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GuildQuality surveys
Satisfaction
Of 2065 surveys sent, 936 were responded to
Salesperson Professionalism
[SALESPERSON] was on time and professional.
97%
Sales Knowledge
The Window World of Cleveland salesperson was knowledgeable and helpful regarding my project.
95%
Clean & Safe
The job site is kept clean and safe.
95%
Installation Crew
The Window World of Cleveland installation crew was organized and professional.
94%
Communication: Install Crew
The installation crew communicated with me effectively if I had any questions or concerns.
94%
Recommend Salesperson
I would recommend [SALESPERSON] to a friend.
93%
Quality Of Workmanship
I am satisfied with the quality of the workmanship.
92%
Likely To Recommend
I am likely to recommend Window World of Cleveland to a friend.
89%
Reviews 869
Filter Reviews
Of 936 respondents, 869 left a review.
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Recent reviews
Robert H.
Response
Window World of Cleveland Robert H., thank you for your glowing review of Window World of Cleveland! We're thrilled that our team, including Derek Bekeny and our installation crew, provided such exceptional service. Your praise for their efficiency, professionalism, and knowledge is greatly appreciated. We're sorry about the minor drywall crack and commend our crew for their outstanding work in challenging weather conditions. Your satisfaction with the overall quality and cleanliness of the job is wonderful to hear. We're honored by your willingness to recommend us and hope you'll consider Window World of PennOhio for any future home improvement needs. Thank you for choosing us!
Todd W.
Response
Window World of Cleveland Todd W., thank you for your glowing review of Window World of PennOhio and Window World of Cleveland! We're thrilled that our competitive pricing, customization options, and professional service exceeded your expectations. It's wonderful to hear that Brandon Smith and our installation team provided excellent service throughout your project. We appreciate your feedback about shoe removal during installation and will address this with our team to ensure even better service in the future. Your satisfaction is our priority, and we're grateful for your willingness to recommend us and serve as a reference. Thank you for choosing Window World for your home improvement needs!
Rebecca M.
Dexter F.
Joan P.
Brien D.
Nicolina B.
Laurie S.
Response
Window World of Cleveland Laurie S., thank you for your glowing review of Window World of Cleveland! We're thrilled that you had such a positive experience, from the competitive pricing of our triple pane windows to the exceptional service provided by Brandon and our installation crew. It's wonderful to hear that you felt comfortable and informed throughout the entire process. We're especially pleased that our team kept the work area clean and delivered beautiful results. Your recommendation means the world to us, and we look forward to assisting you with future home improvement projects. We appreciate your willingness to serve as a reference for potential customers. Thank you for choosing Window World of PennOhio for your window needs!
Tiffany G.
Jeff C.
Response
Window World of Cleveland Jeff C., thank you for your glowing review of Window World of Cleveland! We're thrilled to hear that our service exceeded your expectations and everything was on time. It's wonderful to know that Michael Bekeny and our installation crew provided such a professional and satisfactory experience. We're particularly pleased that you found the job site clean and safe, and that our team effectively communicated throughout the process. Your recommendation means the world to us. Remember, our Referral Program offers great benefits for sharing your positive experience with friends and family. We look forward to serving you again in the future!
Steve G.
Review in Cleveland, OH
We talked to salespeople from three other companies, and we thought that Window World had the best product without being overly expensive. We also thought that the Window World sales process had integrity. We appreciated that the sales process wasn't pushy or gimmicky.
Response
Window World of Cleveland Thank you for choosing Window World of Cleveland and for your detailed feedback! We're thrilled that you found our product and sales process to be the best among competitors. We appreciate your kind words about Eric's professionalism and our installation crew's quality work. We sincerely apologize for the scheduling confusion on installation day. We understand the importance of timely communication and will use your feedback to improve our processes. We're delighted that the windows complement your home beautifully. Your satisfaction is our priority, and we're grateful for your willingness to serve as a reference. Thank you for your business and for recommending Window World of PennOhio!
Yukwan L.
Sandy S.
Tom P.
Arthur H.
Response
Window World of Cleveland Arthur H., thank you for your glowing review of Window World of Cleveland! We're thrilled that you're satisfied with your new security door. While we apologize for any wait time, we're delighted that the end result was worth it. It's wonderful to hear that Michael Bekeny and our installation crew provided excellent service. We're particularly pleased that the door fits 'like a glove' and that you found the completed job excellent. Your recommendation means a lot to us at Window World of PennOhio. We appreciate your business and hope you'll consider us for any future home improvement needs!
Review in Parma Heights, OH
The installers were real good. Andrew and his crew came out and did a real good job on the windows.
Response
Window World of Cleveland Thank you for your positive feedback about Window World of Cleveland! We're thrilled that Andrew and his crew did an excellent job on your windows. We appreciate your detailed comments about Eric Diaz and the installation process. We're sorry for the miscommunication regarding the trim and the receipt delivery. We'll address these issues to improve our service. It's great to hear that our installation team met your expectations in the family room. We're glad our phone staff was courteous, and we'll pass along your compliments. Thank you for considering Window World of PennOhio for your future window projects. We value your business and look forward to serving you again.
Mary F.
Review in Cleveland, OH
The overall experience was excellent. From the initial contact conversation to setup an appt, I felt like I was in good hands. After the presentation, I knew that we would go with Window World. The price was reasonable and the turnaround time for the windows was faster than expected. The installation crew arrived on time and did a wonderful job.
Response
Window World of Cleveland Thank you for your glowing review of Window World of Cleveland! We're thrilled that your experience was excellent from start to finish. It's wonderful to hear that Eric's presentation was clear and helpful, and that our installation crew exceeded your expectations with their efficiency and cleanliness. We take pride in providing quality products, reasonable prices, and professional service. Your recommendation means a lot to us, and we're grateful for your business. While we respect your decision not to serve as a reference, please remember our referral program if you know anyone who might benefit from our services. Thank you for choosing Window World of PennOhio!
Kim D.
Response
Window World of Cleveland Kim D., thank you for your glowing review of Window World of PennOhio and Window World of Cleveland! We're thrilled that Eric Diaz provided such outstanding service, setting the tone for your entire experience. It's wonderful to hear that our installation team met your high expectations, working efficiently and respectfully. We appreciate your kind words about Bill, Tiffany, and our post-installation support. Your satisfaction with every aspect of our service, from sales to installation, means the world to us. We're honored by your willingness to recommend us and serve as a reference. Thank you for choosing Window World for your home improvement needs!
Cindy C.
Barb E.
Deb W.
John B.
Melanie T.
Response
Window World of Cleveland Melanie T., thank you for your feedback on your experience with Window World of PennOhio and Window World of Cleveland. We're thrilled that Kristi O'Rourke and our installation crew impressed you with their professionalism and knowledge. We're glad the quality of your new windows exceeded expectations. However, we apologize for the scheduling issues and the automated text system hiccups. We're committed to improving our communication processes. We appreciate your willingness to recommend us and look forward to assisting you with your gutter project. Your input helps us enhance our service. Thank you for choosing Window World for your home improvement needs.
Sarah P.
Response
Window World of Cleveland Sarah P., thank you for your detailed feedback on your experience with Window World of PennOhio and Window World of Cleveland. We're thrilled to hear about the positive aspects of your interaction, particularly regarding our salesperson's professionalism and knowledge, as well as the excellent work of our installation crew. However, we're concerned about your overall satisfaction and likelihood to recommend us. We'd love to understand more about what we could have done better, especially in our appointment setting process. Your input is invaluable in helping us improve. Despite the mixed experience, we appreciate that you're willing to refer us and hope we can exceed your expectations in the future.
Connie T.
Sandra L.
Karen R.
Emily S.
Ann Z.
Duane W.
Guy B.
Response
Window World of Cleveland Guy B., thank you for your feedback on Window World of PennOhio and Window World of Cleveland. We're pleased you found our crew professional and our pricing competitive. However, we sincerely apologize for the lengthy three-month wait between ordering and installation. This is not our standard, and we're committed to improving our scheduling process. We appreciate your patience and the opportunity to serve you. While we're glad you enjoyed the product appearance and price, we understand your concerns about the wait time. We're continuously working to enhance our service and reduce wait times. Your input is invaluable in helping us improve. Thank you for choosing Window World.
Elizabeth M.
Steven F.
Catherine A.
Carol I.
Response
Window World of Cleveland Carol I., thank you for your glowing review of Window World of PennOhio and Window World of Cleveland! We're thrilled to hear that you found our process easy and appreciated our straightforward pricing. It's wonderful to know that our installers exceeded your expectations with their professionalism, quality workmanship, and thorough clean-up. We take pride in providing a seamless experience from appointment setting to the final walk-through. Your positive feedback on every aspect of our service, from sales to installation, is truly gratifying. We're honored to have earned your trust and recommendation. Thank you for choosing us for your window needs!
Andrew P.
Review in Lyndhurst, OH
On Nov 27, 2024, I ordered new "Seamless Gutters and Gutter Protection System" from Window World of Cleveland. The expected delivery time stated on the contract is 6-8 weeks. As of today, May 16, 2025, I still don't have the new gutters. During the past 7 months, no one from Window World has bothered to contact me with an update on the status of my order. When I called them in March 2025 to inquire, I was told they were backlogged with deliveries due to the winter weather, and they were not able to give me an approximate date or even a timeframe for when I could expect the delivery. I don't have the words to fully describe my frustration and disappointment with Window World of Cleveland, and I deeply regret having put my trust in them.
Elizabeth F.
Dawn F.
Sheila M.
Window World of Cleveland was punctual, efficient, and they took care of business.
Response
Window World of Cleveland Sheila M., thank you for your glowing review of Window World of Cleveland! We're thrilled that our team met all your expectations, demonstrating punctuality, efficiency, and professionalism throughout your experience. It's wonderful to hear that you were particularly impressed with our installation crew's swift and excellent work. At Window World of PennOhio, we take pride in our team's expertise and commitment to quality. Your willingness to serve as a reference is greatly appreciated. We're grateful for your business and look forward to serving you again in the future.
Stephen N.
Response
Window World of Cleveland Stephen N., thank you for your detailed feedback on your experience with Window World of PennOhio. We're thrilled that you found our installation crew excellent and appreciated their professionalism. We apologize for the miscommunication regarding the yard sign and the missed final walk-through. We'll address these issues to improve our service. We're also looking into the referral situation with your friend Pam to ensure you receive proper credit. At Window World of Cleveland, we value your input and will use it to enhance our processes. We're glad you're happy overall and hope to have the opportunity to serve you again in the future.
Alex
Sheryl T.
Response
Window World of Cleveland Sheryl T., thank you for your glowing review of Window World of PennOhio and Window World of Cleveland! We're thrilled that our team, especially Mike, exceeded your expectations. Your praise for our in-home consultation, sales process, and installation is truly appreciated. We're delighted that you found our team knowledgeable, respectful, and professional throughout your experience. Your recommendation means the world to us, and we're looking forward to serving you again in about two years for more windows. Thank you for choosing us and for your willingness to be a reference. We're honored to have earned your trust and loyalty.
Mya K.
Jack F.
Response
Window World of Cleveland Thank you! We're so glad to hear you're happy with the quality of both the product and the installation
Marion K.
William K.
Response
Window World of Cleveland William K., thank you for your glowing review of Window World of PennOhio and Window World of Cleveland! We're thrilled that every aspect of your experience exceeded expectations. It's wonderful to hear how Dominic's expertise and accessibility made you feel informed and valued throughout the process. We're equally pleased that our installation crew demonstrated professionalism and respect for your home. Your satisfaction with the windows' quality and functionality is our ultimate goal. We appreciate your willingness to recommend us and serve as a reference. Regarding the smudges, we'll ensure this is addressed in future installations. Thank you for choosing us for your window needs!
Elizabeth K.
The quality of the windows is excellent. The installers were very courteous and did an excellent job installing the windows.
Response
Window World of Cleveland Elizabeth K., thank you for your glowing review of Window World of PennOhio and Window World of Cleveland! We're thrilled to hear about your excellent experience with our windows and installation team. It's wonderful that our installers went above and beyond, demonstrating exceptional courtesy and skill. We appreciate your willingness to recommend us and consider us for future projects like siding. Your satisfaction across all aspects of our service, from sales to installation, means the world to us. We hope you're enjoying your new windows and look forward to serving you again soon!
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