I've already commented to others on what an excellent job you did.
I felt it was high priced, but I did not have a choice. It was a decent job.
Very professional, the head crew director was very courteous and would call on my mother and check on her and keep her updated on the job.
They were very professional. Explained everything thoroughly. They did a fantastic job on the roof. They did a great job cleaning up after themselves. I would definitely recommend.
I am going to recommend them because of how well and quickly it was done after they came out. There were no delays. I am absolutely going to recommend them.
I would recommend Victor's roofing. They were efficient and kept me informed and answered questions I had during the installation process.
I am likely to recommend them to a friend because I just felt that they were very trustworthy and carried true on everything they said.
Absolutely! From start to finish and even after your company stood by exactly what they said your company stands for.
I was happy to find a flyer in my mailbox from MHI Roofing after I had interviewed a number of unreliable roofers in the area. I was very impressed with the free consultation I was given. The crew was prompt and precise. They were organized, courteous, thoroughly skilled and pleasant. Everything was cleaned up as promised.
The team was professional and considerate of our property and needs throughout the roofing job
Considering the size of the job, from the initial meeting with the regional manager and the sales representative, they came to the house and spent a lot of time with me and my wife. Having done roofs before and listening to them, I knew they knew what they were doing, and I immediately built a trust with them. I am glad I chose them, and they back their work. How much more can you ask for? I highly recommend them.
Very friendly & professional staff. Quality materials. I felt really good about going with this company & I’d recommend Victor’s to other people needing home improvements. Only, make sure that everything discussed at the time of sales, is in writing so nothing is left out, like the soffit in this case. That’s my only complaint.
Great service and communication start to finish!
They answered my call early on a Saturday morning and came out the same day prepared to thoroughly assess the wind damage done to my roof.
Sales guy took his time to explain every part of the process and very knowledgeable about the products. Work crew was fast and friendly.
Just didn’t have the best experience overall.
To be sure you’ll be treated respectfully and get a great quality job, hire Victors!
Satisfaction with all aspects.
Cost a bit high, but negotiable
The work seemed well done. I was frustrated that I could not communicate with any of the workers. They seemed willing but I had a few questions and could not speak or understand their language.
They were very thorough. When the sales men came, they had these nice red shiny vans marked with Rogers Roofing. When the crew came, they had red shirts on, but had no advertisement anywhere other than a tiny name tag. The back of their shirts said, "We are roofers", but it did not say Rogers Roofing. It almost felt like they contracted out someone else to do the job.
What can I say? They did a beautiful job. They were excellent, their manners and everything. How they talk about what they are going to do, how they are going to do it and when they are going to do it. They did everything excellent. I can't say anything bad about it. Everything was just beautifully and professionally done.
Had a salesman come to my home and inspect our garage roof. My wife and I were told our garage roof by the gutters was concaved and the tile grit was piling up/water ponding. The salesman showed us video of this fact and we were told that quote "Yeah, we can fix that no porblem." Well water is still pending in the same location and nothing was done to correct the issue nor was anything taken off of my contract due to this. I disputed this to no avail. Will NEVER recommend this company to anyone.
They were masterly, efficient, and the work was done expertly in a very timely manner.
Just overall amazing
Great Company
Everyone that was out here working, they busted their butts and did a good job. They worked, they cleaned up, and everything. They were some of the nicest people that you would want to meet. They will work with you. It don't matter who you are, what you are doing or anything.
I don’t believe I’ve ever been through something like this. From the first inspection to the last day when they didn’t finish was just pure aggravation.
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It is too early to tell if I would recommend them to a friend.
Although the quality of work looks good from the naked eye, and the salesmanship was impressive, as I stated earlier, we never received any photos or communication from a project manager to ensure that the work we paid for was actually done as it should have been. This was one of the big reasons we went with Victors, as it isn't a service that all companies offer. It is disappointing to have been promised something, and then to have that expectation fall short.
We were willing to pay more based upon sales reps telling us a support beam needed to be replaced or supported. Turns out that was not true. It took me half a day to learn from the project manager that was not the case. The project manager did not show up until majority of the work was done. No worker other than the project manager spoke/understood English. I requested pictures as the work was done. I never received any.
I think we were OVERCHARGED. The only way to make it right would be to send me a check. I tried to contact management about the discrepancy; they never returned my call.
Rogers was professional, great communication, and worked quickly. The team was great and feel the price was competitive
I am very pleased with the outcome of the project.
Yes I wouldn’t hesitate to recommend Semper Fi!
The crews did an amazing job. Always updates from crew and office
Swmper Fi was prompt and efficient, finishing the job in a day.
Very professional in communication and workmanship.
Very professional crew from start to finish.
This is my first roof replacement. Semper Fi was recommended to me and I researched them online. Very reputable.
From the consultation team to the ladies in the office who do the ordering of materials to the guy who dropped off the trailer to the Project Manager to the Crew Lead to the crew, I was so impressed.
Everything was explained to my full understanding up front by the consultation team. The ladies in the office kept me updated on when materials would arrive and what the schedule would be. Materials arrived the day before the installation. The PM called me that morning and again explained what would be happening. He told me when the crew would be there and start. They were on time and finished in 8 hours! They had to shovel my roof and remove ice from gutters. I didn't even know you could replace a roof in the winter and I was a little nervous about it but I really trusted this company that it would be okay and done well. My windows, doors and landscaping were covered so no damage. The crew was extremely efficient and everything was cleaned up. The PM did a walk around with me after, explaining how everything was done. I also had attic insulation done at the same time and the PM showed me pictures of the attic when it was finished.
Can't say enough about this company and the crew I had. I would highly recommend Semper Fi for roof replacement.
This is because of the failure to communicate with me especially about delays in the accomplishment of the work and on completing the warranty work. I also felt the price was exceptionally high, but agreed to it because of the expected quality of workmanship. I am very disappointed in the lack of communication about delays in accomplishing the work. A simple phone call would have really helped to correct this. But at this point it causes me to believe that you do not believe in good customer service and to doubt your promises and commitment. Without this problem, my recommendation would be a qualified 4 due to the high price of the job.
I think what MHI Roofing did here was fantastic. They told me everything they were doing step by step and cleaned up. I even had a couple of questions regarding the cleanup, and they cleaned up even more. I'm so happy with the job. The only thing was the cost of it, but there's nothing we can do about that in this day and age.
On time, told me when they went to lunch
And when they would be back.
I do not recommend the company for anything.
There are several opportunities for improvement with Rogers Roofing. I am not satisfied that the estimate I was given was fair based on actual repairs completed. The estimate was lengthy and thorough, yet inaccurate. The job was not completed in 1 day as quoted, given lack of necessary supplies, which inconvenienced me to make adjustments to my work schedule to accommodate another appointment, rescheduled due to weather, and finally the second visit when the repair was completed. Communication started off slow to get me scheduled, with no advanced notice on when the repairmen were arriving and when the job would complete. This made for an overall stressful and inconvenient process.
People were friendly and very kind. Kept me up to date as to what was happening.
From the beginning of this process to the final walk around the people at Semper Fi were professional, prompt and polite. We will definitely recommend.
The salesman did a nice job. He was very polite. The workers that came to do the work, worked in four inches of snow. They did a nice job. They came back the second day it, and it was a little warmer, but not much. The workers did a nice job, and I was well pleased.
Quality of work and sprofessionalism of staff
The crew did an outstanding job-we were kept well informed during the process and they stayed till job was done and completed all cleanup we would highly recommend Victors