Budget - We knew it was very likely there would be some additional costs on top of the agreed on budget. And there were, but they were all within the realm of acceptable given the rising costs of construction material. Several additional costs were because of things we requested.
Communication - We were in regular contact with the project managers and owner via text and they were always receptive and responsive.
Problem Resolution - Any problem we brought up they fixed or at least considered. Some problems were
Wake Remodeling was very professional during entire process. All contractors were thorough and punctual. They were helpful in offering design chance and product selection .Very accommodating to scheduling work hours.
Wake Remodeling was great to work with. As issues came up, they worked hard until resolved.
I highly recommend WakeRemodeling. We have done a few projects with them of verifying sizes and complexity, quality is excellent every time!
Areas Of Satisfaction - The design approach is a game changer! Really helped us achieve our desired outcome in color pallet, style and function without losing sight of our budget.
Areas Of Satisfaction - Luke is great to work with. They are a good company and they do a good job.
Employees & Subcontractors - Can't say enough about this aspect. And you know...it was only AFTER receiving services from another company (paint contractor) where every bullet on this survey I'd be having to mark "0" ...that made me realize just how MUCH I appreciated Wake Remodeling. I took their professionalism, communication, knowledge and HONESTY...all for granted. For that...I live in regret. Would recommend them for any home improvement project.
Areas Of Satisfaction - HONESTY and friendliness. (<-- maybe that's not important to some ppl these days. It IS to me. I want to feel a company is giving me the kind of service they'd do for their own home or family.)
Additional Comments - my experience with Wake Remodeling was six years ago Everything was of excellence quality and workmanship. As to how they are today, I really could not comment, but I would contact them should I be in need of their services in the future Thank You
Luke and company did an amazing job on our bathroom upgrade. We are extremely pleased.
Review - Luke and company did an amazing job on our bathroom upgrade. We are extremely pleased.
Wake Remodeling exceeded our expectations there isn't a better experience that i could have possibly hoped for. I highly recommend them!
Review - Wake Remodeling exceeded our expectations there isn't a better experience that i could have possibly hoped for. I highly recommend them!
We had a fantastic experience with Wake Remodeling. Our renovation project was extensive and many 1966 house problems popped up. All were solved creatively and professionally. I think what we appreciated most was the great communication and the skill with which Wake Remodeling executed some difficult modernist architectural details.
Problem Resolution - They are SUPER problem solvers!
We're super pleased with our remodel from Wake. Several people have commented on how great the finished product looks and also that the new space fits seamlessly with our house. Luke and his guys were knowledgeable, professional, and friendly, and they worked to make an upstairs remodel job as non-intrusive as possible. Beyond that, I was 9 months pregnant when this project began (needed a nursery for the baby). They surprised us with a thoughtful baby gift. Seriously great experience. Definitely recommend!
Review - We're super pleased with our remodel from Wake. Several people have commented on how great the finished product looks and also that the new space fits seamlessly with our house. Luke and his guys were knowledgeable, professional, and friendly, and they worked to make an upstairs remodel job as non-intrusive as possible. Beyond that, I was 9 months pregnant when this project began (needed a nursery for the baby). They surprised us with a thoughtful baby gift. Seriously great experience. Definitely recommend!
I couldn’t be happier with the renovation of my kitchen and family room with Wake Remodeling. I have already recommended them to several friends and neighbors!
I continue to be impressed with the quality of work that Wake Remodeling does.
Luke and his team are professional and know how to get the job done!
It was 3 years ago that our bathroom was remodeled and we're still very happy with the work. The original tile floor our builder put in had cracked mortar joints and loose tiles after a few years. Wake remodeling did the job right and we've had no issues, the floor is as solid as the day installed. They did a custom shower enclosure with no glass and no door and I love not having to clean the door and the tracks.
Wake Remodeling bailed me out at the last minute when I had to fire my original contractor for poor workmanship. I had a baby coming, and they had almost no time left to finish remodeling three bathrooms and replacing the flooring in my house, but they came through for me.
I can't say enough good things about Luke and his team at Wake Remodeling. Honest, talented, hard working, professional. I would definitely recommend them to a friend and would hire them for future renovation projects. It was a pleasure working with them.
Areas Of Satisfaction - The team--all capable, hard-working, polite. Luke-honest and open about setting realistic expectations and goals. No surprises in billing or final results.
Review - I can't say enough good things about Luke and his team at Wake Remodeling. Honest, talented, hard working, professional. I would definitely recommend them to a friend and would hire them for future renovation projects. It was a pleasure working with them.
Renovations of any part of your home can be stressful. However, Wake Remodeling made it an excellent experience. They provided guidance, suggestions and made appointments for us to make our selections. They were great at keeping me informed on a daily basis about what contractors were coming to work that day and their arrival times. I felt comfortable w/ all of them in my home even when I wasn't there. I highly recommend them to anyone that is considering a remodel/renovation project.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Wake Remodeling as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys