Great product and the installers did a wonderful job

2 times you’ve brought me a damaged door. Hopefully a third time you’ll bring me a mom damaged door to install.

The purchase process: Overall, great presentation and follow up. Louis was easy to communicate with and was patient with me as I got delayed in the process due to a death in the family. Installation: Day of installation, crew was friendly and worked very hard in 100 plus degree weather. My complaint - I didn't receive a call before 10 am to tell me what time the install would take place. I called the number on the email for my project manager but no answer. Eventually called me and told me that someone would call me. Long story - was told arrival would be between 1-2. The crew arrived around noon. Luckily, I had just arrived home. FOLLOW UP STILL PENDING - I called the project manager contact (Pearce?) and told him the knob on my patio does not lock and was installed incorrectly. He told me to send him my address and info. I did send it along with a picture of the knob. He informed that he or someone would contact me the next day to stop by and fix it. I am still waiting. I have a busy schedule and would truly like to complete this project.

You did not disappoint but your lead times are too long and the price was the highest of any vendor

Great windows at a good price

Speed and cleanliness.

Nothing but praise for your windows and installation team! They were very courteous, professional and efficient. They finished the job in about 5 hours, cleaned up the site and somehow managed to do it without any flies coming in! The city inspector just left and was very impressed as well.

Thanks again for your follow-up and for making the process so smooth and effortless for us!

Price and quality pleased with but any follow-up with any issues is not professional.

Very professional and fast install. They knew what they were doing.

I am a returning customer and this time was definitely a disappointment. My order was delayed with no initiation of communication. I always had to reach out to learn the status of my order. Installation - one door does not feel as if it was installed correctly as when I step on the frame it bows. The other door was mismeasured and the solution was to install some 2x4/ to make up the difference. I’m disappointed that I could have gotten a little bit bigger door but also the 2x4s see were mine, they were not prepared for this installation error and I fear had I not had some 2x4s on hand what would have happened? Are those 2x4s appropriate or will they rot and I’ll be having to replace the door again very soon? It’s just an overall horrible experience and I don’t think I will choose WW in the future.

Unbelievable prices and quality

On first scheduled installation, it was discovered on of the windows was measured incorrectly. Was told I would only have to pay $500 that day and $500 the next day of inst

Their team was on time, worked quickly, and cleaned up their mess!

We’ve used window world for previous jobs and have always been satisfied with the work from point of sale to final checklist. Process was easy, smooth and efficient and the installer was professional, courteous and clean. We will continue to be ww customers without hesitation.

Great products and professional installation

#1... Have honest salespersons that dont lie... #2. get better scheduling. it sucks

Window World was timely, cleaned up behind themselves, and were very professional.

Several concerns... one, the picture that I showed the salesman is not what I thought the windows would look like... the inside frame is on the outside!

After the workers were done! Things were left extremely dusty! We found a crowbar and a broom left by the workers in my yard!

We spent the entire day at home for them to show up at 5:25pm.

This is my third order that completes my full home window replacement. Each time has been super fast installation and a high quality window. Have recommended in the past and will continue to recommend in the future

Great products and customer satisfaction!

No follow up ! Job still is not done!

I cannot recommend this company to anyone when they fail to follow through with their promises. Window World has yet to deal with the remaining window since 6/23. I've received no communication from the company letting me know they are even working on the problem. Totally unacceptable.

We moved into an older house and knew we would eventually need new windows. We saved for years before going out for quotes. We received quotes from 4 other companies, and Window World had the best deal by far. They were able to accommodate some of our custom windows, and have a warranty that the other companies couldn't match. The installation crew was great and very professional. We have already noticed a difference in the temperature of our house, even in the middle of summer. I'm looking forward to continuing to work with Window World for our yearly inspections and should any issues arise with our windows in the future.

The salesperson was very informative and provided details that made our decision easy. The overall communication throughout the process was great, pricing was really good and the install was seamless.

The entire experience was great. From my first call, to the day my window was installed.