I would because everyone was very concerned and supportive

window finally came ....was the wrong size. too small now i have to wait again. installers damage the corner of my house.no one followed up with me until i kept going after them. terrible follow up. I will advertise to everyone I know!!

Installers did great job with installation but could do a much better job on cleanup. Nice job on vacuuming the carpet but did not cover or clean any furniture which was covered in drywall dust from removal of existing windows

We love our new windows, easy to open, tilt to clean

From our sales person to our installers it has been a great experience. We love our new windows!!

The low score is because it took 7 months to get the door and we were told 8-10 weeks. The salesman didn’t get the order submitted correctly, then the company couldn’t get us the wood grain pattern for the interior of the door so that had to be changed. Then the final order wasn’t submitted for another month.

See responses below - very disappointed in the lack of customer service over our broken front door handle.

Five days after signing the contract for new windows,the company advertised a buy two get two free deal.So the claim that saving customers money does not seem to have any merit.

Windows were left VERY dirty, a lot of black tar like substance on them that had to be scrapped/cleaned off, windows stickers that don't come off easy. Spent over 2 days cleaning all the new windows. Frame of the windows were filthy. Multiple windows have a smudge inside the glass pane so it will be there forever. One of the larger picture windows has an air bubble inside the window that you can easily see from all directions. Some of the windows are hard to open, takes a lot of force to slide some of them open. My interior wall was damaged with a gauge in the wall in two spots. The outside trim is uneven on some of the windows with some of the trim hanging below the actual window, looks unprofessional.

Definitely would recommend Universal Windows Direct to anyone that asks me, They were GREAT from start to finish!!

Promp, quality installation ahead of quoted time.

The windows installed do not meet my expectations and I am very disappointed after spending a lot of money.

The whole process was so easy, and did a great job on installing all my windows on the same day.

i was lied to, I didnty get the 2 free windows that was part of the deal. management was not helpful and they refused to give me the prices on each window i purchased ...they also tried to double charge me for 1 aspect of the job

love our windows. Universals Windows Direct made sure everything was perfect

The windows and sliding door didn’t go well at all. Door has a crack on the glass, screen doesn’t slide well. Windows are hard to open except one. The front door was installed two days after the windows and the installers were great. Took great care and cleaned up very well after, explained to us in great detail how everything works. Can’t say that about the window installers.

My windows look very nice.

The two installers that came to my house, were on time, professional, and at times, I didn't know they were still working. The worded as a team, one inside and 1 outside. Every time a looked around, a window was being completed. They cleaned up everything and left as though they were never here. I was very pleased with the installation, I live in an area that the planes fly over my house. With the installation I could barel her the planes fly over

Still waiting for final product. Communication is laking

Additional Comments

Additional Comments - The look of my house went from ordinary to WOW.

Great experience from beginning to end! Jason and Rachel installed our windows were very professional and knowledgeable. Highly recommended!

It took years for us to be able to get new windows. All the employees were wonderful. Out of 11 windows installed, seven did not tilt in! Sure they were fixed and or replaced. It took 8 weeks for the replacements to be put in. Just very disappointing that we had to wait that long. Maybe installers should check completely before they leave. For the price we paid for the windows, I think this was not what we were expecting.

From start to finish, was an awesome experience and amazing people to work with.

the jury is still out for me, mostly favorable, I have an issue with 'black schmears' and stickum

Everything was handled professionally, from the guy we met at the rib fest in the Universal tent, to the sales professional (Jeff) and the measuring guy, all through to the installers. The only curve ball we got was that the new windows were thicker than the old ones, resulting in a loss of space on the window sill. We no longer had the room to put our old wider blinds back, thus, we had to buy new ones.