Work crew was very efficient.

The crew was excellent. They covered everything with me after installation and did a good job of cleaning up the mess.

The slider window comes off the slide, and Scott stated it is a known issue, but I did not find out until the work was completed. This is clearly a quality defect, and had I known, would have opted to go with the double hung. I love the picture window. The only other feedback is the way the demo is done, glass shards were all over the floor and I assumed they swept, but did not and several pieces of glass were left behind. I would recommend they tape or cover the windows when they remove them, as glass was flying as they hit it from outside. Otherwise, I really like the way Scott kept me informed and did the walk through. Finally, I requested to keep the glass from one window, to transfer and use for a new cabinet that require a glass insert, and was told they do not have a process to take the glass out in a way to preserve the glass - that is a missed opportunity to re-use and show awareness for recycling.

Everything about the experience was positive!

Friendly and competent salesman, during installation they protected the interior, installation was efficient and clean up was excellent.

Professionalism, quality,integrity

Only if asked

Workmanship and quality of windows and professionalism of installation crew exceeded my expectations.

Let us know the entire process of removing old and installing new windows beforehand

The Window Nation salesman was very knowledgeable and friendly. The installers were very professional and did an excellent job.

The entire process handled professionally, except for the aftermath of clean up needed.

The other two, well known window companies prices were way out of my budget, and those prices didn’t even include the color I wanted.

Window World’s salesman measured all my Windows right then and there, but the other two companies were going to have to send out another person to have to do the measuring.

I was able to get the windows in the color I wanted, and the features on the windows were much better than the competitors, and it was all within my budget!

The installation went great, as the guys were friendly, focused and did an awesome job, clean up and all.

Definitely five stars for Window World! I LOVE my new windows!

The workmanship and price and warranty

I like the transparency and efficiency of the salesman, Robin. He was super at advising us in the whole process including when to schedule the installation.
The Installation crew showed up on time and got after it. 20 windows removed and 20 windows installed in just under 6 hours. There was 4 men on the crew. There was no mess afterwards.
I feel like the windows are good quality and value. The process was pretty painless. You would not believe the noise reduction in the house with the new windows, it is like night and day.

The quality of the windows,and also the crew was great!

Based on my final window install job I have an issue I would like addressed before I can recommend your company to anyone else.

I love how quick they worked and the communication.

Sales Representative denied conversation about having full length screens. Their manager was no help in resolving their mistake.

Great company, good price and value. The installation team was professional, helpful, thoughtful throughout the process. House looks so much better now!!

Sheetrock damage opposite side of window, brick damage from guy using nail bar on brick and chipped floor tile

Be more careful when handling the windows. Scratched up our patio floor. We just upgraded it last September. Not to happy about that.

I had to go back in and recaulk the exterior of the window installation.

I know not everything can be perfect but the fact that my windows were 5.5 and new are 3.5 led to now my windows are not cased or trimmed inside. Also poor caulk work on inside and out.

I’m still waiting for the project to be completed. My windows have been installed for two months. Two windows had to be reordered which is fine, when they were installed the trim color was different t than the first install. I have called the rep several times given promises that the installer will call me. I’m still waiting, but Window World has begun the automatic payments. Maybe that’s I’m no longer important since the deal is done.

Window world windows are good quality. Window world stood by their word that they would repair the damage the installer caused to my home.

Fast and efficient.

Window World is high quality, and the installation was very simple and easy. The siding fits perfectly. There is a special cavity on the exterior of the window's framing where the siding fits in, and makes it very convenient and easy for the framers and for the siding installation. Everybody likes it. My contrcators are actually suggesting to other clients they're working with to order Window World windows since it's very easy for them to insert the siding.

We have used window world several times , 2 times we had to get installers to come back to finish the installation properly.
The issues were corrected by company employees, not contracted personnel. Our latest window replacement was do with out any follow issues very good team.

We have been very impressed with our Rep. Dan Trader for both of our purchases 5 years ago and now. Our install team was great this time and the message updates.

The whole process has been spectacular. From the estimator coming out to the installer finishing up. Very courteous, knowledgeable and professional. Extremely pleased with the job from start to finish. Very satisfied with my new windows!!! Thank you Window World 😊👍🏻

The team that came out to install, my windows was very professional. They were very organized and explained each step to me. They made sure that my property was clean upon completion. I was escorted around the property to make sure that I was satisfied with the work that had been done, and all of my final questions were answered.

I am not likely to recommend window world because of their follow-up on the safely operation of their product. Contact with window world made no difference with scheduling a follow-up appointment.

Overall, unhappy with purchase from product quality to rushed install. Have to hire contractor to fix black caulk in brick our front and clean it up overall. The crew thought it looked okay, and I was being too picky. So even though an inspector came out and agreed it was a sloppy job… I have no confidence that the same crew will do the job right the 3rd time supposedly in 30 minutes. Completely unsatisfactory in workmanship.; 4 sashes have to be reordered due to unfinished paint inside, all 3 screens needed to be re-rolled and one screen was broke completely because in a rush taking it off (that one takes 4 weeks).

Good customer service, good value, good products

Always a hard working and friendly crew. They work very hard and are respectful

Friendly, courteous and very efficient workers.

Door wrong size, installed incorrectly and took forever to get repaired

Price quality

I like my windows just fine. To be frank, your sales representative is a chauvinist, he talks too much, and he showed me zero respect as a woman. He refused to talk to me and made me bounce everything off of my husband. He refused to call me by my name and constantly called me pet names and was very touchy-feely. He kept telling me what he liked, and if this was his home what he would put in it. Great sir, this isn't your home. I don't care what you like, this is my home and I'm telling you what I like. I was grateful to be done with him. Furthermore my brother who lives in Austin Texas wanted to put windows in his home and contacted the window world in Austin. We were a bit shocked that the cost of the windows in Austin vs Houston and when I asked Gordon about it, his response was, "And Austin sells a shit product too. Don't go with window world in Austin." When I asked him for a solution he could not tell me who in Austin to go with. The whole situation rubbed me wrong.

The service was great, and I would use Window World again.

Window World was easy to work with, especially Mr. Trader. He was a rockstar.

Friendly sales and crew. Great price and quality.

The windows were above my expectations; the functionality, being able to clean from the outside to the inside. They were way above my expectations.

They were very nice and efficient. They knew what they were doing. They did a really good job.

They provided great pricing.

The quality of the windows is outstanding, and they insulate extremely well.

Workmanship and installation skills were missing. One of my windows arrived defective, clearly a quality control issue. Response and communication with Julian the field manager was extremely poor.

Scott was great. He worked quickly, carefully and efficiently. He was very cordial and answered all inquiries we had.

Thanks. I don't know why you provided the below information. The supervisor was unavailable, both by phone and text. The office was closed. I requested an AM installation, and crew said between 12:00 and 13:30, they finally showed at 14:30. So yeah, thanks for the update. Respectfully,

I lost about 6 inches on a small window - the sales rep DARREN did not explain this to me and he knew I was already concerned with how small my windows were!