The windows are really nice.
The initial consult visit with the sales consultant was good. We decided to enter into a contract. After signing, I seen on TV advertisements about buy 1 get 1 free. I inquired with customer service about having this offer applied to my window deal and was told no it was not an active advertisement and could no longer be applied. The advertisement is still happening today and when asked about it again, was told they would look into it. The windows have been installed and the buy one get one free option has never been applied. Their “business goal” of matching anyone is false as they can’t even honor their own offers. For this I would not refer them to anyone for they lack in integrity. Once you purchase they don’t seem to care about you as a customer.
Used a bit of a bait and switch on me. Was not offered or given the promotional pricing and financing as advertised.
They did a very good job.
Brad and his crew Chris,Q,and David was awesome very polite,nice and i was amazed at how much they cleaned up
It a bit of a hit or miss. One of the windows doesn’t fit the frame correctly. Another the frame seems to be crooked, we can’t vent the back door and it is hard to open. We aren’t mad but aren’t exactly happy either
The sales person was very kind and courteous, but she did not communicate clearly that she was selling me white windows due to the price point and my budget when I had stated that I wanted black windows.
The installers were about to leave, but luckily had me inspect their work and the two upper Windows looked absolutely terrible, worse than the windows they had replaced. They claimed that this was because they had trouble retrofitting the new windows into the frames due to whomever installed the last windows work.
They spent a significant amount of time asking me what I wanted to do about it, this being in the middle of my work day and when I was highly distracted and I am not a window installation expert. I finally told them I just wanted it to look nice and like I had new windows. Then, they asked me if I wanted them to move my shutters in more to cover up all the botched looking work. So I said yes. However, when they installed the shutters, they did not install them to be aligned. So, I have one shutter that is higher than the rest. When I contacted the installer to let him know, he had a rude attitude with me and never did anything about it. I received what appeared to be an automated message from a project manager/bot asking if I was satisfied with the service. I replied that I was not satisfied and let them know why, and I got an automated message telling me to contact customer support but not giving me any email address, chat link, or phone number for which I could contact customer support.
There was a delay in project completion due to miscommunication between window nation and the installers. Overall I am happy with Window nation and consider this as growing pain. I believe going forward this issue will be resolved.
Terrible installation. Unprofessional crew
Windows were not measured correctly...little small
The prices are awesome. The installers and salespeople are wonderful, easy to work with, and very thorough. I'm very happy with the service.
They were very professional, and scheduling the estimate and installation was easy and painless.
Was supposed to rake 4 hours, took 4 days and the work was denied as installed correctly by the city inspector
The windows are nice and the installers did a great job. The sales process was what we had an issue with. We were promised that the windows would be built in Denver and were told that this was important due to the elevation difference between the Midwest and the install elevation. The learned after the windows were ordered and paid for that they were built in the Midwest. We were promised an install date of June 1st and the windows were finally installed in mid August.
Pushy sales person who raised their voice at me, and an insistent scheduler who made me feel very uncomfortable.
I am grateful for the services they provided, and their willingness to give me a better quote.
My install has occurred but isn't completed. I have been told I would be updated last Friday but was told then that they don't know when the project will be finished.
I thought they did a real good job. Their work was real good. They completed it. The guy was professionally done. They are nice people to do business with.
My friends are in the same income bracket as I am. and they do al lot of DYI projects and save on the labor. I can mention it, but I doubt a sale will result.
The install team was efficient and did great work.
Installation crew was very respectful of my home.
Good customer experience throughout the whole process. Technician was thorough and completed the job in a timely manner
Quick, easy process,
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