The caulking is sloppy, has debris and dirt in it. They ruined my shutters and trim around window in back. Would not have purchased from window world if I knew the quality of workmanship would be that bad.

We should have been more prepared prior to installi

Disappointed Is the right word and not dissatisfied. The thermo true door- Specifically the handle- is above average good not great quality. The install was slightly above average good quality. I say slightly because there's some finishing touches that could be improved. For the cost $5000 right now I feel a casualty of either inflation or being taken advantage of. I believe somewhere in the middle closer to inflation. I expected more for the price.
Door trim didn't match exactly, nail tip protruding on the side mostly covered with caulk. Installers marred the trim when trying to pull out the nail tip. Floor was damaged by the installers. Installers didn't know how to reverse the latch. Spent a week with the door improperly shutting until separate installer could come out and discover a 3 second fix.

The experience in getting new windows was relatively easy and Window World was nice to work with. The quality of the windows appears good, the curb appeal is definitely an improvement, the light the clear glass lets in the house is wonderful, and the price for all of that plus the warranty is worth it. There were a few things on the installation side that could be improved, but overall it was a good experience.

The purchase and installation was seamless and enjoying the quietness of the new windows.

The price was much more reasonable than the offers we had.

The installers were great. Professional and fast - thank you. But the logistics were terrible:

1. On March 26, 2026 I received a call at 7:00 AM that the installers were on their way and would arrive in 30 minutes. No head's up nor a courtesy call the prior day. Later at 10:30 I received a call from Jonathan Hamel the Field Supervisor who told me the installers would be at my house later this morning. They were here at 7:40 this morning.

2. At about 10:00 I saw a strange man in my house - not the installers - just a stranger in my house. He was Jonathan Hamel, the Field Supervisor. He did not knock nor was he presented to me.

3. On March 27 your billing department called me and needed the number of my new credit card. Being cautious of an unrecognized number, I said I would call Jonathan Hamel. I called him. His outgoing voicemail message was not set up up, so I was unsure if I called the right number. I left a voicemail for Jonathan to call me so I could give him the new credit card number. He never called.

4. On March 30 I received another call from your billing department following up on payment. I told them I called Johnathan Hamel on March 27 like I promised and left him a voicemail. I told him that Johnathan did not call me. The billing rep said he would call Jonathan. I called Jonathan Hamel again and got his voicemail. His outgoing voicemail message was still not set up. I left him another voicemail message. He called me back later and we squared up.

So a good installation but poor logistics.

Love my new windows.

These windows look great, very contemporary compared to single pane glass that was original to the house. The installation took less time than I thought and they removed all debris. I will miss the lead glass though.

I am likely to recommend Window World of Dallas to a friend because they did a great job.

Well. We have used you before for 11 windows and a back door and it was fabulous! The attention to detail was wonderful.
So we invited you back to do 10 more windows and a front door. The windows are fine.
The front door is a disaster!!!
For starters we requested the same crew we had for round one and that didn’t happen. They didn’t arrive until 12:15 to start this job and they were done and rushing to leave at 745pm.
Parts of the door are not caulked. Part of the caulking is completely bubbled up. My brick sill was broken. Part the caulking pulled away from the brick and it’s open.
And they used old door pieces which have color missing. They also installed the deadbolt system in upside down and my husband had to reinstall over the weekend.
When I called the foreman Friday morning he said he would call me back to discuss and he didn’t. So I left a long email over the weekend and got a call Monday. He said he was calling to get us on the schedule to have my “jacked up door” fixed. We are on the schedule Friday now to have the issues resolved. I’m skeptical this will even get fixed. And I’m disappointed that I have spent so much money for a new door

I called and received other quotes. The price and the product are very close. After having the windows and doors put in, what a difference! They look very nice. The house is very quiet and the furnace and air conditioner does not run near as much. From the sales person to the installation crew they both did a great job. I was very impressed.

The crew was very good at removing the old windows and installing new ones…didn’t even have to touch up paint! They were also very courteous and friendly.

windows turned out great

We have them in all of our houses. They're pretty good.

I would highly recommend Clayton and Window World for any window, door, patio door or siding replacement that needs to be done. Clayton is highly knowledgeable of the products and didn't try to upsell us to things we didn't need. The price was very reasonable especially when you factor the high quality of the windows. The installation crew was amazing. We have an older house and are always worried about what making big changes will uncover. The crew knew exactly how to approach the work, got the old patio doors out without any damage to the house and installed the new products, making them look like the house had been built around them.

I cannot say enough about how pleased I am with the beginning to end work of the whole Window World team!

Yes. Everything that was promised, was completed

They did an excellent job.

Price quality of product attractive upgrade to our house

Price is competitive and good job quality

I have recommended WW to 4 neighbors

Great value windows.

I am very unhappy because the work was very poorly done. There were no windows in the home. They only had to install them. Then, they showed up, and the windows were too small, so I had to pay extra in materials.

They showed up on time, worked as a team, and got a large number of windows installed in one day.

Window World was very reliable, timely and professional.