They damaged a window frame when installing a window in my bathroom and when I called the manager over it, they never called me back.
The work that they did impressed me. I'm very impressed.
I have already recommended Window World of Baton Rouge to a friend!
Window World does really great work and they have very good service!
They did not explain the product thoroughly. They did not deliver when they were supposed to. They did things that I felt were unprofessional and difficult.
I love my windows. They had great costumer service and craftsmanship.
The service was awful. It took over a week to get the windows installed. It took all day of my time. The people who did the work were unbelievable. The supervisor was shocked at how poor the workmanship was.
Working with WW was a professional experience from start to finish. I wish every business followed their business/customer model.
They have a high-quality product. My experience in past was good, however, my most recent experience was disappointing.
Everything came out perfect. It was pretty quick, nice, and easy. It was done in one day.
We are very happy with everything from the install to the ordering process. They made it super easy and kept everything clean.
Th people were nice but the fact that this one window was missing had me backed up on the new construction work. They didn't work with me.
Had a hard time communicating with the installers, the window and the door installers talked a different language and just a little English. Both group of installers gave me an impression of being in a hurry, not taking pride in their work, not cleaning as they unwrapped the windows and doors and not talking to us to check their work when they were finished the installation. There was one cracked window at installation and 4 screens that needed repairs after we had a chance to inspect them. The doors were installed without the keyed alike locks that we ordered, the nails in the trim on the doors were not sunk in and sealed. An installer came back to installed the keyed alike locks but again the locks were not keyed alike, but he did fix the nails on the door trims and repaired the screens. Still waiting on Window World to send a tech with the keyed alike locks to install in the doors.
We're very satisfied. We've used Window World 5 times and have been very satisfied.
my door came in great was a great door
The windows came out fantastic.
Customer service and Billy Howes had exceptional service and kept us in the loop. The installation crew was very professional and everything was left how it was originally or in better shape.
I have had multiple issues with my doors - and the field manager has not been responsive to them. It has been three weeks since install, and he has promised me a resolution "tomorrow" three times.
This is the fourth time they did work for us and they do great work! We have used them in our house, game room, my fathers home and our camp.
Informative, value-oriented presentation. Impressive quality and meaningful features in the windows. Thoughtful, careful, professional installation.
It was great.
I was not satisfied at all with my installation procedures. I have already had a broken window and it took eight weeks to get them to come to fix it. I had forty-year-old windows that operated appropriately, my new ones lasted about three weeks before the mechanism broke on the inside. Then they wouldn't come to fix it.
See comments below.
We love our windows.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Window World of Baton Rouge as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys