The crew with West Shore were very professional, and courteous, they also made sure the work was done right.
It was amazing that they could complete it all in one day and have it turn out the way it was supposed to.
So far, the windows installed by West Shore are the best windows we have ever had.
I was impressed with the quality of the product and professionalism of the installation crew. They even put down cover over every inch of my carpet to keep the area clean. The project was completed on schedule and done correctly the first time.
If they had a 10-star rating, I would give that to them.
I am really glad that I dealt with West Shore. I would recommend the company to anyone that is looking for quality.
I was very well pleased with Neil Parker; he wasn't pushy. Danny and Trevor were spot-on, and I was very well pleased when they left. I didn't have to clean or do anything, that really made my day!
They totally lived up to our expectations.
It looks nice. They cleaned up after.
Everything was great.
I haven't had a lot of contractors before because I've always done it myself. But they did a phenomenal job. Better than I could've done.
They are very professional and polite. If it weren't for the tools running, I wouldn't have known they were in my home.
The easiest and best work we've had done on our home. They are a very professional company and did an excellent job.
Overall, I would give them a high rating.
This was my second project by West Shore. Both projects were very professional, efficient, and wonderful. I have never had a work crew at my house like West Shore.
West Shore worked with our schedule, and the installation is beautiful.
I love the product and installers; would recommend to anyone.
I would recommend them to anyone who is looking for a new bathroom. They did a good job and we were very satisfied.
I would recommend West Shore to anybody because I am satisfied 100%.
I enjoyed speaking with the installers. They were outstanding.
All around excellent product and service.
They did a good job! I am satisfied with it.
The installers were second to none; they were wonderful.
They are beautiful windows and the installation was very professional!
The quality of the doors are excellent.
We are repeat customers; the first time was excellent, but the second time, not so much. We've been having issues with our keys and locking mechanism since it was installed. We called and left a message with the service manager, Laura Gabay (?), but to date, it is still not fixed. What's more frustrating is that we can never reach Laura in spite of calling during normal business hours. About 90% of the time you have to leave a message and then wait until she calls you back. That's a huge inconvenience playing phone tag with someone while you're at work, particularly when you don't have customary breaks. Furthermore, she NEVER apologizes or validates your feelings. She gives excuses, or my favorite: "I don't know how that happened." Not to mention that on 2 separate occasions when I set up appointments with her (for May 20th at 9:00 AM and July 1st for 12:00 PM) both parties arrived late. The one showed up at 9:30 and told me that his info said he had a "window" of an hour. At first, i thought it was my mistake, but when the second one showed up at 12:45 when I knew that Laura had not indicated to me that the appointment wold be between 12:00 and 1:00, I called her up immediately. Of course, I had to leave a message because she wasn't at her desk. She called me back and said she would call the installer and see why he wasn't there yet. That is unacceptable and unprofessional!! Westshore needs a manager with exemplary customer service experience!!!
Improvement Suggestion - Give the best price up front instead of doing it after you say you can't afford the first price.
Additional Comments - Both teams Shane & Shawn (bow window and window trim) and Tim & Kyle (Front Door Install) were awesome!!! I was also impressed with our sales person Paul who was on site during the bow window install. I have a mechanical construction background.
West Shore sold and installed a wonderful shower. Very professional job well done.
We really like our shower and so glad we did this!!
Our home has a completely different look and feel to it. West Shore did a phenomenal job from consultation through installation.
Improvement Suggestion - Nothing. Our experience with west shore was excellent
Additional Comments - Pete yours salesman presented your product very well.Installation team did an awesome job.
Shoddy workmanship, lousy patch job on the walls, tub not completely caulked. Even your quality control inspector agreed it was a lousy job and I was promised it would be redone. That was more than 3 weeks ago and still no contact from West Shore!
I filled out their sweepstakes on Facebook to win $5000 towards a project. They called to verify that I submitted the entry and said they would come out to get a feel for what we needed with a free estimate. Joe Lesher was the rep who came out to our house. He came out on March 26th. He was very nice, not pushy, very knowledgeable. We got a quote for 10 replacement windows and 3 entry doors. We decided to move forward with just the windows that day since our windows were in pretty bad shape. He said the new windows would be ready for installation in 8-10 weeks. April 27th, Shane, Shawn, and Chet installed our new windows. They were here for about 8 hours. They were very professional and a good group of guys. My husband and I are extremely happy with the whole process with West Shore.
Improvement Suggestion - nothing the experience was great
I saw The West Shore add on TV while visiting my Mother. I wanted to provide her a first floor shower. I made the call to West Shore and they had a salesman there that afternoon. They were just that prompt throughout the installation process. They did a fantastic job and provided a quality product. I would recommend them to anyone, even my Mother!
Additional Comments - West Shore provided the quality product they advertised and the installation and sales process was fast and on time, as scheduled which is a surprise in this world! Thanks West Shore!!
Improvement Suggestion - Can't think of any thing else. They had it all covered.
Additional Comments - Everyone was polite, professional and courteous. We are very pleased with our walk in shower. Thank you West Shore.
The tub looks nice. Unfortunately, they cut into my floor joist instead of using the proper length pipe, installed the cold water shutoff upside down and between a pipe and vent rendering it inoperable, and didn't install the faucet properly as water can get behind it. I truly do not believe I could have gotten a more expensive standard tub.
I love my new windows the house is much warmer and the windows look great I am so happy with the job West Shore did.
Windows seem very good. Time will tell. Screens can only be put in place from outside. Wish we had known that before. Installation team very unprofessional. Did not receive $25 visa card advertised for having in home sales call.
I was impressed with the all aspects of my association as a customer of Westshore.Your attention to detail, and to explaining the process was refreshing, and appreciated.
Improvement Suggestion - Everything was excellent.
The West Shore experience was one of the better contracts I have dealt with since moving to this residents in 1978. I have nothing but the highest praise for the people I was in contact with and the job they did for me.
Improvement Suggestion - Not a thing, it was an exceptional experience
Additional Comments - Shawn and Shane were awesome. Very pleased with their friendliness and workmanship. Would recommend this company to anyone, overall great experience
Excellent experience from initial visit through installation of products and explanation of care and operation. Would definitely consider them for future work and would recommend them them to others.
I was very disappointed with the work they have done on my front door.
Very nice experience with the whole process, sales and installation. We are very pleased with our new shower/tub.
We have one problem we have to get West Shore to come out and look at. When you try to adjust the shower head you can feel the whole pipe move.
I was expecting a high pressure sales pitch! It was completely the oposite. Our salesperson, Jason Korns, was professional and upbeat! Installation crew, headed by Corey, professional, polite, efficient, and very insured the cleanliness of the rest of the house. The best part is the finished product! Every time we take a shower, we feel like we're at a high end resort! Many thanks to the West Shore staff!
Excellent work. Excellent employees. Would highly recommend West Shore to any one considering converting tub to a walk in shower. My bathroom looks beautiful. Love the finished product.
Sadly it seems the front end of the experience (getting me to spend my money) was much better than the back end. I do love the window, but I have a number of issues with the installation.
Learn why professional home builders and home improvement contractors join our community of quality.
Get started