The contractors they hired did not do a good job, the company tried to do the best they could but it was not a good experience.
I want the company to come out and do my job correctly. If they don't come back and finish the job they are very shady and cheap.
I love the shingles but I am dissatisfied with the overall work.
People need to do further research before choosing a company. I would recommend them as a last resort.
From start to finish my interaction with staff was professional. Crew showed up on time, they finished and they moved on. They came to do a job, they did it, moved on and I have a new roof.
Areas Of Satisfaction - I was most satisfied with the salesperson. He was excellent. He went through everything. I told him to give me a couple days to decide. He came back out and went over everything with me again to make sure I was making the best decision for me. I was very thorough. I was impressed with his professionalism and knowledge of the product, which is the reason I decided to go with Transform SR.
Areas Of Satisfaction - I was generally pleased with the whole process.
Agent is so helpful.
So far, the work is fine. If anyone asked me, I'd tell them to get them.
The shingles look durable and nicely match the house. I am happy with them. Installers were very professional.
They have great service, quality, and professional work. I would recommend them to anyone.
While the roof looks beautiful, there is still a missing cap on the roofline with no resolution for 2+ months. All of the bushes in my front yard are now dead due to shingles laying on top of them. Multiple flowers were trampled and broken, likely never coming back to life. I'm still removing nails from the area 2+ months later.
The salesman was knowledgeable and good, but made promises in the contract that the company is not eligible to do. It shows a disconnect between the sales and installation force.
They said they have insurance, but they never sent me any papers regarding the insurance.
The roofers were fine. I had siding and heating done at the same time and they were horrible.
I would tell them who I used.
The product was high quality. In the workmanship, they gave very much attention to detail. They were very easy to work with, and I thoroughly enjoyed the results.
Transform is not following up on the issues that I have addressed with them. I am still waiting on them to do that and it has been over a month.
Transform needs to keep up the great work.
The crews that performed the jobs to be done were very professional, it was amazing to see how well the guys all worked in unison to get the job done. We had our garage roof done, new gutters and 4 new windows installed. They all worked very fast and very good.
Everything went essentially well. There may have been something that didn't happen but as soon as I made a call it was done. I have never put a roof on before and I was just astoudned at what I got. They just did a great job and I was amazed. That is why they got a top rating, that is what they do.
They did a real good job on putting the roof on and cleaning up the job
i was very happy with the work
Unprofessional, remote operation no oversight of workmanship, the whole job was subcontracted out. The subcontractor seemed to have hired all illegal undocumented workers; not one had journeyman certification and only one spoke a little English. Hard to communicate with Transform plus the subcontractor came for 5 minutes then left for the day. No explanation was to me; the subcontractor made decisions to short my materials and left substandard work on my roof. Without oversight by Transform and no communication with me the roof looks like amateur but most important they left a dangerously soft "squishy" roof. Horrible experience.
Just be aware of who the contractor is, and if they do not show up pound the company with a phone call and call the Better Business Bureau.
Everything was excellent the customer service and initial meeting with Mr. Robinson was very professional. Everything was in order the way he explained it. I had some communication issues with the project manager, but we were able to straighten that out and it went well. I have already referred them to some neighbors that were admiring the roof. Overall I thought the money I paid was well spent.
They were very professional and completed the project in a timely manner.
Given that Transform outsourced a crew, I will give them a pass. I don't know how proficient Transform's crew is with roof installations. However, William Walker, who set up my services, was very pleasant to work with.
Everyone we dealt with was professional and prompt. The sales person was very knowledgeable and explained everything clearly and answered our questions in a way we could easily understand. The installation crews were very efficient.
I would give them a 4 plus.
We had to replace the entire sheeting on the roof. due to not being done right the first time. We got an excellent job
They were very courteous and did quite a good job. I am very pleased. They cleaned up well afterwards.
I love my new roof. It is beautiful and I already notice a difference with the cool roof shingles and new attic ventilation design - my house stays cooler.
The roof looks beautiful. They were professional and answered all of my questions. They brought any issues that needed to be addressed to my attention. They were very professional.
I am really happy with the work that they did.
Very pleased with outcome.
Horrible craftsmanship. Pretty sure the wrong roofing material was put on. NO ONE WILL CONTACT ME AND WILL BE SEEKING representation if not resolved by next week.
Everything was great and they handled it professionally.
They were on time and worked hard until the completion of the project. They got the job finished in one day!
I think overall it was a good job. They did go beyond the scope of work. They discovered an issue that was under the roof and made sure to fix it properly.
Transform SR Home Improvement Products was very professional. They did an excellent job and completed the job promptly. They did a very good job. Thank you!
I was impressed with the quality of workmanship from the salesman, project leader and of course the folks doing the work. Then was impressed with the commitment to my satisfaction. I would highly recommend Transform.
I would like to commend the sales department and the installation staff. They were very professional and knowledgeable.
They should get the honesty of the person that is going to be a salesman.
They had enough people to get the job done in a timely and efficient manner. They left the job site clean.
I was very satisfied with the job.
Overall I am very satisfied with the job.
The flashing is now separated from the chimney (was not before they began). I have tried since 5.18.2020 to e-mail and contact Sears to get this resolved. The first time I worked with the SR Home improvement salesmen-that's when I found out they were furloughed. Then I got the contract/paperwork out and started contacting email@example.com and have NEVER received a response. I am NOT a happy customer. Don't know if I should start hitting social media with this issue or what.
I did recommend them to someone. The gentleman who came out was very unprofessional and gave them an astronomical price. I am not sure what happened. I would not recommend you again.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Transform SR Home Improvement Products as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys