Overall, unhappy with purchase from product quality to rushed install. Have to hire contractor to fix black caulk in brick our front and clean it up overall. The crew thought it looked okay, and I was being too picky. So even though an inspector came out and agreed it was a sloppy job… I have no confidence that the same crew will do the job right the 3rd time supposedly in 30 minutes. Completely unsatisfactory in workmanship.; 4 sashes have to be reordered due to unfinished paint inside, all 3 screens needed to be re-rolled and one screen was broke completely because in a rush taking it off (that one takes 4 weeks).

Good customer service, good value, good products

Always a hard working and friendly crew. They work very hard and are respectful

Friendly, courteous and very efficient workers.

Door wrong size, installed incorrectly and took forever to get repaired

Price quality

I like my windows just fine. To be frank, your sales representative is a chauvinist, he talks too much, and he showed me zero respect as a woman. He refused to talk to me and made me bounce everything off of my husband. He refused to call me by my name and constantly called me pet names and was very touchy-feely. He kept telling me what he liked, and if this was his home what he would put in it. Great sir, this isn't your home. I don't care what you like, this is my home and I'm telling you what I like. I was grateful to be done with him. Furthermore my brother who lives in Austin Texas wanted to put windows in his home and contacted the window world in Austin. We were a bit shocked that the cost of the windows in Austin vs Houston and when I asked Gordon about it, his response was, "And Austin sells a shit product too. Don't go with window world in Austin." When I asked him for a solution he could not tell me who in Austin to go with. The whole situation rubbed me wrong.

The service was great, and I would use Window World again.

Window World was easy to work with, especially Mr. Trader. He was a rockstar.

Friendly sales and crew. Great price and quality.

The windows were above my expectations; the functionality, being able to clean from the outside to the inside. They were way above my expectations.

They were very nice and efficient. They knew what they were doing. They did a really good job.

They provided great pricing.

The quality of the windows is outstanding, and they insulate extremely well.

Workmanship and installation skills were missing. One of my windows arrived defective, clearly a quality control issue. Response and communication with Julian the field manager was extremely poor.

Scott was great. He worked quickly, carefully and efficiently. He was very cordial and answered all inquiries we had.

Thanks. I don't know why you provided the below information. The supervisor was unavailable, both by phone and text. The office was closed. I requested an AM installation, and crew said between 12:00 and 13:30, they finally showed at 14:30. So yeah, thanks for the update. Respectfully,

I lost about 6 inches on a small window - the sales rep DARREN did not explain this to me and he knew I was already concerned with how small my windows were!

On time. Very efficient and quick. Everyone knew their assignment. Thourough and pleasant. Explained everything, cleaned up very well and left.

I will use the
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quality product and installation

I wanted to share my recent experience with the installation of windows at my home. While the quality of the windows is great, I did encounter some issues with communication between the sales team and the install crew.

The crew came out three times before the installation was finally completed. During the first visit, we were able to work through the issue with the install crew, but unfortunately, they did not communicate this with the sales person. A different crew arrived for the second visit, the same issue occurred, and we were back at square one. Thankfully, on the third visit, the windows were successfully installed.

In addition to the communication issues, I also noticed that the caulking around the windows was not applied neatly. The finish looks a bit sloppy towards the bottom of each window, which is a bit disappointing.

While I appreciate the effort put in to resolve the issue, I believe better communication between the sales team and the install crew, as well as more attention to detail during installation, would help improve the overall experience.

Thank you for taking the time to read this feedback. I look forward to seeing improvements in the future.

Looks great. I loved the crew and they were above spectacular on their craft.

There were issues with the installation.

It was a fast and effective installation. The devices look good and work well, and the noise reduction is very noticeable.

There was glass around inside house at every window that was replaced.

Price was extremely competitive. It was just an easy transaction. Windows arrived when promised and installation was fast and neat.

I would recommend for pricing, no pressure sell, but with the advice that they need to be prepared for a massive indoor cleanup when completed.

I had window world windows installed in 70% of the house around 20 years ago. It was time to complete the house when I lost the tree in front of the house that provided shade. The new windows are more energy efficient because of technology upgrades. The older windows held up well and gave me confidence to continue with Window World.

The windows are good. The installation was not up to par.

The installers were very friendly, did excellent work and were fast.

The installers need improvement.

They do excellent work and employees are all knowledgeable.

We had the best pricing out of all window quotes I received. Ordering was fast and customer service was great!

Very friendly sales representative and the work was done at my satisfaction. The windows look beautiful.

Left broken glass in our baby’s room. Not a lot - but better clean up would be our only recommendation. Otherwise great service and we love our (very affordable) windows!

Great quality window and great installers. A very well done job. Worked within my schedule.

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Very customer friendly and no high pressure

Julio was professional and knowledgeable about the windows. The installers were amazing!! The office staff was friendly and kept me informed on the process!! I would give you a 10 on customer service!! The windows are beautiful and made in the USA!!

How fast it took to replace 4 kitchen windows. Very little mess to clean up, which the installers took care of that.

Sheetrock was cracked around window frame

Had a great crew, had 4 windows done within 1 hr
Quick and efficient

They did a good job and are affordable.

The salesman was a great help.

The price and installation were done right the first time. The wind storm inspection for the certificate process went smoothly than I expected, and that's why I would recommend. The price is competitive than other companies.

Loved the quality of the window and door. The servicemen who put them in were respectful, professional and I definitely give them a 5+. We love that we can order the doors or windows 1 at a time and pay as we go❤️

All involved with the transaction were very friendly and professional. However, I was dissatisfied with the DP rating being so low (DP-14). They were not commensurate with the price. I was also unhappy with the fasteners used (undersized) and no window tape was offered. This was a new construction and I expected more for the price.

They have great service, value, and product.

They have excellent customer service, on-time delivery, and a great warranty program.

It was fast and affordable.