I would never choose Window Nation again. The windows do not open with 1 finger like the salesman said. Half our windows were manufactured incorrectly and would not open all the way. I was told by a service manager that it’s a manufacturing process. Of course there’s going to be issues. Really? 50% issues and that’s ok? I asked why the installers didn’t notice/report the issues and was told by the same person that the installers aren’t trained on how the windows function and can’t make any corrections. I tried reaching the person who contacted me and was given a number that he doesn’t use. And he didn’t know why they kept giving that number out. The woman who did receive my voice message had the same wrong number for him so sent him a message. He didn’t know he had a message until his department was told to start using this new system. We had a part that needed ordered to resolve one of the windows being very difficult to open. The technician that was here fixing other issues ordered the part. Then I was getting text messages and emails that I needed to send a picture of the part, the part is ordered, no we need a picture, and round and round it went. I finally called and explained that I had no idea what part the technician ordered so I couldn’t take a picture of it. And was told they were waiting on a quote from the manufacturer to know how much to charge us. Charge us? The windows had just been installed! She sent the issue on to another woman who didn’t call me back so I called and was able to talk to her. She said the quote was for them to pay since the technician didn’t include a picture. Training opportunity? We are also extremely unhappy with the look of the windows. The top corners of every window have an open space where the product doesn’t meet together. It was not evident on the sample window we saw. And the “black gaps” are not even the same size on all the windows. We were told that’s just how they are made. It looks unprofessional and sloppy. And last but not least we received a thank you card from Jeff Beck, CEO & President thanking us for our business and welcome to the Window Nation family. If we had any concerns we could call or send an email. So I sent an email listing all our concerns. That was over a month ago and we have never heard back. The product and company need an overhaul.

Friendly staff and instal crew. Cleaned as they worked and did a fine job (except see 13 belos).

The service is bad. The windows seem to be ok.

The installers were friendly and professional. They did an excellent job and would recommend this team to anyone.

I have already highly recommended Windows Nation to multiple people who are looking to purchase new windows.

I was lucky enough to have three of the gentlemen who put my windows in a few years ago at Window Nation. This was my second time using them to finish all the windows in my home. They were professional, polite, courteous, funny, and did a wonderful job.

They have been to my home three times trying to fix my doors and have not fixed them yet.

Price is good, professional and friendly.

I liked the regular follow up and updates to keep me informed during the process. It's earlier but the quality of the windows appears to be good as well also.

Window Nation was fast, high quality, and efficient.

Window Nation was prompt, professional, and courteous.

Installers and crew were hard workers

Tim was very knowledgeable & really listened to my needs. The installation team were great. They worked together like a well oiled machine, were very pleasant & professional.

Window Nation was easy to work with and very accommodating.

yes

Very professional. Installer took alot time to explain every step of the installation. They also took time to go over all aspects of the window. When they left, you would have not known that windows were installed. Very clean

Work was completed, as promised.

I would recommend the windows but I would warn my friends that the company as a whole is a bit unprofessional. Robot like text scheduling that isn’t complete and likely won’t reply or will reply days later with half the information requested. Installers that have to be reminded to respect your home. Small things like restaurant gift certificate promises not kept. Leaving all your blinds laying in piles and your furniture askew afterwards. Just small customer service things that could really elevate the experience!

The salesman was not pushy like some of the others. The installers were polite and quick and when they were gone you couldn’t tell they were here.

I would recommend to a friend

Without having much comparison, we thought the cost was surprisingly high, but we are pleased with the experience and results.

The installation was professionally done in a timely manner.

waiting for final repairs to bathroom window. once complete would increase reply

Liked the sales person Tim the quality of the windows the installation team Brock and his crew

I was supposed to have received a gift card, a Visa gift card, good for a restaurant, just for having the sales rep do a presentation. I have yet to receive that.

Pricey for some

Concerns regarding the strange cauk placement and color (an installation problem), were addressed by my sales representative Chris Ricketts. My problems centered around the installers and the caulk color and gouge in the wall they covered with caulk. Sales pitch was very professional and informative.

Off subject. The small lip that the windows have to open them probably work well for up and down type, but for my sliders, the windows seal so we'll that I can't get them open and have broken a few nails and said a few bad words. A handle of some kind would give me the momentum I (old lady) would need.

Everyone was amazing. Chuck explained everything well and answered “silly” questions. Scheduling was easy and flexible. The install team was amazing . They showed up when they said they would, covered the floors and did not leave a mess.

Quality products at an affordable price and quality installation and sales team

Great quality at a reasonable price, and I thought Chuck did a great job being transparent about the pricing and making sure we got a fair deal

Installer were polite, un-obtrusive, and clean! 10 out of 10.

They were very nice when they came out to give me the estimate. They did not pressure me into more expensive windows than I was prepared to pay, and I really appreciated that.

Installers were highly skilled and very friendly.

The sales person was straight up and honest with me. The installers were efficient and got the job done and they look beautiful.

Great quality and exceptional pricing

We were told that the window would keep out the noise, and that was the only reason we bought the windows.

Excellent product and installation.

This is our second time using window nation. They have a very professional staff.

The entire process went better than I could have hoped. Everyone was always on time and courteous while at my house. Communication was good throughout the entire process and I love my new windows. I definitely recommend Window Nation.

Brock’s team did a great job. The windows and patio door look great. The door easily glides now. My old door was very hard to almost impossible to open.

The sales rep was outstanding. The quality of the work was outstanding. There were a small issue with the finished work, which they took care of.

Definitely would recommend WN to others.. my experience with my sales rep Kane Jowers was smooth from beginning to end. Although, I’m a very wishy washy person LOL .. he was very patient with me, thorough and answered all my questions in a timely manner. I had French doors installed and the 2 gentleman I think their names was Ron or Rob & Kenny they did an EXCELLENT job I couldn’t be more happier. I’ve gotten plenty compliments from my neighbors on how nice it looks.

The whole staff from the salesman, the measure person and the installers were so professional, friendly and knowledgeable and answered all our questions through the whole process.

We've had issues with the installation of the front door since the beginning. Every time they come out they do something but they have to fix another thing and the fixes with the door locks only lasted a short time.

I was impressed with Window Nation getting in, and the windows look great.

Competent installers, windows installed on date scheduled and within estimated time frame. Installers were knowledgeable and courteous

Windows were placed in May and I am still waiting for my window sill to be installed

It was an average deal.

Unfortunately your first crew had an injury that required medical attention. They quickly had to leave and left us with a half open window in the basement.

We had major problems with one of our windows. They changed the shape and look of the entire window. It looks worse than the original window.