They make sure to get it right!

Windows poor quality, very hard to open, top part of double-hang windows always slide down. Inadequate foam insulation. I replaced 20 year old windows that performed better in every case but the glass pane. Very disappointing.
Installer were rushing and rude.

During initial installation they made numerous mistakes like not replacing broken wood boards and lied that they did when i asked them. Did not clean well the window opening before putting the new windows. Rushed to close the windows with minimal foam insulation that is now causing heat transfer in the house. Damaged one of the window frame and had to come later for replacement. A few windows didn’t open easy and it takes a few moves to push up-down-up to close/lock the window properly. Our kitchen windows is extremely hard to use now. Other windows require immense amount of force to open. At the end installers reduce the price with $600 because they didn’t replace any wooden boards but later tried to charge me for it, see below.

I marked the work as INCOMPLETE…No follow up from management at all. Besides this survey that probably no one will ever read.

When installers, came back a month later to replace the damaged window, they were again RUDE and rushed. While removing my window they broke the drywall… and tried to patch it unsuccessfully… now the wall looks terrible. Manager offered to send someone to fix but never did! Also, Installers rushed to close and finish the new window without cleaning old debris and without any insulation foam. I had to stop them and specifically ask for it…Later they lied and tried to force me into sign a document that would charge me again the $600 that were take off the first time. Never fixed the wall and the issue with the other windows not opening well and just got in their truck and left.

During all of this I spoke with a WindowWorld manager, his name is Keith, about the inadequate foam insulation. My neighbor had their windows replaced and there is no heat visible inside through infrared camera. My windows are all red around the window frame due to inadequate insulation. The manager was making excuses that these windows are installed differently. So at the end my understanding is that WindowWorld windows are that low quality that do not insulate properly external heat as they should.

Outstanding performance by every element in the sales, service, and installation. I was surprised how quickly and efficiently the project was completed.

Installation was great but the communication is lacking a bit after the installation was completed. I had a couple of minor things I mentioned to 2 different people and have not gotten a response. Project is paid for and now customer service is the sticking point. That alone wouldn't allow me to recommend Window World.

fewer returns for missing parts

Ordering and installation took six months. Missing parts caused the extended time. We were told it would be 2-3 months.

The first installation was a little rough, but the second team was great. The sales representative left a lot to be desired.

Good installation

I leave a good note here, counting on Window World to correct their mistake!

Quality of sub contractors

Great installation

Price is good, but you get what you pay for. 1st crew left debris on my garage roof and yard. Windows were wrong size. 2nd crew couldn't install the corrected windows because they didn't have scaffolding and 3rd crew damaged the dry wall around the window upon installation.

It's been a long year trying to get this right. Please reference your internal notes. And I haven't received a follow-up from the last install, which there needs to be further discussion...

It was too long a process. They made the wrong door for a handicapped guy. Making the wrong door was a mistake, but taking six weeks more to get the new door was a little bit different. Then they promised me an extra $200 off, and I never got 10cents off. I had to give my tenants $1500 off their rent so they could stay at another place because they couldn't open the door, and I get nothing. The door wasn't cheap by any means.

The installers worked great as a team. Everything went smoothly and it was all cleaned up when they left. The windows look great and now almost no sound from the outside. Well done!

I've already referred them to one niehgbor who has used them.

Kept us updated throughout the whole process. Pricing was very low compared to other vendors for same product type. Great warranty, better than other vendors.

Great Product as well as a great Installation Crew. I am likely to recommend Window World of Tampa to a friend with a comment that if schedule is a priority, my experience indicates that other alternatives might need to be considered.

The workers were very professional and seemed knowledgeable of the installation process.

They were very punctual, and they did everything they had said they would do.

Every one was nice and easy to work with

Salesman was here in a flash, installers were excellent, and windows are high quality and we were offered a payment/credit plan w no interest

Price was okay but quality of the window on the latest installation was not as good as expected and it took 4 trips to repair some damage that was created during installation. The first home we added windows to went flawless. I was disappointed in the second home we completed.

Helpful and easy to work with both the sales person and installer's

Installers did not initially install a screen for one of the two windows they installed. Also, they broke one of my window sills. Both problems were eventually corrected but never should have occurred in the first place.

Great pre-sales experience, Great installation, with the exception of one bad installer that started the job.

Timely. Everything as promised. Very organized and communicated efficiently.

The windows are great. The installation was great, the installer did a fantastic job and totally cleaned up everything. I would highly recommend Window World. This was my first time buying from your office but I've bought from Window World many times. Great product.

The job isn't fully complete until interior window sills are done. See comments below. I would change my rating if this had been addressed but it's been weeks with no solution.

The subcontractors came on time, did the work quickly and efficiently and cleaned up after themselves. I'm satisfied with the quality of the windows and installation.

Excellent service and communication.

It took a while to get the job finished. The windows and doors were put in in June and the final things just got done in mid-September.

Good sales people, good quality windows.

I feel wonderworld did a pretty good job of showing their product with their sales person Christian and their installation team of Daniel and Luis did a very good job. I would recommend window world

Windows are beautiful. Installers were an 11 out of 10!!!!! Polite, clean, amazing attention to detail!!!!

The entire job from start to finish was done superbly. No complaints!

Good

The installer did a bad job , broke my window seal. Did a messy job with the caulking , stepped all over my plants. I will not recommend them to a friend etc

I need a new window replaced according to the installer. He said I would be contacted by the office to arrange this but I have never received a call from the office. David or Debbie Alexander. 813 4170510 or 813 4170508.

While everyone was very nice from the installation people to the office staff it took from a January installation to July to get the screen door correctly installed. First one of the doors didn’t fit right and the other was so dinged up the installers put in for new screen doors for both sliders. The next morning the trim around the sliders, which was off in color began bubbling off. Replacement was quick with the correct color and it stuck. A couple months later I was called for installation and only one screen was brought out and it was missing the handle part. Touch up paint was brought for the other screen instead of a new one. The dings were deep. Not touchable. And why would you bring a screen that wasn’t complete. More weeks and attempts went by with, I was told, the wrong color sent by the manufacturer twice and one of the screens the wrong size. Finally in July, the correct screens were installed. Frustrating to say the least especially since payments started in January for a job that wasn’t complete for 6 months. Installers were great and did what they could.

I was told that they would rehang a newer storm door if I purchased a new door from them. After the job was done they told us this could not be done and it would void the warranty on the door. The salesman never told us this, he was the one that told us they would Regan the storm door. If I knew they would not put the door back up, we never would have purchased the fancy new door!

The person who install our windows were very respectable and very reliable

Found several pieces of broken glass in my house. Several pieces of old window frames/handles in my yard. Left tarp on my bed with debris on it. Didn't install front window trim as per contract (installed on 2nd visit). One slider came damaged; was told it would be replaced in 4 weeks, it was actually 12 weeks. Slider molding was installed incorrectly. Had to re-install on 3rd visit.

Doors were installed in properly gaps in the seals trim around door trim improperly installed from factory trim molding casing not installed properly

On time, polite, very friendly , and quick to jump in and work . I would tell everyone about this team and Window World

Waiting for some communication on entry door and a buckling issue that needs to be addressed.

The profession way your instillation crew conducted themselves was without a doubt 110%

Your company kicked me to curb never finished work

Good price and with good quality

They did a great job and it was much cheaper than other companies. One star deduction because other windows we looked at seemed like nicer windows but were much more expensive. I hope these hold up!!