everything was handled professionally the first time. no need for follow-up

The windows look amazing and they did a great job.So fast, but thoughtfull process. not to mention the cleanup was great too. I will definitely use them again for the rest of the house. Christian Rossi was a fantastic sales person. Not pushy, always responded to questions quickly.

First time experience was positive!

Quality, expertise, customer service from start to finish, turnaround time from order to installation, pricing, availability of financing without interest, and consistent referrals from friends/neighbors who have purchased high-impact windows and doors from Window World in the recent past.

Never followed up on errors with install. Never received callbacks or anything. Very disappointed with experience.

16 weeks to get the windows and only after I kept calling so there is a definite lack of communication. The windows weren't measured correctly and apparently they are not equipped to handle a patio door. Also, they have been to the house way too many times to correct mistakes. Now I have a sliding door that does not open. At least my old one opened and closed.

My door is unfinished and no one will call me back to tell me what’s going on. It’s been over two weeks.

The windows in the installation were great. The experience with the business side was not good mistakes made people calling to say that the crew is on their way here in a half an hour the crew calling and saying they had to go somewhere else first and they'll be here at noon and then at 12:30 a different teamcalling saying they're on their way and would be here in two hours. They were quick and efficient and did a very good job and we're very professional in their cleanup.

We contacted three companies. We chose Window World because of good pricing, communication, timeliness, and their honest and professional representative. The windows were installed exactly when promised. And the job took exactly as long as we were told. Everything went well. No issues. We love our new windows. We will definitely recommended Window World.

Professional and greet customer service!!!

We purchased a hurricane rated sliding glass door. When the door was first installed, we could NOT open & close it easily. We were not happy with our purchase.

Technicians came to service the door several times with NO noticeable results. However, over time the door became easier to open and close. It is still difficult but manageable.

Overall, Window World was responsive in attempting to resolve the problem.

They provided great service and good pricing.

The windows are nice. They fit perfectly. The installers left a few details, though. The round plugs for drill holes and the oval type plugs along the sides of the window pane are missing in quite a few windows.

Better communication

Easy process from start to finish

Can not be beat

Pricing and installation were great, but more time is required to determine quality and durability.

I received numerous quotes for new windows in my kid's rooms upstairs. After the salesperson came to the home and measured, he gave me a price and soon after, we decided to move forward. We had to wait 8 or so weeks for the windows to come in before being installed. When the installers came, they measured and saw that the windows would not fix. The salesperson mismeasured. I had to wait another 5 weeks for new windows to be ordered. With this being my kid's room, we had to wait those 5 weeks before putting the room back together as far as furniture placement, etc. I also had already removed the blinds so that the installers would not have them in the way. It made no sense to put up more blinds just to remove them again when the new replacement windows came in. For this entire time, there was no privacy in those bedrooms. I asked for some kind of compensation or discount for the inconvenience. I was told that wasn't standard on one mismeasurement. I did get an apology, though. Not sure if I would have the confidence to recommend to anyone else at this time. If I did, I'd warn them of the potential for having them have to come out twice for installation.

From the first meeting (Chris) to the last detail, everything was perfect ! Professional, REASONABLE, clean, efficient and the result was more than we expected. In today's world, it is an uncommon occurrence. Great job Window World !

I like the quality of the windows. The salesman explained everything but the installers were terrific.

Fast work done right

The expertise of the representatives and the quality of workmanship

From the sales man, Christian Rossi, to the installation by YG Pro Solutions, everything was top notch!

These windows are beautiful…except!…the screens are too small!!! If they are made in the same factory on the same order, how can that be?!!! What a shame! 😲😱
Also, a lock doesn’t work and needs to be replaced.

I have late onset muscular dystrophy and can’t hold my arms over my head for long. The installers were happy to remove the blinds and hardware for me and were very friendly at the beginning. By the end they were in a rush and refused to help me put them back up even though with a drill they could have done it in 5 minutes. It left me struggling with a manual screwdriver for nearly two hours, along with shoulders that still hurt. I realize it’s not their job, but I personally am always willing to do a little extra for someone who isn’t able to do it themselves. I just didn’t feel it was the best customer service. Especially after the salesperson asked the owner to pay early to help him with his end-of-month statistics.