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GuildQuality surveys
Satisfaction
Of 2842 surveys sent, 1298 were responded to
Communication: Appt Setting
The Window World of Akron staff was courteous and professional when setting my initial sales appointment.
98%
Salesperson Professionalism
[SALESPERSON] was on time and professional.
98%
Clean & Safe
The job site is kept clean and safe.
97%
Installation Crew
The Window World of Akron installation crew was organized and professional.
95%
Quality Of Workmanship
I am satisfied with the quality of the workmanship.
94%
Final Walk Through Satisfaction
The installation crew conducted a thorough final product walk through with me, when the project was completed, to ensure I was satisfied with every detail of the installation.
92%
Likely To Recommend
I am likely to recommend Window World of Akron to a friend.
91%
Reviews 1201
Filter Reviews
Of 1298 respondents, 1201 left a review.
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Recent reviews
Arthur C.
Jennifer M.
Response
Window World of Akron Jennifer M., thank you for your glowing review of Window World of PennOhio and Window World of Akron! We're thrilled that you had an excellent experience with your whole house window replacements. It's wonderful to hear that Rockford Estep and our installation crew provided top-notch service throughout the process. We truly appreciate your willingness to recommend us and serve as a reference for future customers. Your satisfaction with every aspect of our service, from the initial appointment to the final walk-through, means a lot to us. Thank you for choosing Window World for your home improvement needs!
Megan C.
Tracie W.
Response
Window World of Akron Tracie W., thank you for your glowing review of Window World of PennOhio and Window World of Akron! We're thrilled that you had such a positive experience from start to finish. It's wonderful to hear that Eric, our installation crew, and Lucille provided exceptional service. We're particularly pleased that you found Eric knowledgeable and enthusiastic, and that our installation team was professional and personable. Your satisfaction with our communication, workmanship, and cleanliness means a lot to us. We truly appreciate your willingness to recommend us and serve as a reference. Thank you for choosing Window World for your home improvement needs!
Rebecca F.
Response
Window World of Akron Rebecca F., thank you for your glowing review of Window World of PennOhio and Window World of Akron! We're thrilled that Ed Masko and our installation crew provided such excellent service. It's wonderful to hear that every aspect of your experience, from appointment setting to the final walk-through, exceeded your expectations. We appreciate your willingness to serve as a reference for future customers. Regarding your future window project, we'd be happy to assist when you're ready. Also, we'd like to inform you about our Referral Program, which offers discounts on additional purchases. Thank you for choosing Window World of PennOhio and Window World of Akron for your home improvement needs!
Willette R.
Response
Window World of Akron Willette R., thank you for your glowing review of Window World of PennOhio and Window World of Akron! We're thrilled that our team, especially Brandon and the installation crew, exceeded your expectations. Your praise for their attentiveness, professionalism, and thorough cleanup is greatly appreciated. We're glad you found the final walkthrough satisfactory and apologize for the oversight with your final payment copy. We've noted your interest in siding and will ensure you're informed about our referral program in the future. Your satisfaction is our priority, and we look forward to assisting you with your next home improvement project!
Jeffrey L.
Response
Window World of Akron Jeffrey L., thank you for your glowing review of Window World of PennOhio and Window World of Akron! We're thrilled that you had such a positive experience with our team, from Rockford's professionalism to our installers' exceptional work. Your feedback about our courteous staff, clean job site, and quality workmanship is greatly appreciated. We're especially pleased that you loved Rockford and found our entire team's work ethics very good. Your willingness to recommend us and serve as a reference speaks volumes. While you don't have any immediate projects, remember we're here for all your future home improvement needs. Thank you for choosing Window World!
Maryann Y.
Cindy C.
Response
Window World of Akron Cindy C., thank you for your glowing review of Window World of PennOhio and Window World of Akron! We're thrilled that our installation team exceeded your expectations, especially on such a cold day. Your satisfaction with Rockford's professionalism and knowledge is wonderful to hear. We're glad our team, from Samantha in the showroom to the installers, provided exceptional service throughout your project. Your willingness to recommend us and serve as a reference is truly appreciated. We look forward to assisting you with any future window, siding, or other home improvement needs. Thank you for choosing Window World!
Barb P.
Diane H.
Response
Window World of Akron Diane H., thank you for your glowing review of Window World of PennOhio and Window World of Akron! We're thrilled that we exceeded all your expectations, from Rockford's professionalism to our installation crew's efficiency. It's wonderful to hear you appreciated our thorough product demonstration and clean, organized work. We're honored by your willingness to recommend us and serve as a reference. As you consider more windows for your next project, remember our referral program. We look forward to continuing to serve you with the same level of excellence you've experienced. Thank you for choosing Window World!
Matt B.
Response
Window World of Akron Matt B., thank you for your detailed feedback about Window World of PennOhio and Window World of Akron. We're pleased that you had positive experiences with Rockford Estep and our installation crew. Your recognition of Rocky's outstanding service is appreciated. However, we're concerned about your dissatisfaction with our pricing and scheduling process. We strive to offer competitive rates while maintaining high-quality products and services. I'd like to discuss your pricing concerns further to ensure we're providing the best value possible. We're committed to improving our scheduling communication to better meet your expectations. Your input is invaluable in helping us enhance our overall customer experience.
Frank G.
Andy H.
Response
Window World of Akron Thank you for taking the time to share your experience with us. I completely understand your frustration with the length of time it took from order to installation, especially for a project involving four windows.
To clarify, all of our windows are custom-made specifically to fit each individual opening. Yes, Window World does manufacture our own windows, and because they are built to order rather than pulled from stock, production timelines can vary depending on manufacturing volume and supply factors. That said, I understand that the extended timeframe was longer than expected, and I apologize that clearer explanations were not provided along the way.
I do appreciate you noting that our customer service team kept you updated with status emails.
Thank you again for your honesty and for choosing Window World. We truly value your feedback and the opportunity to do better.
Kelly B.
Barbara R.
Response
Window World of Akron Barbara R., thank you for your glowing review of Window World of PennOhio and Window World of Akron! We're thrilled that you were totally satisfied from start to finish. It's wonderful to hear that Brandon Smith and our installation crew met your expectations with their professionalism and expertise. We're glad you found our team courteous and organized throughout the process. Your satisfaction with the workmanship quality and cleanliness of the job site is greatly appreciated. We're excited about the possibility of assisting you with more windows in the future. Thank you for considering being a reference for us. Your positive experience and willingness to recommend us mean the world to us!
Review in Cuyahoga Falls, OH
Everything worked out fine. The guys that were here were really nice.
Response
Window World of Akron Thank you for your wonderful feedback about Window World of PennOhio and Window World of Akron! We're thrilled to hear that everything worked out fine and that our installation crew was really nice. It's great to know that Rockford Estep and our entire team met or exceeded your expectations, demonstrating professionalism and courtesy throughout the process. We truly appreciate your recognition of everyone's exceptional service. Your satisfaction with the quality of workmanship and the cleanliness of the job site is important to us. While you don't have any projects scheduled right now, please remember that we're here for all your future home improvement needs. Thank you for choosing Window World!
Fred H.
Response
Window World of Akron Fred H., thank you for your glowing review of Window World of PennOhio and Window World of Akron! We're thrilled that every aspect of your experience met or exceeded your expectations. It's wonderful to hear that you were satisfied with the window quality, installation, and interactions with Rockford Estep. We're particularly pleased that our installation crew impressed you so much that you've requested them for your upcoming order. Your feedback on our professionalism, cleanliness, and effective communication is greatly appreciated. While we respect your decision not to serve as a reference, we hope you'll consider recommending us to friends and family. Thank you for choosing Window World!
Jim K.
Butch S.
Joe M.
Julie J.
Response
Window World of Akron Julie J., thank you for your positive feedback about Window World of PennOhio and Window World of Akron. We're pleased that Michael Hartley provided professional service and that you're satisfied with the installation and quality of workmanship. We appreciate your patience regarding the five-month wait for your windows, though we understand this was unexpected. We're constantly working to improve our timelines. We'd love the opportunity to tell you about our referral program and discuss the possibility of you serving as a reference for future customers. Your satisfaction is our priority, and we're grateful for your business.
Beth S.
Karen H.
Earl S.
Cheryl L.
Tim C.
Response
Window World of Akron Tim C., thank you for your glowing review of Window World of PennOhio and Window World of Akron! We're thrilled that Patrick Moran helped you decide between double hung and slider windows, and that you found our entire team professional and courteous. It's wonderful to hear that you're satisfied with the quality of workmanship and that our installation crew kept your site clean and safe. We appreciate your willingness to recommend us and serve as a reference. While it took a few months, we're glad the end result met your expectations. Thank you for choosing Window World for your home improvement needs!
John R.
William B.
Review in Massillon, OH
Pricing, service, quality install
Response
Window World of Akron Thank you for your outstanding review of Window World of PennOhio and Window World of Akron! We're thrilled that you're satisfied with our pricing, service, and installation quality. It's wonderful to hear that you've had positive experiences with us over the years. We appreciate your high marks for Ed's professionalism and knowledge, as well as the excellent workmanship of our installation crew. Your willingness to recommend us and Ed is truly valued. We're committed to maintaining this level of service and look forward to serving you again in the future. Thank you for your continued trust and loyalty!
Danny R.
Daniel S.
John T.
Response
Window World of Akron John T., thank you for your feedback on your experience with Window World of PennOhio and Window World of Akron. We're pleased that you're satisfied with the end product and many aspects of our service, including Rockford's professionalism and our installation crew's work. However, we sincerely apologize for the extended installation time of over 3 months. This is not our standard, and we understand your frustration. We're committed to improving our installation timelines and appreciate your suggestion for quicker installation. Your input is valuable in helping us enhance our services. Despite the delay, we're glad the final result met your expectations and hope to have the opportunity to serve you better in the future.
Jason M.
Phyllis C.
Robert R.
William G.
Response
Window World of Akron William G., thank you for your glowing review of Window World of PennOhio and Window World of Akron! We're thrilled that you're highly satisfied with the installation of your two garage windows and exterior trim. It's wonderful to hear that our team was punctual, friendly, and professional throughout the process. We take pride in our workmanship and customer service, so it's gratifying to know we met your expectations in all areas, from communication to installation. Your recommendation means a lot to us, and we're grateful for your trust in our services. Thank you for choosing Window World for your home improvement needs!
Mark D.
Alanna M.
John D.
Richard G.
Justin C.
Response
Window World of Akron Justin C., thank you for your outstanding review of Window World of PennOhio and Window World of Akron! We're thrilled that we met all your expectations and provided excellent work. It's wonderful to hear that you had a positive experience throughout the entire process, from appointment setting to the final walk-through. We're particularly pleased that our installation crew impressed you with their communication and professionalism. Your willingness to recommend and refer us is greatly appreciated. We're committed to maintaining this level of quality service for all our customers. Thank you for choosing Window World, and we look forward to serving you again in the future!
Fred K.
Response
Window World of Akron Fred K., thank you for your glowing review of Window World of PennOhio and Window World of Akron! We're thrilled to hear that you had a great experience from start to finish. It's wonderful that Mike, our salesman, and the installation crew impressed you with their professionalism and expertise. We take pride in our team's commitment to excellence, from appointment setting to the final walk-through. Your willingness to recommend us and serve as a reference is truly appreciated. We're grateful for customers like you who recognize our dedication to quality workmanship and outstanding service. Thank you for choosing Window World!
Vickie L.
Martin G.
Response
Window World of Akron Martin G., thank you for your glowing review of Window World of PennOhio and Window World of Akron! We're thrilled to hear about your excellent experience from sales to installation. It's wonderful that Lucille kept you well-informed throughout the process. We're glad our salesperson was helpful, informative, and responsive to your needs. Your positive feedback on our installation crew's professionalism, workmanship, and cleanliness is greatly appreciated. We're honored by your willingness to be a reference for us. Thank you for choosing Window World for your home improvement needs. We look forward to serving you again in the future!
Angel O.
Response
Window World of Akron Angel O., thank you for your excellent feedback about Window World of PennOhio and Window World of Akron! We're delighted that you had a positive experience with our service, from appointment setting to installation. It's wonderful to hear that our sales team was professional, knowledgeable, and accessible. We're equally pleased that our installation crew met your expectations in terms of workmanship, cleanliness, and communication. Your willingness to recommend us and consider future business is greatly appreciated. We're committed to maintaining this high standard of service and look forward to serving you again. Thank you for choosing Window World!
Cindy M.
Response
Window World of Akron Cindy M., thank you for your glowing review of Window World of PennOhio and Window World of Akron! We're thrilled to hear that our entire team exceeded your expectations, from the sales process to the installation. It's wonderful that you're enjoying your new windows and find them so satisfying. We appreciate your willingness to recommend us and serve as a reference. Your feedback about our referral program is noted, and we'll strive to communicate it more clearly in the future. Thank you for choosing Window World for your home improvement needs. We look forward to serving you again!
William B.
Review in Canton, OH
Efficient and professional.
Response
Window World of Akron Thank you for your glowing review of Window World of PennOhio and Window World of Akron! We're thrilled to hear that your experience with us was efficient and professional. It's wonderful to know that Ed continues to earn your trust and that you highly recommend him. We're also delighted that our installation crew was nice, thorough, and provided clear instructions on window operation. Your satisfaction with our workmanship, cleanliness, and overall experience means a lot to us. We appreciate your willingness to be a reference and look forward to potentially assisting you with a sunroom in the future. Thank you for choosing Window World!
Larry S.
GuildQuality
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