About surveys
GuildQuality surveys
Satisfaction
Of 2801 surveys sent, 1276 were responded to
Communication: Appt Setting
The Window World of Akron staff was courteous and professional when setting my initial sales appointment.
98%
Salesperson Professionalism
[SALESPERSON] was on time and professional.
98%
Clean & Safe
The job site is kept clean and safe.
97%
Installation Crew
The Window World of Akron installation crew was organized and professional.
95%
Quality Of Workmanship
I am satisfied with the quality of the workmanship.
94%
Final Walk Through Satisfaction
The installation crew conducted a thorough final product walk through with me, when the project was completed, to ensure I was satisfied with every detail of the installation.
92%
Likely To Recommend
I am likely to recommend Window World of Akron to a friend.
91%
Reviews 1180
Filter Reviews
Of 1276 respondents, 1180 left a review.
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Recent reviews
Review in Cuyahoga Falls, OH
Everything worked out fine. The guys that were here were really nice.
Response
Window World of Akron Thank you for your wonderful feedback about Window World of PennOhio and Window World of Akron! We're thrilled to hear that everything worked out fine and that our installation crew was really nice. It's great to know that Rockford Estep and our entire team met or exceeded your expectations, demonstrating professionalism and courtesy throughout the process. We truly appreciate your recognition of everyone's exceptional service. Your satisfaction with the quality of workmanship and the cleanliness of the job site is important to us. While you don't have any projects scheduled right now, please remember that we're here for all your future home improvement needs. Thank you for choosing Window World!
Fred H.
Response
Window World of Akron Fred H., thank you for your glowing review of Window World of PennOhio and Window World of Akron! We're thrilled that every aspect of your experience met or exceeded your expectations. It's wonderful to hear that you were satisfied with the window quality, installation, and interactions with Rockford Estep. We're particularly pleased that our installation crew impressed you so much that you've requested them for your upcoming order. Your feedback on our professionalism, cleanliness, and effective communication is greatly appreciated. While we respect your decision not to serve as a reference, we hope you'll consider recommending us to friends and family. Thank you for choosing Window World!
Jim K.
Butch S.
Joe M.
Julie J.
Response
Window World of Akron Julie J., thank you for your positive feedback about Window World of PennOhio and Window World of Akron. We're pleased that Michael Hartley provided professional service and that you're satisfied with the installation and quality of workmanship. We appreciate your patience regarding the five-month wait for your windows, though we understand this was unexpected. We're constantly working to improve our timelines. We'd love the opportunity to tell you about our referral program and discuss the possibility of you serving as a reference for future customers. Your satisfaction is our priority, and we're grateful for your business.
Beth S.
Karen H.
Earl S.
Cheryl L.
Tim C.
Response
Window World of Akron Tim C., thank you for your glowing review of Window World of PennOhio and Window World of Akron! We're thrilled that Patrick Moran helped you decide between double hung and slider windows, and that you found our entire team professional and courteous. It's wonderful to hear that you're satisfied with the quality of workmanship and that our installation crew kept your site clean and safe. We appreciate your willingness to recommend us and serve as a reference. While it took a few months, we're glad the end result met your expectations. Thank you for choosing Window World for your home improvement needs!
John R.
William B.
Review in Massillon, OH
Pricing, service, quality install
Response
Window World of Akron Thank you for your outstanding review of Window World of PennOhio and Window World of Akron! We're thrilled that you're satisfied with our pricing, service, and installation quality. It's wonderful to hear that you've had positive experiences with us over the years. We appreciate your high marks for Ed's professionalism and knowledge, as well as the excellent workmanship of our installation crew. Your willingness to recommend us and Ed is truly valued. We're committed to maintaining this level of service and look forward to serving you again in the future. Thank you for your continued trust and loyalty!
Danny R.
Daniel S.
John T.
Response
Window World of Akron John T., thank you for your feedback on your experience with Window World of PennOhio and Window World of Akron. We're pleased that you're satisfied with the end product and many aspects of our service, including Rockford's professionalism and our installation crew's work. However, we sincerely apologize for the extended installation time of over 3 months. This is not our standard, and we understand your frustration. We're committed to improving our installation timelines and appreciate your suggestion for quicker installation. Your input is valuable in helping us enhance our services. Despite the delay, we're glad the final result met your expectations and hope to have the opportunity to serve you better in the future.
Jason M.
Phyllis C.
Robert R.
William G.
Response
Window World of Akron William G., thank you for your glowing review of Window World of PennOhio and Window World of Akron! We're thrilled that you're highly satisfied with the installation of your two garage windows and exterior trim. It's wonderful to hear that our team was punctual, friendly, and professional throughout the process. We take pride in our workmanship and customer service, so it's gratifying to know we met your expectations in all areas, from communication to installation. Your recommendation means a lot to us, and we're grateful for your trust in our services. Thank you for choosing Window World for your home improvement needs!
Mark D.
Alanna M.
John D.
Richard G.
Justin C.
Response
Window World of Akron Justin C., thank you for your outstanding review of Window World of PennOhio and Window World of Akron! We're thrilled that we met all your expectations and provided excellent work. It's wonderful to hear that you had a positive experience throughout the entire process, from appointment setting to the final walk-through. We're particularly pleased that our installation crew impressed you with their communication and professionalism. Your willingness to recommend and refer us is greatly appreciated. We're committed to maintaining this level of quality service for all our customers. Thank you for choosing Window World, and we look forward to serving you again in the future!
Fred K.
Response
Window World of Akron Fred K., thank you for your glowing review of Window World of PennOhio and Window World of Akron! We're thrilled to hear that you had a great experience from start to finish. It's wonderful that Mike, our salesman, and the installation crew impressed you with their professionalism and expertise. We take pride in our team's commitment to excellence, from appointment setting to the final walk-through. Your willingness to recommend us and serve as a reference is truly appreciated. We're grateful for customers like you who recognize our dedication to quality workmanship and outstanding service. Thank you for choosing Window World!
Vickie L.
Martin G.
Response
Window World of Akron Martin G., thank you for your glowing review of Window World of PennOhio and Window World of Akron! We're thrilled to hear about your excellent experience from sales to installation. It's wonderful that Lucille kept you well-informed throughout the process. We're glad our salesperson was helpful, informative, and responsive to your needs. Your positive feedback on our installation crew's professionalism, workmanship, and cleanliness is greatly appreciated. We're honored by your willingness to be a reference for us. Thank you for choosing Window World for your home improvement needs. We look forward to serving you again in the future!
Angel O.
Response
Window World of Akron Angel O., thank you for your excellent feedback about Window World of PennOhio and Window World of Akron! We're delighted that you had a positive experience with our service, from appointment setting to installation. It's wonderful to hear that our sales team was professional, knowledgeable, and accessible. We're equally pleased that our installation crew met your expectations in terms of workmanship, cleanliness, and communication. Your willingness to recommend us and consider future business is greatly appreciated. We're committed to maintaining this high standard of service and look forward to serving you again. Thank you for choosing Window World!
Cindy M.
Response
Window World of Akron Cindy M., thank you for your glowing review of Window World of PennOhio and Window World of Akron! We're thrilled to hear that our entire team exceeded your expectations, from the sales process to the installation. It's wonderful that you're enjoying your new windows and find them so satisfying. We appreciate your willingness to recommend us and serve as a reference. Your feedback about our referral program is noted, and we'll strive to communicate it more clearly in the future. Thank you for choosing Window World for your home improvement needs. We look forward to serving you again!
William B.
Review in Canton, OH
Efficient and professional.
Response
Window World of Akron Thank you for your glowing review of Window World of PennOhio and Window World of Akron! We're thrilled to hear that your experience with us was efficient and professional. It's wonderful to know that Ed continues to earn your trust and that you highly recommend him. We're also delighted that our installation crew was nice, thorough, and provided clear instructions on window operation. Your satisfaction with our workmanship, cleanliness, and overall experience means a lot to us. We appreciate your willingness to be a reference and look forward to potentially assisting you with a sunroom in the future. Thank you for choosing Window World!
Larry S.
Eric D.
Response
Window World of Akron Eric D., thank you for your glowing review of Window World of PennOhio and Window World of Akron! We're thrilled to hear that you consistently recommend us and Mike Hartley to others in need of windows. It's wonderful to know that Mike's professionalism and knowledge impressed you. We're equally pleased that our installation team met your expectations with their communication, workmanship, and cleanliness. Your satisfaction at every step of the process is our priority. While you may not need more windows now, we hope you'll keep us in mind for any future home improvement needs. Thank you for choosing Window World!
Kathleen E.
Response
Window World of Akron Kathleen E., thank you for your glowing review of Window World of PennOhio and Window World of Akron! We're thrilled that you had such a positive experience, from Ed's no-pressure sales approach to our installation crew's professionalism. It's wonderful to hear that this is your third time working with us and that you continue to recommend our services. Your satisfaction with every aspect of our work, from communication to cleanliness, means the world to us. We're honored by your willingness to be a reference and truly appreciate your kind words about our company. Thank you for your continued trust and for being a valued part of the Window World family!
Donna D.
Response
Window World of Akron Donna D., thank you for your glowing review of Window World of PennOhio and Window World of Akron! We're thrilled that we exceeded your expectations at every stage. It's wonderful to hear that you found the process smooth and pressure-free. We're especially grateful for your recognition of Ray and Jesse's exceptional installation work. Your willingness to recommend us and serve as a reference is truly appreciated. We strive to make every customer experience as positive as yours, and we're delighted that you found it so easy and satisfying. Thank you for choosing us for your window needs!
Michael G.
Courtney B.
Jeff G.
Janice M.
Jeanette S.
Leslie F.
Mary P.
Response
Window World of Akron Thank you so much for your kind words! We're thrilled to hear that you're loving your new windows and that the warranty gives you added peace of mind. Your recommendation truly means a lot to us — it’s the highest compliment we can receive. We're always here if you need anything in the future!
Kathy B.
John L.
Response
Window World of Akron John L., thank you for your glowing review of Window World of PennOhio and Window World of Akron! We're thrilled that you had such a positive experience, from the excellent sales presentation to the professional installation. It's wonderful to hear that our team provided quality workmanship, especially with the custom trim pieces. We appreciate your willingness to be a reference and look forward to assisting you with your future window replacement project in about 6 months. Your satisfaction is our top priority, and we're grateful for your business and trust in our services.
Kathy H.
Drema W.
Gail N.
Response
Window World of Akron Thank you so much for taking the time to complete our survey and for sharing such thoughtful feedback. We’re thrilled to hear that you’ve had a great experience with us over multiple projects—windows, gutters, and siding—and that you're considering us again for your doors in the near future. We truly value your loyalty and trust.
We're especially glad to hear that you were pleased with the professionalism of our sales and installation teams. It's wonderful to know Harrison, Travis, and the rest of the crew made a positive impact and helped ensure everything met your expectations. We'll be sure to pass along your kind words to them!
Janie F.
Response
Window World of Akron Thank you so much for taking the time to share your detailed feedback! We are thrilled to hear that you are 100% satisfied with our work and that our team could meet your needs, especially with your special request regarding the trim. It’s great to know that the installation crew made you feel comfortable, and we're pleased that the work was completed efficiently and to your liking.
We really appreciate your comments about our team’s professionalism and the care they took to ensure everything was done properly. It’s wonderful to hear that your house looks beautiful, and we’re glad that we could make a positive impact!
Your feedback about saving the windows and your satisfaction with the overall process is invaluable. We also appreciate you recognizing the group leader for their efforts in keeping everything on track — we will be sure to pass on your kind words.
GuildQuality
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