Personal service, hardworking meticulous installers!
Pricing and product were great. The installation crew was absolutely excellent, A+. It wasn’t an easy job, it was a bunch (15) of large floor to ceiling picture windows in my living room. They were extremely clean and courteous, and took pride in their work. Sales guy Louis Farmer was very knowledgeable and helpful for anything I needed throughout the process.
From start to finish very satisfied
Window World of Baton Rouge was efficient and quick.
they do the work at a great price
I was impressed with the demonstration of the heat source and the window pane. I knew I wanted it after the demonstrations.
Quality workmanship
Everything went smoothly from the time the window guy arrived until he left.
Mr. Rick did an excellent job on the installation. Our salesman was also very knowledgeable and helpful.
I am highly satisfied with the representation of the company, the salespeople, and the installers.
The length of time for the windows to come in was long. The crew was good.
Love the beautiful window.
My windows are gorgeous!
bring back crew that did my first job.
They were extremely efficient and were concerned about cleanliness
Great communication, excellent installation crew - fast but thorough - very friendly.
I am really pleased with the service and workmanship.
They were efficient and left no mess.
On installation day the installers checked all the window measurements and were all wrong. The salesman had measured incorrectly so they had to reorder all my windows. When they arrived they broke a window and had to reorder window and when it came in the service man was sent just to install window but the whole frame was still needed to be installed so we had to reschedule it for the 4th time.
INSTALLER HAD TO COME BACK TWICE, TO MY HOME TO RE-MEASURE AND OR RE INSTALL WINDOWS, WRONG WINDOWS WERE ORDERED.IT WASN'T GOOD LOOK.
Techs were incredible and the work was quality.
Suggestions for a better Customer Experience:
1. At initial meeting, customer should’ve been informed that Window World installers will not attend to the re-connecting of existing window alarm sensors.
2. At initial meeting, customer should be informed whether the installers will be independent contractors or Window World employees. And if independent contractors, then customer should be provided proof of contractor’s valid workers compensation insurance.
3. Installer should show up on the previously agreed upon day for installation instead of cancellation just a couple of hours before appointment, and that text message communication should be followed up by phone call.
4. Installer should complete better clean up after the job (too many sharp shards of plastic left in the carpeting). Also, when dirty wall smudges occur, they should be cleaned off.
Harold Lambert
This crew of three had the old windows out and the new windows installed with no issues at all . Clean up and trim is flawless. Great look. Thanks.
The guys that came out was professional and the was quick and quality work
The communication