1) Guy on phone much of the time with video calls to his daughter/son.
2) Often while some worked, the rest sat around doing nothing.
3) One guy sat in his truck on his phone the entire time. Can I get that job?
4) Found shards of glass here and there after they left. Had to vacuum and clean up myself.
5) Job took 7.5 hours, promised 4 hours max. Maybe if people weren't on the phone so much or chipped in it would have gone faster.

Just had 13 windows replaced, the installation crew was awesome. The crew picked up everything, field supervisor came out after job was completed to insure everything went as expected. Good customer service

Professional, cleanliness and Quality

We liked the sales representative and the communication with the company

Installers did a great job. They were respectful, quick, efficient. Some minor things I wish were different. Installers didn’t speak English. Caused a communication barrier at times. Some small nails holes not filled in some window frames. Gates to yard not secured after installation during clean up which caused an unseen pet tragedy. Partly my fault as well. I should have checked after they were done. Windows are amazing. Huge difference in outside noise and temperature. Proving was amazing as well. Would gladly recommend to anyone.

quality of product, timeliness of installation

the windows were installed in 1/2 hour great job. Later that day our new door was installed. This was not schedule properly. They arrived at 3:00 pm and completed the job at 10:00 pm on a Friday evening. WOW, you should have scheduled the door first thing in the morning to allow the time it takes. Further, the crew did not speak english, my spanish is not good and when I called the manager he said he was too busy to come by and assist. (Probably going to a bar as it was friday). Then the spy hole had no part so they had to get that piece at about 8:30 pm and then they had to run out for another part. Then at 10:00 pm I asked about the instructions to program the lock system. No luck on that but at least they had the keys. It took another 4 days before someone came over to show us how to program the lock. The crew who installed the door were very professional and polite. They also worked for 7 hours until the door was level and in working condition. I am not up set with them but with the managers attitude that hey I am busy and really do not have time for your one door. I am in federal contracting and have over $400 Million in federal contracts. No matter what size the contract, if my customer calls I answer the call and assure that their issue is my top priority. Oh we have 20 more windows to update and will really need to see if we stay with Window World or try another vendor here in Dallas.

They installed windows and they look beautiful.

Yes , but with the caveat that WW made it right in the end, but it took 3 visits total.

Great product. Professional service

They did mess up with the wrong windows at first, but immediately ordered the correct ones and once they were ready they came out and corrected the problem

I have had like three jobs done by them, they have been very professional on all three jobs. They are quick to answer questions. If i need someone to come in and check the work or come in and make changes, they are quick to come and do that The quality is good. The price is good.

Good people good work

They scheduled me an appointment that they later called back to schedule. He went into my bank account and got my last payment without my consent. I did business with them before which was good. They gave me the runaround and lied about when they were coming out.

The work and products are great quality and professional. I was amazed at how seamless and quick the work took place.

Beautiful windows, fast installation and cleanup, thoughtful & helpful workers

Quick install. Good quality. Professional installers.

There were flaws in the manufacturing process of the windows. They had to replace the windows. One of the windows does not lock properly. There is moisture on the windows when it rains.

Nice windows and fair prices

The installation men were very professional and courteous. Cleaned up well.

Window World was a fantastic experience. I am so delighted with our new windows and can not wait to finish replacing the rest of the windows in our home next year!

John's in depth demo plus the lifetime guarantee are what sold me. Ordering process including different options with upfront costs was a snap too. I was advised installation would be approximately 4-6 weeks down the road which was spot on. I fully expected with 20 windows to be replaced I was looking at an 8-10 hour installation. To my surprise the Window World crew was in and out of here in 4 hours. They did a great job - put drop cloths down throughout the entire house to minimize dust and protect my furniture. Upon completion, they cleaned up and left my house the way they found it.

I am very happy with the quality, and the installation process that Window World performed.

Details listed below.

**Survey Review: Window Installation Service**

The installation of all the windows in my home was a significant project, and the company handled most aspects professionally.

The salesman was knowledgeable and thorough when explaining the details of the job. He returned a second time to finalize the quote; however, he was unable to locate his notes from the initial quote. Additionally, he did not inform us that screens in colors other than white are full screens instead of half screens—a detail the installation crew later clarified is often misunderstood by customers.

The windows were manufactured on schedule and ready for installation as promised. On the day of installation, the crew provided a 30-minute advance notice before arriving. Once on-site, they offered a clear rundown of the day’s process, and their professionalism during installation was commendable. However, the cleanup post-installation left much to be desired. Many windows were left with smudge marks, and a significant amount of scrap material was discovered on the roof after a rainstorm.

Overall, while the process had strong points—including professionalism and timely delivery—attention to detail in customer communication and post-installation cleanup could be improved to enhance the overall experience.

The crew was very courteous and did a wonderful job. They were very professional and cleaned up everything very well.

This survey is annoying because every time I click “submit” it says “ Before you submit, is there anything else that you would like to add?”

Beautiful windows and perfectly installed! We’ve had two batches of windows done through window world and this second batch are gorgeous. The install was perfect.

The installation looks like a DIY job.

Scheduling. Salesperson made the sale he was done. Crew had another job to go to, they didn't care how the job was done.

Professional, knowledgeable, product and warranty

The process from start to finish was made easy and simple. The sales guy, to the installers, and followup all through professionals, I would do it all over again.

The entire experience was sophomoric and not the best interest in the client.

The man who installed our new doors and windows did a great job. They were courteous and on time. And they left everything clean when they were finished.

Window is a little off plumb, outside caulking was poorly done.

Great installation and clean up!

Yes I have already recommended them to a friend. However, communication could have been better and we had issues with the 2 doors we ordered. I don’t know if they were ordered wring or made incorrectly, but we had to wait again for the product. Then they hsd to comr back anfd fix a dead bolt.

The crew of 4 men were on time, organized, worked efficiently, prepared the work environment for less mess, job was completed on time and they cleaned up the areas after the work was completed. I appreciated that the crew supervisor walked through the home with us to make sure every window was in working order. Highly recommend!

Just get it right the first time, and make sure there's a supervisor to check on the installers while it's happening so that any issues can be rectified before the job is complete.

Firstly, the factory got our window order incorrect. Second, I was very unhappy with how the crew worked at our house. None of them spoke good English so communication was very difficult. They messed up parts of our wall/drywall and trim inside our house. They also broke off parts of our brick on the exterior and thought they could get away with using the same caulking as the windows. They also rushed the job and the caulking around windows was messy. I called The supervisor Jonathan and he was helpful to try his best to redeem the situation. We had to wait a whole month longer for the correct window orders to come in. I requested we have a supervisor on site the entire time for the next install. I was disappointed when the supervisor brought back the exact same crew that made big mistakes last time. I overheard one crew member complaining and pushing back on the issue of the bricks saying it wasn’t their fault and blaming our old house…I didn’t appreciate having disgruntled crew working on our house again. Supervisor Jonathan monitored the crew (more like babysat which is I feel shouldn’t be necessary for a crew that should know what they’re doing) and fixed the drywall, trim, and exterior brick to the best of his ability. The final thing that made me the most upset was after Jonathan left the crew was packing up and about to leave. The one main disgruntled crew member asked if he could use our restroom. Me trying to be nice I said sure thinking he’d be quick..well after his 3rd flush I knew I made a mistake letting him use it. He stuck up our ENTIRE house and didn’t even bother to wash his hands. The disrespect and violation I felt in my own home because of this. Honestly this crew member was super unprofessional and made me very uncomfortable. After all of this chaos we definitely won’t be ordering any more windows from window world.

Great service from the get go with sales rep, Daniel Crabtree. Install went great and product is quality!

Gracias, muy buen trabajo !!
Dios los bendiga!

Window World is affordable.

They are absolitely excleent company. I have used them twice. I have alreadu referred them to my neighnors and will continue to recommend them.

Very professional from the salesperson to the install crew. Great job!

Our salesman quit two weeks after us ordering the windows. We were not informed until we received a phone call for installation. At that point, we also realized he had told us he himself would contact HOA and pull the permits. We later found out from WindowWorld that was not correct. We were then told that if we didn’t have the windows installed in the time frame they wanted. We the homeowners, would be responsible for paying storage dues for keeping the windows in their warehouse. No one called and explained that the salesman had quit, no one called to say that the windows were ready except on the day that they were due for installation. Once we had agreed on the date for installation in December, there was no follow up phone call or email that installation was going to occur on that date. This was a poorly managed purchase on the side of WindowWorld. When a crewmember quits, someone has to step up and look over those accounts make those phone calls, send those emails. But in this case, no one did anything there was no follow up.
A large crew of men came through, literally busting out the windows. We continue to find broken glass in the grass. The men did not use the front door or back door to come inside. They crawled through the window space therefore leaving dirty hand prints on our paint. Due to the texture of the wall, cleaning the dirty hand prints off all the window area was impossible. We ended up having to purchase new paint, then paint the areas around the windows. Unacceptable on the part of the crew. Our house is exactly a year and a half old and as they were tearing out the frames and breaking the glass to remove the old windows, the sheet rock was damaged around the windows and instead of fixing it properly, they filled it in with brown Caulk. Had we not found the broken sheet rock and the way that they had tried to repair it, we would not have been able to fix it appropriately ourselves. When a crew creates damage in a house, they should inform the homeowner not trying to cover it up by filling it in with brown caulk and it’s a white finish around the around the window windows.

I appreciate the sales rep that came out and the workers that installed the window. All three were great. However the quality of the window itself, the mechanics of the window is very disappointing. Trying to close enough to lock the window is quite difficult. Pushing window into the frame multiple times and then some more is not my ideal of good quality. The window itself is quite beautiful and l am happy with the quality of the work, but for $890 l expected smooth closure and locking system and was sadly disappointed, as well as a screen that would slide smoothly.

Quality and affordability, one day installation were the reason we chose Window World

Wonderful customer service and fast installation

Window World had great prices, nearly half the price of a big box store, lifetime warranty, and had a great salesman. Overall a good experience. We had a small hiccup with installation but a small crew came out a week later and fixed it. I felt informed all along the way. I’ve ordered four more windows!