It was a frustrating experience. They did not install header flexers and refused to fix it even though I was charged for it. The crew was yelling at me when I was filling it questionnaire and signing the work completed form. I was charged $300 for 2 window sills but installed only one. Then refused to refund. Then I was told I was charged $200 not $300. Then I asked them to install that and headed flexors. They installed header flexors but not the other window sills. Then they said I was never charged for window sills. Then I referred to previous communication and they agreed to install the window sill, gave me a date for morning. The guy did not show up until 3 pm. And said he is only here to take measurements. I was already tired of this going on for 3 months. I asked to get it done quickly. Then they said my window sill is fine and they are going to refund me $100. Now I’m waiting for that refund.

Complete and professional installation!

Initial installation was fine we did have a problem and one window needed to be replaced. the wrong window was sent as a replacement and will take several weeks to get it sorted out very disappointed at this . The technician did a good job trying to replace it and explained everything well.

Ease and speed of team

Absolutely! We have already recommended Window World to friends and family and shared our sales agent’s contact with them.

The installation was done professionally and quick. The installers did a great job.

Mac is the best. The crew was amazing.

The crew had to come back to my house twice to fix installation mistakes

Scheduling was easy and accurate. Staff is very nice. Price was decent. Installation was quick and they cleaned up after themselves.

Starting with the sales representative, the interface with people in Baton Rouge prior to installation and the installers themselves everybody was nice, professional, and did a great job. It’s a little unnerving to see all the windows pulled out of your house and then to have them install new ones in just a few hours was absolutely unbelievable. They did respect my home and did make efforts to make sure that everything was working. The windows were clean. I knew how to operate them, it was just a good job.

The guys were quick. They made minimal mess. They were professional. They cleaned up.

Product fit perfectly. Installers were very professional and cleaned up extremely well. He did a good job of explaining window functions to the homeowner. Excellentncustomer service!

YES! I've already recommended them to some neighbors and family members. My sister is the one who recommended WW to me.

Our plants were stepped on, large pieces of glass left in yard as well as inside the house.

Not likely due too all the issues with the installation crew. No real supervision and a lack of workmanship in the details. You should see the craftsmanship that was considered complete by installation crew.

I selected Window World for the quality of the product, and the business approach. I appreciate a straight forward approach. All but one other company had their sales tactics (high pressure, high prices then cut them over the phone with a manager, etc…). I felt like I was at a car dealership with the other companies. Derek in sales came out, he measured, completed the estimate sheet, and he listed out the price. Fair and no haggling.

The installation, payment options and overall experience has been what I expected.

Quick response. Polite

The sales rep was very helpful and the installation crew were friendly and efficient.

excellent sales process, financing options installation was fast, professional and clean- great job

Every step of the process was great and I have recommended to several neighbors but I DON'T do online reviews. Please stop asking me.

Quick, efficient, responsive

Simple and easy to get pricing/info, no pressure to buy

Windows are beautiful! Installation cause a tear in one of my screens. Still waiting to hear from some to schedule a time to come fix it. Need to know how to get fingerprints off the newly installed windows

Salesman was great but installer crew and field supervisor David Mount were horrible to deal with. The installer crew performed like they were picked up that morning and had zero experience installing windows. Window world acts like they bring quality windows but I have questioned my decision since days one. If there is a problems, do not expect a person in David Mounts position or his boss Ernest (this that is how you spell his name) do be helpful or offer you compensation for their lack of ability but that is all you have, absolutely zero management that is willing to take ownership. Window World owners and management need to take control and be engaged.

See #19 comments