Valentine Roofing is open and still serving your essential roofing and home improvement needs. By offering virtual estimates and following all health and safety guidelines, both for our office staff as well as our skilled roofers, in many cases - are able to safely perform your entire project completely outside your home.
The sales pitch was really good, and I went with them because I know they advertise at a local Christian station. I paid them my money and the project kept getting pushed back, and I wasn't satisfied with the customer service after the sale. They did a good job cleaning up after the work was completed.
I will recommend it to friends if they need roofing.
Our salesman had stretched the truth with me and my wife about an issue that had nothing to do with selling us a roof, it had to do with his hockey back ground. My wife and I are employed by the Everett Silvertips and when we saw that Brendan was also interested in talking hockey, he shared his experiences playing in the Tri-Cities. He let us go on believing that he played in the Western Hockey League for the Tri City Americans. When I shared stories with him about my experiences with that team, he lied about people knowing people in that organization and never tried to correct my wife or me about his playing experience.
We were impressed with his friendliness and our common interest in hockey and since the bid he gave us was in the middle of three bids that we received, we figured "why not?" and accepted his bid. Later, I looked him up on line and found out that he played for a lower-tiered junior team that played in the Northern Pacific (NorPac) League. We were hurt, offended and angry that we would be played like that just to gain another account.
This also made us wonder, "If he's going to deceive us about something like that, what else is going to happen?". Suddenly we were seeing things during the process with a little more cynicism; Why wouldn't the credit union talk with us directly about financing? Why did it turn out that we needed to have 16 4' x 8' sheets of OSB replaced when Brendan figured we'd probably only need 6? Why couldn't OSB boards be replaced with OSB boards again instead of the more expensive plywood? If OSB is an inferior product then why weren't all the boards replaced? Why was Eddie giving us a "discounted" price of $119 for the boards and why was the price discounted before we even had a chance to object to paying $139? Why did the price of those boards include charging us fort the disposal of the old boards when they were just being tossed into the same dumpster that was brought on-site and included as part of the original bid? Why was the dumpster coming from an outside source instead of a Valentine dumpster as shown in the sales brochure? When a third installer was brought on to the job, why did he come in his own vehicle rather than coming with the rest of the crew in the company truck? Was he day labor and not actually and employee of Valentine as promised by Brendan and as mentioned in your sales brochure? And finally, when I texted Eddie back to thank him for the job, why did he suddenly stop communicating with me?
The job is done. The installation is just fine and the installation crew members were wonderful folks. By getting multiple bids I was able to learn a lot about the way the roofing business is run in general. Yet with all that in mind, could I give a recommendation for Valentine? No. However I probably wouldn't recommend the other companies that I got bids from either.
My experience with Valentine roofing was positive and excellent from start to finish. They demonstrated high level professionalism in every way and made the project a very positive experience. Strongly recommend them with confidence and would definitely use them again.
Pleased with the crew who installed the roof and love our new roof, but communication was poor from the company itself.
Out of three roofing companies Valentine roofing was honest and told me I didn't have a leak in my shed whereas the previous two roofing companies wanted the replace a 2 year old roof on the shed. I will do business and refer Valentine Roofing to friends and family because of their honesty. We did have a small repair done on a pole, on the main house roof, which had a crack at the base. The estimator was very thorough and meticulous in the details for the repair person. We are very satisfied with the entire process.
At this point Valentine Roofing has not agreed to take care of the gutters that were damaged by it's team. This could cost a significant amount of money to repair. This could have been avoided if Valentine slowed down and realised it's lack of experience before tearing off our roof and damaging very expensive gutter Helmet gutters.
Not only would I not recommend Valentine Roofing. I have actively discouraged everyone I know from using them. I am doing everything I can to continue to discourage possible customers.
We highly recommend Valentine Roofing! The transaction was seamless and we cannot help but sing the praises of the entire Valentine Team. Communication could not have been better.
We are very pleased with the office/jobsite coordination, the execution of the work, the speed and cleanliness of your crew.
My experience with Valetine roofing was great from the start to finish with everyone I worked with. Great estimator Brendan, communication With Eddie , site Forman Marcos job done one day. Still can believe how easy you guys made this large project. Will let everyone know you guys rock!!
Everyone we dealt with (starting with the receptionist) was pleasant and helpful. The Experience Manager was key in making our roof replacement a positive experience.
I am super glad i use them. They were efficient, amusing and had great communication and really helped me to fell comfortable along the way.
They did an excellent job replacing my large patio roof.
They went above and beyond, they were really good, friendly, and quick. They didn't leave any mess behind and worked really fast. Eddie and his crew were nice people.
The team on the roof was courteous, and dedicated everything to get the project done right the first time and in a timely manner.
Yes and I already have to our HOA president who as already received an estimate.
Honestly I think the best team I have ever worked with from Kevin giving my quote to MariCarmen’s communication and then the actual team that did the roof hands down AMAZING!!
The team that did the gutter work on our house was very personable and did a professional job replacing our gutters. They were committed to doing the job right. The recommendation for the 6" gutters by our estimator was on target as they cover the fascia boards nicely and the give the roof line a very clean look. Thank you
I'm happy with the service, great crew.
I really appreciated the people who worked on my project from the estimator to the project manager & the entire work crew. Everyone worked hard to make my roof their priority project & do it right. I really love my team.
Valentine Roofing was very professional, friendly, and well organized. It was a pleasure doing business with them. I've already referred them to two of my closest friends. It was a pleasure doing business!
I met with six different roofing companies. Some provided estimates without ever physically reviewing the property, some walked around the house. Only Valentine bothered to get onto the roof and go into the attic as a part of their estimation process. They were also the only company to discuss and offer ongoing roof maintenance. Their frequency and quality of communication before and during the project was fantastic. Their pricing was fair compared to the other companies. Their onsite project team was prompt, professional and took great care while working.
YES , please share my rating with Valentine Roofing.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Valentine Roofing as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys