World of PennOhio will be here to help. Thank you for choosing us!
Katie B.
John M.
Jacob H.
Lamar N.
Peggy G.
Sue L.
Linda B.
David D.
Dawn L.
Carol S.
Response
Window World of Toledo Carol S., thank you so much for this wonderful feedback! We're absolutely thrilled that you had such an exceptional experience with Window World of Toledo and Window World of PennOhio from start to finish.
We're especially grateful for your kind words about Rick and our installation crew member from Oak Harbor. Rick will be delighted to hear how much you appreciated him getting your broken door working temporarily and providing you with excellent options for your new patio door. It's fantastic that our team exceeded your expectations while offering the lowest estimate and highest quality!
Thank you for sharing your experience with your condo association board and property manager, and for being willing to serve as a reference. We truly appreciate your trust and look forward to helping you with future projects!
Isaac W.
Larry B.
The windows. Fit and were installed quickly
Response
Window World of Toledo Thank you so much for your wonderful feedback, Larry B.! We're thrilled to hear that your windows fit perfectly and the installation was completed quickly. It's fantastic that our installation crew impressed you with their professionalism, organization, and clear communication throughout the project.
We appreciate your comments about Rick Cavese and are glad he was punctual and professional during your sales consultation. Your feedback helps us continue delivering the quality service Window World of Toledo and Window World of PennOhio are known for. We're grateful for your business and look forward to serving you again in the future!
William F.
Jill S.
Response
Window World of Toledo Thank you so much, Jill, for this outstanding feedback! We're thrilled that your experience with Window World of Toledo exceeded your expectations from start to finish. It's wonderful to hear that Brian Gschwind provided such professional and knowledgeable service, and that our installation crew made such a positive impression with their courtesy and professionalism throughout the project.
Your recognition of the entire install crew means the world to us, and we're grateful for your willingness to serve as a reference and recommend our team. Thank you for choosing Window World of PennOhio, and we look forward to serving you again in the future!
Andy L.
Mary B.
Jeff H.
Response
Window World of Toledo Jeff H., thank you so much for your wonderful feedback and for choosing Window World of Toledo! We're thrilled that Rick Cavese and our installation crew met your expectations and that your downspouts and everything else look great and work perfectly.
I appreciate you noting that the crew didn't conduct a complete final walk-through initially. While we're glad they made the adjustments you requested with the downspouts, we'll use your feedback to reinforce the importance of a thorough walk-through with every customer.
It's fantastic to hear our team did exactly what they promised. We'd love to help with any future projects, and please know about our Referral Program—you can earn $50 or $250 off additional purchases for each referral. Thank you again for your business and trust in Window World of PennOhio!
Emily R.
Ron T.
Craig A.
Roy K.
Response
Window World of Toledo Roy, thank you for taking the time to share your detailed feedback with Window World of Toledo. We're pleased that Brian provided excellent sales service and that you're satisfied with the product quality.
However, I sincerely apologize for the disappointing experience with our installation crew. The concerns you raised about the insulation at the top of your windows, the dismissive communication, and the lack of a proper final walkthrough are absolutely not acceptable. You deserved better, and I'm truly sorry our installer made you feel like you were bothering him.
Review in Perrysburg, OH
The prices are good, but we have some concerns about the installation finishing.
Judith W.
Stuart G.
Response
Window World of Toledo Stuart G., thank you so much for this outstanding feedback! We're absolutely thrilled that your experience with Window World of Toledo exceeded your expectations from start to finish. It's wonderful to hear that your kitchen and breezeway windows look fantastic and that all your new windows turned out beautifully.
We're especially grateful for your recognition of Brian Gschwind and our entire installation crew. Your kind words about their professionalism mean the world to us. Thank you for your willingness to serve as a reference and for recommending Window World of Toledo to others. We truly appreciate your business and look forward to serving you again in the future!
Maki A.
Response
Window World of Toledo Maki, thank you for taking the time to provide such detailed feedback about your experience with Window World of Toledo and Window World of PennOhio. I sincerely apologize for the communication breakdowns and the initial workmanship issues you encountered.
I'm grateful that Scott was able to correct the situation and deliver the quality work you deserved from the start. We're pleased Jason and Julie provided excellent service, but the installation experience fell short of our standards. Thank you for your willingness to serve as a reference—we truly appreciate your patience and the chance to improve.
Doug M.
Warren H.
GuildQuality
Feedback report
