About this company
Universal Windows Direct of Chicago
Since 2002, customers just like you have depended on us for quality Chicago replacement windows and doors. Best of all, we back our products with industry leading warranties. You can count on attention to detail when you choose us. That's because we provide you with the same reliable level of service we would give our family members. Experience the Universal difference for yourself and see why you'll be saying, "I Love My Windows!"
Types of work
GuildQuality surveys
Coronavirus (COVID-19) response
We’re taking the following precautions for our customers:
Dear Homeowner,
Since founding Universal Windows Direct over 18 years ago, we have always strived to provide the best possible home improvement experience to our customers. In response to the current situation with the Coronavirus, we wanted to let you know about the steps that we are taking as a company to help limit the spread of the virus, and to protect you, our UWD team members, and our community.
We are closely monitoring the latest protocols and suggestions from the Centers for Disease Control (CDC), the World Health Organization (WHO), our local health department, and others. Based upon these recommendations, we have implemented the following procedures throughout the company:
1. We have advised all UWD employees to stay home if they are sick, and to follow proper respiratory etiquette and hand hygiene at all times.
2. All sales presentation materials and installation tools and equipment must be thoroughly cleaned with Clorox wipes or equivalent disinfectant prior to any home visits.
3. In addition, we have asked all UWD employees whether they have travelled out of the country to any of the affected areas, or had contact with anyone who tested positive for the virus, and if they have, to report it to us immediately.
4. As of now, we have confirmed that no UWD employees have been in close contact with anyone that may have been exposed to the Coronavirus or COVID-19.
Similarly, we are asking that our customers provide us with necessary information to protect our employees and the community at-large. Therefore, we are requesting that if you or anyone that you have had close contact with has been out of the country and may have been exposed to the virus, please contact us immediately. Based upon this information, we need to make an informed decision in order to protect other UWD customers, our employees, and their families. We appreciate your cooperation with this request.
This is an evolving situation, but we remain committed to providing you with the best home improvement experience possible. As additional information becomes available, we will update these procedures as necessary to protect the safety of our customers, our team members, and our community. On behalf of the UWD team, thank you for your business and your understanding.
Sincerely,
William Barr, Co-Founder and Co-Owner and Michael Strmac, Co-Founder and Co-Owner
Customer satisfaction
Of 557 customers surveyed, 173 respondedReviews 166
Of 173 respondents, 166 left a reviewRecent reviews
Steve P.
No additional comment
Response
Kim K.
Took 12 weeks to get windows and. They did not have contact with me I had to cancel the contact them. No contact from sales person even after calling him multiple times and emails. They showed up early to do the measure and my daughter had to run to the house to meet them as I did not call as requested. Installers came early once not ready for them. Windows damaged those damaged. Installer tried to even cock A debt that was put in one of the windows to cover it up. Damage my walls and did not fix. Windows were dirty and they did not clean.. Waiting for a call From a manager. Would not recommend to anybody! Name buddy! Neighbor even came over and asked for a card told her do not use universal windows
Response
Reginald J.
The work that was explained to me by the saleswoman and the work that I received were drastically different. The sales woman explained to me that I would have my windows fully completed with the trim inside and out. When they installed my windows, they did not provide trim and the wood was rotten. It is not universal windows fault that the wood was rotten, however it is my expectation that they wouldn't install new windows over rotten wood. The wood was so rotten that you could literally peel the wood off with your hand. I am completely unsatisfied with this work and unsure how long the windows wood last due to the wood. The windows themselves look good but the quality of the work is horrible. I would seriously recommend getting EVERYTHING spelled out in your contract if you use this company.
Response
Customer in Chicago, IL
Great service
Response
Joseph B.
Overall experience was great.
Response
Urszula F.
Excellent experience from beginning to end!
Response
Michelle K.
It was like they were never there - except we now have amazing new windows! The installers did an incredible job and cleaned everything up very well! Couldn't be happier!
Response
Linda S.
Other than the extended time it took to actually receive the windows, it was worth the wait. They seem to be top quality and look terrific. The installers were very nice, and did a quality job.
Response
Gina R.
damaged screens and missing handle for the patio door. have yet to hear from anyone two weeks later. emailed customer service. still no word back. they didn't have me sign anything before leaving and I have zero paperwork from them. bet I have a bill to pay though. my patio door was also measured wrong so the door that was installed was too small however they installed it anyways being as they had already removed my old one. managed to seal it off and make it look normal and assured my they "think" it will be fine through the Chicago winter and if not I have a warranty.... on the paperwork they didn't leave me im sure. I'm not happy with my experience at all and I won't recommend them...and I did not want leave this review but being as I haven't heard from them and am getting no response I thought maybe this would get their attention.
Response
Kimberly B.
Deceitful practice initial representative took my deposit and said crew would be out for final measurements in 3 days however, turned in to 2 months. Then took another 2 months for installation. Will never use this company again.
Additional comments
Overall Installation Experience
Overall Installation Experience - Installers were great!
Response
Scott B.
Additional comments
Schedulers Level of Accommodation
Schedulers Level of Accommodation - Good communication.
Measure Technicians Precision
Measure Technicians Precision - All windows measured correctly.
Order to Install Expectation
Order to Install Expectation - Met all expectations.
Installers - Communication
Installers - Communication - Good communication
Preparedness
Preparedness - Very prepared
Consideration
Consideration - Nicely done. Very clean workmanship
Installers Professionalism
Installers Professionalism - Installers were very knowledgeable on product.
Cleanliness
Cleanliness - Very clean workmanship. Job well do e
Need for Management
Need for Management - Communication. Was very good. No need for management intervention.
Likely to Recommend
Likely to Recommend - Great salesman and customer service. Very happy with communication.
Response
John Q.
Needs to do better.
Response
Lori B.
Crew showed up on time they were very informative and knowledgeable and professional with their installation and clean up
Response
Customer in Algonquin, IL
I have never worked with a company that is more difficult to get ahold of. I swear you all have one person answering phones. Took weeks to connect with someone for scheduling then here I am over a month after the install with an incomplete order and of course no one available to talk to. I call leave message someone did call me but of course I missed since I was working. Called 10 mins later and straight to voicemail. I’m really worried about the future god forbid something goes wrong with these windows.
Also sales guy was nice but apparently didn’t know what he was talking about and that is why I have an incomplete order - I guess over promised but it says it all on the paperwork.
Install team was fast and nice but left what looked like black scratches all over glass. Took me an hour to get off just 2 windows. Would expect them to have Atleast tried to clean glass or something.
Response
Customer in Zion, IL
Probably because of Covid. It took longer for the windows to come in.
Response
Barb D.
the installers were very professional , did a great job & thoroughly cleaned up the job site!
Response
Albert J.
Very timely and excellent customer service.
Madonna G.
Extremely professional and make the whole process as easy and seamless as possible from start to installation.
Kalpana G.
Additional comments
Additional Comments
Additional Comments - The sales person Goran, whom we worked with was very professional in explaining the details. He also worked out good numbers per our requirement but not compromising the quality of windows. Installers were on time, very skilled in their work, they cleaned everything after the work was done. Windows look beautiful in and out. Neighbors are noticing as well. Thank you so much for good experience with window changing.
Emerson R.
There is lack of communication and sense of urgency from your company on getting things done.
Response
Gabriel M.
Additional comments
Additional Comments
Additional Comments - we are very happy with our new windows.
Additional Comments
Additional Comments - universal windows did a great job.
Natalie B.
We needed windows and Universal Windows Direct of Chicago came through in a great way.
Linda O.
I am very satisfied with the end product. My only complaint would be, when they took down the curtain rods, I wish they would have put them back up. I'm short and had to get the ladder out to put them back.
Additional comments
Installers Professionalism
Installers Professionalism - The staff installing presented themselves very well, and they were courteous and professional.
Quality Of Workmanship
Quality Of Workmanship - I am very satisfied with quality of the windows offered through Universal.
Clean
Clean - Once the job was completed, you didn't know windows had been installed. They did an excellent job with cleanup around the house of any materials that fell to the ground.
Timeliness
Timeliness - From start to finish timing was acceptable. When windows were available, and a date and time were given they were done on that day, timing was not an issue.
Overall Installation Experience
Overall Installation Experience - They were knowledgeable in their job and did it very well. It was an all day job, and a well done one at that.
Overall Experience
Overall Experience - The sales rep that sold the window package did a very good job, and confident with his presentation. He was very clear and answered my questions.
Additional Comments
Additional Comments - I would definitely order from them again for an additional window and/or doors.
Additional Comments
Additional Comments - I felt the pricing was good for the number of windows ordered, and the quality of the product was good. I am very pleased with the entire process from start to finish. I like the new windows too!
Lara P.
Additional comments
Installers Professionalism
Installers Professionalism - They were super amazing and nice. I needed one of the rooms finished so I could put my baby down for a nap and they acted like it was no problem at all and got it done quickly. I really appreciated it and they were super good about cleaning everything up
Virginia J.
Great experience overall. The salesperson, Ryan, was very professional and knowledgeable. The installer, Emilio, did a wonderful job. The windows look great. We highly recommend.
GuildQuality
Customer feedback report
