Window World of Cleveland

Carol I.

Verified · Painesville, OH · Aug 08 2025

Response

Window World of Cleveland Carol I., thank you for your glowing review of Window World of PennOhio and Window World of Cleveland! We're thrilled to hear that you found our process easy and appreciated our straightforward pricing. It's wonderful to know that our installers exceeded your expectations with their professionalism, quality workmanship, and thorough clean-up. We take pride in providing a seamless experience from appointment setting to the final walk-through. Your positive feedback on every aspect of our service, from sales to installation, is truly gratifying. We're honored to have earned your trust and recommendation. Thank you for choosing us for your window needs!

Andrew P.

Verified · University Heights, OH · Jul 25 2025

Review in Lyndhurst, OH

Verified · Lyndhurst, OH · Jul 23 2025

On Nov 27, 2024, I ordered new "Seamless Gutters and Gutter Protection System" from Window World of Cleveland. The expected delivery time stated on the contract is 6-8 weeks. As of today, May 16, 2025, I still don't have the new gutters. During the past 7 months, no one from Window World has bothered to contact me with an update on the status of my order. When I called them in March 2025 to inquire, I was told they were backlogged with deliveries due to the winter weather, and they were not able to give me an approximate date or even a timeframe for when I could expect the delivery. I don't have the words to fully describe my frustration and disappointment with Window World of Cleveland, and I deeply regret having put my trust in them.

Elizabeth F.

Verified · North Ridgeville, OH · Jul 19 2025

Dawn F.

Verified · Garfield Heights, OH · Jul 17 2025

Sheila M.

Verified · South Euclid, OH · Jul 09 2025

Window World of Cleveland was punctual, efficient, and they took care of business.

Response

Window World of Cleveland Sheila M., thank you for your glowing review of Window World of Cleveland! We're thrilled that our team met all your expectations, demonstrating punctuality, efficiency, and professionalism throughout your experience. It's wonderful to hear that you were particularly impressed with our installation crew's swift and excellent work. At Window World of PennOhio, we take pride in our team's expertise and commitment to quality. Your willingness to serve as a reference is greatly appreciated. We're grateful for your business and look forward to serving you again in the future.

Stephen N.

Verified · Wickliffe, OH · Jul 07 2025

Response

Window World of Cleveland Stephen N., thank you for your detailed feedback on your experience with Window World of PennOhio. We're thrilled that you found our installation crew excellent and appreciated their professionalism. We apologize for the miscommunication regarding the yard sign and the missed final walk-through. We'll address these issues to improve our service. We're also looking into the referral situation with your friend Pam to ensure you receive proper credit. At Window World of Cleveland, we value your input and will use it to enhance our processes. We're glad you're happy overall and hope to have the opportunity to serve you again in the future.

Alex

Verified · Mentor, OH · Jun 25 2025

Sheryl T.

Verified · Bedford, OH · Jun 16 2025

Response

Window World of Cleveland Sheryl T., thank you for your glowing review of Window World of PennOhio and Window World of Cleveland! We're thrilled that our team, especially Mike, exceeded your expectations. Your praise for our in-home consultation, sales process, and installation is truly appreciated. We're delighted that you found our team knowledgeable, respectful, and professional throughout your experience. Your recommendation means the world to us, and we're looking forward to serving you again in about two years for more windows. Thank you for choosing us and for your willingness to be a reference. We're honored to have earned your trust and loyalty.

Mya K.

Verified · Garfield Heights, OH · Jun 07 2025

Jack F.

Verified · Mentor, OH · Jun 06 2025

Response

Window World of Cleveland Thank you! We're so glad to hear you're happy with the quality of both the product and the installation

Marion K.

Verified · Parma, OH · Jun 05 2025

William K.

Verified · Cleveland, OH · Jun 05 2025

Response

Window World of Cleveland William K., thank you for your glowing review of Window World of PennOhio and Window World of Cleveland! We're thrilled that every aspect of your experience exceeded expectations. It's wonderful to hear how Dominic's expertise and accessibility made you feel informed and valued throughout the process. We're equally pleased that our installation crew demonstrated professionalism and respect for your home. Your satisfaction with the windows' quality and functionality is our ultimate goal. We appreciate your willingness to recommend us and serve as a reference. Regarding the smudges, we'll ensure this is addressed in future installations. Thank you for choosing us for your window needs!

Elizabeth K.

Verified · Lakewood, OH · May 30 2025

The quality of the windows is excellent. The installers were very courteous and did an excellent job installing the windows.

Response

Window World of Cleveland Elizabeth K., thank you for your glowing review of Window World of PennOhio and Window World of Cleveland! We're thrilled to hear about your excellent experience with our windows and installation team. It's wonderful that our installers went above and beyond, demonstrating exceptional courtesy and skill. We appreciate your willingness to recommend us and consider us for future projects like siding. Your satisfaction across all aspects of our service, from sales to installation, means the world to us. We hope you're enjoying your new windows and look forward to serving you again soon!

George G.

Verified · Chesterland, OH · May 29 2025

Mary V.

Verified · Willoughby Hills, OH · May 20 2025

Mary T.

Verified · Cleveland, OH · Apr 22 2025

Response

Window World of Cleveland Mary T., thank you for your glowing review of Window World of PennOhio and Window World of Cleveland! We're thrilled to hear about your outstanding experience. Your praise for our efficiency, cleanliness, and professionalism is greatly appreciated. We're especially delighted that our team exceeded your expectations and that you found everyone to be polite and professional. It's wonderful to know that our communication was timely and that we completed the work ahead of schedule. We're glad our team got along well with your dog too! Thank you for your willingness to be a reference. While you don't have any immediate home projects, we hope you'll consider us for any future needs.

Paul B.

Verified · Cleveland Heights, OH · Apr 19 2025

Response

Window World of Cleveland Thank you for your detailed feedback, Paul B.! We're thrilled that Window World of PennOhio and Window World of Cleveland met your expectations regarding community standards and efficient installation. We appreciate your loyalty as a returning customer. We apologize for the missed walk-through and the few areas needing adjustment. Please contact us to schedule a visit to address the window handle and mechanism issues you mentioned. Your satisfaction is our priority, and we're committed to resolving any concerns. We're grateful for your willingness to recommend us and look forward to serving you again in the future.

Jerry G.

Verified · Wellington, OH · Apr 07 2025

Review in Rocky River, OH

Verified · Rocky River, OH · Apr 01 2025

We just completed phase three of our window replacement on 3/14/25. The first two phases were completed to our satisfaction. Phase three completion truly exceeded our expectations!

The previous sales rep retired after phase two window replacement completion. This time, we had Dominic (Nick) Mlinar. Nick was outstanding! He is punctual, professional, totally stacked with technical and construction experience, responsive, and personable. Nick just didn't make the sale and drift into the background, he was engaged from start to finish and provided great peace of mind when it came time to finalize the logistics the week of the installation. Best sales rep - ever!

Phase three window replacement included: three double-hung windows, two sliding windows, and a sliding glass door. The install team (led by Andrew) was a virtual extension of Nick. Andrew and his team arrived early, worked efficiently, safely, professionally, and like a team of very well experienced surgeons. I wish I had taken a video of the sliding door installation. It was impressive and a clear indication of how well the team worked together while installing a massive and bulky sliding glass door. Tiffany rounded out the A-team with the installation juggling, attention to details, and reassurance that everything was in place for a flawless experience.

We cannot speak highly enough of the window quality, sales rep, install team, and technical support/logistics. Five-star rating for Window World!

Response

Window World of Cleveland Thank you for your glowing review of Window World of PennOhio and Window World of Cleveland! We're thrilled that phase three of your window replacement exceeded your expectations. It's wonderful to hear such high praise for Nick, Andrew, and Tiffany. Their dedication to professionalism, technical expertise, and teamwork truly embodies our commitment to excellence. We're especially pleased that the sliding door installation was so impressive. Your five-star rating means the world to us, and we're grateful for your continued trust through all three phases of your project. Thank you for recommending us and for being a valued customer. We look forward to serving you again in the future!

Briana P.

Verified · Maple Heights, OH · Mar 31 2025

Response

Window World of Cleveland Thank you for taking the time to provide feedback on your recent experience with us. I’m glad to hear that overall, the installation went smoothly, and that our team provided good communication and professionalism throughout the process. I do see that there were a few areas where we could have done better, and I truly appreciate your honest input. We are always looking to improve, so I’ll be sure to share your feedback with the team. If there’s anything specific that you feel could have been handled differently, please don’t hesitate to let us know—we want to ensure you're completely satisfied with your windows and the overall service.

Corinne W.

Verified · Olmsted Falls, OH · Mar 27 2025

Response

Window World of Cleveland Thank you so much for taking the time to share your feedback with us! We are thrilled to hear that you had such a positive experience with Window World and that we were able to meet your expectations in professionalism, quality, and service. We are especially pleased that our straightforward pricing and lack of high-pressure tactics stood out to you, as we always strive to make the decision-making process as easy and stress-free as possible for our customers. It's also wonderful to hear that the installation crew was able to work efficiently in cold weather, maintaining a comfortable temperature in your home. We truly appreciate your business and hope to have the opportunity to serve you again in the future when you’re ready for any additional projects. Please don’t hesitate to reach out if you have any questions or need assistance in the meantime.

Betty R.

Verified · New London, OH · Mar 27 2025

Anita R.

Verified · Brooklyn, OH · Mar 24 2025

Response

Window World of Cleveland Thank you so much for taking the time to provide such positive feedback! We're thrilled to hear that you had a smooth experience with us from start to finish, and that Lucille was able to answer all of your questions while being courteous and available throughout the process. Your recommendation of Window World of Cleveland means the world to us! We're glad to know that you're happy with our team’s professionalism, quality of work, and communication. We will be sure to pass along your kind words to Lucille and the installation crew.

Tyrone B.

Verified · Cleveland, OH · Mar 17 2025

Response

Window World of Cleveland Thank you so much for sharing your wonderful feedback! We are truly glad to hear that we could assist you during a difficult time, and we're honored that you chose Window World to help replace your window after the break-in. We understand how important it is to have prompt and reliable service, and we’re happy we could meet your needs where other companies couldn’t. It’s also great to hear that Derek provided excellent service, and we’ll be sure to pass along your praise to him. We take pride in having a team that delivers not only quality work but also a positive customer experience.

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