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GuildQuality surveys
Satisfaction
Of 2928 surveys sent, 1332 were responded to
Communication: Appt Setting
The Window World of Akron staff was courteous and professional when setting my initial sales appointment.
98%
Salesperson Professionalism
[SALESPERSON] was on time and professional.
98%
Clean & Safe
The job site is kept clean and safe.
97%
Installation Crew
The Window World of Akron installation crew was organized and professional.
95%
Quality Of Workmanship
I am satisfied with the quality of the workmanship.
94%
Final Walk Through Satisfaction
The installation crew conducted a thorough final product walk through with me, when the project was completed, to ensure I was satisfied with every detail of the installation.
92%
Likely To Recommend
I am likely to recommend Window World of Akron to a friend.
91%
Reviews 1235
Filter Reviews
Of 1332 respondents, 1235 left a review.
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Recent reviews
Jackie G.
Marilyn F.
Everybody is happy with the service!
Response
Window World of Akron Marilyn F., thank you so much for your wonderful feedback! We're thrilled that everyone is happy with the service and that your renters were impressed with how clean the process was. It's fantastic to hear that Brandon Smith provided such professional and knowledgeable service, and that our installation crew delivered excellent workmanship.
We're delighted that the presentation resonated with you and that everyone is loving the new windows! Window World of PennOhio and Window World of Akron are committed to delivering outstanding experiences, and your positive comments mean the world to us. Thank you for trusting us with your project, and we look forward to serving you again in the future!
Allen L.
Response
Window World of Akron Allen, thank you so much for this outstanding feedback and for choosing Window World of Akron! We're thrilled that Eric provided such knowledgeable, pressure-free service and that our installation crew completed all 17 windows in one day with excellent results.
We truly appreciate that you've already referred a friend who has placed an order. Regarding your referral reward, we sincerely apologize for the oversight. Please reach out to us directly so we can ensure you receive your well-deserved referral credit for your friend's purchase.
It's wonderful to hear the entire process exceeded your expectations, from scheduling through final walkthrough. We're honored by your willingness to serve as a reference and look forward to working with you again at Window World of PennOhio!
Mike B.
Beverly B.
Paul A.
Tom H.
Lianne G.
Mark R.
Ann L.
Stan G.
Review in Massillon, OH
I had a picture window installed. I don't see anything wrong with it. I am satisfied. You can always overlook something, but I haven't observed anything wrong with the work.
Suzan B.
Response
Window World of Akron Suzan, thank you so much for this outstanding feedback! We're absolutely thrilled that your experience with Window World of Akron and Window World of PennOhio exceeded your expectations at every step.
It's wonderful to hear that Brandon Smith provided such professional and knowledgeable service, and that our installation crew—the father and son team—impressed you with their politeness, efficiency, and attention to detail on your picture window. Your willingness to serve as a reference and recommend our team means the world to us.
We'd love to thank you through our Referral Program, where you can earn $50 or $250 off additional purchases for each referral. We look forward to serving you again in the future!
David H.
Bill S.
Gary P.
Steven S.
Aaron N.
Reba M.
Review in Akron, OH
The technicians worked with me really well. I had some difficulty getting the blinds down, but they showed me how and I was really pleased with that.
Response
Window World of Akron Thank you so much for this wonderful feedback! We're thrilled to hear that our installation crew took the time to show you how to work with your blinds—that kind of hands-on support is exactly what we strive for at Window World of Akron.
It's fantastic that you experienced exceptional service throughout your entire journey, from scheduling to the final walk-through. We're especially grateful that you're willing to refer Window World of PennOhio to others, just as you were referred to us. Please don't forget about our Referral Program—you can earn $50 or $250 off your next purchase for each person you refer!
When you're ready for that garage door project, we'd love to help. Thank you for choosing us and for sharing your positive experience!
Michelle W.
Penny K.
Response
Window World of Akron Thank you so much, Penny, for this wonderful feedback! We're thrilled that you had such a positive experience with Window World of Akron from start to finish. It's fantastic to hear that Brandon Smith provided knowledgeable guidance on product selection and pricing that met your needs.
We're especially pleased that our installation crew kept everything clean and safe while explaining the process thoroughly. Knowing that your home is now warmer with less outside noise is exactly what we hope to achieve! Thank you for being willing to serve as a reference and for your openness to our referral program. We truly appreciate your business and look forward to serving you again in the future!
Thomas G.
Response
Window World of Akron Thomas G., thank you for your glowing review of Window World of PennOhio and Window World of Akron! We're thrilled that you had a positive experience from purchase to installation. It's wonderful to hear that Rockford Estep provided excellent service, and that Rod and Nick's installation work exceeded your expectations. We're proud of our team's professionalism and the quality of our workmanship. While we understand your need to pay off your current purchase before considering future projects, we appreciate your business and hope you'll keep us in mind for any future home improvements. Thank you for choosing Window World!
Heather G.
Mary N.
Jeffery S.
Response
Window World of Akron Jeffery S., thank you for your glowing review of Window World of PennOhio and Window World of Akron! We're thrilled to hear that our crew efficiently installed 10 windows and a new front door in such a timely manner. It's wonderful that you found Rockford Estep and our entire team to be professional, knowledgeable, and courteous throughout the process. We're especially pleased that you're satisfied with the quality of workmanship and that the job site was kept clean and safe. Your recommendation means the world to us, and we're grateful for your business. Don't forget about our Referral Program – we'd love to continue serving you and those you care about!
Arthur C.
Response
Window World of Akron Arthur C., thank you for your glowing review of Window World of PennOhio and Window World of Akron! We're delighted that you appreciated our no-pressure approach and efficient communication. It's wonderful to hear that Rockford was personable and professional during your consultation. We're glad you found our installation crew organized and effective, maintaining a clean and safe job site. Your satisfaction with the workmanship is our ultimate goal. We truly appreciate your willingness to recommend us and serve as a reference. Thank you for choosing Window World for your home improvement needs!
Jennifer M.
Response
Window World of Akron Jennifer M., thank you for your glowing review of Window World of PennOhio and Window World of Akron! We're thrilled that you had an excellent experience with your whole house window replacements. It's wonderful to hear that Rockford Estep and our installation crew provided top-notch service throughout the process. We truly appreciate your willingness to recommend us and serve as a reference for future customers. Your satisfaction with every aspect of our service, from the initial appointment to the final walk-through, means a lot to us. Thank you for choosing Window World for your home improvement needs!
Megan C.
Tracie W.
Response
Window World of Akron Tracie W., thank you for your glowing review of Window World of PennOhio and Window World of Akron! We're thrilled that you had such a positive experience from start to finish. It's wonderful to hear that Eric, our installation crew, and Lucille provided exceptional service. We're particularly pleased that you found Eric knowledgeable and enthusiastic, and that our installation team was professional and personable. Your satisfaction with our communication, workmanship, and cleanliness means a lot to us. We truly appreciate your willingness to recommend us and serve as a reference. Thank you for choosing Window World for your home improvement needs!
Rebecca F.
Response
Window World of Akron Rebecca F., thank you for your glowing review of Window World of PennOhio and Window World of Akron! We're thrilled that Ed Masko and our installation crew provided such excellent service. It's wonderful to hear that every aspect of your experience, from appointment setting to the final walk-through, exceeded your expectations. We appreciate your willingness to serve as a reference for future customers. Regarding your future window project, we'd be happy to assist when you're ready. Also, we'd like to inform you about our Referral Program, which offers discounts on additional purchases. Thank you for choosing Window World of PennOhio and Window World of Akron for your home improvement needs!
Willette R.
Response
Window World of Akron Willette R., thank you for your glowing review of Window World of PennOhio and Window World of Akron! We're thrilled that our team, especially Brandon and the installation crew, exceeded your expectations. Your praise for their attentiveness, professionalism, and thorough cleanup is greatly appreciated. We're glad you found the final walkthrough satisfactory and apologize for the oversight with your final payment copy. We've noted your interest in siding and will ensure you're informed about our referral program in the future. Your satisfaction is our priority, and we look forward to assisting you with your next home improvement project!
Jeffrey L.
Response
Window World of Akron Jeffrey L., thank you for your glowing review of Window World of PennOhio and Window World of Akron! We're thrilled that you had such a positive experience with our team, from Rockford's professionalism to our installers' exceptional work. Your feedback about our courteous staff, clean job site, and quality workmanship is greatly appreciated. We're especially pleased that you loved Rockford and found our entire team's work ethics very good. Your willingness to recommend us and serve as a reference speaks volumes. While you don't have any immediate projects, remember we're here for all your future home improvement needs. Thank you for choosing Window World!
Maryann Y.
Cindy C.
Response
Window World of Akron Cindy C., thank you for your glowing review of Window World of PennOhio and Window World of Akron! We're thrilled that our installation team exceeded your expectations, especially on such a cold day. Your satisfaction with Rockford's professionalism and knowledge is wonderful to hear. We're glad our team, from Samantha in the showroom to the installers, provided exceptional service throughout your project. Your willingness to recommend us and serve as a reference is truly appreciated. We look forward to assisting you with any future window, siding, or other home improvement needs. Thank you for choosing Window World!
Barb P.
Diane H.
Response
Window World of Akron Diane H., thank you for your glowing review of Window World of PennOhio and Window World of Akron! We're thrilled that we exceeded all your expectations, from Rockford's professionalism to our installation crew's efficiency. It's wonderful to hear you appreciated our thorough product demonstration and clean, organized work. We're honored by your willingness to recommend us and serve as a reference. As you consider more windows for your next project, remember our referral program. We look forward to continuing to serve you with the same level of excellence you've experienced. Thank you for choosing Window World!
Matt B.
Response
Window World of Akron Matt B., thank you for your detailed feedback about Window World of PennOhio and Window World of Akron. We're pleased that you had positive experiences with Rockford Estep and our installation crew. Your recognition of Rocky's outstanding service is appreciated. However, we're concerned about your dissatisfaction with our pricing and scheduling process. We strive to offer competitive rates while maintaining high-quality products and services. I'd like to discuss your pricing concerns further to ensure we're providing the best value possible. We're committed to improving our scheduling communication to better meet your expectations. Your input is invaluable in helping us enhance our overall customer experience.
Frank G.
Andy H.
Response
Window World of Akron Thank you for taking the time to share your experience with us. I completely understand your frustration with the length of time it took from order to installation, especially for a project involving four windows.
To clarify, all of our windows are custom-made specifically to fit each individual opening. Yes, Window World does manufacture our own windows, and because they are built to order rather than pulled from stock, production timelines can vary depending on manufacturing volume and supply factors. That said, I understand that the extended timeframe was longer than expected, and I apologize that clearer explanations were not provided along the way.
I do appreciate you noting that our customer service team kept you updated with status emails.
Thank you again for your honesty and for choosing Window World. We truly value your feedback and the opportunity to do better.
Kelly B.
Barbara R.
Response
Window World of Akron Barbara R., thank you for your glowing review of Window World of PennOhio and Window World of Akron! We're thrilled that you were totally satisfied from start to finish. It's wonderful to hear that Brandon Smith and our installation crew met your expectations with their professionalism and expertise. We're glad you found our team courteous and organized throughout the process. Your satisfaction with the workmanship quality and cleanliness of the job site is greatly appreciated. We're excited about the possibility of assisting you with more windows in the future. Thank you for considering being a reference for us. Your positive experience and willingness to recommend us mean the world to us!
Review in Cuyahoga Falls, OH
Everything worked out fine. The guys that were here were really nice.
Response
Window World of Akron Thank you for your wonderful feedback about Window World of PennOhio and Window World of Akron! We're thrilled to hear that everything worked out fine and that our installation crew was really nice. It's great to know that Rockford Estep and our entire team met or exceeded your expectations, demonstrating professionalism and courtesy throughout the process. We truly appreciate your recognition of everyone's exceptional service. Your satisfaction with the quality of workmanship and the cleanliness of the job site is important to us. While you don't have any projects scheduled right now, please remember that we're here for all your future home improvement needs. Thank you for choosing Window World!
Fred H.
Response
Window World of Akron Fred H., thank you for your glowing review of Window World of PennOhio and Window World of Akron! We're thrilled that every aspect of your experience met or exceeded your expectations. It's wonderful to hear that you were satisfied with the window quality, installation, and interactions with Rockford Estep. We're particularly pleased that our installation crew impressed you so much that you've requested them for your upcoming order. Your feedback on our professionalism, cleanliness, and effective communication is greatly appreciated. While we respect your decision not to serve as a reference, we hope you'll consider recommending us to friends and family. Thank you for choosing Window World!
Jim K.
Butch S.
Joe M.
Julie J.
Response
Window World of Akron Julie J., thank you for your positive feedback about Window World of PennOhio and Window World of Akron. We're pleased that Michael Hartley provided professional service and that you're satisfied with the installation and quality of workmanship. We appreciate your patience regarding the five-month wait for your windows, though we understand this was unexpected. We're constantly working to improve our timelines. We'd love the opportunity to tell you about our referral program and discuss the possibility of you serving as a reference for future customers. Your satisfaction is our priority, and we're grateful for your business.
Beth S.
Karen H.
GuildQuality
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