Very efficient and such hard workers.

Sales process was the only good part.
Lack or no communication after that on EVERYTHING.
Installation day had issues.
Workers baby and its mother were on site of job.
Damaged yard/ fence gate which still remains damaged.
Other items were finally addressed 45+ days after install
Field supervisor Jonathon did not communicate (answer texts), got dates wrong (followed up by stopping by on the wrong date which I communicated would not work bc I had surgery the day before. Asked me what my surgery was for) sent email/text the morning of my surgery saying they were coming that day.
When I called the customer service number I only got thru twice, called probably 5+ times. My call was never returned when it says we’ll call you later if you don’t want to wait on hold
The first I did speak with put me off. I asked to speak to a manager who never returned my call.
I had to call to find out what was going on for the window that was mismeasured

WE WERE TOLD BY THE INSTALLER THAT WE DIDNT MAKE A PAYMENT UNTIL THE FULL PROJECT WAS DONE AND WE GOT A LATE FEE

ONE THING AFTER ANOTHER and I could never reach a customer service person

The install was a debacle my house was trashed after having all the windows ripped out at once because the crew that was scheduled before lunch didn’t show up until 2pm. They failed to measure and two full length windows were 10 inches too long so they cut ten inches off and stuck it in the frame because they had already ripped out and destroyed the old frame. I’ll upload pictures of what my front door looks like. The seals are inconsistent and the two in my bedroom leak at the seals. The production supervisor came out and walked around mumbling arguing against my concerns . All this and I paid cash up front that was over 4 months and still going .

They still haven't gotten back to me. Their response isn't very timely. Their office personnel later is a little bit nippy.

Not pleased with the late start and finished in the dark.

There was a slight issue with them showing up for the installation however, once this issue was resolved they showed up at 8:30 AM to install 35 windows. They worked until 7:30 PM. They covered areas that were tight to protect our property and did a great job cleaning up. One window came in the wrong size (factory problem) but they reordered a new window the same day. The windows look amazing and should increase the value of our home by a minimum of 5% which is about 90% more than what we paid for the windows. Did I mention that the windows look amazing, but the most important thing is that my wife loves them!

The entire process was disappointing. Met with Senior Project Estimator on 3/15/26. Contract signed on 3/1926 and no follow-up until we were called on 4/13/26 asking if we were interested in ordering windows! Major error - order had not been received/processed. Was told problem with submitting order due to inaccurate information in measuring, etc. more excuses - delay - finally installed 10 out of 13 windows on 5/20/26 - 3 major front facing windows were mis measured by at least 2 inches!.. Another Field Manager arrived, remeasured and ordered new windows. Final 3 windows were installed on 6/22/26! AND Window World required payment without any relief for the frustration, inconvenience and embarrassment - out neighbors and friends were appalled at how the project was handled.

The beauty and quality of the windows is breathtaking. I got picture windows across the front of my house and they totally changed the whole curb appeal from plain to awesome! I’ve already noticed my AC doesn’t need to come on as often and the noise from outside ( airplanes, etc) is barely noticeable noticeable. Highly recommend them

Courteous,worked clean

Communication during the manufacturing process was bery fragmented.

This Team and Company are amazing!

Difficulty communicating with the installers due to language barriers.

Exterior door left open which led to dog escaping and getting lost.

Significant damage made to wall sheetrock and was not repaired properly.

One window came with a defect. Window was replaced but was not done properly due to a missing molding and still working to get it resolve.

Major issues with scheduling. I had to be reschedule three times due to mistakes made on Window World’s end and no one showing up when they said they would.

Lack of communication with Window World representatives. Geral Pearce and Jonathan.

Professional, cost effective and honest

The installation team was incredible. They came in didn’t job and cleaned up. You can’t even tell they were here. Great work Great process from the sale pitch to the installation.

Good product, installation process and workmanship

The windows look great

I lost money waiting for your people to come put the windows in. They scheduled for 7am and never showed up called about 430 to say they could not come.

The employees are very courteous and do great work

First off, salesman was going to be 40 minutes late to the initial appointment. I sent him all the pictures and we ended up doing the meeting over the phone. Waste of my time driving over there. Number two, could never get a hold of my salesman again after that. Then had a sales manager named Derrick call me and he was a waste of time as well. He promised me the world that he would take care of things going forward. When I reached out to him the day of install when I couldn’t get a hold of anyone, he told me he was the south sales manager, and that that wasn’t part of his job, I would have to go through production. The day of install it took me until 12:37 PM to get a hold of someone to figure out what time they were going to be there. Only at that time did they tell me they weren’t even going to show up the day they promised. Jonathan took over and ended up finishing the job for me. He was the only one I had a positive experience with the process.

I contacted a number of large companies that I knew of and then had Window World come out. They were far more reasonable on their price and quick to order our product. There was no high pressured salesperson that came to our home.

The whole process from start to finish was positive. Brian came to our house and provided a great demo of the product and explained to me in detail of the whole process. The quote was fairly priced and the installers came in and did an great job.

Energy efficiency and price

The guys were professional, efficient and my new windows look great!

Everyone was professional, knew what they were doing. Salesman wasn’t pushy, told us good facts and explained things about the windows that put them above others.

Quick response, no pushy salesman, friendly and professional.