The expertise of the representatives and the quality of workmanship

From the sales man, Christian Rossi, to the installation by YG Pro Solutions, everything was top notch!

These windows are beautiful…except!…the screens are too small!!! If they are made in the same factory on the same order, how can that be?!!! What a shame! 😲😱
Also, a lock doesn’t work and needs to be replaced.

I have late onset muscular dystrophy and can’t hold my arms over my head for long. The installers were happy to remove the blinds and hardware for me and were very friendly at the beginning. By the end they were in a rush and refused to help me put them back up even though with a drill they could have done it in 5 minutes. It left me struggling with a manual screwdriver for nearly two hours, along with shoulders that still hurt. I realize it’s not their job, but I personally am always willing to do a little extra for someone who isn’t able to do it themselves. I just didn’t feel it was the best customer service. Especially after the salesperson asked the owner to pay early to help him with his end-of-month statistics.

Very efficient installers but it took some time to get windows and install date.

Window World did quality work!

I have already had neighbors asking me about the windows.

The communication from the get-go was extremely difficult. There were three days in a row trying to figure out when I would be on the books. I was promised each day a callback and never got one. They said they were out of town for training. The communication for the job, the guys were okay, but there was glass left all around. I am still finding glass and stepping on glass, two weeks out. I have had bloody feet, and my kids have had bloody feet. They came back out and were aggressively throwing glass into their trash bins. There was glass in my son's bed, and a two-inch long piece was in my office, which I found two weeks later. The sliding door stopped working two days later. They weren't going to send someone out until a week later. That is my access outside, and I have dogs. I had to reach out to a manager to get someone out. The house area around my door will have to be painted due to how much caulking they used around my door. There is no direct communication with anyone. When you have issues, that is extremely frustrating. Once the manager was notified, we got a call quickly and he was apologetic. The person in charge of this job, I would never recommend them to anyone.

One of the worst company’s I have ever dealt with from beginning to not even the end yet. Bait and switch, poor installation, lies, horrible supervision, won’t return calls, incorrect permits, failed inspection, not showing up when scheduled, breaking shutters without saying anything, knocking cameras off without saying anything…….

It took along time to get a permit.

Easy to work with, great installation and love the product

From salesman to installers everything was done professionally, would recommend this company, pricing was excellent and the quality of the windows and door are excellent

Your team were very courteous and professional. Cleaned up after themselves and quick.

Quick and efficient. I windows installed, no damage, looks great.

Quality, waiting time, finished product

Tech is coming out Monday. Window quality mismatched paint painted halfway up and then stops. Overspray ( looks like done with a spray can. Screens broken felt seal on bottom inside ripped and sitting in bottom of window. Worst quality I have ever seen. I didn't pay all that money for something thats is so unprofessionally done. Workmanship is unacceptable . I had them do my condo windows about a year 1/2 ago and the windows were very good quality. Not sure where they got these windows from. One window glass is scratched looks like inside . It seems that one window especially must have been used and altered by manufacturer and tried to pawn off on me.

Lead installer was very good at his job.

Window World did a superb job. They were very thorough, and it didn't take as long as we thought it would.

The installers were superb. But there was so much lack of communication with the sales person and the management. I received two calls asking me how the installation had gone when they hadn’t even been installed yet. Left me with the impression that no one knew what they were doing.

The installers we very skilled and had a process of old window removal to installing new one. They had 5 guys and they worked in unison to remove and install and removed all the debris and swept the interior. Such a great experience Window World!! I would definitely recommend them.

Every thing from the salesman visit to the installation was easy. Everyone was professional yet very friendly.
Would highly recommend window world and have.

Too many problems

We are repeat customers and have been very happy with both the quality of the installation and the quality of the windows themselves. There’s no reason to pay exorbitant prices through other window companies or big box stores. We’ve been very happy with window world.

On time with exactly what we ordered

This is the second house we have had Window World replace windows in. They have done a great job both times. We love the product and the service.