The timing of the project was terrible - we signed everything and paid at the start of October for an exterior project and didn’t have someone come out until early December when it was freezing and tons of snow. He was very cranky the whole time and gave us no information.

Although I was not interested in roof repair at this time I showed the sales rep a much smaller project that I needed repaired. I had backed my truck into my garage door trim several years ago! Your sales rep came back a day later with a color test strip that matched my trim and estimated the cost of a "new garage door wrap" replacement. I agreed to the estimate and put down a 50% deposit. He estimated that it may be 3 - 4 weeks before a crew could be assigned. I contacted your project planner and worked out a schedule date. Your repair crew showed up as planned, did a great job installing the new garage door wrap, and cleaning up the area when they were done.

My roof and roof windows were installed the week of July 4 and it's now October 19 and the roof window blind was just installed on Friday and the interior trim work has not been completed. It took the window company to get the blind installed. If we took 3 months to get something done in my business we'd be out of business.

We had great Service from our initial call to schedule an estimate through project completion. We have already told neighbors and friends about considering Trinity.

I was very happy with Tyler as the sales person, he let me know what to expect during the project. Jesus was a good manager of his team, we had several walk throughs durning the job. The crew paid attention to detail, so I have a good quality professional job.

Fair pricing, friendly sales rep and crew chief and crew, excellent work, cleaned up yard.

Everyone with Trinity. The trades are courteous and respectful

Fast, and diligent, hard working crew.
Very respectful.

The actual labor is great, but the project was initially described as taking a single day. In fact, it was broken into two phases with the initial work completed the last week of August and the second phase completed on October 29. This was a pretty small project and I wasn't in a particular hurry, but it just shouldn't have taken as long as it did. Additionally, I felt as though I was asking questions and requesting updates when it came to the second phase. A more proactive approach would have been appreciated. In the end, the project was reasonable priced and I'm happy with the workmanship. But I've got another project that I think would be a good fit for Trinity, but I'm not sure I want to engage.

See #6

It really comes down to lack of communication - I wasn't notified about project timelines at all, and it felt like our small siding project (in the $4k range) was being repeatedly deprioritized for larger repair jobs. Even then, I would've understood these delays if someone had only reached out and talked to me about them.

Can’t say that I would after the experience. Communication is the backbone, and it was more than lacking in this project. When we finally did get a project manager that was invested, the project was able to be completed but it was a hot mess leading up to that.

Would recommend for siding project but not windows.

I appreciated the clear answers and great communication. Pictures were helpful when trying to understand how urgent our roof need was.

Wonderful staff and work crew. Very easy to work with and they were thorough in all work.

Everything, from the very beginning to the end.

OUTSTANDING! We were very pleased with every aspect of Trinity. The sales person, the office staff, the project manager, the tear-off crew, the install crews...everyone was super knowledgable, super nice, super clean, and super-professional. I never expected that a giant siding project like this could go so smoothly.

As a first time home owner, i feel very confident about the people i have worked with so far to be very knowledgeable and able to explain the work to be done in layman's terms. I have a lot of trust in their advice and their explanations as we discussed my needs and what will be required to achieve them.

Delivered excellent service at every aspect of the project.

Trinity was a pleasure to work with on our project. Good communication and service from the team!

Very processional and reliable company.

Really good job and it was a relatively small projects which was repeatedly ignored by many local companies.

Great service, great price, dedicated crew. They literally replaced 3 roofs in one day. Cleaned that day, then came back the next day to clean more. Then came back another time to make sure everything was perfectly cleaned up and finished.

Very well done. Good clean up!

Communication was terrible.