When the installer showed to do replace my four windows he did not have the same color of windows that I had agreed upon of course this was not realized until he had removed the old windows and finally took the wrapping off of the new windows. I called the company and spoke to an agitated John Paul who was not very customer friendly, we came to an agreement that the new windows would be installed but as soon as the product came in my old trim would be replaced with trim that was the same color..Installation of the windows was in May the trim install was September and that was after calling the company repeatedly. When the installer of the trim arrived it was discovered that he did not have enough material to complete the job..He informed that he would go back to the shop then call me with a date to come back that was September 11th, I have never heard from them again.......Unprofessional and very diappointing to say the least. Eric S
happy with the windows( which were installed last year, but disappointed that I'm still waiting for my last window which was measured incorrect.
No one will call back for problams I have!!
Have now waited amply amount of time (44 days) to take this as I did not wish to give negative feed back for unresolved issues. Not only do I have unresolved issues I have not been in contact minus one voice mail on December 19th. Yes my install was forty four days ago and I did not reach out till much later, but a window was installed with a damaged lock. I have now waited forty four days even without a this extremely minor fix to a list of wrongs on my project. Anyone of employees on the payroll could remove two screws to swap the lock. I would had even been happy if the part was just mailed to me!
The windows are nice and the installation is good but they are quite expensive.
I am tickled to death with my new windows!
No surprises. They did exactly everything they said they do, and in a timely way.
I am very satisfied with the work that was done.
Love the windows but the customer service and installers leave a lot to be desired. All that was preached during the selling process is how great their customer service is but when you call them they don’t call back and disregard your issues
From start to finish it was a good experience. The sales person (Jeff) was very knowledgeable and personable. The installers (Jason and Greg) were awesome. On time, very clean and worked non stop to get the 14 windows installed. Their work is outstanding and our new windows work and look great. Thank you Tom from Kent Ohio.
I was not very happy with the communication from the company, after many follow up phone calls the company still managed to ship the wrong color sliding door for installation. I had to speak with the job lead person, and was never contacted by a manager with an apology. After agreeing to keep the sliding door at a discounted pricethat I had to initiate through the job lead person and not directly with their manager, the company still tried to collect the full balance from me. The bow window that we had installed is well constructed and looks to be professionally installed, but the inside finishing and touch up left much to be desired. I have contacted the company more than once because I still have not received my final paperwork and warranty packet.
First class workmanship. Very professional and friendly installers.
They are no ordinary windows!
Really enjoying the benefits of our windows. The fit and finish from installation, insulation, caulking and clean up was great. Communication could have been a bit better before installation, but great experience overall.
descent windows, installation went smooth and the guys were very professional . the only issue i have is that the salesman was at my house for 1.5 hours for his presentation which i understand but he kept telling me that my windows were gonna be customed made within an 1/8 of an inch to the frame, then i waited a week for a guy to come and get exact measurements. but when windows were installed i took pictures and the gaps around windows were 1/2inch to 3/4inch wide then were filled with spray foam and sealed so that is dissappointing. that is not installers fault, i guess. plus never heard back from a salemans or supervisor reguarding my investment except for this survey. i had all my lower windows replaced beacuse of how cold it was and was talked into super spacer space technology and was promised these windows would pay for themselves with energy savings. some rooms are just as cold when old windows were there so i am dissatisfied with my purchase
5 STAR, GREAT COMPANY, QUALITY WINDOWS AND WORKMANSHIP. CLEAN ,RESPECTFUL,PROFESSIONALS. WOULD RECOMMEND
First, the installer was great. HOWEVER, Universal Windows Direct would do better to answer its phones when customers call. In order to get a representative to come to the house, I actually had to go to a local mall to make contact with someone to set up the appointment. ANSWER YOUR PHONES!
As far as quality their windows are amazing at keeping our house quiet and warm. The salesman was great answered all questions and wasn't too pushy. The measurers were nice and quick but they did measure one of my windows wrong and I'm currently waiting for it to be made/installed. The installers were very nice and professional except with the clean up I had to pick up after them with stuff that they had left in my landscaping. The windows are great but I do have to clean all of them because they come dirty from the manufacturer which I didn't expect since Im paying a great deal of money for brand new windows. Overall it was a good experience and product besides a few minor things.
The crew was courteous and they did a fine job. I would hire again.
The installers were on time and diligent about getting the install done. However, they took smoke breaks and left our gate open to the backyard which let my dog run away. Also with a young child, the cigarette butts could be picked up and put in his mouth easily. It was frustrating since there is a trash can that was right next to their truck. Windows were also dirty and no communication after the install.
Excellent - From the time of sale thru installation. Very profession all the way down the line. The installers were courteous, efficient and cleaned the area in a blinding snow storm! Couldn't say enough.
First off, we enjoy our windows. Functionally, they are doing their job. I was a bit disappointed in the instalation and handling of the windows. Not that they were terrible, but for the company that sells themself as the premier company, I was disappointed. After installation we noticed scuff marks across the windows where it was obvious they had not been handled as I would have hoped. The other issue was the calking outside. The calk was just globbed on in a huge old bead. When I talked with the company they said, we have so many crews its they just all have their own ways of doing things. None of these issues were horrible. We enjoy our windows. Frankly, they just weren't the premium experience you would hope for from a company that bills themselves as the premier.
Even though the installers lacked the expertise I expected when I purchashed the windows, the company followed up with professionals more experienced and corrected the issues.
See comments below.
As of right now My windows are still not put in.They did the measure ordered the windows got them in and the installer came out said he couldn't do the work because the old windows were going to have to be completely tore out and they didn't measure for that so the windows they ordered wouldn't fit.So now I am on another waiting list till they get the windows that is needed.No one has called to say anything about what is going on or anything.But you got my money.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Universal Windows Direct of Cleveland as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys