A wonderful JoB

Showed up on time, friendly, even had music playing that was agreeable to all around.

No additional comment

Took 12 weeks to get windows and. They did not have contact with me I had to cancel the contact them. No contact from sales person even after calling him multiple times and emails. They showed up early to do the measure and my daughter had to run to the house to meet them as I did not call as requested. Installers came early once not ready for them. Windows damaged those damaged. Installer tried to even cock A debt that was put in one of the windows to cover it up. Damage my walls and did not fix. Windows were dirty and they did not clean.. Waiting for a call From a manager. Would not recommend to anybody! Name buddy! Neighbor even came over and asked for a card told her do not use universal windows

The work that was explained to me by the saleswoman and the work that I received were drastically different. The sales woman explained to me that I would have my windows fully completed with the trim inside and out. When they installed my windows, they did not provide trim and the wood was rotten. It is not universal windows fault that the wood was rotten, however it is my expectation that they wouldn't install new windows over rotten wood. The wood was so rotten that you could literally peel the wood off with your hand. I am completely unsatisfied with this work and unsure how long the windows wood last due to the wood. The windows themselves look good but the quality of the work is horrible. I would seriously recommend getting EVERYTHING spelled out in your contract if you use this company.

Great service

Overall experience was great.

Excellent experience from beginning to end!

It was like they were never there - except we now have amazing new windows! The installers did an incredible job and cleaned everything up very well! Couldn't be happier!

Other than the extended time it took to actually receive the windows, it was worth the wait. They seem to be top quality and look terrific. The installers were very nice, and did a quality job.

damaged screens and missing handle for the patio door. have yet to hear from anyone two weeks later. emailed customer service. still no word back. they didn't have me sign anything before leaving and I have zero paperwork from them. bet I have a bill to pay though. my patio door was also measured wrong so the door that was installed was too small however they installed it anyways being as they had already removed my old one. managed to seal it off and make it look normal and assured my they "think" it will be fine through the Chicago winter and if not I have a warranty.... on the paperwork they didn't leave me im sure. I'm not happy with my experience at all and I won't recommend them...and I did not want leave this review but being as I haven't heard from them and am getting no response I thought maybe this would get their attention.

Deceitful practice initial representative took my deposit and said crew would be out for final measurements in 3 days however, turned in to 2 months. Then took another 2 months for installation. Will never use this company again.

Overall Installation Experience

Overall Installation Experience - Installers were great!

Schedulers Level of Accommodation

Schedulers Level of Accommodation - Good communication.

Measure Technicians Precision

Measure Technicians Precision - All windows measured correctly.

Order to Install Expectation

Order to Install Expectation - Met all expectations.

Installers - Communication

Installers - Communication - Good communication

Preparedness

Preparedness - Very prepared

Consideration

Consideration - Nicely done. Very clean workmanship

Installers Professionalism

Installers Professionalism - Installers were very knowledgeable on product.

Cleanliness

Cleanliness - Very clean workmanship. Job well do e

Need for Management

Need for Management - Communication. Was very good. No need for management intervention.

Likely to Recommend

Likely to Recommend - Great salesman and customer service. Very happy with communication.

Needs to do better.

Crew showed up on time they were very informative and knowledgeable and professional with their installation and clean up

I have never worked with a company that is more difficult to get ahold of. I swear you all have one person answering phones. Took weeks to connect with someone for scheduling then here I am over a month after the install with an incomplete order and of course no one available to talk to. I call leave message someone did call me but of course I missed since I was working. Called 10 mins later and straight to voicemail. I’m really worried about the future god forbid something goes wrong with these windows.
Also sales guy was nice but apparently didn’t know what he was talking about and that is why I have an incomplete order - I guess over promised but it says it all on the paperwork.
Install team was fast and nice but left what looked like black scratches all over glass. Took me an hour to get off just 2 windows. Would expect them to have Atleast tried to clean glass or something.

Probably because of Covid. It took longer for the windows to come in.

the installers were very professional , did a great job & thoroughly cleaned up the job site!

Very timely and excellent customer service.

Extremely professional and make the whole process as easy and seamless as possible from start to installation.

Additional Comments

Additional Comments - The sales person Goran, whom we worked with was very professional in explaining the details. He also worked out good numbers per our requirement but not compromising the quality of windows. Installers were on time, very skilled in their work, they cleaned everything after the work was done. Windows look beautiful in and out. Neighbors are noticing as well. Thank you so much for good experience with window changing.

There is lack of communication and sense of urgency from your company on getting things done.

Additional Comments

Additional Comments - we are very happy with our new windows.

Additional Comments

Additional Comments - universal windows did a great job.

We needed windows and Universal Windows Direct of Chicago came through in a great way.

I am very satisfied with the end product. My only complaint would be, when they took down the curtain rods, I wish they would have put them back up. I'm short and had to get the ladder out to put them back.

Installers Professionalism

Installers Professionalism - The staff installing presented themselves very well, and they were courteous and professional.

Quality Of Workmanship

Quality Of Workmanship - I am very satisfied with quality of the windows offered through Universal.

Clean

Clean - Once the job was completed, you didn't know windows had been installed. They did an excellent job with cleanup around the house of any materials that fell to the ground.

Timeliness

Timeliness - From start to finish timing was acceptable. When windows were available, and a date and time were given they were done on that day, timing was not an issue.

Overall Installation Experience

Overall Installation Experience - They were knowledgeable in their job and did it very well. It was an all day job, and a well done one at that.

Overall Experience

Overall Experience - The sales rep that sold the window package did a very good job, and confident with his presentation. He was very clear and answered my questions.

Additional Comments

Additional Comments - I would definitely order from them again for an additional window and/or doors.

Additional Comments

Additional Comments - I felt the pricing was good for the number of windows ordered, and the quality of the product was good. I am very pleased with the entire process from start to finish. I like the new windows too!

Installers Professionalism

Installers Professionalism - They were super amazing and nice. I needed one of the rooms finished so I could put my baby down for a nap and they acted like it was no problem at all and got it done quickly. I really appreciated it and they were super good about cleaning everything up

Great experience overall. The salesperson, Ryan, was very professional and knowledgeable. The installer, Emilio, did a wonderful job. The windows look great. We highly recommend.

Could not have asked for a better experience from sales presentation to installation. If I could give 10 stars I would!

Additional Comments

Additional Comments - Very professional installation. Product looks durable , better than what i had. Really happy with the results. Highly recommend.

Additional Comments

Additional Comments - The universal team were always communicative from beginning to the end.

windows are beautiful and function smoothly. Locking mechanism on casement windows seems a bit loose when open, not sure if that is normal.

The men who installed the windows were very efficient. They came in on time and left on time. They cleaned up after themselves and my home looked as if they were never there. They answered my questions without making me feel like I was a bother. I would highly recommend UWD.

Additional Comments

Additional Comments - I have to say that the two gentlemen who installed the windows were completely efficient. It was one of the first things I told my neighbor who is considering replacing her windows.

They took way longer to get my windows than stated in a direct email to me. When I called 3 weeks after my contracted date of arrival the girl on the phone argued that it was within the time frame given. When I reiterated the contract date she realized she made a mistake but then said there was nothing they could do, delays happen. We paid over $12,000 for windows a were basically told they’ll be here when they get here.

Additional Comments

Additional Comments - Definitely would recommend. Everyone I worked with was timely and professional and I LOVE my easy open windows. Thanks y’all!

Everything went well. The guys were really good

Installers Professionalism

Installers Professionalism - They were very good

Additional Comments

Additional Comments - Received our windows right before the polar vortex and so happy we went with UWD. More reasonable pricing, great quality, and now our house feels much warmer.

Very professional with great customer service and follows up with their customers every step of the way until end of project. Will recommend to others

It was a job well done .crew arrived on time conducted in a professional manner.

No, not likely to recommend. The salesperson was great. That's their job. We were told it was going to be 5 weeks out. Covid had already been around for months and had hit everyone off guard mind you. If it was going to be a problem, stop taking orders. They apparently didn't. After we signed the paperwork and gave them 50% up front we never heard anything from anyone. I called, left messages, and no one ever called back. They had a contest on their site, which I entered. Immediately I received numerous calls... from salesmen. I asked them about my order and they blamed Covid. I finally told them to stop calling because I hadn't even received my three month old order yet. Of course, i never heard anything about the contest. I finally got an email that said the windows were in production. Then a month later, I got an email about getting a call for scheduling soon. This person Ashley finally left me a message about scheduling the install. She sounded like a pushy New Jersey chain smoker. She kept trying to schedule around Xmas, but that didn't work for us. So I ignored her two calls a day almost everyday for a week I to get an install date after Xmas. So we set an install date for the week after Xmas. Immediately I realized there was a conflict, called back, and she was the most unfriendly person and threatened us with additional charges. She said a manager would call us... which never happened. I got an email stating the install date was the date I tried canceling, and went with it. No one showed up. No one called. It took two more calls to get an install date. The warehouse manager scheduled it from his own personal cell phone. Still have 9 more windows to do.

Overall Experience

Overall Experience - Goran Stoilov was very helpful and straightforward in his approach to help us with the window buying process. I believe it was Alex and another installer were very professional and cleaned up after work was done.

We have already recommended you!

Installers Professionalism

Installers Professionalism - The guys were very professional and conscientious!

Quality Of Workmanship

Quality Of Workmanship - Looks great!

During my sales process I received a decent quote that beat some other competitors I was working with. However the company seemed to be a bit unorganized because I kept getting calls from sales people after placing my order. I was never told by the sales rep that COVID was causing a delay in the order process and I had to wait a few extra weeks to before I was able to get the windows installed. They sent two installers who were able to complete the work successfully. However after they were done installing I later noticed one of my windows had some cosmetic frame damage. I wish they would have noticed this and pointed it out to me. Plus after paying so much for new windows I really wish the installers could have taken the extra steps to wipe down the windows after installing. They left them with some black marks from transit and some smudges from install.

Was a pleasure to work with until we noticed holes in every window and the soonest the company at could send someone out was 3 weeks. Holding everything up now

I was very happy with the whole process. From the time they came to quote me to the installing process.

Additional Comments

Additional Comments - The workers were very professional and the came in and out so quick. I love my new windows and how they look from the inside to the outside.

I am happy with the quality of my new windows. The installation crew were awesome. Everything was spotless when the left. I want them to know that I appreciated their work. A job well done!! Their names were Gedas and Fermin.
My problem is that I waited 16 weeks with little or no communication from the project manager. I realize that with Covid there were some delays in production. This was never communicated to me.
Around the 14th week. I called and was told that obtaining the permit was now the delay and that I would have to permission from the Condo
Assoc. to have the windows installed..The whole process was very frustating for 16 weeks.
I do need more windows, but I won't go thru this again!

Lost two days of work and a Saturday to get the work done plus countless emails and phone calls. Day of original appointment they never called and never showed up. When I got ahold of someone their answer was oh we don’t know what happened.

Additional Comments

Additional Comments - Everything was great. I have an additional quote for basement windows that I will follow up on in a few months.

Additional Comments

Additional Comments - Salesman was very good very polite areal people person

Additional Comments

Additional Comments - Great customer service followed up right after windows weredone

I am very happy with my windows, I'm so glad I chose them to replace 9 windows in my home! I would definitely recommend Universal Windows Direct!

Clean

Clean - I was very impressed with how the kinstallers cleaned everything up perfectly.

Effective Communication

Effective Communication - I was able to ask questions about about the windows, and the installation, which were answered promptly.

Need to negotiate prices, they don’t mention the buy one get one free until you ask for it.

I would definitely recommend Universal Windows Direct windows. We are happy with our windows. I’ll just warn others of the 3 hour sales pitch.

Installers Professionalism

Installers Professionalism - No complaints! They did a great job!

Overall Installation Experience

Overall Installation Experience - The guys did a great job!

Additional Comments

Additional Comments - Quality windows and great installation!