I have already recommended Universal Windows Direct to a friend. I was extremely pleased with the process, the installation, and the efficiency of it all.

Very professional and we loved how the windows turned out, they also worked fast at installing with no issues

Process went very smoothly. I highly recommend Universal windows.

Competitors

Competitors - opted for universal over Anderson, feldco & home depot

Additional Comments

Additional Comments - My sales person was very nice, patient and knowledgeable and I had no complaints. She was very professional and gave me a lot of insight on windows in general.

Yes and they won't disappoint.

Areas Of Satisfaction

Areas Of Satisfaction - Having a clean and efficient job in record time. I was very impressed.

Recognized Excellence

Recognized Excellence - Everyone! From the operator to the installation guys. Thank you.

Sales Knowledge

Sales Knowledge - Jesse was knowledgeable and friendly

Price was right. Product was warranted for life. All questions were answered. Installation was on time and correct the first
time. Installers were fast and cleaned up everything. Very happy with their service.

Very good windows better than their competitors.If something breaks, they're there to fix it excellent job

I feel like it has been a terrible experience from the start. After the sales guy left everything went down hill. The measurement guy came out and treated my husband like garbage. Then the city/permit guy came after us saying that we didn't get permits for our windows when we were told you guys were pulling the permits. No updates throughout the process about when the windows were started to be made ect ect. I called and left messages to the customer office line and never received a call back. Luckily the lady who scheduled us for our install was amazing. They came out to install and also no update on time, so my husband sat at home all day when they could have just told us it would have been at the very end of the day. They left the old windows and I had to call for them to be picked up. Also a couple days after my windows were installed I can already see the housing around it and the caulk coming undone. For what I paid for and the hassle from the city I don't think it was worth it.

Lots of options to make sure you get what you want. Everyone was professional and easy to work with. Would recommend.

In and out- and perfect installation

Absolutely not.

They didn't call before arriving like requested and did not take off stickers or clean fingerprints after installation

Additional Comments

Additional Comments - Carlos was very knowledgeable and helped us come to a decision to go with universal windows. He stayed until 11pm at night and never seemed rushed to answer any questions we had

They need help with custoinstamer service

Poor customer service when approached them about an installation problem.

It took two years of multiple rounds of installing, re-ordering, and contacting an apathetic customer service team to finally get our order installed (four doors & two transomes).

the products work great

Because salesperson knowledgeable not pushy

Very easy to work with

I like the product (was a repeat customer) but salespeople were really unnecessarily aggressive, and the number of windows was misquoted. Installation had to be rescheduled because installers didn’t bring all required materials.

The sales rep missed one of my glasses originally and it took 3 months to finally received it after many phones calls and talking to different managers

Our service tech, Michael Brunswick, was fast, efficient, professional, punctual and friendly. He had everything ready and had our issues well handled. Our original installation was done well and the follow up visit was even better. We would recommend this business for anyone getting replacement windows.

My windows are great and the turnaround to make the product was quite