Answered all questions, professional and not pushy, able to get discounts to make bit affordable.

This is our second major project with Universal Windows direct, the first being the replacement of patio doors several years ago. We have been so pleased with those that we didn't go further when we were looking for replacement windows. Our two patio doors and ten first floor windows that have been replaced so far are beautiful and work like a dream. The quality is exceptional. We are looking forward to the final phase of replacing 11 windows on our second floor.

We have been extremely pleased with our sales rep, Rob Ashurst. His knowledge and experience about the product, the company, and construction in general was a rare and refreshing find in home improvement salespeople. Rob had to jump through extra hoops for the building permit due to the historic status of our 1860s home, and we truly appreciated his extra work and perseverance. He has communicated with us thoroughly throughout the entire process.

In addition, our installation team of Eric and his assistant (Ryan?) was exceptional. Eric told us he was a long-time employee of the company (20+years) and his experience and pride in the product showed. So rare to find such exceptional people on a home improvement project.

We highly recommend calling Rob Ashurst at Universal Windows Direct of Cleveland for replacement windows.

Working with UWD exceeded my expectations. You can tell they take the time to really present all the available options, especially our salesman Matt Rosen. The turnaround time on from ordering to measuring was so quick and John did a great job when measuring and suggesting our bathroom window options. Delivery and install was much faster than the estimated timeframe! Our installers Nate, Nate and Dustin did a very nice job. They worked efficiently and also were accommodating to my meeting schedule when doing my office windows. They took extra time on our front door to ensure everything looked perfect.

good company

Not finished yet.

Very professional, courteous, friendly and answers all questions. On time and knew what they were doing.

Quality windows

Have all the correct windows on scheduled installation day.

Installers need to better respect the home. Wear shoe coverings so not to track mud in the house. Installers need to clean up outside, remove empty sealant tubes, insulation and other debris. Cover area floors with work tarps. Leave the home as clean as when arrived

👍🏻

Window look awesome! Installation went good n all old windows were taken away

Better communication between the field workers and the staff at office. They are not writing in down correctly as field tells them.

Not really

Quality work on time.

Windows and doors all fit well and look great. The windows have greatly cut down on the heat entering our home. The installation crew did a great job and answered all of our questions. We had a technician come in to follow up on a few minor items and everything was resolved to our satisfaction. All in all, a great experience.

Respectful quick young technician and on time for appointment

Everything

The guys that installed the windows and patio door were awesome. I understand they are good windows, but a bit pricey.

I was not shown by anyone how to use my windows or how to open them to wash them. It wasn't until I had a technician had to come to my house to service a faulty window and at that time he showed me how to use my windows properly. Prior to that I didn't know what I was doing to try to clean the outside of my windows . I had to try to figure it out on my own.

The salesman was very knowledgeable. The installers were friendly and professional

Came in did the job, cleaned up and were gone in less than a day.

Great teamwork!(Murphy),fast,efficient,friendly,clean,

Beautiful product, professional, so neat didn’t even know they were here afterwards.

Very professional

We had a great experience with our huge bay window and nothing but problems with our patio door