This system is expensive, but it does look nice.
Martin and Joshua did a very good job. They were pleasant to work with and made a huge effort to please me about where the drainage pipes were placed so that it was visually pleasing. They were always polite and fun. My lower deck is much lighter and cleaner looking. I am very happy with the job.
I chose Undercover Systems, LLC because they are clearly the best system!
They provided excellent service and quality. I'm very happy with the entire job and product.
The job was professionally organized and completed in a timely manner. The final product is everything we expected and more.
The job was done perfectly.
Undercover Systems was nothing but exceptional from our first interaction. Cary was amazing at explaining the process and how their business works. He arrived on time and was very professional but not "pushy" when he came to give us an estimate. He went above and beyond on his recommendations for what we were looking for and secured our business. Quinn was our project manager and was in constant communication regarding our order and installation. He was very transparent and I was never questioning what was going on. Our installation team was Dennis and Jacob for the undercover system and Jeff and Chris for our electrical needs. They called to confirm when they were coming and arrived on time. They thoroughly explained the installation process upon arrival and did not disappoint. They listened to my concerns and answered all of my questions. They were extremely friendly and communicative throughout the entire process. To top it all off, I now have a beautiful patio that is water proof and usable year round. I couldn't be happier! I wish I would have done this earlier and would highly recommend to anyone. I've attached before and after photos. They speak for themselves.
We have enjoyed all of your wonderful work and am thankful for amazing Cary White!
They were very bad at following thru their timeline. I paid them and the project didn't start until 3 months later and then it was delayed again. They didn't seem like they cared about my project as a homeowner, they cared more about commercial projects. For the money I spent I expected more. It was a huge headache and i'll never recommend them.
The quality of the work was excellent, and the communication was great they kept me informed through the whole process and the quality of the work was great as well.
Good company to work with for your needs. Starting from the estimate to execution is very professional. I strongly recommend.
Good work and good communication. Did not place order for supplies when they said they would and it was delayed 2-3 months even after paying we paid 50% of the project.
The particular application for this undercover system was difficult and unusual. It was very complex. The company did a great job of working with me to design a system that works great. I highly recommend Undercover Systems, LLC.
I have already recommended them.
Team was professional, good workmanship and work was completed on schedule. Team very easy to work with.
The crew was AMAZING! Courteous, hardworking, very clean and were in constant communication with us. Outstanding service!
I would highly recommend Undercover Systems.
Our lower deck hasn’t been very usable for 10yrs until the Undercover system was installed.
From scheduling the sales appointment through the installation process everyone was very professional and communicative. There was one scheduling hiccup that was quickly acknowledged and owned as their mistake and they worked with us on making sure our needs were accommodated despite the hiccup. The job site was immaculate and the installation team worked a longer day in torrential rain and the cold to make sure our system was completed by the end of the day which was unexpected and appreciated.
We love the way our under deck looks now and have already been using our new outdoor space as a family when we normally would not have been able to in the winter months.
Undercover Systems, LLC. product and service is top rate and first in quality. It looks really nice.
Everything was great.
We love our new pergola! It is well built, looks very nice and we were able to match our house perfectly! Undercover Systems has a great team-we did have a few issues that came up during and after construction, but they came out and fixed everything. We also like the lifetime warranty so we feel good knowing it was money well spent & will last.
I appreciated the professionalism, careful & detailed planning, adherence to timelines with clear and timely communication.
I would highly recommend Undercover Systems to anybody who is considering a pergola, or deck covering. The company was very helpful, kind and considerate. My contractor Joel was prompt, clean and answered all my questions. Undercover Systems is a high quality company who hires high quality employees who all share and demonstrate the company values.
It was way above my expectations as far as the quality of the product and a quick installation. I'm looking forward to working with them again on future projects.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Undercover Systems, LLC as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys