I asked for all old trim to be removed and new trim with my windows which they did but left old trim beneath which is wider and sticks out.
Over all the experience was OK. We are not mad about any thing. From start to finish it has fimply been basic. The sales rep
I will definitely be telling anyone who is in the market for new windows to call you guys!
Sales- excellent. Product- great but sent 6 of 22 wrong windows. Installation- excellent. Service- fair, arguing about replacing panes wasn't pleasant. They made a mistake on 6 windows. Why do I bear the burden of switching new panes for new windows?
Additional Comments - Very professional. Not pushy which I liked. Answered all my questions thoughrolly.
Competitors - I went with universal. My first choice
Additional Comments - An excellent experience
N/a
Great quality and professional throughout our process
Competitors - Universal won my business. No real competition.
Additional Comments - The salesperson knew what he was talking about and I appreciate his honesty. Great guy!
Important Factors - Local Company and Business is very highly respected and rated. Then add in the lifetime warranty for the products and labor in the case of an issue was a huge factor in purchasing from Universal Windows Direct.
Additional Comments - The Salesman Frank Mangano was very well prepared, was on time and made sure that I was comfortable with the information and product and if there was a concern or question he was able to answer it without any problem or hesitation. He was a professional and very courteous and took his shoes off and did not make a mess or track in the outside mess into my home. Great employee!
Love the product
I would never recommend UWD to anyone I know or don’t know. Worst experience ever. Customer Service terrible, installation crew was the worst and most technician got the measurements wrong for my windows and front door
Competitors - I chose UWD over another quote.
Quality of product is. Very good we Definately like the product just wish they were more organized and on top of getting us 100% complete the process for us began in April we are still waiting today 8/18 on Moulding.
The sales person what extremely informative and very transparent. Shared comparisons Between Universal window and competitors. And to confirm his information, I looked it up online afterwards. That to me means a lot.
Installation Crew - The installation crew was very professional and very detail oriented. They made sure that our satisfaction was a primary goal of theirs
I have used them before and I was happy with their work. This time replacing an entry door I did not get what I wanted. I wanted a door handle I could lock from the inside as I left and the door would be locked when I closed it. Instead I got a door handle that does not lock. Instead I have to close the door, turn around and lock the deadbolt. For the storm door I even showed the sales rep what I currently had. It was a screen that was attached to the storm window. As I lowered the window the screen would unroll from above. Easy to switch. Now I have to remove the storm window to be able to use just the screen . I wold have been ok with a self storing storm window. I did not get what I asked for. Plus after the job was done the storm door does not seal. I can see daylight around two edges of the door. A rep came out to look at the job and noted all of my concerns. Waiting to head back from them. I was told I signed a contract and there was nothing they could do. Well the contract has colors for the doors but just codes and numbers for the door and hardware. So how am I supposed to know what all of that means.
Important Factors - Quality, cost, energy efficiency and durability. I like the lifetime warranty. It brings security.
Additional Comments - It was full of integrity and that's hard to find these days.
Excellent working team
I have done this already.
Absolutely I love my windows great install very efficient would highly recommend them
Installation Crew - Absolutely a great couple of guys very efficient clean up was a breeze when finished you never knew they were here very very pleased
The crew was knowledgeable and put my window in quickly. I am impressed.
Great experience with salesperson and installer. Jake and Jason
Additional Comments - I cannot express enough how awesome Eric Sears was during our discussion. Not only was he extremely knowledgeable he carried himself in a manor of confidence and excitment while informing us in detail about the windows best fit for my home.
I would recommend Universal Windows Direct 110 percent. Great windows.