The material of your windows was better quality than I thought. The glass looked good. It didn’t look bowed or any defects.

Least expensive, fastest delivery, excellent installation

The sales process was straight forward, helpful, and low pressure. It was compelling and easy to buy. The only thing I’ll say is that Window World needs to go digital. Still using carbon copy and overnighting documents is a little concerning..

Great experience. Would highly recommend.

There is some cleanup items and sills dirty.

Window World was good and thorough. They seemed okay to me.

Great windows at great price. Very satisfied from Paul in sales to final install. The crew installed 25 windows in six hours and did a great job including cleanup. Very satisfied customer of WW.

The windows are so much better than the windows we had. We had 4 windows that had glass broken or would not shut completely. We absolutely love the new windows!! The black on outside and white inside looks fabulous!!!

Very nice upgrade to our home. Quality product and service.

From Alan Johnson, the project estimator, to the customer service email keeping us advised of status, to the installation crew it was a great experience. Alan answered every question we had prior to and after the order of the windows. The installation crew, which was a team of 4, were knew their jobs and did them well.

Installation and sales team were top notch! Very friendly service!

The windows that were installed were excellent. I wish we could have all the windows we ordered.

Window world has been a very pleasant experience from the initial visit for a quote to the installation. Would definitely recommend.

Would recommend product and salesperson but install is a big NO

The install team were quick but thorough

From the get go, the salesman was knowledgeable & respectful of our time. He presented the product in a clear way. The price for the quality really sold us. Many other quotes we got were 1.5-2x as expensive. The installation crew was efficient & clean.

1) Guy on phone much of the time with video calls to his daughter/son.
2) Often while some worked, the rest sat around doing nothing.
3) One guy sat in his truck on his phone the entire time. Can I get that job?
4) Found shards of glass here and there after they left. Had to vacuum and clean up myself.
5) Job took 7.5 hours, promised 4 hours max. Maybe if people weren't on the phone so much or chipped in it would have gone faster.

Just had 13 windows replaced, the installation crew was awesome. The crew picked up everything, field supervisor came out after job was completed to insure everything went as expected. Good customer service

Professional, cleanliness and Quality

We liked the sales representative and the communication with the company

Installers did a great job. They were respectful, quick, efficient. Some minor things I wish were different. Installers didn’t speak English. Caused a communication barrier at times. Some small nails holes not filled in some window frames. Gates to yard not secured after installation during clean up which caused an unseen pet tragedy. Partly my fault as well. I should have checked after they were done. Windows are amazing. Huge difference in outside noise and temperature. Proving was amazing as well. Would gladly recommend to anyone.

quality of product, timeliness of installation

the windows were installed in 1/2 hour great job. Later that day our new door was installed. This was not schedule properly. They arrived at 3:00 pm and completed the job at 10:00 pm on a Friday evening. WOW, you should have scheduled the door first thing in the morning to allow the time it takes. Further, the crew did not speak english, my spanish is not good and when I called the manager he said he was too busy to come by and assist. (Probably going to a bar as it was friday). Then the spy hole had no part so they had to get that piece at about 8:30 pm and then they had to run out for another part. Then at 10:00 pm I asked about the instructions to program the lock system. No luck on that but at least they had the keys. It took another 4 days before someone came over to show us how to program the lock. The crew who installed the door were very professional and polite. They also worked for 7 hours until the door was level and in working condition. I am not up set with them but with the managers attitude that hey I am busy and really do not have time for your one door. I am in federal contracting and have over $400 Million in federal contracts. No matter what size the contract, if my customer calls I answer the call and assure that their issue is my top priority. Oh we have 20 more windows to update and will really need to see if we stay with Window World or try another vendor here in Dallas.

They installed windows and they look beautiful.

Yes , but with the caveat that WW made it right in the end, but it took 3 visits total.