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GuildQuality surveys
Satisfaction
Of 2643 surveys sent, 1228 were responded to
Communication: Appt Setting
The Window World of Akron staff was courteous and professional when setting my initial sales appointment.
98%
Salesperson Professionalism
[SALESPERSON] was on time and professional.
98%
Clean & Safe
The job site is kept clean and safe.
97%
Installation Crew
The Window World of Akron installation crew was organized and professional.
95%
Quality Of Workmanship
I am satisfied with the quality of the workmanship.
94%
Final Walk Through Satisfaction
The installation crew conducted a thorough final product walk through with me, when the project was completed, to ensure I was satisfied with every detail of the installation.
91%
Likely To Recommend
I am likely to recommend Window World of Akron to a friend.
91%
Reviews 1132
Filter Reviews
Of 1228 respondents, 1132 left a review.
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Recent reviews
Donna D.
Response
Window World of Akron Donna D., thank you for your glowing review of Window World of PennOhio and Window World of Akron! We're thrilled that we exceeded your expectations at every stage. It's wonderful to hear that you found the process smooth and pressure-free. We're especially grateful for your recognition of Ray and Jesse's exceptional installation work. Your willingness to recommend us and serve as a reference is truly appreciated. We strive to make every customer experience as positive as yours, and we're delighted that you found it so easy and satisfying. Thank you for choosing us for your window needs!
Michael G.
Courtney B.
Jeff G.
Janice M.
Jeanette S.
Leslie F.
Mary P.
Response
Window World of Akron Thank you so much for your kind words! We're thrilled to hear that you're loving your new windows and that the warranty gives you added peace of mind. Your recommendation truly means a lot to us — it’s the highest compliment we can receive. We're always here if you need anything in the future!
Kathy B.
John L.
Response
Window World of Akron John L., thank you for your glowing review of Window World of PennOhio and Window World of Akron! We're thrilled that you had such a positive experience, from the excellent sales presentation to the professional installation. It's wonderful to hear that our team provided quality workmanship, especially with the custom trim pieces. We appreciate your willingness to be a reference and look forward to assisting you with your future window replacement project in about 6 months. Your satisfaction is our top priority, and we're grateful for your business and trust in our services.
Kathy H.
Drema W.
Gail N.
Response
Window World of Akron Thank you so much for taking the time to complete our survey and for sharing such thoughtful feedback. We’re thrilled to hear that you’ve had a great experience with us over multiple projects—windows, gutters, and siding—and that you're considering us again for your doors in the near future. We truly value your loyalty and trust.
We're especially glad to hear that you were pleased with the professionalism of our sales and installation teams. It's wonderful to know Harrison, Travis, and the rest of the crew made a positive impact and helped ensure everything met your expectations. We'll be sure to pass along your kind words to them!
Janie F.
Response
Window World of Akron Thank you so much for taking the time to share your detailed feedback! We are thrilled to hear that you are 100% satisfied with our work and that our team could meet your needs, especially with your special request regarding the trim. It’s great to know that the installation crew made you feel comfortable, and we're pleased that the work was completed efficiently and to your liking.
We really appreciate your comments about our team’s professionalism and the care they took to ensure everything was done properly. It’s wonderful to hear that your house looks beautiful, and we’re glad that we could make a positive impact!
Your feedback about saving the windows and your satisfaction with the overall process is invaluable. We also appreciate you recognizing the group leader for their efforts in keeping everything on track — we will be sure to pass on your kind words.
Nancy M.
Window World is a wonderful company.
Response
Window World of Akron Nancy M., thank you for your wonderful review of Window World of PennOhio and Window World of Akron! We're thrilled that our team met your expectations with the doors and windows. It's fantastic to hear that you had a positive experience throughout the entire process, from appointment setting to installation. We truly appreciate your recognition of everyone involved in your project. Your satisfaction with our workmanship, cleanliness, and professionalism means a lot to us. We're excited about the possibility of assisting you with your patio door in the future. Thank you for your willingness to refer us and for considering us for future business. We're grateful for customers like you!
T B.
Response
Window World of Akron Thank you so much for taking the time to share your thoughts with us. We are thrilled to hear that you are 100% satisfied with the final product and the quality of the installation! We take great pride in our work, and it’s wonderful to know that we exceeded your expectations. We also appreciate your kind words about Michael, our salesperson, and the installation crew. We'll be sure to pass along your compliments to them. We’re especially pleased that the installation was “phenomenal” and that you found our team to be accommodating and communicative throughout the process.
Karen C.
Response
Window World of Akron Thank you so much for your wonderful feedback! We’re thrilled to hear that you had a positive experience working with us and that you’re happy with your new windows. We pride ourselves on professionalism, and it’s great to know that our team was able to meet your expectations for promptness, courtesy, and quality.
We also appreciate your trust in us and your kind words about the installation crew. If any future projects come up, even if nothing is planned right now, please don’t hesitate to reach out. We’d be happy to assist you again!
Lesli B.
Response
Window World of Akron Thank you so much for your kind words and detailed feedback! We're thrilled to hear that you are 100% satisfied with your new picture window and the overall experience with our team. Your recognition of Evan's exceptional service means a lot to us, and we’ll be sure to pass on your praise to him.
We truly appreciate your trust in us and are excited to hear that you're considering future projects with us, such as your gutters and garage door. We look forward to working with you again when you're ready to move forward.
Paula B.
Tamira R.
Review in Hartville, OH
They were very professional, they do the job, and I'm very happy, I've had them do everything for me, and I'm happy with all of it.
Response
Window World of Akron Thank you, Judy! We truly appreciate your continued trust in us, from Florida to Ohio! It means a lot to hear that our team met and exceeded your expectations. We'll be sure to pass along your kind words to Rod for his exceptional work.
Alexander M.
Angie L.
Mary C.
Rocky D.
Review in Brunswick, OH
They are great. I have had them here for 4 or 5 different projects to install windows for my farm.
Response
Window World of Akron Thank you so much for your fantastic feedback! We are thrilled to hear that you’ve had such positive experiences with us across multiple projects. It’s especially great to know that you appreciate our family-owned business and the consistency of our service. We’re proud to be able to meet your expectations time and again, and we truly value your trust in us.
Gary H.
Review
They did a very good job and I liked how quickly they got it done. We really needed it done with the weather starting to get colder. I have had comments from people going by my house and I have always told them who did the windows because I admire them myself. I really appreciate the work that they did.
Response
Window World of Akron Thank you so much for your kind words and recommendation! We're thrilled to hear that you're happy with the quality and look of your new windows. Our team takes great pride in providing professional and efficient installation, and it’s wonderful to know you had a great experience. If you ever need anything in the future, don’t hesitate to reach out. We will pass along your kind words to Andrew and Rocky as well!
Bill R.
Julee L.
George T.
Steven B.
Response
Window World of Akron It looks like you're very pleased with the overall experience, particularly with the salesperson’s professionalism, accessibility, and communication. That’s great to hear!
Linda S.
Dick R.
Shirl B.
Barbara H.
David S.
Response
Window World of Akron Thank you so much for the fantastic feedback! We’re thrilled to hear that you had a great experience and appreciate your 5-star rating. Your support motivates us to keep improving and delivering the best service possible. If there's anything else we can do for you, please let us know!
Brian K.
Timothy G.
Sales, installation and communication was excellent! Rick Edney was a pleasure to work with.
Carl M.
Very professional service. Outstanding windows. The construction of the windows and the mobility of the windows, and everything from easy access to cleaning of the windows. I am thoroughly pleased with the performance of the windows
Marlene S.
They did a good job. I was very pleased with the windows.
Response
Window World of Akron Marlene S., thank you for your positive review of Window World of PennOhio and Window World of Akron. We're thrilled you're pleased with your new windows and our overall service. We appreciate your feedback about the cleanup, particularly around the side windows and garden area. This falls short of our standards, and we sincerely apologize for any inconvenience. We'll use your comments to improve our crew's attention to detail. We're glad you found our salesperson knowledgeable and our appointment setter helpful. Your recommendation means a lot to us. While we're happy you're satisfied with the installation, we aim for excellence in every aspect, including cleanliness. Thank you for choosing Window World, and we look forward to serving you again in the future.
Greg S.
Though most of my friends and family have installed newer windows within the last few years, if anyone asks I’d recommend window world.
Response
Window World of Akron Greg S., thank you for recommending Window World of PennOhio and Window World of Akron! We're thrilled to hear that your new windows have already improved your home's temperature control, just as Rocky explained. It's wonderful that Rocky's product knowledge and thorough explanations were helpful to you. We appreciate your feedback on all aspects of your experience, from sales to installation. Your future plans for a steel roof are exciting - we'd be honored to assist you with that project in the coming months. Thank you for choosing us and for your willingness to refer us to others. We look forward to serving you again soon!
Stacey R.
My house looks so drastically different. People are asking who did the work and I am telling them. It easy from beginning to end. The hardest part is the colors especially when there is not matching color.
Response
Window World of Akron Stacey R., thank you for your glowing review of Window World of PennOhio and Window World of Akron! We're thrilled to hear how drastically different your house looks and that you're proudly recommending us. It's wonderful that you found the process easy from start to finish. We appreciate your feedback on color matching and will use it to improve. Your kind words about our team, especially Evan, the installation crew, and others, are truly heartwarming. We're glad they met your expectations with their professionalism and attention to detail. Thank you for your business and referrals. We look forward to assisting you with any future projects, including that screen door when it fits your budget!
Tivoli S.
Good experience
Response
Window World of Akron Thank you for your feedback, Tivoli S. We're glad you had a good experience with Window World of PennOhio and Window World of Akron. We're particularly pleased that you were satisfied with our installation crew and their workmanship. However, we notice some areas where we fell short of excellence, especially in communication and sales. We take this seriously and will use your feedback to improve. We'd love the opportunity to exceed your expectations in the future. If you have any additional comments or concerns, please don't hesitate to reach out. Your satisfaction is our priority, and we appreciate your business.
Cierra G.
Professional and kind. The entire process was stress free and easy. Everything was explained and all of our questions were answered. They arrive on time and did the work with no issues. The cleanup was perfect as well. Thanks again.
Response
Window World of Akron Cierra G., thank you for your glowing review of Window World of PennOhio and Window World of Akron! We're thrilled that you found the entire process stress-free and easy. It's wonderful to hear that our team, especially Rockford Estep, went above and beyond in explaining everything and answering all your questions. We take pride in our punctuality, workmanship, and thorough cleanup. Your satisfaction in all areas means the world to us. We're grateful for your willingness to recommend us and look forward to assisting you with your future garage door needs. Thank you for choosing us and for your kind words about our team!
Review in North Canton, OH
I love the salesman that came out with Window World and they got the job done in record time.
Response
Window World of Akron Thank you for your glowing review of Window World of PennOhio and Window World of Akron! We're thrilled that you loved our salesman and the quick installation. We're especially pleased to hear that Rocky provided exceptional service. We sincerely apologize for the broken figurine incident and the lack of a proper final walk-through. These oversights don't reflect our usual standards, and we're grateful for the opportunity to make it right. We've noted your feedback to improve our installation process. It's wonderful to hear you're considering a bay window in the future. We look forward to serving you again and ensuring an even better experience next time.
Bob F.
The installers were extremely friendly and professional.
Betsy L.
They are great. They were timely, efficient, and their cost is decent and very reasonable.
Beverly S.
Thank you, Window World, for years of quality service on your product, and thank you for years of follow-up service. I recommend Window World, especially to seniors who need your service.
Giselle F.
The men were very professional, and the management was very responsive. My husband called or texted every other day, and whatever needed to be addressed, they were on top of it. They were very thorough working with the rotted fascia board, and they weren't going to put it on top of the rotted fascia board and have it fall off. There is nothing they could have done better, and it was one of the best services I have had. There are several other projects with other places and jobs that weren't as good, but not with this company.
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