Pros: The price, the speed on install, the product quality, and the salesman were all impeccable.

Cons: The speed of the install (14 windows in 4 hours) was mitigated by the extreme mess left behind. In order to remove the old windows (original 1978 single hung) the team literally broke out every single window. Drop cloths were used, and they brought out a shop vac and made an attempt to clean but they were not enough and were fairly haphazard. For the last 6 days I have been constantly picking up glass shards everywhere. EVERYWHERE. I had never seen windows replaced and while surprised when they started scoring and breaking out every pane I had no reason to believe it wasn't being done correctly. I know now that this isn't standard procedure, and that this method is really about speed. In any case, my house is not safe for pets or children right now even though we have beautiful windows, and the money I saved by using WW over another company will now be spent on professional cleaning and a doctor's bill to remove a shard of glass out of my foot.

Unfortunately the team lead literally stood looking over my shoulder and demanded that I fill in the comment card in front of him and hand it to him along with the check and I was too intimidated to fill it out honestly.

Great products and knowledgeable people. Best value for products.

The product is wonderful, sturdy and beautiful. AFFORDABLE

They were really nice to us, laid everything out clearly, and made the process smooth from start to finish. The price was also much better than all the other competitors. So overall, it just worked out really well for us.

Efficiency, up to now very satisfied with the new windows.

Expeditious consultation, no 4-hour demonstration of heat deflection, etc. Fair pricing; to be exact, about $9k less than another company quoted us. Install SO far exceeded my expectations—you couldn’t even tell they had been in our home except for the beautiful new windows! Like, no dust even. I LOVE my new windows so much!!! This experience was so much better than I had anticipated. Everything was up front. We signed the contract, they executed flawlessly. Excellent communication and service. I’ve already recommended Window World to others, if you go with them you will not be disappointed!

I liked that my sales person was nit pushy and everything he said and quoted me was accurate. My installation was fast and easy no problems.

This is my second of three phases to putting in new windows. I am a little uneasy because my phone charger was taken from the nightstand that was not in the area of the new windows. In the past I had a contractor go through my nightstand and steal a 1k money order. He was arrested and given 6 months probation . Sadly I did not get my money back. I know it is a simply charger but it makes me uneasy and wonder if my stuff was gone through.

Excellent quality a friend saw my windows and is planning to replace their windows also

Everything I could ask for from a business I trusted.

very professional and good price

Everything...room looks so much larger. Great..
Love it

No. Poor customer relations, major error on salesman's part and very difficult to get it corrected. We have a friend who ordered on our recommendation and she has had a miserable time getting her order corrected. She is hopeful that it will be corrected in the next week. I am embarrassed I recommended Window World. Too many issues.

The installers broke the door while installing. It’s hard to shut and they broke a flower pit and a plant caddie while installing.

Fast quality clean and in and out in less than 3 hrs. Excellent 👍

Yes, Overall very satisfied with product and install.

Liked the prices and how easy the whole process was.

Armando and his crew were efficient, courteous and very nice. They did a great job!

Had problem with door install but it was corrected when pictures were sent to the supervisor.

1 window as incorrect. It took 2 months to fix with no credible explanation.

Installers were friendly and courteous.

Quality and professionalism

The customer service from beginning to the installation.

The installer crew member was very unprofessional and kept asking us to help pay unpaid bills at home

Very friendly, easy to work with, no suprises after order is placed and installation team is amazing. I worked with Troy on this job and a previous job and he did an amazing job for us.

Bad management, good installers.

The quality of the windows as well as the price per window plus the lifetime warranty

Quality and price

Let the customer know in advance what time the installers will arrive. I was not informed until the day of that they would start at 3:00 p.m. I was given the impression by the salesman that they would start in the morning because he said the install would take all day. I was very unhappy that they started so late and were in my house until 9:00 p.m. that night. I would have rescheduled but I had already taken down all of my blinds and moved furniture away from the windows.

I have multiple text messages from your warranty people right after my install and to date Still haven’t heard back from you people. I took care of the problem myself

I'm not sure, yet. Some aspects of our experience were lovely, others were terrible. I just don't think WW handled all of our mis-measurements, delays, cancellations well.

After my neighbors got their windows replaced right after ours, I saw how clean and tidy that company was. Not a window was broken and all the debris was very picked up. Unfortunately I have been picking up nails, screw heads and pieces of glass all over my yard and driveway. It’s hard when you have kids and pets that walk around everywhere.
Other than that the windows are great and the crew was very nice and very efficient

The process of measuring and ordering was very simple, and the windows themselves are fine, but the installation leaves a little to be desired. I had to go behind the crew and point out several caulking errors, and the language barrier wasn’t impossible, but it would have been nice to have a supervisor on site. The installers also knocked items off of our daughter’s shelf in her bedroom, breaking them in the process. They didn’t mention this to us until she found them after they’d left and was devastated.

The workers were not punctual in their arrival time and then worked into the evening. Nail holes were showing on the front door, and corners were not finished on the doors. One of the patio doors did not have a trim on the bottom of the floor. On the other patio door,the insert was missing on the side. Several corners of the doors were not finished neatly. A wrong color was put
around the edge of the front door.

I am not very satisfied. All the windows are cost-effective, but the quality and labor were not good. The first issue is the screen quality, which is poor. The windows let bugs in. The overall build quality is not that great. There are no window stoppers for the single-hand windows, which was not clear. I am very much dissatisfied with he labor. The team showed up at 12:30 pm. I was told that it was a 2-hour job, but they were working til 8:30 pm. They walked through the house with wet clothes and shoes during the rain. They did clean the wooden floor, but not the carpet. The external caulking started washing away immediately since it was raining. One of the windows was shorter, so they filled it with caulking. I feel like I needed an explanation on that. That was not up to standard. They damaged the siding; there were many pieces that were gone, and they caulked it. They are supposed to be coming back to fix it.

They had the best value for window replacement compared to other companies.

I have already referred someone.

They did every window in our house which was over 37... But we did it over time and they worked with us to help get us the right kind of Windows for the right kind of price.

I had issues with communication with the crew that did the work with Window World. I am not sure how much was a misunderstanding or language barrier. I do appreciate that the work was done well, and I received good quality products.

Great service and a good price/ good value.

I would not recommend Window World due to our windows being installed two months later than stated and three windows being wrong. Furthermore almost FOUR months after installation, we still have not received the correct windows, received the promised refund, or had good communication with Window World.

The men were great but they left me with poor finish around inside that I don’t know how to repair

My windows took a lot longer than expected. Communication was lacking at times but in the end I am happy with the product. I still have 2 pieces of just replacement glass using my existing frames on order even though I have paid in full and my other windows are installed. I finally was able to get the field supervisor Jonathan to come out to measure those 2 windows himself and said he would order them. He also gave me his card and said if I have any trouble at all to contact him. Installers were awesome. Cleaned everything up nicely and were efficient. Paul my salesman was awesome. He answered questions for us even after his part was over.I do believe they try to make things right so even with a few issues I would use them again.

The installation process was sloppy and took a lot longer than they had said.

Window World still hasn't finished the installation months later, but they have collected my money. The sales representative stopped responding, and there's no communication.

The guy who came out initially was awesome.

The project was easy and within my budget.

Great experience all around

I would and have recommended window world

Very friendly and professional crew. Got the job done in a timely manner