About this company
Window World of Cleveland
Window World, Inc. employs and trains professional installers who adhere to the strictest standards in the industry. Our success is founded on our professional installation and customer service excellence. From start to finish we perform each job with care, patience, and expertise. You can rest assured that your vinyl replacement windows will be properly installed and keep your home looking beautiful for years to come.
Types of work
Windows 626
GuildQuality surveys
Badges
Guildmaster Award Winner
10 Consecutive Great Reviews
Actively Surveying
20 Consecutive Great Reviews
10 Consecutive Great Reviews
20 Consecutive Great Reviews
10 Consecutive Great Reviews
10 Consecutive Great Reviews
20 Consecutive Great Reviews
Satisfaction
Of 1977 surveys sent, 910 were responded to
Salesperson Professionalism
[SALESPERSON] was on time and professional.
97%
Sales Knowledge
The Window World of Cleveland salesperson was knowledgeable and helpful regarding my project.
96%
Clean & Safe
The job site is kept clean and safe.
95%
Installation Crew
The Window World of Cleveland installation crew was organized and professional.
94%
Communication: Install Crew
The installation crew communicated with me effectively if I had any questions or concerns.
94%
Recommend Salesperson
I would recommend [SALESPERSON] to a friend.
93%
Quality Of Workmanship
I am satisfied with the quality of the workmanship.
92%
Likely To Recommend
I am likely to recommend Window World of Cleveland to a friend.
89%
Reviews 843
Of 910 respondents, 843 left a review
No rating
Recent reviews
Cindy C.
Barb E.
Deb W.
John B.
Melanie T.
Response
Window World of Cleveland Melanie T., thank you for your feedback on your experience with Window World of PennOhio and Window World of Cleveland. We're thrilled that Kristi O'Rourke and our installation crew impressed you with their professionalism and knowledge. We're glad the quality of your new windows exceeded expectations. However, we apologize for the scheduling issues and the automated text system hiccups. We're committed to improving our communication processes. We appreciate your willingness to recommend us and look forward to assisting you with your gutter project. Your input helps us enhance our service. Thank you for choosing Window World for your home improvement needs.
Sarah P.
Response
Window World of Cleveland Sarah P., thank you for your detailed feedback on your experience with Window World of PennOhio and Window World of Cleveland. We're thrilled to hear about the positive aspects of your interaction, particularly regarding our salesperson's professionalism and knowledge, as well as the excellent work of our installation crew. However, we're concerned about your overall satisfaction and likelihood to recommend us. We'd love to understand more about what we could have done better, especially in our appointment setting process. Your input is invaluable in helping us improve. Despite the mixed experience, we appreciate that you're willing to refer us and hope we can exceed your expectations in the future.
Connie T.
Sandra L.
Karen R.
Emily S.
Ann Z.
Duane W.
Guy B.
Response
Window World of Cleveland Guy B., thank you for your feedback on Window World of PennOhio and Window World of Cleveland. We're pleased you found our crew professional and our pricing competitive. However, we sincerely apologize for the lengthy three-month wait between ordering and installation. This is not our standard, and we're committed to improving our scheduling process. We appreciate your patience and the opportunity to serve you. While we're glad you enjoyed the product appearance and price, we understand your concerns about the wait time. We're continuously working to enhance our service and reduce wait times. Your input is invaluable in helping us improve. Thank you for choosing Window World.
Elizabeth M.
Steven F.
Catherine A.
Carol I.
Response
Window World of Cleveland Carol I., thank you for your glowing review of Window World of PennOhio and Window World of Cleveland! We're thrilled to hear that you found our process easy and appreciated our straightforward pricing. It's wonderful to know that our installers exceeded your expectations with their professionalism, quality workmanship, and thorough clean-up. We take pride in providing a seamless experience from appointment setting to the final walk-through. Your positive feedback on every aspect of our service, from sales to installation, is truly gratifying. We're honored to have earned your trust and recommendation. Thank you for choosing us for your window needs!
Andrew P.
Review in Lyndhurst, OH
On Nov 27, 2024, I ordered new "Seamless Gutters and Gutter Protection System" from Window World of Cleveland. The expected delivery time stated on the contract is 6-8 weeks. As of today, May 16, 2025, I still don't have the new gutters. During the past 7 months, no one from Window World has bothered to contact me with an update on the status of my order. When I called them in March 2025 to inquire, I was told they were backlogged with deliveries due to the winter weather, and they were not able to give me an approximate date or even a timeframe for when I could expect the delivery. I don't have the words to fully describe my frustration and disappointment with Window World of Cleveland, and I deeply regret having put my trust in them.
Elizabeth F.
Dawn F.
Sheila M.
Window World of Cleveland was punctual, efficient, and they took care of business.
Response
Window World of Cleveland Sheila M., thank you for your glowing review of Window World of Cleveland! We're thrilled that our team met all your expectations, demonstrating punctuality, efficiency, and professionalism throughout your experience. It's wonderful to hear that you were particularly impressed with our installation crew's swift and excellent work. At Window World of PennOhio, we take pride in our team's expertise and commitment to quality. Your willingness to serve as a reference is greatly appreciated. We're grateful for your business and look forward to serving you again in the future.
Stephen N.
Response
Window World of Cleveland Stephen N., thank you for your detailed feedback on your experience with Window World of PennOhio. We're thrilled that you found our installation crew excellent and appreciated their professionalism. We apologize for the miscommunication regarding the yard sign and the missed final walk-through. We'll address these issues to improve our service. We're also looking into the referral situation with your friend Pam to ensure you receive proper credit. At Window World of Cleveland, we value your input and will use it to enhance our processes. We're glad you're happy overall and hope to have the opportunity to serve you again in the future.
Alex
Sheryl T.
Response
Window World of Cleveland Sheryl T., thank you for your glowing review of Window World of PennOhio and Window World of Cleveland! We're thrilled that our team, especially Mike, exceeded your expectations. Your praise for our in-home consultation, sales process, and installation is truly appreciated. We're delighted that you found our team knowledgeable, respectful, and professional throughout your experience. Your recommendation means the world to us, and we're looking forward to serving you again in about two years for more windows. Thank you for choosing us and for your willingness to be a reference. We're honored to have earned your trust and loyalty.
GuildQuality
Feedback report
