The consultation was great and Terry answered all of our questions. He also did not make us feel pressured to choose without talking privately with my husband to make sure we were making the right decision.
Basically, my windows were ordered incorrectly, and it took an extra month to remedy the situation.
The high pressure sales tactic is off putting and being told you have to make a decision immediately or you lose your sale price is predatory. The only reason we moved forward is because we had other companies in for quotes (that didn’t expect an on the spot decision) and Window Nation was a little cheaper. Although the windows are great, that experience will make us go with another company for our next 14 windows that need to be replaced. We also never received our gift card for scheduling the appointment initially ($100)
Very satisfied with the sales team, the measuring team very much so with the install team problem resolutions so far have been excellent
The install team was very thorough, clean, and addressed minimal areas that needed cleaning on the outside window. This was the second window replacement work order and the experience was much better than the first a month prior.
Pricing, quality at that price point
Still recommend though was disappointed with some things.
I have already passed on info about our window project.
Window Nation's work was very well done.
We love our brand new windows. Window Nation was easy to work with and they gave us a good deal.
Get the measurements right the first time, promise accurate results (we were told our windows would be bigger because of the framing measurements and they were not because of the material our house is made from prevent this option and we waited 5 weeks for the re-make of the windows).
Excellent customer service from beginning to the end
I thought the whole process was professional and nice; it was a good experience.
everyone involved was very helpful and great with following up on any questions or concerns we had. And the windows are high quality
if I hear of anyone needing new windows, I will recommend window nation
This has been the best experience we have had with contractors doing a project in our home. It has been great from start to finish.
Very customer friendly.
On time, professional, and look great.
The windows are not the quality we had hoped for! Seem to be different windows then we looked at in our home, not as heavy, sturdy.
They did an excellent job on the windows.
We liked the salesperson. He was honest, listened to our needs and directed us on the path for what we wanted.
The windows look great. We had an issue which was resolved.
Several mistakes happened and though the customer service was pretty good, it left a bad taste.
Nic is wonderful
Educate installers