Very early in the process and the likelihood to recommend would be in a later step

We were disappointed with how communication was handled by the office, particularly regarding pricing transparency and the timeliness of responses. Pricing was often not clearly broken out or explained, which made it difficult for us to fully understand the costs and at times gave the impression that we may have been overcharged.

From the beginning, we discussed additional work we needed with our salesperson, with the understanding that we would either add it to the current project or create a new contract. However, due to the lack of communication and timely follow-up from the office, we eventually stopped asking about the additional work and decided we would either complete it ourselves or use another company if needed. The additional work we had hoped to discuss included roofing, siding, drywall and trim work throughout the house, as well as window and door replacements. Instead, the focus seemed to shift primarily to a kitchen remodel, and the pricing was high enough that we ultimately decided not to pursue any additional work with GRB.

The field team, however, was great to work with. They were very responsive and took the time to thoroughly explain all aspects of the project, answering our questions even outside of normal business hours at times. Matt McCarthy, Nick, Cody, and John were the main members of the field team we worked with, and all of them did an excellent job with communication, problem solving, and workmanship.

I think it would be great if your prices were a little closer to some others in the area. That would make you more affordable for mulitiple house projects.

Wonderful to work with and great results!

The staff at GRB responded to every question, comment or problem almost immediately. They were responsive to our needs. No matter the issue, nothing was too trivial for them to respond.

We've had an amazing experience throughout the project. I highly recommend Leo and his team to anyone.

Scott came up with a great solution for what we needed and it turned out great

Concern For Needs

Concern For Needs - He met with us to understand what we wanted and came up with a great plan that fit within our budget

Follow Up

Follow Up - Scott quickly answered every question we had and always was pleasant to deal with.

Clean & Safe

Clean & Safe - Often during the project there were alot of materials and supplies coming on our driveway and property. The crews were always trying to make it easy for us to continue to use our cars and they always would clean up as much as possible at the end of the day.

I have already recommended Paragon to several neighbors and whenever I here of someone contemplating a project recommend the call Paragon before they decide on someone.

Concern For Needs

Concern For Needs - We have worked with Scott on several projects and he always exceeds in design what we were thinking of.

Sales Solutions

Sales Solutions - It was really helpful to get multiple options with varying costs to help make or decision

Follow Up

Follow Up - Constantly, throughout the project

Professional & Organized

Professional & Organized - After our first project we didn't even consider looking elsewhere

Project Manager Professionalism

Project Manager Professionalism - Both Les and Kevin did a great job overseeing the project and made sure every aspect of the job met or exceeded our exceptions. They communicated each step as to what and when things were happening as well as any changes as the project progressed

Installation Crew Professionalism

Installation Crew Professionalism - They couldn't have done a better job and were extremely neat in cleaning up each day.

Value

Value - It is the old saying "You get what you pay for". Yes Paragon is a more pricy company but they ALWAYS do superior work.

Areas For Improvement

Areas For Improvement - To give a better cost expectation as to electrical work do preparing the site for construction

Areas Of Satisfaction

Areas Of Satisfaction - All aspects exceeded what we envisioned the finished product would be.

Current Referrals

Current Referrals - Yes

Recognized Excellence

Recognized Excellence - I really can not recognize one individual over another as each member of the team, from the initial meeting with Scott to the final project completion with Kevin, Les and all the crews honestly couldn't have done better.

Additional Comments

Additional Comments - When we have our next construction job, Paragon will be my first and last call.

They have been very good and patient with everything.

We have worked with other builders / renovation contractors and Golden Rule Builders have been more thorough and more attentive than any of the others we have worked with.

Building with GRB has really made life easier and more enjoyable. From design through construction, the GRB staff has been warm and supportive. The process of building is a challenge, but we could rely on GRB to help guide and get the job done. Most important is the warranty period. Rather than being left being on your own with your new house, the GRB team stands ready to assist from the smallest to the biggest details. If something needs to be corrected, they get it done.

Paragon did an outstanding job within the price and time frame that they quoted. It was a very pleasant experience working with them.

Concern For Needs

Concern For Needs - Scott asked questions and reviewed the site to fully undrstand what we wanted to acomplish with the project

Sales Solutions

Sales Solutions - Scott and Abby presented us with multiple options and guided us through the selection process.

Follow Up

Follow Up - Scott and Abby followed up with us multiple times throughout the project to make sure we were informed and satisfied with the work and the progress.

Professional & Organized

Professional & Organized - All of the Paragon personnel, as well as their sub-contractors, were very respecfull and professional at all times. Always asking if we had any questions or concerns, and explaining exactly what they were going to do and when.

Schedule

Schedule - Kept to the overall agreed upon schedule and kept us informed of what was happening each day of the project.

Project Manager Professionalism

Project Manager Professionalism - The Project Manager and the whole team, including the sub-contractors, were all vey professional and courteous.

Communication

Communication - They were very proactive with communications through the Buildertrend software as well as in-person and via phone and text messages. Never had any issues reaching anyone or getting return messages.

Installation Crew Professionalism

Installation Crew Professionalism - They did a great job with the setup and the clean up, and made sure the house and property were protected thoughout the project.

Construction Quality

Construction Quality - The project was completed exactly as planned and promised. High quality workmanship. Looks like it was part of the original house from the beginning.

Clean & Safe

Clean & Safe - Everything was proected throughout the build and equipment and materials were safey stored each day

Areas For Improvement

Areas For Improvement - None

Areas Of Satisfaction

Areas Of Satisfaction - The build came out even better than we had hoped. They were very thorough with their plans and with explaining everything every step of the way. They followed up after completion to make sure we were completely satisfied.

Recognized Excellence

Recognized Excellence - Zach Paul was outstanding to work with. Chris was really great with the drywall installation. Very meticulous and takes a lot of pride in his work. Abby spent a lot of time with us showing us options and helping with the slections.

Additional Comments

Additional Comments - I am planning to use Paragon for future projects as well.

Extremely reliable - love the app for contact and pictures

Areas Of Satisfaction

Areas Of Satisfaction - Offering great solutions!

They take pride in the work they do.

The whole process was honest and upfront and the team knows what they are doing. They were true to their word and schedule through the whole build.

On the basis of an excellent experience and outcome with a porch/deck/patio project, we highly recommend Paragon Construction Company for a high-quality home renovation.

Concern For Needs

Concern For Needs - Scott Faison is a tremendous asset to Paragon. He listened carefully and repeatedly to our project objectives and remained involved at every phase as a resource to ensure our satisfaction.

Sales Solutions

Sales Solutions - Scott was simply brilliant as a construction designer. He presented us a wide variety of options in easy to understand ways but always made clear recommendations that resulted in a far better outcome than we originally anticipated.

Follow Up

Follow Up - Scott always followed up with us quickly and thoroughly.

Professional & Organized

Professional & Organized - Every member of Paragon Construction conducted themselves in a professional and friendly manner. They set clear expectations and fulfilled them consistently. The planning and organization behind their field execution set the highest standard.

Schedule

Schedule - To the degree humanly possible, Paragon kept to the schedule as provided to us through the BuilderTrend app and website.

Project Manager Professionalism

Project Manager Professionalism - Les Long was our Project Manager and we cannot praise him and his work highly enough. His skill and extensive experience in the construction field ensured the final outcome matched Scott's excellent design. He treated us as partners at every stage of the planning and building process.

Communication

Communication - Every Paragon employee communicated with both my wife and me to our complete satisfaction.

Installation Crew Professionalism

Installation Crew Professionalism - Kevin Fournier led a skillful team of Paragon carpenters and personally supervised multiple subcontracted trade partners. They always had a plan and modified that plan successfully when unanticipatible obstacles were encountered.

Construction Quality

Construction Quality - We were very satisfied with the quality of materials used and workmanship. Paragon welcomed our input into many decisions, resulting in a truly customized renovation.

Clean & Safe

Clean & Safe - Paragon consistently cleaned up at the end of each work day and left us with a sparkling product at the end.

Value

Value - Ours project was a significant job for a significant price. We judge that price to be fair.

Areas Of Satisfaction

Areas Of Satisfaction - Kevin Fournier deserves special praise. He carefully watched the work of a subcontractor and was not satisfied with the installation of a major part of the project. After conferring with the entire Paragon leadership team, he insisted on a complete replacement of the subcontractor's work to ensure a high-quality outcome.

Current Referrals

Current Referrals - Not at this time, but we are alert for the opportunity to recommend Paragon to our friends and neighbors.

Recognized Excellence

Recognized Excellence - Scott Faison for exceptional design capability and communication skills. Les Long for expert construction planning, team leadership and communication skills. Kevin Fournier for construction excellence and communication skills. Josue Badillo for outstanding carpentry skills and consistently setting a positive example for younger employees.

Great communication, timely, friendly and professional.

job was managedvery well

They were good people to work with.

Our project manager was not easy to work with. His communication was subpar. When asking questions we were treated as if we were an irritation. He was not on site 50% of the time. Many mistakes were made that caused serious delays and inconvenience from lack of communication and absence.


If I had to do this again I am not sure I would pay the extra money to use this company. They promised above and beyond service but we were constantly told how expensive and important other projects were. Maybe if we spent a few million dollars instead of one we would be treated better.

It has been our experience that Perez has accommodated us with any problem that we have had with any of our projects. They have been there to correct EVERTYTHING - even as long as 2 years later. We are VERY happy with all of their work.

Additional Comments

Additional Comments - The entire Paragon operation is simply FANTASTIC!! From Jeremy and Shelly at the initial project planning and selection phases to Zach, Joanna and the rest of the crew we had a positive experience start to finish and LOVE our new kitchen!!

Perez Design/Build Remodel was very professional.

Throughout the project, the team at Paragon was open to ideas and did a very good job of communicating with us. We are also impressed with the commitment and expertise of the work crews. They do an excellent job and speak highly of the relationship they have with Paragon.

Areas For Improvement

Areas For Improvement - None

Areas Of Satisfaction

Areas Of Satisfaction - This was a drainage project, so different options were considered for where to place the runoff pipe. We discussed options with the project manager and the team lead and decided on the route which would best handle the water runoff (which ended up being different from the originally proposed plan). The expertise of the installers helped generate the best outcome. The real test, of course, will be whether the drainage system works as planned when we have the next period of heavy precipitation.

Current Referrals

Current Referrals - Not at the moment, however we have recommended Paragon to others based on the work performed in a previous project.