The salesman was very knowledgeable. The installers were friendly and professional

Came in did the job, cleaned up and were gone in less than a day.

Great teamwork!(Murphy),fast,efficient,friendly,clean,

Beautiful product, professional, so neat didn’t even know they were here afterwards.

Very professional

We had a great experience with our huge bay window and nothing but problems with our patio door

UWD made every part of the sale and install super easy and quick. Installers did a great job.

Felt pressure from sales rep.

Ordered the wrong type of window because of the lack of clarity and communication from the sales person. He didn't listen and talked over me with his own ideas and opinions.

From my first phone call for a warranty repair to the replacement of my window it was a very easy process. I also had a 40yr old patio door replaced, both technicians worked very quickly and were very nice.

Excellent product quality and value as well as installation!

The people came in to get a job done. Clean, neat, courteous, and very professional .

Everyone was professional.

Windows are wonderful. Installers were very skilled in their jobs and cleaned up after themselves

Nice peeps, came early. Did the job right. No bullshit!

The work was completed in a professional and fast manner. The crew worked quick and clean. I was very pleased with their work.

The team got right to work. Didn't waste time, got everything inside wrapped up, then move outside to finish.

Never ever again doing any business with Universal Windows Direct and I will never recommend to any of my family and friends

The crew came to my house and did a fabulous work

You are the worst company I have ever seen. You have destroyed my home and if you do not repair the damage we are going to court.

was done when scheduled without delays

I’m still waiting for them to finish my front window. I can’t believe it takes this long to order some siding and soffit product.

good job installed fast cleaned up great

Sales team was great but when I needed warranty support/service, response was extremely slow. I waited nearly six months for replacement doors and that was after two service calls that attempted to fix the issue. Very poor experience.

The quality of the windows was misleading.

After purchasing one window, it has been a headache with install and then window breaking a year after install. Lots of nonsense for one window. A custom made bay window came delivered with two side windows cut differently. I had to say I was not accepting the window. How did it make it through quality control? The replacement window broke from cold weather a year later. Install was multiple trips and had to take unpaid time off to accommodate this.

We love the finished product and how quickly it was completed.

Although the merchandise is quality, it’s a bit pricey, which would keep me from recommending it to people I know who just would not be able to afford it even with financing

Quality or windows and Installers

Everything went according to plan.

Best price, installers and warentee.

I went with company and was lied to the sales person said I would never be charged even if my dog knocked the screen out and Universal Windows wants to charge me

Absolutely the best out there !!

Easy to work with from sales through installation. Kept informed throughout the process and so far very pleased with the windows

The explanation of how windows designed, how they are different from other companies, no pressure, very thorough. the financing options and friendliness!

I have 4 different phone numbers and contacts for Universal. I'm never sure what department I'm calling. One number that transfered to other departments would be more efficient.

Love the quality of the windows

Lower prices

H uh oh put the wrong windows in through out my house

Very good work, very professional and the new windows are beautiful.

train your office people better

There is always room for improvement

N/A

Bad experience with how the install went, the install took 8 days to complete, I had to call Matt to ask why the installers went here, He first said 11:30 they never showed I called again and finally they showed up! and I still see install issues with the siding. I still have bags of trash that the install left on my driveway! They told me that they would be back Sat. or Sun. they never showed up. Matt the rep left me very disappointed with how he handle all this. So NO, NEVER will I allow with all my powers, allow window direct to do anything with my family or friends!

The guys that installed my windows were very helpful to me. I can’t reach to rehang my curtains, they did that for me.

The timeline to get the windows in production. Took 4 weeks+ to settle toe project, I was "sold" something that could not be created. Team came out to measure then a few days later notified that it could not be done. During installation I have 2 slides that open the incorrect way. The notes should have been more accurate for all team members to perform their tasks.

Easy process-start to finish

Installation gentlemen were responsive did quick installation very polite very professional and I formative. Very good experience will recommend to anyone how great this experience was. THANK YOU. 😊

Overall satisfaction

I love my quality windows.