Overall good experience

Ease of Issue Resolution

Ease of Issue Resolution - It took way to long to get a technician to the house. This was a simple repair.

Additional Comments

Additional Comments - Everything about my experience with this company was absolutly exceptional!!! From making the first appointment, to the final installation. We are very happy to have chosen Universal Windows direct for our new windows

My windows are a beautiful new addition to my home. The installers were very polite and helpful.

This is my second time using Universal Windows, no complaints. I have recommended them to two neighbors

Love my windows. Done in 6 hrs.They cleaned up after done,no mess.

Worste customer service experience in my life. The windows recommended are underrated for the size of the openings. They bow and bend and seals broken. Thought my two story great room was going to fall down. Looking at windows they look like a fun house mirror. Totally dissatisfied. Wish you offered a zero star rating. I wouldn’t use them for tree house windows

I just recommended Universal Windows to a friend yesterday.

I was impressed by the construction of the windows.

They were professional, friendly, accommodating to our schedule and delivered quality in a timely fashion. We have dogs that bark nonstop at strangers. They were not even phased by the barking. They always had a smile on their faces even though the dogs wouldn’t shut up. That meant a lot to us. I highly recommend them.
Wendy S.

Ordered in Nov. Needed installed by March 10. Did not do that.

I contacted Universal Windows Direct as the first of several window installation companies I researched and ended up not even contacting another vendor. I was nervous about the timing of the installation but the installer-Ryan Lilly made that day way more positive than I thought it would be. My experience with this company was way better than I had ever anticipated.

We still don’t have the doors installed nor communication about getting the correct ones ordered& installed.

From the salesman to the measure technician to the installers, this was an A+ experience! Windows look great and we are very happy so far!

Great windows and installation

Came in wrong color dissatisfied

I would recommend this group to friends and family!

I hate to give such a low rating being that they have worked to address issues I have had. I have a window that is STILL blowing cold air from all around it. Even after they came out to put more caulking in. This is dissappointing being that I had my windows replaced especially because of this window.

The result was ultimately just what we wanted, but it look a very long time, first for the initial installation and then several more months to correct three issues. Other than when I called because I hadn't heard anything for weeks or months, there was ZERO communication about service dates until a few days in advance. You could do a MUCH better job of providing periodic (at least monthly) schedule updates.

We are likely to recommend the company… however we are having trouble with the same window!

I will absolutely recommend Universal Windows to all my friends.

Communication

Communication - FIVE STARS PLUS

Installer’s Professionalism

Installer’s Professionalism - The installers (brothers) were FANTASTIC friendly, professional cleanliness cleanup everything will ask for these men again if I need more window installation.

Overall Experience

Overall Experience - 10+++++++

Universal Windows stands behind their products

Had a small problem with one window and the man that came to fix it was polite quick and did a great job.

Service Technician’s Performance

Service Technician’s Performance - As mentioned above, the service tech that fixed our issue was polite, professional on time and quick to get to work. Great representative for your company.

Installers were on time, professional & courteous. Product looks to be of good quality.

Cleanliness

Cleanliness - Job site was cleaned up inside and out. Had a few scrap pieces left in the yard, however the winds that day were gusting up to 30 mph soi can’t fault them for missing a few things.

Very good workers done a wonderful job

Universal Windows Direct was recommended by friends who live on Lake Erie. We were impressed with the look of their windows, they were impressed by the warmth despite the winds off the lake. Everyone from the salesman to the scheduler, installer and the person who called to verify that we were happy with the work performed were top notch. We couldn't find a warranty as good as this one. Wish we had tried them sooner.

My husband and I highly recommend Universal Windows Direct of Cleveland. The men who installed our windows were punctual, professional, and accurate in measuring our new windows and installing them on a cold December day. Thanks!

This project was just done. I have no way yet to know how it will hold up over time.

Installers Professionalism

Installers Professionalism - Best isntallarion team hands down

Everyone courteous, installed in a timely manner, installers were excellent.

We ordered beige windows on the outside and white on the inside with half screens in all the windows except for full ones in the two bathroom windows. We were bombarded with emails non-stop daily to sign the "order" documents online while we were in our one week time-frame to do our due diligence. We were not made aware that having an exterior color other than white, would mean that 1/2 screens was no longer an option. We would have selected White, had this fact been conveyed to us. The selection of beige over a white exterior color put a whole series of issues in motion, that have still not been resolved 10 months after installation.

Took over 2 years to have my door installed and have it be done properly. My windows however are beautiful.

The installers were very nice & cleaned up after done

Always professional and helpful

Have had nothing but problems with 2 sets of French doors that were installed over 10 years ago. Issues ranged from damage to doors in initial transport to my residence, poor quality installation, insect infiltration through gaps between doors and frames, water leaking through door frames around glass multiple times, and on and on. There has been no real effort in 10 years to finally resolve the problem, which is the doors and their installation are sub par. Would not recommend this company, their products or their installation service. In 10 years I feel like I have seen 1 competent technician who was just recently sent out to inspect the doors for more issues with leaks. His assessment that the doors should be replaced was, of course, overruled by someone above him who alleges he is one of their experienced technicians

Workmanship was excellent. Overall, the installers did an excellent job.

we have had siding and windows from you and had very good service, but the doors are another story. The front door was made wrong, wrong color, wrong configuration. The back door was to be white but ended up grey, which was the front door color. So then we had to wait for a new front door, that another six to eight weeks. We had to call to see when it would be in. They called the next day to set up the install, so how long would we have been waiting for that call if we hadn't checked?

for the follow up visit the tech was professional and listened to my concerns. He corrected every flashing issue and looks very good now.

I’m very happy with the appearance of the windows and the triple pane benefits for silencing outdoor noise from entering the home, as well as the insulation from outdoor weather at this point. I am a little disappointed in the ease of closing and locking some of the windows, as well as locking them back in place after tilting the sash in to wash the windows. At this point I’m not sure if it is a window defect or installation defect.

We had a few drafty windows in this old house.The low end windows had seen better days.
I resorted to using plastic and packing tape to keep the cold out on some windows.
There will be no need for that this winter,thanks to the decision to replace all 20.
The ease of cleaning windows is a plus,but will need to become comfortable with the screens that are spring release and do not open from.the bottom.
All in all,a great experience,mostly because the process did not take a day and a half.
***The only thing I could get picky about is leaving the windows with smudges,and specks of silicone on the glass.Also,a paper receipt of the total spent on the windows would have been nice.You see,we do not have a printer here.***
All in all,my husband and I are very happy for this new look on our brick home.
Many thanks to no pressure salesman Carlo,Benjamin Drake and his team,
all those involved who made this an enjoyable experience.
We will enjoy these windows for years to come.
Yes,we would definitely recommend UWDirect!

Service sucks

Large stickers left on all new windows

The windows are beautiful. Just a couple of problems with the kitchen windows and the time it took to figure out the solution.

I would recommend Universal Windows to others because of the quality of the windows and professionalism of sales staff and installers.

ALL warranty claims were addressed once parts became available. Supply chain issues were obviously an issue for the vendor. The only complaint involved the passage of months without any update to the customer. I had to initiate any periodic contact with Universal. I would recommend Universal on an overall basis. I don't know how their warranty compares to other manufacturers but True Lifetime +30 years to subsequent home owner is all the warranty anyone could ask for.

Windows sweat, scheduling the install left me no time.

what is there to say, we called set up an appointment for an estimate. Salesman arrived gave estimate felt it was fair ordered and scheduled replacement, This is what i expected seamless experience

I'm glad I went to universal Windows they were great all throughout my experience.

Had an outstanding experience. Matt, our sales guy was very good. Provided all the details and was quick on getting our quote. Had no issues scheduling for next appointment. Then John came for exact measurements and he was awesome. Called to let us know he was on his way and would actually be a couple minutes early. Then we called to schedule installation. The install team of Tristan, Tony, Bud, and Julian were right on time and installed our windows in 3hours. They explained everything to us if they ran into an issue. Our new windows look absolutely amazing! We had windows installed 4 weeks after our Appointment with sales rep.

The quality of the windows are very good and hole experience went very smooth from the beginning to the end.