Communication

Communication - Kelsey was great, easy to get ahold of and always willing to talk about the home plans.

Additional Comments

Additional Comments - The staff at Tilson Katy was super friendly and always very accommodating!

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They are prompt on schedules, and we love our superintendent, who is over the build.

I have no comment.

It would depend on their timeline and what type of home they wanted to build or how customized (I felt Tilson didn’t have many options to choose from for fixtures) they wanted to go.

N/A

We were able to observe the process of our house on a daily basis and were very impressed at each step. From the placement of the location stakes to the last piece of quarter round for the floor we felt every detail was attended to.

Kelsey was incredible form the moment we met. Very accommodating with our time and willing to listen to us and make changes as we felt necessary and always being mindful of our budget and still leaving room for our wants and needs.
She gave us a very thorough timeline as to what to expect throughout the entire process.
We just wish she was still very much a part of our construction process.

Additional Comments

Additional Comments - We are almost reaching our 1 year mark from the moment we stepped foot into the Katy office. It has been a learning experience and with exciting results happening as we enter the last phase of construction. Our design team was amazing and so accommodating to our requests with plenty of guidance to learn from and or real life suggestions/examples to view in real time. Our construction manager is always open to talking thru changes and what to look forward to as we go through the different phases of construction. Gives great and knowledgeable advice.

We have been very happy with the Tilson process. Zach Jimerson has been on top of the build and has been great at communicating each step.

Communication

Communication - Eric has always quick to respond to messages or emails left. And he goes beyond by giving us a heads up when he will be out of the office. The process has been so transparent and really helped us to feel comfortable. Also, David did a great job going over all the details with us following the color appointment to make certain all our choices we documented.

Additional Comments

Additional Comments - We have just started the construction phase. We have been very happy and comfortable with everything to this point. Eric has been great to work with.

The overall experience was easy and they made the whole process easy to work through.

Tilson has made everything so easy! We really appreciated not having to get a construction loan. BIG PLUS!

Communication

Communication - From the very beginning to almost the end...Tilson staff from across the board have been super!

The Forman was great and the house is beautiful.

Communication

Communication - Ashley was very informative

Areas Of Satisfaction

Areas Of Satisfaction - Doors and windows are very good.

Recognized Excellence

Recognized Excellence - Ashley Sloan

They were very professional, and they walked you through the process.

I am very happy with our new home.

Additional Comments

Additional Comments - Eric was phenomenal and guided us through the entire process exceptionally well. The hand off between sales and the construction team was easy. We would recommend anyone to Tilson and direct them straight to Eric to fulfill their new home needs.

Areas Of Satisfaction

Areas Of Satisfaction - The sales, contract, design and build phases were to notch. Greg and Eric were great to partner with.

Recognized Excellence

Recognized Excellence - Eric out of the Katy office and Greg our Construction Manager were great. Very knowledgeable about every aspect of the build process and also very considerate people. They both went the extra mile to make sure that my wife and I were always taken care of. I would recommend them to anyone who wants to build a home with Tilson. If I build again with Tilson, I hope I get to work with them.

Additional Comments

Additional Comments - If I had to build another home, I would utilize Tilson again. I have recommended friends and family to use Tilson.

Ashley Sloan, David, and Jack Reyson

Additional Comments

Additional Comments - Ashley Sloan, Jack, and Jerry Butler have been wonderful

Communication

Communication - Ashley Sloan and David were fantastic

Areas Of Satisfaction

Areas Of Satisfaction - Ashley Sloan is excellent

Recognized Excellence

Recognized Excellence - Ashley Sloan, and Jack Reyson

I haven’t seen the finished product yet!

I would strongly recommend Tilson Homes because of the easy buy program. Their communication process was very good throughout the whole build.

I liked that it was all in one; financing, the house, and everything; they made it pretty easy.

We had the best experience imaginable with Tilson. Everyone was a pleasure to deal with and very efficient and effective.

Additional Comments

Additional Comments - Better than ever expected!

Highly recommend to anyone shopping a builder in the country side.

Additional Comments

Additional Comments - So far has been a pleasurable experience. Its the up front decisions that take the longest to be done. Building a home can be overwhelming, but made a lot easier by Tilson. Once that part is done, its been fun watching the home take shape. Eric and Kolton have been great to work with. Looking forward to seeing the final product. Subs have done an excellent job to date.

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Great customer service throughout the process. Highly recommend

No comment.

Communication

Communication - Ashley was our Sales Consultant. She listened to what we wanted, and we were able to come up with a design for our perfect retirement home.

Additional Comments

Additional Comments - We are currently in the construction phase. We are really happy with our Superintendent, Kolton Mazoch.

Recognized Excellence

Recognized Excellence - Colton gave exceptional service.

See "Communication"

I have no comment.

Areas Of Satisfaction

Areas Of Satisfaction - The company met expectations in all areas.

Areas For Improvement

Areas For Improvement - The company did not fall short of expectations.

Recognized Excellence

Recognized Excellence - Johnathan Bass provided exceptional service.

Additional Comments

Additional Comments - It was an easy and quick process.