The salesperson was very knowledgeable and not hard sell.

Professional sales
Excellent installers,
Quality of door excellent
Great communication

Great service

na

Windows look great, inside and out.

Great customer service and knowledgable staff.

The sales person was great after that the customer service went downhill. The person who took window measurements did that wrong. The customer service lady on the phone Christian I think was not very nice. Returned phone calls took longer than they should have. I'm not happy overall and I don't think you all care.

Project still not done after2 visits

1. Salesperson ordered service door that opens in wrong direction (they have ordered the correct one, but we need to wait 5 weeks). 2. Grid window was supposed to be street facing but they installed in the backside of the home. They are fixing that too, but big hassle. 3. The installers forgot debris on our lower roof (insulation, nails, other discard). My son in law had to crawl up there and clean it off. 4. Stickers should peel right off. Some did and some didn’t. Spent a good 45 minutes getting the stickers off. 5. It would be good if the installers could clean the windows before they leave. There were fingerprints and general smear marks from installation. I got the inside marks off, but it’s annoying to see marks on the outside of brand new windows. 6. Installers were very friendly and nice, but didn’t speak English well, so at times we had some communication challenges.

There needs to be better communication. We were not called when the installers were late. We found out about it when WE called the office. They gave us a revised ETA and assured us that if there were any other delays that we would be called. They were later than the revised time but there was no call. Finally, they showed up to do the installation. When they were done, they had us sign the papers. We went upstairs and found that a screen was not installed right and when the installer couldn't fix it himself, had to stop one of the others from leaving to help him. When they left, nobody had shown us exactly how the windows worked. We had to figure it out for ourselves

I'm not sure.

Universal forgot to order one of my windows

This was my second time purchasing from Universal Windows.

I wanted the exact same windows that were installed two years ago.

It seems a different window was actually installed as the originals show 8401 on their stickers and the ones just installed list 7400 and have a different external appearance?

Definitely!

The expense is outrageous and I paid for a window that doesn't exactly perform as it's showcased...see item 16.

Whole process.went off as expected.

We loved your communication. As Michael mentioned during his presentation, you pride yourselves on keeping customers informed and doing right by them. And, you really do. Throughout the process, your team was knowledgeable, provided great recommendations, and kept us informed of the project, every step of the way. This was a marvelous experience. 100%

Important Factors

Important Factors - Price and Reputation

Be easier to contact.

I have already recommended Universal Windows Direct to a friend. I was extremely pleased with the process, the installation, and the efficiency of it all.

Very professional and we loved how the windows turned out, they also worked fast at installing with no issues

Process went very smoothly. I highly recommend Universal windows.

Competitors

Competitors - opted for universal over Anderson, feldco & home depot

Additional Comments

Additional Comments - My sales person was very nice, patient and knowledgeable and I had no complaints. She was very professional and gave me a lot of insight on windows in general.

Yes and they won't disappoint.

Areas Of Satisfaction

Areas Of Satisfaction - Having a clean and efficient job in record time. I was very impressed.

Recognized Excellence

Recognized Excellence - Everyone! From the operator to the installation guys. Thank you.