They have not finished the job yet.

I don't think the customer service is very good.

Improve communication and touch points. We called multiple times and were continually redirected to someone else and never received call back. You present as one company however we leaned through munition conversations “we don’t do that I’ll have to connect you to this side” which is a separate company. Sales person Patrick never returned calls and we were finally assigned to another sales person who was not much better.

The installer kept his nose to the grindstone all day long, was personable, efficient, answered all my questions.

Everyone was very professional and hard working from the salesman to the installation team.

Employees are all wonderful to work with.

Damaged windowsill during installation and replaced with thinner windowsill. During installation of new windowsill wall was damaged and no one called or showed up to repair the wall during the scheduled time.

All the techs were very polite and kept everything clean. I think they all went the extra mile. They had good communication. It went better than I expected it to.

They did a great from coming out to the house and then putting the windows in. No problems

Would recommend to anyone who inquires

Very satisfied with the final results

Great process from beginning through installation!

Promptness , friendly, expertly installed

They did an excellent job.

Good quality products

Very open and straightforward sales presentation. Mr. Rowe was very professional.

No hard sell. Communication throughout the process was impressive!

Terrible installation crew. Took days to finish. Left an oil slick down my entire driveway and down the street. Poked hole in my wall and did not let me know. Garage windows were not finished had to call them back to finish them. Had to remove and clean all stickers off the windows after install. Install crew wreaked of pot.

Very good experience. Very professional.

I would never choose Window Nation again. The windows do not open with 1 finger like the salesman said. Half our windows were manufactured incorrectly and would not open all the way. I was told by a service manager that it’s a manufacturing process. Of course there’s going to be issues. Really? 50% issues and that’s ok? I asked why the installers didn’t notice/report the issues and was told by the same person that the installers aren’t trained on how the windows function and can’t make any corrections. I tried reaching the person who contacted me and was given a number that he doesn’t use. And he didn’t know why they kept giving that number out. The woman who did receive my voice message had the same wrong number for him so sent him a message. He didn’t know he had a message until his department was told to start using this new system. We had a part that needed ordered to resolve one of the windows being very difficult to open. The technician that was here fixing other issues ordered the part. Then I was getting text messages and emails that I needed to send a picture of the part, the part is ordered, no we need a picture, and round and round it went. I finally called and explained that I had no idea what part the technician ordered so I couldn’t take a picture of it. And was told they were waiting on a quote from the manufacturer to know how much to charge us. Charge us? The windows had just been installed! She sent the issue on to another woman who didn’t call me back so I called and was able to talk to her. She said the quote was for them to pay since the technician didn’t include a picture. Training opportunity? We are also extremely unhappy with the look of the windows. The top corners of every window have an open space where the product doesn’t meet together. It was not evident on the sample window we saw. And the “black gaps” are not even the same size on all the windows. We were told that’s just how they are made. It looks unprofessional and sloppy. And last but not least we received a thank you card from Jeff Beck, CEO & President thanking us for our business and welcome to the Window Nation family. If we had any concerns we could call or send an email. So I sent an email listing all our concerns. That was over a month ago and we have never heard back. The product and company need an overhaul.

Friendly staff and instal crew. Cleaned as they worked and did a fine job (except see 13 belos).

The service is bad. The windows seem to be ok.

The installers were friendly and professional. They did an excellent job and would recommend this team to anyone.

I have already highly recommended Windows Nation to multiple people who are looking to purchase new windows.

I was lucky enough to have three of the gentlemen who put my windows in a few years ago at Window Nation. This was my second time using them to finish all the windows in my home. They were professional, polite, courteous, funny, and did a wonderful job.