About this company
Universal Windows Direct of Cleveland
Since its inception by co founders William Barr and Michael Strmac in 2002, Universal Windows Direct has lived by the philosophy of CANEI - "Constant and Never Ending Improvement". This philosophy holds true in all aspects of our business, from sales and marketing to installation and service and has catapulted UWD from a small, local home improvement company to one of the largest exterior remodeling companies in the country. Every one of our employees strives continuously to be the best in the business at what they do and provide our customers with only the highest levels of sales, service, and support. We think our company's history speaks to this goal and to the power of what we can accomplish by never settling.
Types of work
GuildQuality surveys
Badges
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Satisfaction
Of 20018 surveys sent, 5857 were responded toReviews 5054
Of 5857 respondents, 5054 left a reviewRecent reviews
Nancy M.
The team got right to work. Didn't waste time, got everything inside wrapped up, then move outside to finish.
Samir P.
Never ever again doing any business with Universal Windows Direct and I will never recommend to any of my family and friends
James O.
The crew came to my house and did a fabulous work
Ricky C.
You are the worst company I have ever seen. You have destroyed my home and if you do not repair the damage we are going to court.
Dwaine D.
was done when scheduled without delays
Nancy K.
I’m still waiting for them to finish my front window. I can’t believe it takes this long to order some siding and soffit product.
Robert B.
good job installed fast cleaned up great
Kelly J.
Sales team was great but when I needed warranty support/service, response was extremely slow. I waited nearly six months for replacement doors and that was after two service calls that attempted to fix the issue. Very poor experience.
Pennie U.
The quality of the windows was misleading.
Review in Uniontown, OH
After purchasing one window, it has been a headache with install and then window breaking a year after install. Lots of nonsense for one window. A custom made bay window came delivered with two side windows cut differently. I had to say I was not accepting the window. How did it make it through quality control? The replacement window broke from cold weather a year later. Install was multiple trips and had to take unpaid time off to accommodate this.
Elizabeth S.
We love the finished product and how quickly it was completed.
Ken W.
Although the merchandise is quality, it’s a bit pricey, which would keep me from recommending it to people I know who just would not be able to afford it even with financing
Patricia B.
Quality or windows and Installers
Review in Lakewood, OH
Everything went according to plan.
Jim K.
Best price, installers and warentee.
Jeanne W.
I went with company and was lied to the sales person said I would never be charged even if my dog knocked the screen out and Universal Windows wants to charge me
Lisa R.
Absolutely the best out there !!
Jim P.
Easy to work with from sales through installation. Kept informed throughout the process and so far very pleased with the windows
Faith D.
The explanation of how windows designed, how they are different from other companies, no pressure, very thorough. the financing options and friendliness!
Roberta S.
I have 4 different phone numbers and contacts for Universal. I'm never sure what department I'm calling. One number that transfered to other departments would be more efficient.
Jodie W.
Love the quality of the windows
Review in Olmsted Falls, OH
Lower prices
Ryan S.
H uh oh put the wrong windows in through out my house
Connie L.
Very good work, very professional and the new windows are beautiful.
Review in North Royalton, OH
train your office people better
GuildQuality
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