1) Guy on phone much of the time with video calls to his daughter/son.
2) Often while some worked, the rest sat around doing nothing.
3) One guy sat in his truck on his phone the entire time. Can I get that job?
4) Found shards of glass here and there after they left. Had to vacuum and clean up myself.
5) Job took 7.5 hours, promised 4 hours max. Maybe if people weren't on the phone so much or chipped in it would have gone faster.

Just had 13 windows replaced, the installation crew was awesome. The crew picked up everything, field supervisor came out after job was completed to insure everything went as expected. Good customer service

Professional, cleanliness and Quality

We liked the sales representative and the communication with the company

Installers did a great job. They were respectful, quick, efficient. Some minor things I wish were different. Installers didn’t speak English. Caused a communication barrier at times. Some small nails holes not filled in some window frames. Gates to yard not secured after installation during clean up which caused an unseen pet tragedy. Partly my fault as well. I should have checked after they were done. Windows are amazing. Huge difference in outside noise and temperature. Proving was amazing as well. Would gladly recommend to anyone.

quality of product, timeliness of installation

the windows were installed in 1/2 hour great job. Later that day our new door was installed. This was not schedule properly. They arrived at 3:00 pm and completed the job at 10:00 pm on a Friday evening. WOW, you should have scheduled the door first thing in the morning to allow the time it takes. Further, the crew did not speak english, my spanish is not good and when I called the manager he said he was too busy to come by and assist. (Probably going to a bar as it was friday). Then the spy hole had no part so they had to get that piece at about 8:30 pm and then they had to run out for another part. Then at 10:00 pm I asked about the instructions to program the lock system. No luck on that but at least they had the keys. It took another 4 days before someone came over to show us how to program the lock. The crew who installed the door were very professional and polite. They also worked for 7 hours until the door was level and in working condition. I am not up set with them but with the managers attitude that hey I am busy and really do not have time for your one door. I am in federal contracting and have over $400 Million in federal contracts. No matter what size the contract, if my customer calls I answer the call and assure that their issue is my top priority. Oh we have 20 more windows to update and will really need to see if we stay with Window World or try another vendor here in Dallas.

They installed windows and they look beautiful.

Yes , but with the caveat that WW made it right in the end, but it took 3 visits total.

Great product. Professional service

They did mess up with the wrong windows at first, but immediately ordered the correct ones and once they were ready they came out and corrected the problem

I have had like three jobs done by them, they have been very professional on all three jobs. They are quick to answer questions. If i need someone to come in and check the work or come in and make changes, they are quick to come and do that The quality is good. The price is good.

Good people good work

They scheduled me an appointment that they later called back to schedule. He went into my bank account and got my last payment without my consent. I did business with them before which was good. They gave me the runaround and lied about when they were coming out.

The work and products are great quality and professional. I was amazed at how seamless and quick the work took place.

Beautiful windows, fast installation and cleanup, thoughtful & helpful workers

Quick install. Good quality. Professional installers.

There were flaws in the manufacturing process of the windows. They had to replace the windows. One of the windows does not lock properly. There is moisture on the windows when it rains.

Nice windows and fair prices

The installation men were very professional and courteous. Cleaned up well.

Window World was a fantastic experience. I am so delighted with our new windows and can not wait to finish replacing the rest of the windows in our home next year!

John's in depth demo plus the lifetime guarantee are what sold me. Ordering process including different options with upfront costs was a snap too. I was advised installation would be approximately 4-6 weeks down the road which was spot on. I fully expected with 20 windows to be replaced I was looking at an 8-10 hour installation. To my surprise the Window World crew was in and out of here in 4 hours. They did a great job - put drop cloths down throughout the entire house to minimize dust and protect my furniture. Upon completion, they cleaned up and left my house the way they found it.

I am very happy with the quality, and the installation process that Window World performed.

Details listed below.

**Survey Review: Window Installation Service**

The installation of all the windows in my home was a significant project, and the company handled most aspects professionally.

The salesman was knowledgeable and thorough when explaining the details of the job. He returned a second time to finalize the quote; however, he was unable to locate his notes from the initial quote. Additionally, he did not inform us that screens in colors other than white are full screens instead of half screens—a detail the installation crew later clarified is often misunderstood by customers.

The windows were manufactured on schedule and ready for installation as promised. On the day of installation, the crew provided a 30-minute advance notice before arriving. Once on-site, they offered a clear rundown of the day’s process, and their professionalism during installation was commendable. However, the cleanup post-installation left much to be desired. Many windows were left with smudge marks, and a significant amount of scrap material was discovered on the roof after a rainstorm.

Overall, while the process had strong points—including professionalism and timely delivery—attention to detail in customer communication and post-installation cleanup could be improved to enhance the overall experience.