About this company
Universal Windows Direct of Chicago
Since 2002, customers just like you have depended on us for quality Chicago replacement windows and doors. Best of all, we back our products with industry leading warranties. You can count on attention to detail when you choose us. That's because we provide you with the same reliable level of service we would give our family members. Experience the Universal difference for yourself and see why you'll be saying, "I Love My Windows!"
Types of work
GuildQuality surveys
Badges
Photos 13
Satisfaction
Of 2242 surveys sent, 524 were responded toReviews 475
Of 524 respondents, 475 left a reviewRecent reviews
Tom W.
I explain it all below.
Richard T.
I am very pleased with the Work that was performed in putting in my new windows. so far the performance of the new windowshas been excellent.
Review in Ottawa, IL
They were very good calling, messaging me to let me know about status of door. It came very quickly.
Meg P.
The windows themselves are great but the entire process with our sales person, measuring and communication was extremely lacking.
Jesica W.
Sales consultant was awes9me, installers were great
Review in Evanston, IL
The job is not complete. I’ve tried reaching out to Universal but haven’t gotten a call back. The door was installed incorrectly. Now the exit is blocked because there’s a cabinet that prevents it from opening. I was told that another door will be ordered a the incorrectly installed door will be removed and the correct one will be installed. But no one has confirmed this. It’s unsettling. Will this be rectified? Will I get a call apologizing for the inconvenience? We’ve paid a good amount of money for service but did not receive a completed service. Before at least we could open the door now we can’t at all. I’m not happy with my service. He should’ve checked this before he removed my door.
Isabelle I.
Too expensive and you raised the price on me 5k after I agreed to go with you, which blew my budget.
Joycelyn B.
Customer service
John H.
Great job, lower prices than competitors, professional workers.
Megan M.
My windows are good I just felt that Universal Windows doesn’t communicate very much which left me confused when there was pretty signup time between appointments
Hyon E.
My windows have cold draft every where. I had to have someone from universal window come to inspect. I had to wait 2 weeks.
Eduvigis E.
work done in a short time I was so amazed with just the 2 of them
Christina L.
That was really expensive.
Melissa S.
The windows are attractive and functional.
Review in Chicago, IL
This was the best price for our window replacement
Christina S.
My sales rep Tyler was very professional and informed but I didn't feel pressured to make a purchase which I appreciate. The work crew that came to the house on installation day was fantastic, very professional and polite, considerate of our home and went above and beyond.
Patty H.
Everything worked out great
Review in Mokena, IL
For Windows-100% great experience. For siding- installation was fabulous, customer service was the worst I’ve ever experienced.
Judy P.
The salesperson was very knowledgeable and not hard sell.
Review in Arlington Heights, IL
Professional sales
Excellent installers,
Quality of door excellent
Great communication
James S.
Great service
Review in Palatine, IL
na
Valerie K.
Windows look great, inside and out.
Candice K.
Great customer service and knowledgable staff.
John P.
The sales person was great after that the customer service went downhill. The person who took window measurements did that wrong. The customer service lady on the phone Christian I think was not very nice. Returned phone calls took longer than they should have. I'm not happy overall and I don't think you all care.
GuildQuality
Feedback report
