The workers did not finish what they were supposed to do or my understanding of what was to be done. The quality looks great over all though.

Quality of the windows , and it's actually quieter inside the house now with the new windows

Salesman steered us away from the buy two get two option.

Not much follow up after we placed order concerning progress of order. The day of installation was a complete mess. We were scheduled for 8-10 so we waited. I finally called at 0940 and was told our installation time was 12-2. I said that was not correct because we would not have been available at that time. After being put on hold for quite awhile, I finally asked to have a manager call me. Cary called me and apologized, he said the scheduler had mistakenly put the wrong time for our appointment. I told him I wanted the window installed that day and I would call him as soon as we got home but it might not be until close to 3P. He gave me what he assured me was his “direct” line which was not true, it was the general line. One of us arrived home at 1P and I called and left Cary three messages. He never returned my calls. Around 3P the installers arrived with no call indicating they were enroute. The guys installed the window and got ready to leave. They left the outside frame dirty and were going to leave it that way until we told them to clean it. The whole day was a mess and we were very disappointed.

Once an order is placed, patience is a must. You have to contact them for updates. Change installation dates multiple times. Promise to contact you after installation to make the experience right and never did.

We loved how the windows were constructed, how durable they are

I purchased your windows and a door in part because of the lifetime warranty at no cost. You changed that. There is now a fee for a service visit.

Very leased with the professionalism of the crew that installed our windows

Comment when completed

Arrived on time. Nice work. Cleaned up when done. Showed me specifics of door.

They showed up on time did a great job thank you

We had new windows installed the guys were very professional and clean about everything they did

Great product, Aaron in sales was wonderful.

We were pleased with our windows, but disappointed in the customer service

Not enough office staff to handle the telephone calls. They call back right away if you want to make an appointment for a quote but if you already purchased you are placed on hold for awhile then an automated voice says "leave a message" & they NEVER call back the same day.

Our whole experience from beginning to end was very positive!

The whole experience was great from meeting my salesman, Mike LaGuardia, who was very nice and knowledgeable to the window installers who were polite and did an awesome job!

A good product at a reasonable price

Easy to work with!

Don’t like paying two thirds up front for work not completed. Expecting customer to review a 38 page contract is unrealistic and obviously written by a lawyer. Shorter concise contract and a written agreement to give customer at signing and not using an iPad.

Sales men don't tell truth

Having software that would allow you to take a picture of my house and apply different windows for us to look at.

The job was done quickly and professionally.The guys were great

They were very clear, came on time, and were fast. I have not dealt with another company that was as fast as this company. I thank them for that.

Great sales and installation staff