Never would talk to us about the slider window that was manufactured. Even the installers and the engineers that came onsite agreed the window installed wasn't what we wanted installed.

Our windows showed up for install with one broken and 5 the incorrect size. The reorder never went through which caused a lengthy delay in the completion of our project. A manager by the name of Carey was supposed to contact us to discuss money being taken off of our project because of all of the problems and issues, STILL waiting for that phone call. VERY disappointed with customer service and follow up from your team.

Would recommend when asked

We like the windows and are happy with our choice. Only disappointing part is it has not taken away the chill. Of the house. Not surprised.

We like how it looks and the workmanship

Absolutely not this was the longest installation process I have ever dealt with you guys could never get anything right there's no communication and when you are trying to talk to someone higher up when you finally get to someone they obviously just move on to another job without you know someone else taking over and when you call for updates the staff is super rude won't let you talk to anyone higher up than them this was an awful experience and I will let everybody I can know

No

Professional, quality product

Efficient, polite,an ,ost of all the price

The installers were ridiculous - everything was a problem and an argument - we live in a home not an empty house the installers refused to move a thing and obviously had issues with my blinds being up - I did (10 books on the ground and 4 pairs of shoes) after a lot of nonsense, dismay and sighs - the one young man went outside to call his boss and explain how they weren’t going to install - I moved the tings myself - took 2 minutes - and I am on a walker and my mother is 77 years old. They also refused to slide a 3 foot table in the front picture window just slide it! - they purposely ripped blinds down in the upstairs bedroom (where the books were in their way) and threw the blinds on the bed and put a coffee table on top of them on the bed (and they are still all there until my friend goes to purchase new blinds and install them- as they were leaving they said “they took care of everything upstairs” left all the stickers on the windows - and still accepted the tips - because they swore they put everything back upstairs- the whole situation was completely different from when we purchased windows from you before- these guys were completely unreasonable and had no problem showing how put out they were

On time and professional

Everything was as explained.

Windows are built cheaply! Already have problems with parts breaking, felts falling out when I take the out to clean. Improper installation on one window so we couldn't unlatch to clean Turnaround for service is 2 weeks.

Universal Windows Direct replaced 6 windows for me and they did an amazing job! Highly recommend!

It took several calls to get someone to call back. Unfortunately, I was told 6 to 8 weeks October 15th around there. But the windows have not been installed, due to be installed on December 2nd

Recommend

NO I will not, I will tell everyone I know to NEVER buy from Universal Windows Direct.

Great job!

It is next to impossible to get anyone to answer the phone

I love the windows. The work was good. When they finished two of the screens were torn. I was told they'd come back the next day to repair them.
I was told that the windows carried a lifetime warranty: even if my kids threw a baseball through them, it would be covered. I went with Universal Windows Direct because of that.
I broke one of the windows and of course it was not covered. I ordered a replacement sash in June and it was never installed. I finally was able to get the sash delivered, but I had to install it myself.

Good value

Initial window installation had to be rescheduled since wrong trim material was sent and took several phone calls before 2nd installation was scheduled; when 2nd installation occurred, window screens were not correct, some caulking area was missed. We had to call customer service several times before we were able to reach someone who actually took action to fix the issues. We were told that the color of our caulk (brown!) was not available and we had to wait for it to be ordered and arrive. Overall displeased with the service from start (salesman) to completion. Should not have been so hard!

We were very happy with the salesman and the 3 men who installed the three doors.

Everything went pretty smooth. Windows look great!

Terrible experience with office staff. Was ready to cancel contract on the second day after signing.