Paragon has done several projects for us - we are always confident of the quality of their work, communication throughout the project, resolving any issues that arise, and an overall satisfaction with the completed project.

Sales Solutions

Sales Solutions - Any problems or concerns that came up were resolved.

Follow Up

Follow Up - Great communication and response.

Professional & Organized

Professional & Organized - Always!

Communication

Communication - Absolutely!

Installation Crew Professionalism

Installation Crew Professionalism - Great crew - we always enjoy working with Joana, John and Matt.

Recognized Excellence

Recognized Excellence - Everybody we deal with are exceptional.

Additional Comments

Additional Comments - If you want quality work done, go with Paragon.

I am impressed with the complete "service" that GRB provides. From design choices, product choices, and meetings for discussion, GRB excels. Garry, the foreman for the project, is hands-on. He is here daily to supervise and work. He answers all questions and is responsive to our living situation.

good people. knowledgeable and skilled. great to work with

Concern For Needs

Concern For Needs - Scott was professional and conscientious

Schedule

Schedule - This included Paragon agreeing to demolition of the old deck ahead of schedule so we could have some sewer line repairs done before the new screened in porch was built

As noted below, we give 5 stars for the workmanship and professionalism provided by Leo and his team. They are all really nice caring people. But I would recommend to a friend that they start with an independent designer to get clarity around their wants and needs for their kitchen FIRST, and then get with Leo and his team. Many of our wants and needs were not uncovered by Leo's team and this led to either paying a lot of money for things we did NOT want, or wasting time and delaying the completion of our kitchen by not ordering things up front that we DID want.

For example, our pull out lower corner cabinet had an obvious unusable design the moment we saw it. We were just shown the CAD and told "it's behind this door and pulls out" - never shown what it looked like until it was installed. As well, had we been told our pots had to be of a certain height in order to use the peg boards we would have never ordered them since they were unusable.

Conversely, if we had been asked, "do you want a lazy susan in the upper corner cabinet?" We would have said "yes" immediately. Or, as also occurred, on our own, but too late in the process to do easily, we saw you could have an in drawer charging station for your ipad and iphones. We would have asked to put this in up front had we been made aware of this.

A basic suggestion for improvement would be to develop some sort of checklist that could be used with future clients at the first meeting. E.g "what things do you like about your existing kitchen that you want to ensure you maintain?" "what are the 3 top things you want to achieve with your new dream kitchen?" Would suggest showing pictures of kitchen's in terms of "latest features" for pull out drawers, cookie sheet stacking racks, etc. with accompanying check list to firm up wants, needs, priorities, etc. Wish we had been offered this. Who wouldn't? Even if the client was working with a designer, having the Leo Lantz team take this step to ensure alignment on wants and needs up front would go a long way toward enhancing the entire customer experience.

The entire process was handled professionally from beginning to end.

Leo and his team answered any question and were patient with idea changes.

I think they are very professional. I'm thrilled with their work and cleanup. I'm very satisfied.

I am very happy with the work. I would recommend them to anybody. They were very professional. They took pride in their work, and if I had any questions, they answered them. I plan to go back to them for more work in the future.

Paragon did a great job of replacing our old wooden deck with a new composite deck that looks great. The use of their online project management tool kept us apprised of the status of the project then entire time with daily updates on what was accomplished and what to expect next. The entirety of the project was well documented in the tool

Communication

Communication - Outstanding

Installation Crew Professionalism

Installation Crew Professionalism - Guys did a great job very professional

You are good professional

Project Manager Professionalism

Project Manager Professionalism - Kevin was there to get his crew started explaining scope of work and followed up regularly and ensured tweaks to final intstalation were addressed. Thorough, professional, and friendly!

Installation Crew Professionalism

Installation Crew Professionalism - Andrew and Daniel were great! Very nice job including workmanship, clean-up, and professionalism.

Areas Of Satisfaction

Areas Of Satisfaction - Exceeding- Replacing two of the pantry doors to ensure a better fit; finding color matching “J” trim to our vinyl siding when original pieces could not be reused after patio doors were installed. Attention to detail!!

Recognized Excellence

Recognized Excellence - Scott, Les, Kevin, Andrew, Daniel, Shelley, and Molly we’re a pleasure to work with.

We've had 2 projects completed by Perez. Both have been excellent experiences.

Prompt,Professional,Precise. W3

The quality and attention to details is a plus for GRB. Pricing for painting is well above market price which is a negative. GRBs goal of zero defects at project completion is a big plus. The build team and project manager were aggressive to identify and resolve all issues. The upfront process (design and activity leading to build contract) was slower than expected. Recommendations to improve the upfront process are noted below.

Professional, easy to work with and budget friendly. Quality and friendly workers. This is my third time using them and I wouldn't hesitate to call them again.

Concern For Needs

Concern For Needs - Quick to answer my questions, even after hours.

Areas Of Satisfaction

Areas Of Satisfaction - Everything from start to finish exceeded our expectations

Recognized Excellence

Recognized Excellence - Scott and the entire installation crew.

Areas Of Satisfaction

Areas Of Satisfaction - Paragon Construction Company met or exceeded my expectations with the installation of the door. They also helped me with a piece of flashing on my roof that had falling off a few days prior. They even came back the next day to make sure that was done properly. Paragon Construction Company's customer service is always great. All their employees provide great customer service.

Recognized Excellence

Recognized Excellence - I would like to recognize Scott. He is a great salesperson. He was very professional and really knows his product.

I was quite pleased with all of them except the electrician. He made a couple of errors.

Areas Of Satisfaction

Areas Of Satisfaction - The construction folks are super nice and professional and are always great at housekeeping and cleanup.

Recognized Excellence

Recognized Excellence - As always, Scott, Holly, Josue, and Shelley were a pleasure to work with.

Recognized Excellence

Recognized Excellence - The whole team team a great job from the beginning to the end of the project.

Additional Comments

Additional Comments - Will use them again for next home improvement project.

Professional & Organized

Professional & Organized - Everybody worked hard, didn't cut corners and explained everything they were doing. I just sneeked a peek and left them alone!

Areas Of Satisfaction

Areas Of Satisfaction - EVERYTHING.

Recognized Excellence

Recognized Excellence - John & Matt didn't waste any time. Joanna stepped in when needed.

Use Comments

Use Comments - The customer service was excellent and the finished product is fantastic. We are very happy with the end result s.

Areas Of Satisfaction

Areas Of Satisfaction - Customer service and

Recognized Excellence

Recognized Excellence - Kevin and Scott were both great to work with.

Areas Of Satisfaction

Areas Of Satisfaction - They met or exceeded my expectations, as they were very helpful in assisting with moving furniture and prepping the area and helping to put things back in place after the project was finished. They went above and beyond helpfulness.

Recognized Excellence

Recognized Excellence - I would like to recognize that they were all exceptional.

Additional Comments

Additional Comments - It was a wonderful experience, and we will be using them again soon.