The guys came and did a good job.
from sales to installation.....EVERYTHING WENT WELL!
Everything about this process was wonderful. From the estimate, measuring, the windows we done earlier than thought, the installers. Darren,Igor, Ramon, and Leo!
They were very easy and pleasant to work with
Although the crew was hard working, the end result left us unhappy. Our existing wood window frames were gouged and knicked, and caulk was left on that woodwork too. We have transom windows above some of our windows(transoms were not replaced) and the salesperson neglected to inform us that the new windows would not line up with them. In our master bedroom the shades we have no longer cover the window treatments. We also were not told that our old windows had cranks that rested on the wood frame, but the new windows did not, so there is bare wood on the window frames where the previous cranks were.
New windows look great! The installation crew was very friendly, focused, and paid good attention to details.
Expert professional service very courteous staff.
I would recommend Window Nation to anyone who appreciates a courteous, professional AND knowledgeable company!! I appreciate their kindness also.
Best price. Great job on the install and very good quality windows.
Windows still sweat!! That was the reason for getting all new windows.will furnish pictures.
Savanah is a knowledgeable and personable Window Nation rep. She and the product are why we've went with Window Nation.
Everything looked gorgeous!
Very satisfied with the entire process quote to install. Staff was knowledgeable and available to share any information I desired throughout the entire process. Should've done this a long time ago.
Good service. Installers pleasant and worked well together.
My home still feels hot. The heat still comes through the windows.
Value, quality of windows
We were very happy with the entire process.
Savannah, our sales consultant was very professional. She addressed our specific concerns, and was extremely knowledgeable.
Good price. Professional both sales person and installers feel like product is good but only have had a week
They have very good windows and workers.
Overall this was a pretty smooth process.
They are expensive, but they were generally easy to work with and very responsive when there was a communication issue. However, their HOA Team needs to improve their customer service. Interacting with the HOA team was the only negative experience with Window Nation that I had. The other representatives apologized for the HOA Team's rudeness and then I didn't have to deal with that Team. After that, the whole process through window installation went very smoothly! I am enjoying my windows.
The crew was wonderful, they were on time, cleaned up as much as they could fighting through the snow. It was an absolute joy to have them work on my home, and they were also very professional.
We had a few issues, a mismeasured window in the living room, a window in the dining room that was supposed to be tempered, and a ripped screen in the laundry room. A bigger concern was that All of the windows installed have condensation and most have iced over on the inside, on two separate occasions. I messaged Daniel, the sales manager on January 11th with pictures, and he stated that "condensation was "normal but the ice is an issue" On January 26th, M Williams came out to look at them and said that there could be a little moisture, but the windows should not be icing over. I was asked by M Williams to send pictures to Ben, the branch manager, at the Milwaukee branch, which I did. I followed up with M Williams with an email on January 30th to see if the pictures were received, but got no response. I also messaged Ben on the morning of February 4th to see if he received the pictures. He messaged me back that evening and apologized for not getting back with me, but promised to "look into things tomorrow and I can give you a call" On February 12th I messaged Ben with my concerns about the lack of communication and follow up from Window Nation. I have not hear from Ben, the branch manager, since that date. On February 13th, "Phil" messaged me that someone would come out to install the living room window, replace the dining room with tempered glass, and replace the screen in the laundry room. Phil also assured me that he would make sure he was able to stop out during the install. Phil did not show up on the 26th of February.
Very friendly workers. They did a great job installing and cleaning up. On time both days that they were here and our windows look great.