Based on our experience, we will recommend Paragon to anyone who needs the types of services they provide.

Concern For Needs

Concern For Needs - Absolutely understood our needs.

Follow Up

Follow Up - Scott and everyone else were responsive to our inquiries.

Professional & Organized

Professional & Organized - Very organized.

Schedule

Schedule - We were given a schedule. Deliveries of materials, etc. adhered to the schedule.

Project Manager Professionalism

Project Manager Professionalism - They used their expertise to identify problems (e.g., damaged sheathing) and developed appropriate solutions.

Communication

Communication - We received regular updates and were given access to Builder Trend for our account where we could check in.

Installation Crew Professionalism

Installation Crew Professionalism - Crews arrived on time and worked hard and long. The crew lead kept a list of things to be done in a particular sequence. They coordinated their work like a well-rehearsed ballet (without the tutus).

Construction Quality

Construction Quality - Extremely satisfied! Our new windows and siding are top quality. They transformed our house.

Areas For Improvement

Areas For Improvement - They did not fall short of our expectations in any area.

Areas Of Satisfaction

Areas Of Satisfaction - During the sales process, they showed us and provided thorough explanations of the best products and did not engage in upselling or pressure games. Communication was very good. They were responsive to all of our questions. The window, siding, painting and gutter crews were talented, experienced professionals who were clearly not willing to sacrifice quality for speed. They did not rush to get the job done. They took their time and did everything right. We appreciated that someone on each crew took photos of the progress each day and provided them to us on Builder Trend.

Recognized Excellence

Recognized Excellence - It would be difficult to select one individual. Everyone with whom we worked in the office and on site provided excellent service throughout the process.

Additional Comments

Additional Comments - In conversations with various members of the crews, we heard over and over again that they liked Paragon in terms of how the company operates. They stressed and appreciated that Paragon believes in doing quality work with quality products, which produces happy customers. We agree.

Easy to work with. all of the contractors are professional and polite. GRB is a great team to work with.

I am pleased with this organizations work ethic, vetting of customer needs process, attention to detail in their building techniques, and follow through. I am nothing but satisfied!!!
Definitely WILL recommend!!

Paragon will make sure you are completely satisfied with your finished project.

Easy to get in touch with Jeff. Easy to make changes as we went along with design of project. Did interview several builders but kept gravitating back to Golden Rule.

Paragon Construction Company was fantastic. They were consistently professional and attentive and we are satisfied with the outcome.

Areas For Improvement

Areas For Improvement - You guys didn’t fall short during the family room/ bathroom remodel. If at all possible, the contractors need to clean the area that they pass through as well as the room that they worked in.

Areas Of Satisfaction

Areas Of Satisfaction - Communication for updates/ schedule change etc. are done in a timely matter.

Current Referrals

Current Referrals - Not at this time.

Recognized Excellence

Recognized Excellence - All of you guys are exceptional, it’s hard to choose,

GRB lives up to its name - treating others the way they would like to be treated themselves. They will endeavor to build a quality product and ultimately, they will do what it takes to get the job done to your satisfaction.

Excellent workmanship, attention to detail and communication.

The work was performed top notch! The entire team was professional. Would hire Paragon for my next remodel.

Did a great job. Smooth communication throughout the whole project.

I would highly recommend Paragon Construction for any interior or exterior project. My project was an exterior project, but a friend of mine used them for an interior project and she highly recommend them to me. They are more expensive than other companies, but once they started my project, they worked diligently until it was completed. There was no time they didn’t show up for days and come really late and leave early like some companies out there do.

Concern For Needs

Concern For Needs - Scott listened to my thoughts on what I wanted to do and asked questions to better understand my wants.

Sales Solutions

Sales Solutions - Scott was very thorough. He gave me his thoughts on what should be done and showed me pictures so I could see different options and what they looked like. Since I don’t have a huge understanding of construction, he very happily answered my many questions and was very patient with me.

Follow Up

Follow Up - Scott kept me fully informed on next stops and following up on paperwork, etc.

Professional & Organized

Professional & Organized - Paragon Construction was extremely professional and organized from day one to the last day. The portal they use which access is given to their clients for their project is a wonderful tool for communication. It shows where they are at every step of the way, shows pictures of their progress and you can send messages to them.

Project Manager Professionalism

Project Manager Professionalism - The PM was very professional and courteous. He also had no issues with answering all of my questions and returning my messages in a timely manner.

Communication

Communication - Paragon Construction’s communication skills are excellent,

Installation Crew Professionalism

Installation Crew Professionalism - All of the crew was very professional and organized and very nice to deal with.

Clean & Safe

Clean & Safe - Yes, they cleaned up every day before leaving and protected the area.

Areas For Improvement

Areas For Improvement - There was a mishap during the construction of the extended roof. It rained overnight and the water came in through my bedroom ceiling. I would suggest when constructing a roof, covering the roof with a tarp, even though rain might not be predicted, as a precautionary measure.

Areas Of Satisfaction

Areas Of Satisfaction - Communication, punctuality, friendliness, work ethic, professionalism.

Recognized Excellence

Recognized Excellence - Scott Faison and Kevin Fournier

We have already recommended Paragon to several people. Their staff and sub-contractors were excellent to work with.

Concern For Needs

Concern For Needs - Jeremy did a great job of guiding us in our decisions.

Sales Solutions

Sales Solutions - When we got our quote, we needed to modify so that the cost fit our budget. Jeremy was great at helping us decide where we could make changes to get the cost within our range.

Professional & Organized

Professional & Organized - Everyone we had contact with were wonderful, friendly and highly qualified.

Schedule

Schedule - Even with several problems, Zach kept us on schedule and got the work done as promised.

Project Manager Professionalism

Project Manager Professionalism - Zach is an excellent project manager!

Installation Crew Professionalism

Installation Crew Professionalism - Joanna, John and all the workers were very careful to treat our home as if it were theirs.

Recognized Excellence

Recognized Excellence - No - because EVERYONE - including office staff - were equally excellent. So shout out to all of them!

We came to GRB early on, just as we were buying our property. We wanted to establish a relationship with a builder that we could trust. We met with Dennis who explained their process and overall approach. He took the time to look at the land we were thinking of and advising us on the building potential. A year later we cam back to GRB to begin the process and we've enjoyed the experience of working with Dennis and the design team. We know that the are working hard to make the house that we will love.

Our experience so far with GRB has been outstanding. We could not have searched for a better team to help us with our Family Compound Dream.

Leo Lantz construction did our kitchen and fireplace remodel . They gave a fair quote for the job , adhered to the timelines and quality of work is excellent . Would highly recommend them

Golden Rule is a great company to work with. They are attentive and helpful in creating one’s vision and work well with other architects to make one’s vision come to life. Golden Rule came as a recommendation by our architect and in research they came highly recommended by a friend. We would highly recommend Golden Rule to our friends and family and anyone looking to add on or update their home or even new home design.

Areas For Improvement

Areas For Improvement - They did everything that we wanted them to do.

Areas Of Satisfaction

Areas Of Satisfaction - Paragon Construction Company met or exceeded all of my expectations. They were all super polite and finished the project faster than the original schedule. They did a great job.

Current Referrals

Current Referrals - We have given our neighbor Scott's contact information and business card.

Recognized Excellence

Recognized Excellence - I would like to recognize Scott, Les, the general contractor, and Kevin, who was on site every day, for their exceptional service. Kevin was there super early, and he was super nice to me, my wife, and my kids. He took care of the property really well, the materials, and made sure that we were able to get in and out of the driveway. With everything that was going on, it was really good. Les and Kevin did a great job. Scott was phenomenal. Everyone was super knowledgeable.

Additional Comments

Additional Comments - The builder app that they use is awesome. They are super communicative. Their communication was great. Everything that they said they were going to do on the builder app, they did. The payment was super easy. The app made everyone's life a lot easier. It was pretty good.

We used GRB to completely renovate our kitchen. I've been familiar with their excellent reputation for 20 years so I included them when soliciting bids. During the bidding/design process, Jeff Nolte (GRB sales/design), came up with the design we liked best. We ended up giving his suggestion to the other bidding builders. As I expected, GRB was not the lowest bid. But we went with them because we felt that we knew what we were getting. We knew they were going to meet our expectations without any hassles. And they came through 100%. We love the new layout and quality of the materials and workmanship.

I have been singing your praises since my first interactions with your company.

Trust

Trust - The crew went beyond my expectations! I benefitted from advice and clear explanations of what was going on.

Punchlist

Punchlist - Once supplies were available, work was quickly finished. Your employees went above and beyond to get my place in order.

Areas Of Satisfaction

Areas Of Satisfaction - Everyone connected to the remodeling project at my place was considerate, and accomplished their part efficiently. I LOVED how carefully debris was cleared during and away after work was completed. All of my questions were always answered. I was treated with the utmost respect and consideration!

Additional Comments

Additional Comments - True to all promises... I love the home I live in now.

Areas Of Satisfaction

Areas Of Satisfaction - They exceeded my expectation with the scheduling, timing, and customer service.

Satisfied with Perez work and expertise Will not hesitate to call them for other projects.

This is our second time working with GRB for a project and the reason we returned to use their services is because they are a transparent and reliable company.

Leo and his team have been easy to work with and responsive.

Dennis never "pressed" for decisions during the initial contact period, but always kept the "contact" open

We have used Paragon to remodel our kitchen,21/2 baths, laundry room,mud room, and refinish our downstairs wood floors. They have replaced all of our outside doors. Over a period of about 5 years total. Seeing the same crew and subcontractors and knowing them by name says a lot about a company. We would recommend Paragon to anyone without hesitation. The people are quality and the work is quality.

Areas Of Satisfaction

Areas Of Satisfaction - Everywhere. Even touched up some paint for me on prior project

Recognized Excellence

Recognized Excellence - It would be unfair to single anyone out as they are all quality professional people

Without hesitation

Concern For Needs

Concern For Needs - Answered any questions I had and brought up any I had not thought of.

Sales Solutions

Sales Solutions - Provided a great solution and thoroughly discussed the pros and cons of each option.

Follow Up

Follow Up - Very strong lines of communication with full availability.

Professional & Organized

Professional & Organized - Very thorough, professional and detail oriented.

Schedule

Schedule - Delivered everything on the planned schedule.

Project Manager Professionalism

Project Manager Professionalism - Top notch and thorough.

Communication

Communication - There was literally never a day we were unclear on what the status was and what the next steps were.

Installation Crew Professionalism

Installation Crew Professionalism - Great team, top notch professionals that had a great attitude every day.

Construction Quality

Construction Quality - We love it and it looks great.

Clean & Safe

Clean & Safe - They did a great job making sure everything was clean and safe.

Value

Value - One of the best investments we've ever made in our home.

Areas For Improvement

Areas For Improvement - None

Areas Of Satisfaction

Areas Of Satisfaction - Top quality, very diligent with status updates and delivered on time. Literally could not ask for anything else.

Current Referrals

Current Referrals - Yes, and have already reached out to them.

Recognized Excellence

Recognized Excellence - Kevin, Kyle, Josue, Les, Scott and all the other team members all should be recognized for their exceptional service.

Additional Comments

Additional Comments - Had an amazing experience from start to finish and we love the finished product!

Areas Of Satisfaction

Areas Of Satisfaction - Zach provided a higher level of professionalism and and project management than I would have expected. Awesome.

Recognized Excellence

Recognized Excellence - Zach. Joanna and John.

Absolutely a GREAT JOB!

Concern For Needs

Concern For Needs - Totally understood what I wanted!

Sales Solutions

Sales Solutions - Made appropriate recommendations !

Professional & Organized

Professional & Organized - Above all expectations!

Schedule

Schedule - The weather didn't even deter them.

Project Manager Professionalism

Project Manager Professionalism - Zach kept me updated !

Communication

Communication - Beyond belief !

Installation Crew Professionalism

Installation Crew Professionalism - Just unbelieveably easy to get along with!

Construction Quality

Construction Quality - Material was a much beter quality than expected.

Clean & Safe

Clean & Safe - Every day they left the area cleaner than it was before they go here.

Areas Of Satisfaction

Areas Of Satisfaction - The whole Bathroom !

Recognized Excellence

Recognized Excellence - Zach, Joanna, John, Chris and Matt, Eric and the Plumber !

Additional Comments

Additional Comments - Lost for words with satisfaction !

Seasoned professionals, integrated team for every project phase and trade, customer focused delivery of service. I cannot recommend GRB strongly enough.

I started recommending Studio 38 to my friends and family since my very first meeting. They are incredibly kind, supportive, professional people who listen and never make you feel awkward about asking many questions, of which I had done.

Installation Crew Professionalism

Installation Crew Professionalism - This is where Paragon excels! As the customer, this is where I say Paragon “change my expectations.” From communication, to preparation of our living space during construction, to install, to daily cleanup, to finishing the job and ensuring everything was done right, WE COULD NOT BE HAPPIER!! We’re already thinking about what Paragon can do for us in the future. Phenomenal people and craftsmanship!

Golden Rule Builders was really amazing. It felt good having them do the work for us, and they did a good job.

Working with Studio 38 exceeded our expectations, Mariana was a joy to work with! Would highly recommend to all our friends!

they were reliable and very professional

This is our second major project with Perez Design/Build Remodel and we have been pleased with both projects!

The workmanship and communications are far above the competition.

Perez did a great job from the initial sales/site visit through review of the final punchlist. Perez was very patient with me as I made the big decision to proceed with a whole home remodel and also as I took the time to consider and make the many large and small decisions that were needed. Examples of these decisions are: where to remove and add walls and add a ceiling beam, the best HVAC system and where to put it, new attic insulation in the rafters, the locations, type, and brand of new windows and doors, the locations and types of ceiling lighting/light switches and electrical outlets, the type of flooring, trim, and cabinets, choices for a fancy glass, tile, and stone shower, a new electrical panel, an improved roof line for the front porch, and a new concrete front stoop and sidewalk. Since my house was mostly hand-built by my ancestors, it took a lot of workmanship to bring it up to modern standards and make it really nice.

Expertise

Expertise - Perez has great personnel with the expertise to complete a complicated project. The key people we engaged with included the Project Consultant (initial iterations on project scope and cost estimate), the Designer (floor plan/electrical), the Design Manager (cabinets/flooring/trim), the on-site Project Manager, and the Office Manager. All these people had incredible knowledge of their areas and were very professional.

Schedule

Schedule - Perez beat the agreed upon schedule. Perez personnel were on site almost every day; there were no big gaps in their focus on completing the project as efficiently and quickly as possible while still doing a high quality job.

Construction Quality

Construction Quality - One ding on the quality of materials and workmanship is that on some of the wood trim the top coat was allowed to pool such that it looks a little bit like a raised area of gray glue. This isn’t noticeable to anyone but me, but since I dust the trim, I noticed it. Given the massive amount of work on my whole home remodel, this is minor. Also, the internet connectivity wasn’t wired correctly and we ended up finishing that ourselves. The rest of the work was done extremely well.

Communication

Communication - Overall Perez did a great job communicating with me.

Problem Resolution

Problem Resolution - There were very few problems in my Perez remodel. At one point we had to pick a different version of white for my siding, as the prior choice was not available, but this was easily done. At the end we realized we needed a front stoop, since the porch was too high for just one step up, so Perez was able to sub-contract very quickly for a new sidewalk and stoop. It would have been really inconvenient for me to try to arrange this myself, and I probably would have had to wait months to get the work done.

Clean & Safe

Clean & Safe - The job site was kept clean and safe over the 19 weeks that construction was occurring.

Punchlist

Punchlist - Perez was flexible and let me start my own punchlist since I happened to be in town before they were ready to do their punchlist. Of course, since my list was done early, it had a lot of minor line items. Perez quickly completed all the items.

Areas For Improvement

Areas For Improvement - Perez met all of my expectations.

Areas Of Satisfaction

Areas Of Satisfaction - Perez exceeded my expectations in their structural engineering knowledge of how to add a ceiling beam to preserve structural integrity while removing parts of two walls. The two walls made all the existing rooms very small and hard to furnish and hard to use. We now have a large living room that is a much nicer gathering place. Perez was able to get my new floor pretty much flat, even though my home had been slowly built up over many decades, pushing out in 3 directions, and I was worried the floor would be a headache. Perez exceeded expectations in terms of design (cabinet/countertop/sink/shower materials/colors, trim material/color, and wall color); everything looks great. Perez met my expectations for the demolition of the existing walls, two chimneys, and a brick floor section in one room. Perez also did a good job with spray foam insulating my attic and switching from an oil furnace to a dual heat pump/propane HVAC, which they were able to install in the attic so that I have more square footage for the living space.

Lead Source

Lead Source - I found Perez by doing an internet search. Over a period of months as we decided what we wanted done, I developed the trust in their expertise and business ethics to hire them for the whole home remodel.

Additional Comments

Additional Comments - I was pleasantly surprised that the construction phase was close to zero stress. All the details were ironed out prior to the work starting, and we were able to stay with that plan. The Project Manager was very capable and easy to talk to.

Concern For Needs

Concern For Needs - Jeremy even came back to do the caulking by himself since his staff were not able to for various reasons. It’s obvious Jeremy cares for his staff and also his customers!

Project Manager Professionalism

Project Manager Professionalism - Les provided the absolute best progress notes that we were able to see in the app and via email. Very thorough and we liked reading them.

Areas Of Satisfaction

Areas Of Satisfaction - They work very quickly, friendly and easy to reach staff. Communication is very easy.

Recognized Excellence

Recognized Excellence - Kevin and Les. Kevin would make very good suggestions and you can tell he is an expert. Les is very thorough and his progress notes are very good.

Areas Of Satisfaction

Areas Of Satisfaction - quality is superb, and love the app that allows customers to view the schedule etc, and of course wonderful customer service!

We knew we could count on Perez every step of the way in our kitchen remodel. Someone always got back to us if we had a question.

Already have!

Excellent customer service, communication consistent and timely

Concern For Needs

Concern For Needs - Took the time to meet and discuss in detail

Sales Solutions

Sales Solutions - Exactly what we wanted with without pressure

Follow Up

Follow Up - Great Communication

Areas Of Satisfaction

Areas Of Satisfaction - Price/Value, Customer Service all superior

Recognized Excellence

Recognized Excellence - The whole team

Additional Comments

Additional Comments - Will use again

Areas Of Satisfaction

Areas Of Satisfaction - I enjoyed working with Paragon Construction Company and love my finished kitchen. They provided quality work, great communication and all staff I interacted with were professional and curious. The design process, selection process and construction proceeded effectively and Jeremy helped me to select and design a beautiful kitchen that fit our family’s needs.

Recognized Excellence

Recognized Excellence - Zach and Joanna

Additional Comments

Additional Comments - The Paragon team was very tidy. I really appreciated the way the team cleaned up each day.

They have been wonderful to work with.

The job of replacing my porch trim and installing new gable trim was executed extremely well by Paragon. The cost was fair, the installers were competent and friendly, and the project manager was responsive and communicative. They were also able to add to the original job scope the replacement of woodpecker-damaged trim.

I was very happy wit the porch addition. The few in-field changes were minimal and value added. Paragon did an excellent job on the design, planning, communicatopn and project management end. The quality of the workmanship and materials were outstanding.

Value

Value - I think the total cost was a little above market average, but in the end, I was very happy with my porch addition.

Areas Of Satisfaction

Areas Of Satisfaction - workmanship, materials, housekeeping, communication, buildertrend app

They were quick to respond, took all of our suggestions/comments into consideration and came up with a fantastic design.

Workmanship was close to excellent. Cost was much higher than expected and much higher than all others. Every little thing required a "change order" which added cost every time.

I had Studio 38 in to help with an update to my small primary bath and make it more functional. They have hit the mark and exceeded my expectations. They came up with solutions I had't thought of and kept me informed with frequent and clear communication. They were a pleasure to work with.