It was my third time and I will use them again. I am satisfied every time.
The cost is reasonable but with the aggravation, it was not a good value.
I've purchased windows for two other homes in the past, but it seems like they dropped the ball this time. I'm not sure I would recommend them anymore.
I was very satisfied with the price and the service.
I would like to give a negative zero.
I am happy with the windows.
The supervisors were okay, and I was happy with the windows. The door crew did not know what they were doing and I am still not happy with them.
It seems like once they get the job from you, you don't hear from them anymore. They don't want to be bothered.
The company is disorganized and unprofessional.
I would have to mention what I wasn't happy with.
The only disappointment I had, was the day of the installation, the crew had called me to say they needed to reschedule on the same day.
It's just a shame they had such poor workmanship after the sales guy did such a nice job.
Everything was pretty good. I do feel that it was unsafe for them to break the glass up inside my home.
They were outstanding. A great crew. Very professional and keep my place clean and did a good job with picking up when they were done.
I have already recommended them to others.
I don't know if I would.
WW did a good job.
It's unacceptable to wait 6 months for 2 windows that were ordered incorrectly. They didn't offer any resolution for me, nothing. It was par for the course for them. They didn't care how long I waited. It was just insane. My needs were falling on deaf ears. The office staff wasn't in touch with my needs. They were just trying to get me off the phone. I would never recommend them to anyone. They showed they didn't care or had remorse for what went on for my project.
They were very professional. Jonathan was wonderful and very professional and we plan to use him again.
Overall, it was okay. Few issues need to be remediated.
When they were taking the window out some wood got chopped. They took another one out and some wood and studs came out as well. They said it wasn't structural and they did not have to replace any wood even though the other windows were in the same way but they got out fine. I just did not understand that. The windows do look pretty though.
The team from Window World exceeded our expectations for our window project. We had ten new windows installed and they communicated throughout the process with clarity. We will recommend Window World to our family, friends and associates. Window World totally rocks!
Window was on second floor and Workers on first try never had correct equipment so second attempt several days later came and again equipment was missing so had to reschedule another appointment. Now several days later and terrible communication with company and having to waste several days waiting for not right equipment they finally had right equipment. So beware! And yes management was on site and still got it wrong!
I was hesitant about using Window World for being such a large company. After working with them, I would recommend them highly.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Window World of New Orleans as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys