Every part of the process was fantastic. Valentine Roofing had great communication, great quality, and great cleanup, and all my concerns were addressed promptly.
Did a great job on a difficult project, 12-12 pitch metal roof.
I already recommend Valentine roofing to my friends when they are ready for a roof
The roofing done was professional and knowledgeable. There were hiccups with both the insulation planning and the installation of the skylights.
The insulation was set up as remove and replace. When talking with the coordinator, they stated it was just a top-up and I had them confirm that it was a remove and replace as quoted. When the insulation crew arrived a few days be later, they also thought it was a top-up and had to go get a different truck and equipment in order to do the remove and replace. They were here quite late finishing the job.
The skylights were ordered incorrectly at first, resulting in a delay of their arrival and installation.
The skylight installation appeared to be problematic for the roofing crew. I had to locate the installation instructions online and print them out for the crew to follow. They had originally missed the mounting screws for the interior screens. They also didn’t know how to set up the remotes and, when I attempted to get them to follow the instructions, were unable to do so. I set them up myself in five minutes after they left.
Overall, I’m pleased with the results.
Seamless bid to scheduling. Quick turn around time. Clear communication
Valentine Roofing definitely helped with my roof. They were gracious with helping with a minor thing as well regarding my roof. For that I have recommended them to others.
Their craftsmanship was amazing I would have them on any job that I do
I can't say enough good things about Valentine Roofing! From start to finish, from sales team, to project management, to deliveries, to work crew, to follow up - every person at Valentine was exceptional and provided excellent service. We were initially very nervous about having to replace our roof. Valentine staff answered all our questions right in the moment we had them, helped us select the appropriate roofing material, kept us appraised of the timing of materials, equipment and staff, and really did a fantastic job of making sure we were comfortable with every step of the process.We are especially grateful for all the very hard work that Jose and his crew, David and Luis, did on our house. They kept our yard very clean, and were very polite and respectful of our space. They even fixed the errors that the original roofers had made.Valentine was recommended to us by two friends who had also had wonderful service from them, and the recommendations were spot on! Our new roof looks fantastic! We are very pleased and thankful for the wonderful service we received from Valentine.
Wonderful group of people to work with...Excellent company
I am happy with their professionalism; it was a job well done.
I am not happy with the quality of the work they did. We have been waiting weeks....for them to correct the job
What stood out is their speed. They were fast.
Elmer and crew were incredibly hard working and did fantastic work with a challenging roof.
We were pleased with the professionalism and efficiency. Everyone was very kind.
Excellent company would recommend!
David listened, was knowledgeable, thorough, not pushy. Courtney was helpful, kept me informed, answered my questions, coordinated activities. Jorge and crew were attentive to detail, efficient, thorough, assuring to watch. All were great to work with.
Valentine Roofing is an amazing company. Professional, courteous, and competent! They have it all going and we couldn't be happier with our new roofing experience with them.
The company did not do what I hired them to do twice. I clearing instructed that I wanted the sheeting replaced with plywood and paid for it, only to discover after they left that they did not do as they were hired to do. They gave me a "credit". I did not want a credit. I wanted the roof done the way I hired them to do. What good is a 50 year roof over 20 year sheeting? I also hired them to clean my gutters and they left a huge clog in one. I had to clean it and sliced my finger open doing so. Failure again.
Estimate and Proposal: Meeting with the estimater and he explained different options for replacing the carport roof so we could make a decision. He gave us an estimate in about 20 minutes after looking at the project and based on our previous experience with Valentine Roofing decided to proceed without getting other bids.
They did a great job completed the job promptly and could tell they were there
Valentine was incredibly helpful through all parts of the process.
We have had numerous issues including:
Job not being completed properly
Multiple issues with skylight
Siding and facia board thrown away and not replaced until pointed out by customer.
Unknown if the job was messed up in other areas.
They came and cleaned my roof. They forgot two sections of the roof. They claimed to inspect the roof despite forgetting two sections. When they came back, they only did one section they missed. They sprayed water on the roof that dripped through the skylight and damaged my drywall.
Quality roof, very nice and efficient crew lead by Elmer, excellent communication with Janice throughout the installation, I will definitely recommend Valentine to friends.
The material was great, the workers were great and the company personnel were a pleasure to work with. One of the best companies I have ever had do a project for me.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Valentine Roofing as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys