What I was sold was not great and my project is to be 32k

Window was broken on dwelivery

Looks good so far. Will see during winter

I have yet to receive any paperwork regarding my final invoice, I never received my quote in writing to compare the final prices to, and I was promised guaranteed pricing for 2 years if I decide to purchase other windows in the future. I don't have that in writing either.

Only have windows a few weeks. Let’s see how they hold up in winter.

One of the installers was extremely rude. He arrived with an attitude and bad attitude grew. He told me to remove my vehicle from my driveway several times. While removing the blinds he repeatedly stated this is not my job.

Sales person was polite and knowledgeable and worked with us to find the right window for our spot.

I'm having issues with flies coming inside the windows. Universal Windows sent a tech out 3 times. Still problem with flies.

Just ripped all my wood off the still and was going to just put my windows in with out insulation where the pulleys run to out and close.

Don't use this company!

Ok with installation but horrible customer service

So far good quality for the price

Did a great job and done in one dayb

The window sliders can be fully removed … this was not explained at the beginning and is a safety risk, even with the “stopper.”

You stand up to your warranty. Price is about the same as others but the quality is much better.

The windows look great, and the price was affordable.

I am very pleased with the service and the quality of my replacement windows. They look great. They look so great I decided to paint the laundry room and de clutter it!

No one is responding to my request to talk

Definitely will recommend! Had a problem with the screen and they were prompt and efficient at getting the problem resolved!

The service staff are fine. It was the overall issues that made me NEED them. No contact for updates on waiting for 4+ months, THEN it comes in wrong, then waiting 4+ again it comes MISSING the doors...then 2+ again....had a FILM inside so had to wait Again for a replacement. Over a year to get BUT - I DO ENJOY MY NEW DOORS / WINDOWS.

I’m happy with the price, but the installation leaves something to be desired

It’s disappointing that the sales call and support seem positive, but the execution and quality control is lacking.

The windows look great. The issue is that we were not quoted on three small top windows in our living room. The bottom three were replaced but not the top three. Sales rep told us that he would count those as three windows and not six yet we got blamed for not checking over the contract or double checking when they came out to do the second measuring. If those windows had been installed- we would have overlooked the other small issues and given Universal a 5 star rating.

The salespeople lie about the product, they play games and grossly overcharge for the product, they make you sit through a presentation that’s designed to exhaust you to accept anything just to get them out your home. I believe I overpaid because the representative lied so much during the consultation. The fact that I told him what a competitor was going to charge me and I paid 50% less then what he originally quoted me and he was able to match that price, let’s me know he was playing games, which is unethical. A company that allows that must be equally as unethical.

The windows nice and expensive, is definitely an investment.