Not very satisfied with the performance and installation of the windows

We were told we would receive a "free" vacation to destinations around the world.
Haven't heard a word since the installation.
Seems it was a "come on". Feels deceptive.
Were pressured to sign the contract & pay a deposit by the end of the week.
The next week WN started advertising "buy 1 window, get 1 free". Another ruse.

Excellent customer service, communication & very professional

The knowledge of the salesman and how professional the team was from start to finish.

Based on the work done and Lack of any problems, we would likely recommend. However, i would less than truthful not to mention the measurement concern.

Installers were professional and quality of their work was great.

Sam who was the sales associate was very professional, very friendly, and very patient. I really appreciated working with him.

We're very pleased with our new windows. They're beautiful!
Additionally, all Window Nation staff members (appointment scheduler, salesperson, measuring representative, and installers) were extremely professional, knowledgeable, helpful, and courteous. From first contact to completion of installation, it was a very pleasant experience. Would not hesitate to recommend to friends and family.

1. I like the appearance of the windows.
2. What a great team of workers who installed the windows.

During the sales call, it was my understanding that the final deliverable would have grids in the upper and lower panels of both double hung windows. I specifically requested this to match an existing window layout. However, the final windows only had grids in the upper panels. Someone from "corporate" called me to say the additional grids weren't in the contract and I would have to pay a change order fee. I am disappointed that WN wouldn't honor it. Going back to look at the contract, the description of the work was not well described. I also didn't receive a copy of my contract until after the measuring appt. This means I didn't get an opportunity to review the contract. I chose WN because a neighbor recommended, but I'm not sure I would do the same. The installation was superb and I am generally happy with the windows.

The communication wasn't great but the service and windows are nice.

Overall, I'm happy with the windows and installation, but one of the windows was installed with a crack in it. It's disappointing to get new windows installed when they don't arrive in perfect condition.

While the installation itself was done properly, the pricing and promotions are extremely misleading. The advertised financing promotions are not transparent at all. Even with an excellent credit score, we were offered a very high interest rate, which directly contradicts what is implied in their promotions.

Window Nation appears to submit financing terms that heavily favor the company, making it nearly impossible for well-qualified customers to obtain reasonable rates. There was no flexibility or honest explanation provided.

The finance manager was dismissive and rude, showing little respect or concern for the customer. We were flat-out told to “take the promotion or leave it.” Attempts to escalate concerns were unsuccessful—upper management is unreachable, calls are not returned, and phone inquiries go unanswered.

Overall, while the installation quality was acceptable, the sales practices, financing transparency, and customer service were very disappointing. I strongly recommend that others proceed with caution and fully scrutinize financing terms before committing.

The prices are affordable and the workmanship is great.

If I were to refer them out, I would give a warning that the salesperson is very pushy and does not listen to you.

Quality product. Affordability- various financial options.

I would recommend them to a friend because they were very professional.

They did a professional installation. The bay window was upgraded and 2 bathroom windows were installed

Good service. Installers were very careful to clean up after themselves continually. Great job insulating and caulking. Nothing will leak past these windows. I think you could trust these two with anything.

Fast, clean and respectful of your home and property.

I do not care for the high gloss white appearence and the molded/welded corners. This is style preference on my part and not a reflection of product quality.

Installers were great efficient and polite

Outstanding customer service and outstanding quality of product .

Easy to work with and very professional

I liked everything. Met and exceeded expectations.

I like Window Nation and the windows. I just wasn't too pleased with the sales representative. Other than that, everything was okay.

Fast , professional

The price was for if you get four, then you get four free. Eleven thousand dollars is kind of pretty high for that.

Perfect professional experienced work

Chalking job was not as neat or clean & the trim was bent & the wrong color.

I was very happy with the installation of my 7 windows and the gentlemen installing the windows!

They were professional and completed the work to specifications.

The workers came in and went to. work right away.

They were honest in the time line of when we would receive the windows.

Be more up front with warrantee limitations. EI 5 year limit on labor.

The entire staff did a fantastic job installing my doors and windows. The only problem we had was the doors not locking smoothly. We are still having a problem with the door.

I was informed that the installation would be done by staff of Window Nation and that Window Nation pride themselves on staff and not on hiring contractors as they did in the past.

The purchasing replacement window process was smooth and seamless from salesman to installers. I highly recommend Window Nation to anyone considering replacement windows. Quality replacement windows at affordable prices!

I like that they came in, did the work, and cleaned up after themselves in a timely fashion.

I would tell them what to expect.

Very efficient

Professional and did an excellent job.

I am pleased with the difference

My window in the bathroom was supposed to be frosted and they came plain.

The installer was great. It was a one-man job. He did a great job. I would give him 5 stars.

Nowell was helpful and knowledgeable about the product.

On time and very professional.

Window Nation was very easy to work with, and the project was done in a timely manner. When I called, someone was able to come within a couple of days for the estimate. They always kept me updated on the timeline.

Everybody was polite and professional. They got the job done quickly.

I would definitely recommend when no nation to a friend. Not only are the windows reasonable in price, they look great and I love them.