So much information was not told to us when we bought them. We were told that a storage fee would be charged to us if we had to wait to install and we had to start paying for the windows before we even had them

Universal forgot to order one of my windows

This was my second time purchasing from Universal Windows.

I wanted the exact same windows that were installed two years ago.

It seems a different window was actually installed as the originals show 8401 on their stickers and the ones just installed list 7400 and have a different external appearance?

Definitely!

The expense is outrageous and I paid for a window that doesn't exactly perform as it's showcased...see item 16.

Whole process.went off as expected.

We loved your communication. As Michael mentioned during his presentation, you pride yourselves on keeping customers informed and doing right by them. And, you really do. Throughout the process, your team was knowledgeable, provided great recommendations, and kept us informed of the project, every step of the way. This was a marvelous experience. 100%

Important Factors

Important Factors - Price and Reputation

Be easier to contact.

I have already recommended Universal Windows Direct to a friend. I was extremely pleased with the process, the installation, and the efficiency of it all.

Very professional and we loved how the windows turned out, they also worked fast at installing with no issues

Process went very smoothly. I highly recommend Universal windows.

Competitors

Competitors - opted for universal over Anderson, feldco & home depot

Additional Comments

Additional Comments - My sales person was very nice, patient and knowledgeable and I had no complaints. She was very professional and gave me a lot of insight on windows in general.

Yes and they won't disappoint.

Areas Of Satisfaction

Areas Of Satisfaction - Having a clean and efficient job in record time. I was very impressed.

Recognized Excellence

Recognized Excellence - Everyone! From the operator to the installation guys. Thank you.

Sales Knowledge

Sales Knowledge - Jesse was knowledgeable and friendly

Price was right. Product was warranted for life. All questions were answered. Installation was on time and correct the first
time. Installers were fast and cleaned up everything. Very happy with their service.

Very good windows better than their competitors.If something breaks, they're there to fix it excellent job

I feel like it has been a terrible experience from the start. After the sales guy left everything went down hill. The measurement guy came out and treated my husband like garbage. Then the city/permit guy came after us saying that we didn't get permits for our windows when we were told you guys were pulling the permits. No updates throughout the process about when the windows were started to be made ect ect. I called and left messages to the customer office line and never received a call back. Luckily the lady who scheduled us for our install was amazing. They came out to install and also no update on time, so my husband sat at home all day when they could have just told us it would have been at the very end of the day. They left the old windows and I had to call for them to be picked up. Also a couple days after my windows were installed I can already see the housing around it and the caulk coming undone. For what I paid for and the hassle from the city I don't think it was worth it.

Lots of options to make sure you get what you want. Everyone was professional and easy to work with. Would recommend.

In and out- and perfect installation

Absolutely not.

They didn't call before arriving like requested and did not take off stickers or clean fingerprints after installation

Additional Comments

Additional Comments - Carlos was very knowledgeable and helped us come to a decision to go with universal windows. He stayed until 11pm at night and never seemed rushed to answer any questions we had

They need help with custoinstamer service