The team worked fast and delivered exactly what we wanted. They were professional, polite and cleaned up meticulously after each day's work. They solved the unforeseen problems (that always arise on projects like this) quickly and efficiently while consulting with me every step along the way. We couldn't be happier with the process and result.

We would have liked to have more manpower on our reroofing project, to reduce the time it took and reduce the time our roof was opened up.

The entire experience was so smooth. From the initial visit and estimate to the completion of the project.

Valentine Roofing completed the job promptly and did nice detail work on the flashings.

Fair estimate, corrected existing problems and the roof looks beautiful.

Very hands on and personable

Timely, quality, the company had great communication. When calls were made they got right back gave updates constantly. Great finish product at a good price.

Very dependable, supplies were kept neat, area around the house was neatly swept at the end of the day, finished roof looks fantastic!

Here's an email I sent to my experience manager yesterday after receiving a very strong complain from my neighbor who was negatively impacted by both the roofing & gutter crews:

We're in the process of getting the gutters installed yesterday & today. Unfortunately there was a two week lag between the ending of the roofing job and the start of the gutter job. During this time, about 1/3 of my home had no gutters. Last night during the atmospheric river that rained all night, we still did not have complete gutters on our house.

Aravia is my experience manager for the gutter job. Prior to the start of the job I provided very specific instructions about not using the neighbors property for tools, equipment, etc based on the experience we had with the roofing crew and the complaints my neighbor raised during that job. All was communicated clearly in advance Despite this notice, we had similar issues with the gutter installer that we did with the roofing crew - utilizing the neighbors property for gutter removal without asking permission. This rekindled all of the negative feelings and emotions my neighbor felt with the roofing crew and I took the brunt of her complaint head on. Not a pleasant experience to say the least.

After yesterday's issues, Aravia offered to speak with my neighbor to further apologize and try to smooth over the rough edges. I passed this along to my neighbor and received a long, detailed complaint about her experience with the roofing crew and the gutter crew which she asked me to pass along. I think it's important that you see this as well. She felt disrespected - again - with the gutter installer using her property without prior permission. I agree the roofing crew did an excellent job overall but from the comments from my neighbor, it could have been much better. The impact this experience has had on my neighbor and the resulting impact it's having between my family and my neighbor, will be long lasting. A simple apology won't fix the damage that was done.

I've asked Aravia to pass the text message on to you since I no longer have a direct line to you by phone.

see below

Very good communication and top quality instalation.

Good service

Very pleased with all facets of my roofing experience with Valentine Roofing. HIGHLY likely to Recemmend to others.

The entire process, step by step and from start to finish was always perfectly described by Valentine Staff to ensure our understanding.

Valentine Roofing was very professional. They were very fast and efficient. They did a very good job. They do quality work!

The process was clear and efficient from beginning to end. I appreciated the time spent on my quote and the use of visual aids. This was the only company that talked about adding hooks to the roof for future safety restraints. I asked many follow up questions and the person who set up my bid looked into each of them to get me answers. The office communicated clearly the process and got back to me on questions within the job. The work site was left very clean.

They were professional, cleaned up well, and we were really happy with the experience.

Overall I had a poor experience with Valentine roofing. The quality of my roof installation was poor. The flashing looked terrible. The original quote missed a skylight by the estimator, I was misguided on the impact of deck mount vs curved skylights which resulted in needing to make a change after the project started. The quality and communication from the on site crew was just terrible. It resulted in having to take another day off of work and have them fix this issue with clear resentment showed to me by the crew. I will not be recommending anyone to valentine roofing. Also, multiple times I was contacted about needing to pay for the job before it was complete and sent multiple notices about being ‘pat due’ when I arranged financing through valentine and the project was not complete.

The quality of the on-site work crew.

The company was great through and through.

Great price up front and amazing product. Great warranty too.

overall happy but not as thorough as Patriot Roofing but lower price. (used in Nov 2024 on my home)

the roofing job was fine... but treatment of my plants left a lot to be desired... you resolved the damage done to two of my plants but how you protected my plants in several areas wasn't satisfactory... whatever you used to cover/protect the plants cause the tops of the plants to be burned...

They were good.

We have been so happy working with Valentine! Responsive, personable customer service and easy to work with.

If I were to talk to a friend about Valentine Roofing, I would tell them they do good work and the price is similar to other companies, but that the communication can be lacking. It does only take a few days, so you don't have to deal with the upheaval for long.

It was easy from start to finish

workers were professional, courteous, and great work ethic.

Very professional hard work team!

Excellent communication. Left a clean yard.

We understood

There was a lot of miscommunication and lack of follow-up.

Best price and most complete inspection and bid. The choice was easy!

Roofing recommendation is a no-brainer. Gutter install leaves a bit desired.

By jacking the cost up or by what I call nickel and dime items.

Need to improve the communication with the material and dumpster contractors. The material contractor was short on one skylight and late delivery of roofing material delayed the completion by a day. I had to show where to locate the dumpster so it didn't block access to materials and when removed, the dumpster damaged edge of driveway.

Valentine Roofing did a great job replacing (2) building roofs at Cliffside Apartments, no complaints and they communicated well.

Clear view from the project Manager for the scope of work. Flawless execution of the schedule set by Valentine staff.

I really appreciate the constant communication by the project manager Jody.

yes it was all positive

Good value and excellent communication

Efficient, professional workmanship

On time and quality work.

We would wholeheartedly recommend Valentine to everyone.

The whole experience was top notch from start to finish.

Super professional company; hardworking and straightforward with the process. It was always easy to reach Jenna, our point person, when we had an issue.

Great communication, did a great job on the roof and clean up.

Dane (estimator) was timely and explained the process well. Eventhough there were few conflicts during material delivery and scheduling, things went relatively smooth. The crew did really good job and they came with great attitude for the job.

The cleanup was not satisfactory, and there were some issues that weren't exactly polished. We haven't gotten a response after texting and sending pictures to rectify the problem.

Great communication from initial contact, during construction, and upon completion. Complete with emails, phone calls, and pictures. Daily clean was outstanding too!

Nothing but regret after signing.