Paragon has done several projects for us - we are always confident of the quality of their work, communication throughout the project, resolving any issues that arise, and an overall satisfaction with the completed project.

Sales Solutions

Sales Solutions - Any problems or concerns that came up were resolved.

Follow Up

Follow Up - Great communication and response.

Professional & Organized

Professional & Organized - Always!

Communication

Communication - Absolutely!

Installation Crew Professionalism

Installation Crew Professionalism - Great crew - we always enjoy working with Joana, John and Matt.

Recognized Excellence

Recognized Excellence - Everybody we deal with are exceptional.

Additional Comments

Additional Comments - If you want quality work done, go with Paragon.

I am impressed with the complete "service" that GRB provides. From design choices, product choices, and meetings for discussion, GRB excels. Garry, the foreman for the project, is hands-on. He is here daily to supervise and work. He answers all questions and is responsive to our living situation.

good people. knowledgeable and skilled. great to work with

Concern For Needs

Concern For Needs - Scott was professional and conscientious

Schedule

Schedule - This included Paragon agreeing to demolition of the old deck ahead of schedule so we could have some sewer line repairs done before the new screened in porch was built

As noted below, we give 5 stars for the workmanship and professionalism provided by Leo and his team. They are all really nice caring people. But I would recommend to a friend that they start with an independent designer to get clarity around their wants and needs for their kitchen FIRST, and then get with Leo and his team. Many of our wants and needs were not uncovered by Leo's team and this led to either paying a lot of money for things we did NOT want, or wasting time and delaying the completion of our kitchen by not ordering things up front that we DID want.

For example, our pull out lower corner cabinet had an obvious unusable design the moment we saw it. We were just shown the CAD and told "it's behind this door and pulls out" - never shown what it looked like until it was installed. As well, had we been told our pots had to be of a certain height in order to use the peg boards we would have never ordered them since they were unusable.

Conversely, if we had been asked, "do you want a lazy susan in the upper corner cabinet?" We would have said "yes" immediately. Or, as also occurred, on our own, but too late in the process to do easily, we saw you could have an in drawer charging station for your ipad and iphones. We would have asked to put this in up front had we been made aware of this.

A basic suggestion for improvement would be to develop some sort of checklist that could be used with future clients at the first meeting. E.g "what things do you like about your existing kitchen that you want to ensure you maintain?" "what are the 3 top things you want to achieve with your new dream kitchen?" Would suggest showing pictures of kitchen's in terms of "latest features" for pull out drawers, cookie sheet stacking racks, etc. with accompanying check list to firm up wants, needs, priorities, etc. Wish we had been offered this. Who wouldn't? Even if the client was working with a designer, having the Leo Lantz team take this step to ensure alignment on wants and needs up front would go a long way toward enhancing the entire customer experience.

The entire process was handled professionally from beginning to end.

Leo and his team answered any question and were patient with idea changes.

I think they are very professional. I'm thrilled with their work and cleanup. I'm very satisfied.

I am very happy with the work. I would recommend them to anybody. They were very professional. They took pride in their work, and if I had any questions, they answered them. I plan to go back to them for more work in the future.

Paragon did a great job of replacing our old wooden deck with a new composite deck that looks great. The use of their online project management tool kept us apprised of the status of the project then entire time with daily updates on what was accomplished and what to expect next. The entirety of the project was well documented in the tool

Communication

Communication - Outstanding

Installation Crew Professionalism

Installation Crew Professionalism - Guys did a great job very professional

You are good professional

Project Manager Professionalism

Project Manager Professionalism - Kevin was there to get his crew started explaining scope of work and followed up regularly and ensured tweaks to final intstalation were addressed. Thorough, professional, and friendly!

Installation Crew Professionalism

Installation Crew Professionalism - Andrew and Daniel were great! Very nice job including workmanship, clean-up, and professionalism.

Areas Of Satisfaction

Areas Of Satisfaction - Exceeding- Replacing two of the pantry doors to ensure a better fit; finding color matching “J” trim to our vinyl siding when original pieces could not be reused after patio doors were installed. Attention to detail!!

Recognized Excellence

Recognized Excellence - Scott, Les, Kevin, Andrew, Daniel, Shelley, and Molly we’re a pleasure to work with.

We've had 2 projects completed by Perez. Both have been excellent experiences.

Prompt,Professional,Precise. W3

The quality and attention to details is a plus for GRB. Pricing for painting is well above market price which is a negative. GRBs goal of zero defects at project completion is a big plus. The build team and project manager were aggressive to identify and resolve all issues. The upfront process (design and activity leading to build contract) was slower than expected. Recommendations to improve the upfront process are noted below.

Professional, easy to work with and budget friendly. Quality and friendly workers. This is my third time using them and I wouldn't hesitate to call them again.

Concern For Needs

Concern For Needs - Quick to answer my questions, even after hours.

Areas Of Satisfaction

Areas Of Satisfaction - Everything from start to finish exceeded our expectations

Recognized Excellence

Recognized Excellence - Scott and the entire installation crew.

Areas Of Satisfaction

Areas Of Satisfaction - Paragon Construction Company met or exceeded my expectations with the installation of the door. They also helped me with a piece of flashing on my roof that had falling off a few days prior. They even came back the next day to make sure that was done properly. Paragon Construction Company's customer service is always great. All their employees provide great customer service.

Recognized Excellence

Recognized Excellence - I would like to recognize Scott. He is a great salesperson. He was very professional and really knows his product.

I was quite pleased with all of them except the electrician. He made a couple of errors.

Areas Of Satisfaction

Areas Of Satisfaction - The construction folks are super nice and professional and are always great at housekeeping and cleanup.

Recognized Excellence

Recognized Excellence - As always, Scott, Holly, Josue, and Shelley were a pleasure to work with.

Recognized Excellence

Recognized Excellence - The whole team team a great job from the beginning to the end of the project.

Additional Comments

Additional Comments - Will use them again for next home improvement project.

Professional & Organized

Professional & Organized - Everybody worked hard, didn't cut corners and explained everything they were doing. I just sneeked a peek and left them alone!

Areas Of Satisfaction

Areas Of Satisfaction - EVERYTHING.

Recognized Excellence

Recognized Excellence - John & Matt didn't waste any time. Joanna stepped in when needed.

Use Comments

Use Comments - The customer service was excellent and the finished product is fantastic. We are very happy with the end result s.

Areas Of Satisfaction

Areas Of Satisfaction - Customer service and

Recognized Excellence

Recognized Excellence - Kevin and Scott were both great to work with.

Areas Of Satisfaction

Areas Of Satisfaction - They met or exceeded my expectations, as they were very helpful in assisting with moving furniture and prepping the area and helping to put things back in place after the project was finished. They went above and beyond helpfulness.

Recognized Excellence

Recognized Excellence - I would like to recognize that they were all exceptional.

Additional Comments

Additional Comments - It was a wonderful experience, and we will be using them again soon.

Areas Of Satisfaction

Areas Of Satisfaction - The build time exceeded my expectations.

Recognized Excellence

Recognized Excellence - I would like to recognize my project manager.

All of the contractors were professional, kept me informed, and the quality of the work was second to none

We have repeatedly told our friends about how great our experience with GRB has been. Everyone has been friendly and easy to work with. We appreciated how willing they were to work with professionals that we brought from outside GRB into the project. When we started this project we liked our home and its location. Now we love coming home every day and never want to leave.

If someone has a plan for their remodel- I highly recommend the project team led by Tom Hambleton. His team had an eye for detail and was meticulous regarding the work. I will recommend this company for anyone who has an idea of what they want in their build or remodel. Tom, Eddie, and Mitch will make it wonderful!

We’ve dealt with other companies on previous remodels. Pricing changes were always a hassle. GRB has been amazing regarding pricing clarity.

very professional, attentive and 10x's better than risking your roof to a "Chuck in a truck"

Scott Faison worked very hard on a couple of different porch types and ideas until I decided on a screened porch. He was very patient and always very helpful.

Concern For Needs

Concern For Needs - Scott Faison worked very hard on a couple of porch types I was interested in and he helped me settle on the one that worked best for me and my budget.

Sales Solutions

Sales Solutions - Scott did an excellent job of presenting different solutions.

Follow Up

Follow Up - Scott followed up in a very timely manner.

Professional & Organized

Professional & Organized - Paragon was more professional and organized than anyone construction company I ever worked with and I had two homes constructed for me and a remodel in the past.

Schedule

Schedule - They did stick to the schedule.

Project Manager Professionalism

Project Manager Professionalism - Les and Kevin were very professional and courteous.

Communication

Communication - Kevin communicated with me almost daily through every step of the construction process.

Installation Crew Professionalism

Installation Crew Professionalism - They were very professional.

Construction Quality

Construction Quality - I am very satisfied with the quality of the materials and workmanship. First class all the way.

Clean & Safe

Clean & Safe - The job site was kept clean and safe.

Value

Value - I think I got more than fair value for my money.

Areas For Improvement

Areas For Improvement - None.

Areas Of Satisfaction

Areas Of Satisfaction - They exceeded my expectations in they way they presented all the available options they could offer and in the way they kept me informed about everything.

Current Referrals

Current Referrals - I do not know anyone now, but I would recommend Paragon to anyone wanting to an addition or remodeling of their home.

Recognized Excellence

Recognized Excellence - Scott Faison, Les and Kevin.

It was helpful for someone who is putting the future of their house into someone else's hands that they trust the people they work with. I looked into a couple other companies before Patagon but overall got a feeling that they were not understanding the level of work needed and I could not fully trust their expertise. Feeling that I could trust a company from the start put me at ease. That's hard to find in this business!

Schedule

Schedule - Thank you for understanding my need to not work on Saturdays, even though it threw you behind schedule. It was super important to me!

Areas Of Satisfaction

Areas Of Satisfaction - Thank you for the mail box! That was going above and beyond for sure! And for reimbursement of the food that was lost, even though it was not expected.

Recognized Excellence

Recognized Excellence - Zack, for answering so many questions and helping with my little changes and "emergencies". The rest of the team was amazing also and very respectful of my space and my time.

Areas For Improvement

Areas For Improvement - None

Areas Of Satisfaction

Areas Of Satisfaction - We needed the work to be completed by a specific date and they more than accommodated that. The subcontractors are not only good, they are reliable and trustworthy.

Current Referrals

Current Referrals - Not at this time

Recognized Excellence

Recognized Excellence - Joanna, Zach, Matt, and John all exhibit an attitude of caring and respect, not only for the work but also for the customer.

Additional Comments

Additional Comments - They are the only contractor we would use for any home improvement project.

Paragon Construction Company is wonderful. I would say that they are the best contractor experience that I have ever had. They were on top of everything, responsive, did exactly what they said they would. It was perfect.

Areas Of Satisfaction

Areas Of Satisfaction - Paragon Construction Company really met all of my expectations. They were clean upfront on the cost so that I knew going into it. That price never changed. I did make a few changes and was able to discuss it with them to make addendums. The day before work started, they came out to do a walk through and showed me where everything would be and the measurements. The crews working were fantastic. They checked in on my about stuff. It was just a really great experience over all.

Current Referrals

Current Referrals - I have had a few neighbors come by, and I gave them a flyer for Paragon Construction Company.

Recognized Excellence

Recognized Excellence - The whole team at Paragon Construction Company did a fantastic job both days. Scott was excellent. Kevin did a good job as well.

Additional Comments

Additional Comments - I would wholeheartedly recommend Paragon Construction Company to anyone who needs help.

Leo and his employees are always professional and courteous. They regularly communicate when they are coming to our house and what they will be working on. Leo comes by the job very often to make sure everything is done correctly. The subs that Leo uses are very good at their trade and also courteous and professional. The recommendations of where to buy faucets, counters and accessories have been good also.
I would highly recommend Leo Lantz Construction. They do excellent work.

Follow Up

Follow Up - Scott was very helpful and thorough in answering all of our questions and presenting options.

Project Manager Professionalism

Project Manager Professionalism - Joanna was kind, respectful, patient and professional with all of our concerns and questions. She was wonderful to work with.

Yes, I would recommend the builder. While there were some schedule delays and instances of miscommunication regarding parts of the construction process, the builder made efforts to address and resolve the issues as best as possible.

Quality work, responsive to my preferences and any concerns, staff was patient with me as I went through the process of deciding how to approach my renovation and some existing characteristics of our house which I did not like.

Communication

Communication - I received daily updates during the project

Areas Of Satisfaction

Areas Of Satisfaction - The detail of the planning and the schedule was great. everyone was so nice too

Concern For Needs

Concern For Needs - Scott and the entire team addressed all concerns in a timely manner. Scott listened and made necessary recommendations. Everything was done correctly and with attention to detail throughout the entire project. This was seamless.

Sales Solutions

Sales Solutions - The initial consultation and design process was top notch. Scott made sure he understood what the project was, provided all the information necessary in order to design, took accurate measurements and photographs, and talked about what to expect and how long the project would take. Everything went as planned.

Follow Up

Follow Up - All follow up work was completed in a timely manner. All correspondence was responded to. Everyone was responsive.

Professional & Organized

Professional & Organized - Beyond professional and organized.

Schedule

Schedule - The project was completed in the exact timeframe given. Amazing.

Project Manager Professionalism

Project Manager Professionalism - Everyone was professional and courteous.

Communication

Communication - All communications were professional and there was never a lapse in reasonable time in response. The App is extremely effective and efficient with communications.

Installation Crew Professionalism

Installation Crew Professionalism - The installation crew was professional, respectful, and worked very well together as a team.

Construction Quality

Construction Quality - Excellent.

Clean & Safe

Clean & Safe - They cleaned up everything. They were attentive. There was no horse playing around. They got down to business and completed the project as planned.

Value

Value - The pricing was right in line with other companies. Even better than some. But the true value of the project was the great experience and professionalism. Priceless.

Areas For Improvement

Areas For Improvement - None. It’s clear Paragon is a well run company and the employees are valued.

Areas Of Satisfaction

Areas Of Satisfaction - Everything. Paragon is the best construction/remodel company I have ever hired.

Current Referrals

Current Referrals - No. But if I ever do, I’ll send them your way.

Recognized Excellence

Recognized Excellence - Scott Faison, Kevin Fournier, Shelley Neofotistos. Installation crew.

Additional Comments

Additional Comments - We needed a new front door and frame. We consulted with at least seven other companies over a year time span. Each company was missing an essential element for such a project. I became aware of Paragon from a mailing flyer, and we decided to go to the business location. It was immediately clear we finally found the right company for our project. Everyone was courteous, respectful, responsive, and professional throughout the entire project. The front office staff, sales, installation crew, everyone. This was hands down the best experience we’ve ever had during a remodel. There is no need to ever use another construction company. And I will always recommend Paragon to others.

I have already recommended Perez to several people, who have also had good experiences.

I have had several projects completed by Perez, and I am overall very satisfied with them.

The entire planning and execution process was top notch. Mother Nature threw us some curveballs but Paragon staff kept me fully apprised of scheduling changes. Everyone was a pleasure to work with.

Employees Professionalism

Employees Professionalism - Jerry and Roger were fantastic to work with. Kept us updated on the project and were flexible with us when we needed it! Great guys!

Recognize Excellence

Recognize Excellence - Roger, just a great guys! Easy to work with, explained the process, gave excellent insight and suggestions on our building project, every phase of the project was seamless and the quality was of the highest standards.

We have used Paragon Construction for numerous projects. We have a great deal of confidence that the job will be done correctly or if there’s an issue that arises, it will be taken care of satisfactorily. Once you’ve found a contractor that you can trust and with the confidence the job will be done correctly, you use them for virtually every job.

Recognized Excellence

Recognized Excellence - Our experience with Zach Paul has been a good one. He is very knowledgeable, personable and responsive.

Professional quality workmanship. Flexible and takes the time needed to be sure you understand and agree. Warranty their work. A great group of people who do quality work.

Concern For Needs

Concern For Needs - Takes the time to go over all proposals and adjust as needed

Sales Solutions

Sales Solutions - Does not propose one solution. Provides you a number of choices. Also always ready to adjust as needed even as the project is underway.

Follow Up

Follow Up - Checks back after all is fine and provides a warranty.

Professional & Organized

Professional & Organized - See all other comments

Schedule

Schedule - Sets a schedule, sticks to it and can adjust as needed.

Recognized Excellence

Recognized Excellence - Really the whole team. Jeremy, Zach Johanna and the rest. Strong leadership followed by quality professionals.

Working on our 5th project with Leo Lantz Construction and have already recommended them to others many times.

We interviewed 3 other contractors and went with Golden Rule because of it explaining the different stages of the project. The ease of setting up meetings. We just felt a connection that this was the group to go with. A shout-out to Jeff Nolte for this.

Perez, at this point and time, stands behind work, explains everything, has a good display, and you can see what they're doing. The cost was fair. People say it's high, but you pay for what you get.