I chose UnderCover Systems to install their under-deck soffit, and I am very happy with their finished work & product. Nick & Martin were very precise in fitting all the components together and sealing the 500+ square foot system, just as the company estimator Cary described it all during the initial consultation. Their business manager, Quinn, also was very helpful in working out the several scheduling challenges. Nick and Martin got an early start each day of the 3 day job, and carefully cleaned up at end of each long day. Nick walked me thru everything before starting on first day, and answered all my questions as they worked.
Our new soffit looks great and it gave us a dry patio underneath (despite the awful weather) just as they said it would . Thanks to all !
Overall experience was not satisfactory. Initial work like support posts and framing was sloppy. Framing wood was not the quality we expected. Poor communication. Workers showed up with no notification multiple times. The person assigned to our job as the supervisor never showed up on site even when there were issues. Extra materials were left in our lawn for weeks. We had no consistent schedule and the job took much longer than necessary. We were frequently told they could “fit us in” on a certain date for the next time they came out to work— sometimes with a week in between days. We did not feel our job was valued.
The actual installation of the undercover panels was great. That crew was a different group and they were professional and courteous. They kept everything clean on the site while they were there.
This system is expensive, but it does look nice.
Martin and Joshua did a very good job. They were pleasant to work with and made a huge effort to please me about where the drainage pipes were placed so that it was visually pleasing. They were always polite and fun. My lower deck is much lighter and cleaner looking. I am very happy with the job.
I chose Undercover Systems, LLC because they are clearly the best system!
They provided excellent service and quality. I'm very happy with the entire job and product.
The job was professionally organized and completed in a timely manner. The final product is everything we expected and more.
The job was done perfectly.
Undercover Systems was nothing but exceptional from our first interaction. Cary was amazing at explaining the process and how their business works. He arrived on time and was very professional but not "pushy" when he came to give us an estimate. He went above and beyond on his recommendations for what we were looking for and secured our business. Quinn was our project manager and was in constant communication regarding our order and installation. He was very transparent and I was never questioning what was going on. Our installation team was Dennis and Jacob for the undercover system and Jeff and Chris for our electrical needs. They called to confirm when they were coming and arrived on time. They thoroughly explained the installation process upon arrival and did not disappoint. They listened to my concerns and answered all of my questions. They were extremely friendly and communicative throughout the entire process. To top it all off, I now have a beautiful patio that is water proof and usable year round. I couldn't be happier! I wish I would have done this earlier and would highly recommend to anyone. I've attached before and after photos. They speak for themselves.
We have enjoyed all of your wonderful work and am thankful for amazing Cary White!
They were very bad at following thru their timeline. I paid them and the project didn't start until 3 months later and then it was delayed again. They didn't seem like they cared about my project as a homeowner, they cared more about commercial projects. For the money I spent I expected more. It was a huge headache and i'll never recommend them.
The quality of the work was excellent, and the communication was great they kept me informed through the whole process and the quality of the work was great as well.
Good company to work with for your needs. Starting from the estimate to execution is very professional. I strongly recommend.
Good work and good communication. Did not place order for supplies when they said they would and it was delayed 2-3 months even after paying we paid 50% of the project.
The particular application for this undercover system was difficult and unusual. It was very complex. The company did a great job of working with me to design a system that works great. I highly recommend Undercover Systems, LLC.
I have already recommended them.
Team was professional, good workmanship and work was completed on schedule. Team very easy to work with.
The crew was AMAZING! Courteous, hardworking, very clean and were in constant communication with us. Outstanding service!
I would highly recommend Undercover Systems.
Our lower deck hasn’t been very usable for 10yrs until the Undercover system was installed.
From scheduling the sales appointment through the installation process everyone was very professional and communicative. There was one scheduling hiccup that was quickly acknowledged and owned as their mistake and they worked with us on making sure our needs were accommodated despite the hiccup. The job site was immaculate and the installation team worked a longer day in torrential rain and the cold to make sure our system was completed by the end of the day which was unexpected and appreciated.
We love the way our under deck looks now and have already been using our new outdoor space as a family when we normally would not have been able to in the winter months.
Undercover Systems, LLC. product and service is top rate and first in quality. It looks really nice.