Never followed up on errors with install. Never received callbacks or anything. Very disappointed with experience.

16 weeks to get the windows and only after I kept calling so there is a definite lack of communication. The windows weren't measured correctly and apparently they are not equipped to handle a patio door. Also, they have been to the house way too many times to correct mistakes. Now I have a sliding door that does not open. At least my old one opened and closed.

My door is unfinished and no one will call me back to tell me what’s going on. It’s been over two weeks.

The windows in the installation were great. The experience with the business side was not good mistakes made people calling to say that the crew is on their way here in a half an hour the crew calling and saying they had to go somewhere else first and they'll be here at noon and then at 12:30 a different teamcalling saying they're on their way and would be here in two hours. They were quick and efficient and did a very good job and we're very professional in their cleanup.

We contacted three companies. We chose Window World because of good pricing, communication, timeliness, and their honest and professional representative. The windows were installed exactly when promised. And the job took exactly as long as we were told. Everything went well. No issues. We love our new windows. We will definitely recommended Window World.

Professional and greet customer service!!!

We purchased a hurricane rated sliding glass door. When the door was first installed, we could NOT open & close it easily. We were not happy with our purchase.

Technicians came to service the door several times with NO noticeable results. However, over time the door became easier to open and close. It is still difficult but manageable.

Overall, Window World was responsive in attempting to resolve the problem.

They provided great service and good pricing.

The windows are nice. They fit perfectly. The installers left a few details, though. The round plugs for drill holes and the oval type plugs along the sides of the window pane are missing in quite a few windows.

Better communication

Easy process from start to finish

Can not be beat

Pricing and installation were great, but more time is required to determine quality and durability.

I received numerous quotes for new windows in my kid's rooms upstairs. After the salesperson came to the home and measured, he gave me a price and soon after, we decided to move forward. We had to wait 8 or so weeks for the windows to come in before being installed. When the installers came, they measured and saw that the windows would not fix. The salesperson mismeasured. I had to wait another 5 weeks for new windows to be ordered. With this being my kid's room, we had to wait those 5 weeks before putting the room back together as far as furniture placement, etc. I also had already removed the blinds so that the installers would not have them in the way. It made no sense to put up more blinds just to remove them again when the new replacement windows came in. For this entire time, there was no privacy in those bedrooms. I asked for some kind of compensation or discount for the inconvenience. I was told that wasn't standard on one mismeasurement. I did get an apology, though. Not sure if I would have the confidence to recommend to anyone else at this time. If I did, I'd warn them of the potential for having them have to come out twice for installation.

From the first meeting (Chris) to the last detail, everything was perfect ! Professional, REASONABLE, clean, efficient and the result was more than we expected. In today's world, it is an uncommon occurrence. Great job Window World !

I like the quality of the windows. The salesman explained everything but the installers were terrific.

Fast work done right

The expertise of the representatives and the quality of workmanship

From the sales man, Christian Rossi, to the installation by YG Pro Solutions, everything was top notch!

These windows are beautiful…except!…the screens are too small!!! If they are made in the same factory on the same order, how can that be?!!! What a shame! 😲😱
Also, a lock doesn’t work and needs to be replaced.

I have late onset muscular dystrophy and can’t hold my arms over my head for long. The installers were happy to remove the blinds and hardware for me and were very friendly at the beginning. By the end they were in a rush and refused to help me put them back up even though with a drill they could have done it in 5 minutes. It left me struggling with a manual screwdriver for nearly two hours, along with shoulders that still hurt. I realize it’s not their job, but I personally am always willing to do a little extra for someone who isn’t able to do it themselves. I just didn’t feel it was the best customer service. Especially after the salesperson asked the owner to pay early to help him with his end-of-month statistics.

Very efficient installers but it took some time to get windows and install date.

Window World did quality work!

I have already had neighbors asking me about the windows.

The communication from the get-go was extremely difficult. There were three days in a row trying to figure out when I would be on the books. I was promised each day a callback and never got one. They said they were out of town for training. The communication for the job, the guys were okay, but there was glass left all around. I am still finding glass and stepping on glass, two weeks out. I have had bloody feet, and my kids have had bloody feet. They came back out and were aggressively throwing glass into their trash bins. There was glass in my son's bed, and a two-inch long piece was in my office, which I found two weeks later. The sliding door stopped working two days later. They weren't going to send someone out until a week later. That is my access outside, and I have dogs. I had to reach out to a manager to get someone out. The house area around my door will have to be painted due to how much caulking they used around my door. There is no direct communication with anyone. When you have issues, that is extremely frustrating. Once the manager was notified, we got a call quickly and he was apologetic. The person in charge of this job, I would never recommend them to anyone.

One of the worst company’s I have ever dealt with from beginning to not even the end yet. Bait and switch, poor installation, lies, horrible supervision, won’t return calls, incorrect permits, failed inspection, not showing up when scheduled, breaking shutters without saying anything, knocking cameras off without saying anything…….

It took along time to get a permit.

Easy to work with, great installation and love the product

From salesman to installers everything was done professionally, would recommend this company, pricing was excellent and the quality of the windows and door are excellent

Your team were very courteous and professional. Cleaned up after themselves and quick.

Quick and efficient. I windows installed, no damage, looks great.

Quality, waiting time, finished product

Tech is coming out Monday. Window quality mismatched paint painted halfway up and then stops. Overspray ( looks like done with a spray can. Screens broken felt seal on bottom inside ripped and sitting in bottom of window. Worst quality I have ever seen. I didn't pay all that money for something thats is so unprofessionally done. Workmanship is unacceptable . I had them do my condo windows about a year 1/2 ago and the windows were very good quality. Not sure where they got these windows from. One window glass is scratched looks like inside . It seems that one window especially must have been used and altered by manufacturer and tried to pawn off on me.

Lead installer was very good at his job.

Window World did a superb job. They were very thorough, and it didn't take as long as we thought it would.

The installers were superb. But there was so much lack of communication with the sales person and the management. I received two calls asking me how the installation had gone when they hadn’t even been installed yet. Left me with the impression that no one knew what they were doing.

The installers we very skilled and had a process of old window removal to installing new one. They had 5 guys and they worked in unison to remove and install and removed all the debris and swept the interior. Such a great experience Window World!! I would definitely recommend them.

Every thing from the salesman visit to the installation was easy. Everyone was professional yet very friendly.
Would highly recommend window world and have.

Too many problems

We are repeat customers and have been very happy with both the quality of the installation and the quality of the windows themselves. There’s no reason to pay exorbitant prices through other window companies or big box stores. We’ve been very happy with window world.

On time with exactly what we ordered

This is the second house we have had Window World replace windows in. They have done a great job both times. We love the product and the service.

I had my doors installed before the installation team left. I noticed a chip. They were literally headed to the car after packing up. When I noticed this. They said to call their boss. I think his name was Doug. I did. I left a message and he never called me back. After spending nearly $10,000 on two doors I would have hoped for a call back.

Arrived on time, kept the house clean, professional

quality of windows and installation

Poor quality installation and refusal to correct.

I would recommend Window World because I liked the window.

I would recommend Window World because I love my windows.

Quality craftsmanship

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