I like the product, windows are great but the installation and customer service were a nightmare
The installation was delayed, though I love the windows.
I had good service.
They came earlier than expected. It was a big job. We did 26 windows. They got done within 2 days! We were pretty impressed with that
They were good!
We would suggest looking past the sales presentation if it feels like you have invited a used car salesman into your home. The salesman appeared dismissive when we did not sign that evening. We had 4 different vendors present and Window Nation won the bid based on the window design (GrandView), quality, pricing and customer service. We are very pleased with the window model, installation and the care taken by the installation team. We requested that the trim profile around the window be minimized for cosmetic purposes and the install team took our concerns to heart and delivered what we expected. The window installation took 2 days for 20 windows. It took almost an entire day to install 9 pair or shutters due to the better hanging hardware on the new shutters. Very pleased with the curb appeal the new windows and shutters have added to our home.
We felt comfortable with our sales person, Tony Kempa, and were impressed with the efficiency of the install crew.
Excellent experience all around.
They have damaged windows and property. A well as mismeasured windows, the caulking has gaps and I have a crooked window. I have not heard back from them to correct these issues.
They were not honest in their time estimates.
I ordered 4 windows in a contract with Window Nation in September 2020. I was told they would be installed in November 2020. The windows arrived and were installed in February 2021. Obviously, this was a significant delay. Also, a third party installation company, Vytex, performed the installtion. It took four trips in the space of a month to complete the installation. The windows themselves seem to be fine. I'm more dissatisfied with the installation process.
There is a lack of communication with Window Nation. I understand that COVID causes some things to be slower; however, I had to call seven times over a month just to get a return call for an update.
I will never recommend Window Nation to a friend or family member.
The quality of the windows is exceptional and the installation was amazingly fast and very efficient.
Great installer Great windows what a difference it has made in our bathrooms and our upstairs!!!
They were prompt, very professional and left the place clean. It was done with care, quality work and craftsmanship.
Windows are great, but installer forgot to clean up in one room and questions after the install took a while to get answers.
I thought they were fantastic. I had no complaints at all.
They were very professional.
Window Nation did their job well, they were very clean.
The quality for the price can't be beat. The install team was wonderful. If the install date could've been within 2 weeks of what was proposed, I'd give 5 stars, but it was 7 weeks later than expected.
I feel like WN failed in almost all major aspects to make this a satisfactory experience. I still have a problem window, fit and finish is shoddy, communication and scheduling was terrible.
Terrible installation experience
I would happily recommend Window Nation to anyone looking to replace their windows. I'm happy with my windows, and the install team was on time, polite, and efficient!
I don't know if I would recommend them. I am new up here. I moved in the first week of November and the only people I know are my daughter and her family.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Window Nation - Pittsburgh, PA as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys