First sales was great until we placed the order and then the experience turned south. Thankfully the sale manager made us feel

Installers were kind and helpful. Sales consultant was knowledgeable and honest.

Overall, we were very pleased with the sales part and the installation

From start to finish was a very easy process. I know we got a very good quality window at reasonable price and not to mention they look great!!

Wonderful to work with from start to finish

Good product, good communication, excellent value

Send a crew that speaks better English. Very nice and did a good job but they could not answer questions. Limited English.

Everything about this process was easy. All my questions were answered quickly and I was kept up to date throughout.

Installed windows that look worse.

Service was communicated clearly. Even when there was a problem...they called and communicated the solution and when.

See survey responses

Great job. Even admitted issue with too large a variance on one window and plan to replace.

Brian Ham was our sales person. He knew nothing about doors and the installation of them. I don’t know why window world would send out a rep that doesn’t know about the products he is trying to sell. He is a poor communicator and used every excuse in the book as to why he was incapable of timely follow up. He forgot to submit our doors to the manufacturer so it increased our time line another 6 weeks plus the wasted 6 weeks that he didn’t realize that he screwed up.

When the doors were installed the crew did a bad job and they didn’t come with the materials required to do the job per the contract we made with window world. If I had not read our contract we would have been out $640 in interior and exterior trim that they didn’t bring with them. A supervisor had to come out and waste another one of my days off to redo everything that was done on the initial install date plus the interior and exterior trim.

We will never use window world again, would not recommend and we should have a portion of our payment refunded to use do to the complete incompetent of Brain Ham and the crew that did the install as well as the 6 months we spent waiting for window world to get their **** together.

The knowledge of the installation, cleanness of the process and efecyivness on the results

Quick an professional installation

The cost of the windows was great, quality was very good. The overall installation finished product was done well.

Very professional in all the salesman was great the installation was outstanding

The people showed up in an unmarked car. The people did not speak english. Unprofessional!

The guys professional They knew what they was doing. They was clean.

Great price, installation and product.

I would recommend this company to anyone that was on a tight budget. In the future I would probably pay more to hopefully get a better over all experience.

Excellent service and beautiful windows

From beginning to end it was a proficient process. I am very happy to have new windows that will be easy to clean. They look good and energy efficient. Yay!

Great experience from beginning to end

They were a fantastic company. The salesman made us feel at ease. We are happy.