They did a very professional job. They were also polite not to mention they even did extra curriculum work. Our home is really messed up , but after the job they did our home is worth the wild. Thanx a million !
windows appear to be of good quality but their installation methods and materials were not very high quality.
Horrible company to work with. Inconsistent through installation process. Financing was not as stated.
Was not satisfied with the person who came out to give us our bid / offer. Gave two different prices and in the end, we got charged more. I tried to argue how this was my problem, the person said because our bidder did the math wrong... so again why am I charged for their errors?? The next crew to come out had different window counts and stated things were not properly marked by the bidder. Very inappropriate and this is why I would not recommend to a friend.
First thing i asked when you called to set up installation was are the installers subcontractors which they are not but the crew sent to my house was working for windows direct just 2 days prior to installing my windows and upon futher inspection of my windows i found a few that the trim flashing was cut short by .375 inch on the bottom pcs i would like someone other than the installation crew to come inspect my concerns caulk is for sealing seams not gaps
Installers Professionalism - All of my installers have been fantastic.
We are happy with our new windows. The delivery took longer than expected due to the Covid19 situation, but it wasn't an extremely long wait. The installation went well and Ryan and Bryan were both friendly and professional. There were a couple of minor issues and were corrected immediately. Megan and Carey at UWD assisted in getting the issues resolved. Everything was cleaned up after the installation. They were also good about wearing their masks. Our biggest issue was the salesman who initially met with us did not respond to any calls I made to him and was no longer involved after the sale. I also felt he could have better explained the window trim options.
Installers Professionalism - The staff was on time and very professional. They did a great job with the clean up.
Quality Of Workmanship - We are very pleased with the way our windows look.
Clean - The staff did a great job.
Timeliness - We were happy that the windows came in earlier than expected and the scheduling for the installation was quick.
Overall Installation Experience - Installers did a great job; very professional.
The workers were polite - extremely efficient and capable to do the job at hand. the quality of work was above my expectations. My review should cary a little more weight in that for many years I owned my own window and door company and have a certain amount of expertise in this area.
Quality Of Workmanship - The trim work was clean and I have never seen anyone apply trim the way this crew did. Excellent.
Probably not, windows feel of low quality, flimsy, for the price, I guess time will tell
I love my new windows!!! I feel like I'm living in a new house!
Installers Professionalism - The crew that did my installation was like a fine tuned machine, each doing their part and at the end of the day, it all came together beautifully!
Quality Of Workmanship - The workers were very meticulous and demonstrated their skill as they performed the removal of the old windows and the installation of the new windows. They made sure that every little detail was completed to their high standards.
Clean - My house was cleaner when they were finished!
Effective Communication - They showed me how to operate the windows for ease of tilt-in cleaning.
Overall Installation Experience - The crew was wonderful, very professional and personable.
Additional Comments - I highly recommend Universal Windows Direct. If you are thinking of getting new windows, they are the best! From the beginning to the end of the process, it couldn't have been easier and stress-free.
Additional Comments - My installation team Ryan and Bryan, were out standing. Extremely polite and professional. They worked fast and I am almost certain the floor was cleaner when they left than when they got there. Genuinely great guys!
Additional Comments - My salesman Carlo was great. Friendly, informative and happy to answer questions. He made this extremely easy and even fielded a few phone calls from me after the sale. He was a great start to a great experience. From the sale to the measurement team( another couple of great guys who were polite and professional) all the way up to the actual windows, I would recommend this company to anyone.
Overall Installation Experience - Friendly but focused on getting the job completed.
Additional Comments - Will work with them again to do the next phase of the building.
Additional Comments - GOD Bless!!! Great
Additional Comments - GOD Bless!!! Get this Company.
Happy with the product that arrived in good condition. Still waiting on 1 replacement window that arrived broken and 2 entry doors that were incorrect and 2 screen doors that were incorrect. Don't know status of these replacements.
Never got my door.
Additional Comments - I'm very satisfied with crew and finished job! Area was cleaned up perfectly. Crew was professional and very considerate. I would highly recommend these gentlemen.
The installation crew were great.
We are disappointed that the storm door that was discussed with salesperson wasn't the one on the contract. I acknowledge that we signed the contract, but folks in UW that worked with us to rectify the situation were also confused with what was presented online. We ultimately agreed to keep the installed storm door that was installed once we got a better description of what was initially desired. The mandoor was installed such that there is a gap between the door and door threshold. We can hear wind whipping thru the door during windy days/nights. The storm door handle is crooked. There is a noticeable gap in the seal from the storm door corner and frame. UW did reach out to us and was proactive about making changes, and offered to install a new storm door. After a better understanding of the specs, we decided to stay with what was installed. I can't say we are totally happy with the investment.
Great experience from start to finish. Awesome work!
Installers Professionalism - They did an amazing job.
Effective Communication - Very good at keeping me updated
Overall Installation Experience - The crew was excellent, hard working and really got after it! Just a super job!
The first impression was great until we reviewed our order and the salesperson had tried to play bait and switch on what we wanted, only after calling and speaking with the sales manager who was to be my new point of contact. Windows were measured on April 27 in which I signed saying there was no change in my price, only later to receive a phone call from the salesperson telling me I had to pay an extra 300.00 for shingles which he was trying to avoid on the install, even though our initial paperwork where he was pricing in my living room he had written down black shingles. Then as the measure tech left telling me 5-6 weeks and my windows would be in... now understanding Covid has put extra stress on everyone, a call, an email, hell a smoke signal would have been nice to let your customers know about delays and what was going on with their several THOUSAND dollar purchases. During the 6 MONTHS wait for my windows, the communication was nonexistent, I had to constantly call your company to get an update. Then when my windows finally come in, my window for financing has past and I had to reapply, dinging my credit again. As a small business owner, I understand no one has a playbook for Covid... but communication goes a long way. I'm extremely disappointed with the entire professionalism and overall experience with Universal Windows Direct.
Additional Comments - Great product and company. I love my windows!
Additional Comments - The installers were courteous, prompt and professional in every sense of the word. They kept us informed throughout the process and took full responsibility when minor damage was noted. Completion of the job took a bit longer than expected due to inclement weather but cleanup done at the end of each day made up for the delay.
Fair pricing and quick/clean installation
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Universal Windows Direct of Cleveland as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys