The install crew was very messy and left a lot of trash and marks all over the windows, additionally they left a lot of tape i had to peal myself. I feel that should all be covered by the crew but they seemed very busy and overbooked so they weren't able to pay attention to details like that.
The salesman from the very beginning was patient, understanding, took his time, made good recommendations, and was very professional through the whole process.
Stellar service from start to finish!
I will recommend
This my second home I have had them do and it I’m very happy.
I've used Window World a few times prior, this is the worst installation experience I've had. The installers halfway cleaned up after themselves. I am questioning if down clothes were even used. There were chunks of glass left behind both inside and outside. I understand there will be some glass left behind but this was excessive. The installers also left grease all over my walls, bathroom doors and worst of all 2 spots in the carpet in my daughters room. The carpet is less than 2 years old and cost me 10K. Installers also left a long metal rod covered in grease in my backyard where my husband almost ran over it while mowing. It's unfortunate because I really enjoy working with Window World but this installation was sub par.
Our windows are absolutely beautiful. The guys worked diligently to get them installed quickly and properly. Once they were done, they showed us how to properly open and close them. Highly recommend
Excellence.....from start to finish... THEN...MORE Excellence afterward on follow up. I will use them again
The product is good, the installer terrible
I am hoping the quality of the windows is far better than the installation. Very disappointed with all the glue I have to get off the windows all the seams that were not filled in correctly on the outside. All of the window seal that was destroyed.
They damaged my window and the paint. They have not fixed it. I doubt they will fix it. They withdrew the payment on my credit card without talking to me first.
I am likely to recommend Window World to a friend because they have fantastic service and prices.
Most trusted company and the communication and expectations are met and exceeded. The fast and efficient installation is wonderful.
I would definitely recommend the company, but maybe not my contractor or the crew that came to my house. My salesperson was great. There were a couple of phrases that were missed in the presentation.
Gordon did a great job of quickly earning my trust and was patient in explaining the options and answering my questions. Scott was very professional and answered questions while leading his install crew.
Great service. Generally easy to work with. Good window for the price. Installation went very well.
Great product
Yes for sure ! Great to work with. Keep you informed every step of the way .
It was good prices and quick service.
Very professional install. The new window looks wonderful.
Everything was great from the proposal to installation.
They were on time and did what they agreed to do.
My experience was very positive, so would not hesitate to pass this on.
On time for repair. Fast installation . The crew came to the door made contact and went right to work. Answered all my questions and cleaned up before they were gone. English speaking crew.
Everything happened as was described , in fact better
They ok, but not like wow.
Customer service is confused and dispatch unorganized with dates.
I was getting some estimates for replacing my 7 windows; the the first estimate was outrageously ridiculous so I then called Window World and found their estimate for practically the same windows to be much more reasonable and realistic. The salesman was knowledgeable and when my windows arrived the two installers were very professional and courteous. They totally cleaned up their mess. Would highly recommended Window World!
I love the work they performed on installing the new door and windows. Great company and service. They communicate well through the whole process.
From start to finish customer support was amazing. Installer was great, helpful and able to acknowledge all my concerns.
I would recommend widow world but I would let them know to expect a rushed job
Great Product. Communication overall good but open to some improvement. Clean up by installation crew after a good installation of the product was the process needing improvement.
Professional and clean installation
The window quality is fantastic. The pricing is good. The lifetime warranty is excellent.
It was an excellent job, and everything was done in one day.
They are not good with coming out when they say. They canceled 2 appointments. They were supposed to come yesterday. The person never showed up. They didn't put caulking. I have broken screws. It's not getting done right. I haven't heard from them this morning at all.
Good experience overall.
The crew did a great job replacing an almost 50 year old sliding glass patio door. Fast and professional. The new door operates smoothly and quietly.
Very professional and great timely work.
Great windows. They make a huge difference in the temperature of my house. The salesman was top-notch. The installation was great, with just a few issues, which we are currently working on. As far as price, you can't beat the price compared to other window companies. As far as the competition goes, no one can touch Window World as far as price. I am very pleased with them. We had just a few issues. I love the windows. I have had numerous compliments on the look and the aesthetics of it all. The windows make my house look 10–15 years younger. The house looks extremely updated compared to the windows that I did have. I have had numerous friends and neighbors who have stopped to compliment me on the work done by Window World.
I think the price quality of window and installation and the ease of the entire project
They are great. Our second time using them
Very professional and polite from sales team to installers. Was truly impressed with their service and the price could not be beat.
I have already given John Glidden's contact information to two neighbors and a family member.
I have already recommended Window World to my neighbor and he had all his windows done by WW
From the initial contact to installation the job was top notch
Good service, reasonable price, the quality we are expecting and sure I will recommend you o a friend
Only 4 stars because the installers put their greasy paws all over the windows and now I have to clean something I paid thousands for. I feel like the windows should have been wiped before installation and care taken to keep them clean.
Window World of Houston did a good job.
Good price, but I had to follow up with workers to ensure quality work.