They need to do what they say they will do. The salesman said to do the work quickly, which they did. They said the gutters would be done quickly as well, which they were. They promised a complete cleanup of the area, and they did not. I have found forty nails so far. The issue so far with the work is that the cleanup wasn't great.

Everyone was punctual in arriving and throrough in the cleanup. Job was well done.

My overall experience was positive. The quick response to my inquiry was appreciated.

Work was completed as promised.

The most open, honest people I have ever dealt with.

I have used them two times, on separate occasions, and it was always the same quality - perfect! I'm just a firm believer, after seeing his commercials and how he puts himself up front to sell his company, and his employees and how he has trained them so superior, that when they come out, it's like dealing with Victor.
They have been taught and trained how to do their job and then it comes out really first quality.

They were very good.

We appreciate the crew were directly employed by Victor's and worked together very well. The crew leader, Aaron, was knowledgeable, friendly and did a great job of communicating with us.

I was told at the time of the quote that there would be different sets of workers handling different aspects of the job. What I received was the same 3 workers on both days. No idea how skilled they were from the start and had to have faith they would do a quality job. I figured out who the supervisor was when I initiated my initial contact with the crew. Was told he would come to me and keep me up to date on how they were doing.

We were very pleased with every aspect of their presentation and the quality of their workmanship. The appearance of the roof enhanced the appearance of our home.

Very good work Very good people working.and very honest.

Cabor the roof inspector who sold me on the project was great and very helpful! Then came the install Zane the project leader was very unprofessional. He ran short on shingles two different times, installed my roof plumbing vents out of plumb(bad enough that you could see from the road), when i went to plumb them in my attic two of the three weren't even connected due to the crew not using glue on the pipe fittings

They were really nice, friendly and professional.

Great communication well organized work force

I am satisfied.

Our supervisor Colin was excellent! He kept us informed during the entire project! He took pictures which was helpful! He was kind professional!

The overall job was well done, done quickly and I was informed during every step of the process what was happening and roughly when.

They either need to complete the work on the soffit first no extra charge or reduce the cost of the job

I rated 5 because the roof is excellent.

I consulted Victors based on a mail flyer. Their Google reviews were outstanding as well. Based on my own experience I fully agree with all the 5-star reviews, from project start to end. I will definitely be considering them again for future home improvement needs!

Can’t think of anything, I just don’t make recommendations to people as a rule.

The salesman, David, was great - professional, and really sold the product, also friendly and caring to us.

I already recommended them to our neighbors.

There were no unexpected add on costs. The entire process from start to finish was amazing. I am so thankful I found you.

See below.

They did excellent work and paid attention to every detail. The project manager kept us up to date on everything, and the clean up was very good.

They arrived early on both days and were very hard workers, I’m impressed!

The installers are professional.

Victors was outstanding, and everything was great.

They were all very friendly. When I called with a question, they got back to me in a timely manner. They did a good job of explaining anything I wasn't sure about.

Prompt early starters

Victors is highly rated by various rating institutions and they definitely earned the ratings they have received.

They were perfect. They came in early and did their work. They didn't mess around and cleaned as they went. They even got the little pieces.

The installers were very good workers and did not goof off. They were singing while working. They were very pleasant to work with.

This team worked very well together. A well oiled machine.

got in. got the job done. quickly efficiently.

They did a really good job. They told us what they would do and showed us pictures after the work was completed. We are very happy.

I had been searching around for awhile for a roofer that wasn’t to high in price, but delivered quality work. They showed up early and stayed until the job was done. The efficiency that I saw was amazing.

Exceeded expectations, all work was done professionally and thoroughly. Super impressed with all of it from start to finish. Customer service and communication was outstanding.

Victor's was a great company to deal with. They always communicated with us about the job and issues. The work is professional. The best part is I chose them not only based on their reputation but the fact that they sold, installed and warranty the job. Most companies sub-contract to other companies to do the work. Victor's holds the entire responsibility for their work, materials and warranty.

I knew that I was likely to spend more for the roof replacement when numerous advertisements on WGN radio.

It all went fairly smoothly despite having to reschedule because of the rain. That can't be helped.

I would never use them again or recommend them to anybody.

I have recommend 2 friends already.
I believe this is the best company for your needs.

I would recommend them to a friend because from start to finish, they did everything they said, it was done to my complete satisfaction, and I would urge anybody to give them a try, at least an estimate because they were outstanding.

To me, the experience was not cheap, but it was good.

The project manager went over the job with us step by step and remained onsite until the job was finished. He gave us constant updates and went over everything upon completion to make sure we were absolutely satisfied.

I can't get the inspector to represent me in court, and I need his testimony to do this, and I am stuck. It is my word against who knows who, and he promised he would, and I can't get him to move. It is costing me money to wait on litigation for the inspection of the bad shape my roof and windows were left in by the previous company.

See above. It all came down to the sales tactics. I am not about high pressure. I was very close to asking the guy to leave and not choosing Victor's due to the way it was sold. F- about that part. Knowledgeable, seemed like a reasonable installation approach, etc. Too much trashing of the other companies. Felt icky to be honest. Wished it could have been done more above board - you won't get any more business from me in the future.

The project manager refused to call me about problems that occurred. Multiple messages were left and still no call backs.