It took two years of multiple rounds of installing, re-ordering, and contacting an apathetic customer service team to finally get our order installed (four doors & two transomes).

the products work great

Because salesperson knowledgeable not pushy

Very easy to work with

I like the product (was a repeat customer) but salespeople were really unnecessarily aggressive, and the number of windows was misquoted. Installation had to be rescheduled because installers didn’t bring all required materials.

The sales rep missed one of my glasses originally and it took 3 months to finally received it after many phones calls and talking to different managers

Our service tech, Michael Brunswick, was fast, efficient, professional, punctual and friendly. He had everything ready and had our issues well handled. Our original installation was done well and the follow up visit was even better. We would recommend this business for anyone getting replacement windows.

My windows are great and the turnaround to make the product was quite

It would be up the person the way the times are now days.

I ordered and paid for double hung windows, Instead of getting the windows that I ordered my order was switched and cheaper slider windows were installed. I was ripped off and no one would try to make it right, I was constantly lied to, hung up on by customer service and totally mislead.

My experience was very professional

Their lack of ownership and disclosure

I didn't feel secure with the pricing. I felt like I was not given the best price from the start. It wasn't until I challenged it that it came down nearly $1700 dollars. I own a company and feel that is dishonest. I don't treat my customers that way and I don't suggest any other business to be like that either. I would recommend but tell the person to really do their homework to get competitive pricing. If I was naive I may of fell for the sales technique.

What I was sold was not great and my project is to be 32k

Looks good so far. Will see during winter

I have yet to receive any paperwork regarding my final invoice, I never received my quote in writing to compare the final prices to, and I was promised guaranteed pricing for 2 years if I decide to purchase other windows in the future. I don't have that in writing either.

Only have windows a few weeks. Let’s see how they hold up in winter.

One of the installers was extremely rude. He arrived with an attitude and bad attitude grew. He told me to remove my vehicle from my driveway several times. While removing the blinds he repeatedly stated this is not my job.

Sales person was polite and knowledgeable and worked with us to find the right window for our spot.

I'm having issues with flies coming inside the windows. Universal Windows sent a tech out 3 times. Still problem with flies.

Just ripped all my wood off the still and was going to just put my windows in with out insulation where the pulleys run to out and close.

Don't use this company!

Ok with installation but horrible customer service

So far good quality for the price

Did a great job and done in one dayb