About this company
Window World of Cleveland
Window World, Inc. employs and trains professional installers who adhere to the strictest standards in the industry. Our success is founded on our professional installation and customer service excellence. From start to finish we perform each job with care, patience, and expertise. You can rest assured that your vinyl replacement windows will be properly installed and keep your home looking beautiful for years to come.
Types of work
Windows 628
GuildQuality surveys
Badges
Guildmaster Award Winner
10 Consecutive Great Reviews
10 Consecutive Great Reviews
20 Consecutive Great Reviews
10 Consecutive Great Reviews
20 Consecutive Great Reviews
10 Consecutive Great Reviews
10 Consecutive Great Reviews
20 Consecutive Great Reviews
Satisfaction
Of 2131 surveys sent, 960 were responded to
Salesperson Professionalism
[SALESPERSON] was on time and professional.
97%
Sales Knowledge
The Window World of Cleveland salesperson was knowledgeable and helpful regarding my project.
95%
Clean & Safe
The job site is kept clean and safe.
95%
Installation Crew
The Window World of Cleveland installation crew was organized and professional.
94%
Communication: Install Crew
The installation crew communicated with me effectively if I had any questions or concerns.
94%
Recommend Salesperson
I would recommend [SALESPERSON] to a friend.
93%
Quality Of Workmanship
I am satisfied with the quality of the workmanship.
92%
Likely To Recommend
I am likely to recommend Window World of Cleveland to a friend.
89%
Reviews 893
Of 960 respondents, 893 left a review
No rating
Recent reviews
Linnea N.
Response
Window World of Cleveland Linnea, thank you so much for this wonderful feedback! We're absolutely thrilled that your special-ordered door turned out beautifully and that the installation exceeded your expectations in every area.
It's fantastic to hear that Michael Bekeny and our entire team at Window World of Cleveland provided you with such professional service from start to finish. We're so glad the installation crew kept everything clean, safe, and communicated effectively throughout the process.
We can't wait to work with you on your next project! When you're ready to discuss it, we'll be here to deliver the same exceptional experience. Thank you for choosing Window World of PennOhio!
Sheila F.
Judith K.
Linda L.
Response
Window World of Cleveland Linda, thank you so much for your wonderful feedback and for taking the time to share such detailed insights! We're thrilled that you experienced prompt, courteous, and efficient service throughout your entire journey with Window World of Cleveland and Window World of PennOhio. It's fantastic to hear that Eric Diaz provided exceptional sales service and that our installation crew met your expectations with their professionalism and quality workmanship.
We truly appreciate your feedback about weekend appointment availability. We understand the challenge of taking time off work, and we'll share your suggestion with our team as we continually look for ways to better serve our customers. We're delighted that our communication kept you well-informed throughout the process and that you're pleased with your new windows. Thank you for choosing us!
Laszlo V.
Lisa C.
Alicia M.
Response
Window World of Cleveland Alicia M., I sincerely apologize for the disappointing experience you've had with Window World of Cleveland. After 20 years of trust in us, you deserved so much better, especially regarding the payment arrangement discussed with Brandon Smith.
I'm deeply sorry that the payment amount was higher than expected and that your calls haven't been returned. This falls far short of the service standards Window World of PennOhio is committed to. Your concerns about the billing, workmanship quality, and final walkthrough are being taken seriously.
Please know that I'm personally looking into this matter to find an appropriate resolution. Someone from our team will contact you promptly to address these issues and make this right. Thank you for your patience and for giving us the opportunity to regain your trust.
Ken A.
Response
Window World of Cleveland Ken, thank you so much for your outstanding feedback and for taking the time to share such detailed insights about your experience with Window World of Cleveland and Window World of PennOhio! We're thrilled that Brandon Smith and our installation crews exceeded your expectations with their professionalism and expertise.
We sincerely apologize that our door installer wasn't fully informed about what was shared with the inspector beforehand. This communication gap should not have happened, and we appreciate you bringing it to our attention so we can improve our internal coordination.
Your willingness to recommend us and serve as a reference means the world to us. We're grateful for your trust and look forward to serving you again in the future!
William T.
Response
Window World of Cleveland William, thank you so much for your outstanding feedback! We're thrilled that you had such a positive experience with Window World of Cleveland from start to finish. It's wonderful to hear that Eric Diaz provided knowledgeable and professional service, and that our installation crew exceeded your expectations with their organization, communication, and quality workmanship. We truly appreciate you rating us as a promoter in every category and noting that our team kept the job site clean and safe throughout the project. Your satisfaction means everything to us at Window World of PennOhio. Thank you for being part of our referral program, and we look forward to serving you again in the future!
Ed M.
Review in Broadview Heights, OH
The whole project went smoothly
Response
Window World of Cleveland Thank you for your glowing review of Window World of Cleveland! We're thrilled that your project went smoothly from start to finish. It's wonderful to hear that both Michael in sales and Mike from the installation team provided exceptional, professional service. We're particularly pleased that you were very satisfied with the door installation and found everyone at Window World to be excellent. Your feedback about our courteous staff, knowledgeable salespeople, and organized installation crew is greatly appreciated. We're committed to maintaining this high standard of service for all our customers. Thank you for choosing Window World of PennOhio, and we hope you'll consider us for any future home improvement needs!
Nancy R.
Response
Window World of Cleveland Nancy R., thank you for your glowing review of Window World of PennOhio and Window World of Cleveland! We're thrilled that you had such a positive experience with our products and team. It's wonderful to hear that Michael and our installation crew were professional, knowledgeable, and communicative throughout your project. We appreciate your feedback about the color options and final walk-through, as it helps us improve. While we respect your decision not to be a reference, we hope you'll consider us for any future home improvement needs. Your satisfaction is our priority, and we're grateful for your business and trust in Window World.
Mark L.
Vincent L.
Response
Window World of Cleveland Vincent L., thank you for your glowing review of Window World of Cleveland! We're thrilled that you had such a positive experience with us, from the initial appointment to the final installation. It's wonderful to hear that Michael Bekeny provided knowledgeable, pressure-free service, and that our installation crew met your expectations at every step. We appreciate your willingness to recommend us and serve as a reference. As you consider your next home remodeling project next year, please remember that Window World of PennOhio offers a range of services beyond windows. We look forward to continuing to exceed your expectations in the future!
Review in Elyria, OH
Still waiting for a call back from window world about the shoddy manufacturing and installation job on our 2 doors and a window. My husband has called several times but no response. No positive review until this is taken care of. In my book service is the name of the game.
April N.
Robert H.
Response
Window World of Cleveland Robert H., thank you for your glowing review of Window World of Cleveland! We're thrilled that our team, including Derek Bekeny and our installation crew, provided such exceptional service. Your praise for their efficiency, professionalism, and knowledge is greatly appreciated. We're sorry about the minor drywall crack and commend our crew for their outstanding work in challenging weather conditions. Your satisfaction with the overall quality and cleanliness of the job is wonderful to hear. We're honored by your willingness to recommend us and hope you'll consider Window World of PennOhio for any future home improvement needs. Thank you for choosing us!
Todd W.
Response
Window World of Cleveland Todd W., thank you for your glowing review of Window World of PennOhio and Window World of Cleveland! We're thrilled that our competitive pricing, customization options, and professional service exceeded your expectations. It's wonderful to hear that Brandon Smith and our installation team provided excellent service throughout your project. We appreciate your feedback about shoe removal during installation and will address this with our team to ensure even better service in the future. Your satisfaction is our priority, and we're grateful for your willingness to recommend us and serve as a reference. Thank you for choosing Window World for your home improvement needs!
Rebecca M.
Dexter F.
Joan P.
Brien D.
Nicolina B.
Laurie S.
Response
Window World of Cleveland Laurie S., thank you for your glowing review of Window World of Cleveland! We're thrilled that you had such a positive experience, from the competitive pricing of our triple pane windows to the exceptional service provided by Brandon and our installation crew. It's wonderful to hear that you felt comfortable and informed throughout the entire process. We're especially pleased that our team kept the work area clean and delivered beautiful results. Your recommendation means the world to us, and we look forward to assisting you with future home improvement projects. We appreciate your willingness to serve as a reference for potential customers. Thank you for choosing Window World of PennOhio for your window needs!
Tiffany G.
GuildQuality
Feedback report
