Easy process-start to finish

Installation gentlemen were responsive did quick installation very polite very professional and I formative. Very good experience will recommend to anyone how great this experience was. THANK YOU. 😊

Overall satisfaction

I love my quality windows.

Very good experience. Not quite sure that the price was the most reasonable. Seems a bit high.

I liked everything from the initial phone call to the sales person to the guy that measured my windows to the install everyone was kind, very polite and very professional

From sale to measurement to instillation everything went great

Payment was confusing. Product seems good

Very excellent product

My house needs vinyl siding, but these windows made it look a 100 times better already! I can’t wait to get the siding done.

Was a good experience and I was treated fairly as far as cosy

Overall a terrible experience. My 6-8 week job ended up taking 4 and half months. Multiple appointments for 2 windows to be installed.

Very good experience

Installation was good. We has an issue with a window. It took 3 trips to get it right. Disappointed in the product. Thought the windows would keep our home warmer.

Joey and his team did an excellent job on our installation. They installed 19 windows in one cold and rainy day. They worked so well together and adjusted their process on the fly when the rain started. They were very conscious of our home and made every effort to prevent any issues. We didn’t have any! They kept us informed of their process thru out the day and at the end, they walked us around each window for an inspection insuring we were satisfied wish I could have this crew on all of my projects!

I will NEVER recommend UWD. Horrible customer service. My project is still unfinished. Ariana in the Bedford Ohio office provided no solution to our issue and was rude.

Quality Of Workmanship

Quality Of Workmanship - everything looks wonderful.

One window appears slightly melted (still functional) one cracked already and has been replaced. After replacement, the window supports are bowing.

I did not have a good experience with the sales rep or when my windows were installed.

From start to finish, the entire process was smooth and professional. Jason and the installation team was friendly, efficient, and clearly knew what they were doing—even with our old metal windows that were built right into the masonry. I was impressed with how cleanly and skillfully they handled the tricky job. Jeff, our salesman, was also great—no pressure, just helpful and honest, and he got us a great deal. The windows came in quicker than expected, and the finished product looks fantastic. I couldn’t be happier!

Great customer service, great sales presentation, and excellent installation process!

Super easy from start to finish!

They were very professional. They were very quiet, efficient fast and their job was remarkable.

They were fast. They cleaned up after themselves. They were on time and friendly.

We were told that new windows would help our heating and cooling bills and it does neither..

years ago we had someone out for vinyl siding. Still waiting. But we did end up buying more windows

Very unsatisfied with communication protocols, quality of windows from a consistency perspective and installation issues.

We’ve already spoke to multiple people in the area about how we love our windows.

Additional Comments

Additional Comments - We chose universal direct due to quality and customer care. Nate was very helpful with the decision making process.

It was a great turn around time! And great quality windows

Not upfront regarding your warranty!

Everyone thinks my door look different from the rest of my neighbors.

Windows installation team was messy and did not clean up after themselves. Damage to siding took over 6 months to repair.

The window was installed on April 9, 2024. The work was not completed until February 2025! It's funny that I received a phone call from your company the week of February 10, 2025, wanting to set an appointment for a quote for our window. The request is over 1 year old!

I have recommended to a friend already

NEVER EVER! ABSOLUTELY A JOKE OF A COMPANY

Just got the windows put in can’t tell right now

The whole process from order to install was easy and every employee was very professional and pleasant

I would not recommend Universal Windows Direct to a Friend. I had issues after installation which took close to two months to somewhat resolve as no one could give answers/solutions to the problem. Trim color was not correct and was stated that it would be the same as it was previously prior to the new windows being installed, which was not the case and got many mixed information from Ariana. After almost 2 months someone came out to paint the trim on our large window which is close to 20 feet high- the painter was given zero details from Ariana stating the height and did not have the correct tools (no fault to the painter as he could have been given better details on the porject). Luckly my husband was home and the extremly nice painter found a solution using something we had at our home.

The installers were quick, professional, friendly n did a great job on the install and cleaning up after themselves.

I initially had an issue because I was not allowed to make an estimate appointment without my domestic partner there, even though that person only rented a room out of the house that I own. However, after speaking with someone else, I had a much better experience.

all 10 windows i purchased had to be adjusted to keep air from coming in for the price i expected better quality

Professional.

There is cold air leaking out of the windows. Person came out and said everything was fine. I'm freezing

Great job installing and great product

I began researching replacement windows 5 years ago and at that time Universal by far stood out in quality both in the representative’s knowledge and construction of the windows. In previous homes I had other top of the line windows that did not hold up to my expectations. After recommending Universal to friends in my condo community I was able to replace my sunroom windows. I look forward to replacing the remaining windows next year. Their advertising pitch on TV is trustworthy—“I love my windows’”!!!!! Although more cost initially the savings in heat/AC is the payoff.

Very pleased

Was very pleased with installers

Yes, I’d be happy to recommend

The windows are so well made I remind myself how cold it is outside by opening the windows and then I can Feel the difference they make. Amazing.
Universal is very quick to answer any questions you have. Give them a call!

Excellent work on behalf of the guys , Ryan, Ben and Billy