Extremely poor communication and follow-up. Most of this post job completion on issues and final.
They were very good workers! They worked very hard and did a terrific job given the circumstances of the weather.
I thought they were very responsive to our needs and the roof turned out well.
They were exceptional.
It was a bad experience. We hired them to replace the roof and gutters. The roof was done quite quickly and appeared fine from below. The gutter guy initially “forgot” to caulk the joints so water was leaking at every joint during and after rain. He came back attempting to fix the leaks but nothing improved. It took another crew to fix most of the leaks and the second crew had to come back another to fix more leaks. The gutter was done in the summer, we have been picking up screws and metal trims since day one. There are still plenty of them hidden in the plants and shrubs. Frustrating me to no end. In the fall when I was up on the roof to clean up leaves, I discovered that the roof crew did a bad thing that was not visible from below. They jammed a corner trim into a flashing which effectively dammed up the water which had nowhere to go except being soaked up by the wood trim. I was tired of calling the contractor so I cut open the path for the water to flow. It was an area they tried to finish after it was dark on day one. While I appreciated their speed of work, the result was someone cutting the corner and creating a problem which could have caused damages years later.
Overall, this was not a positive experience and I would not be comfortable recommending to anyone at this point.
They were very great in communication, very detailed in the quote, and very responsive to our needs.
I felt the work was top notch but I had to have Miguel come out on 4 seperate occassions to address issues I found. Additionally, after the first few weeks communication fell off and I was the one regularly prompting for updates. Overall great work, terrible process.
Very unlikely to recomend.
They were on time and professional. They did everything in a day and the quality is very good.
Trinity Exteriors, Inc was very professional, and they did a good job end to end.
They did an excellent job!
Pete and Sergio were amazing. I definitely say if someone wanted a knowledgeable and friendly inspection they should contact them.
The quality of product and installation were excellent.
It seemed as if there were gaps between Trinity parties throughout the process. Sales didn't include areas which the project manager immediately mentioned would be necessary, multiple requests to have certain areas completed or re-done due to poor quality work, incorrect invoicing, etc.
Good communication leading up to the work. Performed work as expected. Disappointed with bent fascia and cleanup after the job.
The project manager and the crew did an excellent job. They were fantastic and worked hard on a hot summer day; they were fast and did a beautiful job. The gutters are working perfectly. I couldn't be happier.
We are very very happy. The staff was always cordial and happy. We enjoyed having them come out to our house. We had no problems. They cleaned up great. We have no complaints.
Easy to work with and professional through and through. Great quality and hard workers! Local company is the icing on the cake.
Trinity was great to work with! From the beginning to end, the communication was clear. Expectations were set and achieved. Thank you for making this an easy process.
Trinity has outstanding staff. They are professional in every manner. The quality of their work is great and very timely. They are very good at cleaning after their work too. Very pleased with their work. Nick and Jarrod, thank you for your leadership. Murtuza Siddiqui
I had a really hard time finding someone to replace skylights, and Trinity stepped up, even though it was a "small" job.
This was our first experience with a roofing and siding contractor. Trinity Exteriors did an outstanding job aligning the Sales, Project Management, and Accounting teams to replace our siding and roofing. All team members were professional, communicated effectively and promptly, and completed the project on time. I would strongly recommend their employees and workmanship.
They are fast, friendly and provided professional service. They always explained what was going to happen and when. They had great communication. Everything was done really well
We had a lot of communication errors with Trinity Exteriors. There were issues in the bidding portion of the job. The work was not satisfactory in our opinion.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Trinity Exteriors, Inc as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys