Our designer was amazing. The tile person was amazing. There is where the amazing stops. An 8 week project turned into 6 months! We felt forgotten and that we were a back burner project with no priority.

Areas Of Satisfaction

Areas Of Satisfaction - They were very considerate and professional in all of our dealings.

Recognized Excellence

Recognized Excellence - Two people were exceptional, Stephanie and Bryan, they were both very helpful and patient at all times. If we need any remodeling done again I hope they would be available. It all went so well after the apprehension we had going into the project. Very pleased with the outcome.

Recognized Excellence

Recognized Excellence - project Mgr was straight forward.and promised what he said he was going to do

The people and the quality of work at Thompson Remodeling are top-notch! It slowed things down a bit when they lost the Project Manager during our project, but they recovered very well and maintained a high level of professionalism.

Areas Of Satisfaction

Areas Of Satisfaction - Their responsiveness to questions and problems was quick every time. We also appreciated the follow-up to ensure our satisfaction.

Recognized Excellence

Recognized Excellence - The whole group appears to function well as a team and support each other whenever necessary.

Construction Quality

Construction Quality - There were a few items that we were not satisfied with, but contacted Thompson, and they were professional and addressed all concerns.

Areas Of Satisfaction

Areas Of Satisfaction - Our designer, and the follow through of the owner. Both were kind, sought out feedback, and addressed any concerns without question.

Very satisfied with Thompson Remodeling's work on our guest bathroom.

Areas Of Satisfaction

Areas Of Satisfaction - Clear communication as the project advanced, good conversation as small issued arrived. Finished product is great and minimal issues along the way in a house that is over 100 years old.

Thompson remodeling did a great job- we love our kitchen!!

Areas Of Satisfaction

Areas Of Satisfaction - Thompson's high standards for work performed resulted in a high quality product. The lead carpenter was very specific and exacting on all work performed. I am a bit picky, but was impressed that everything turned out perfectly. I was also very pleased that during the planning process, Thompson laid out 3 designs at different cost levels. The options within the initial design were all high end, very nice finish, options. When the project was completed, we had a small number of change orders, but only varied slightly from the budget.

Construction Quality

Construction Quality - Quality is top notch! Great job!!

I was impressed by the carpenters' personalities and their work was stellar.

Thompson Remodeling Inc. did a fantastic job.

Areas Of Satisfaction

Areas Of Satisfaction - Thompson remodeling did an amazing job on our master bedroom and bath. Always on time and very professional. I would definitely recommend them. We will be using them in the future.

Outstanding workmanship and communication from everyone involved. Wonderful to work with.

Very happy that we used Thompson Remodeling for our bathroom project

Thompson Remodeling is easy to work. They communicate well and kept me in the loop at all times. I would highly recommend them.

Completely exceeded our expectations from the ground up. We have used other builders in the past, and it's like comparing apples to oranges. Coupled with a professional designer, Thompson uses the latest technology to plan your project which consequently takes any guess work out. Great communication throughout, exceptional people that were easy to have in the home, and finished on schedule. We would recommend Thompson Remodeling 10 times out of 10.

Thompson Remodeling totally lives up to its motto: Love where you live and they bend over backwords to do just that. This is the second time we have used Thompson, first for a kitchen remodel and then a master bath remodel and we have found their staff to be professional and cutting edge, wonderful. I especially love Kerra who in my opinion is the best designer ever because she is personable and has quite an eye for detail. Thank you so much Thompson staff for making the remodeling process for us so enjoyable and for making us love where we live!

Thompson Remodeling provided amazing expertise from design all the way through to punch list. We were guided every step of the way and the communication was so timely that we never had to ask "what is next?" They have an amazing team and we will definitely be working with them again!

New, big porch on existing house. Came out great! Very neat construction site. Crew was very nice and quiet! So happy with Thompson, we had them do our deck which also turned out great.

From the moment we met Ben and his staff we knew that Thompson Remodeling would take our kitchen from outdated to OUTSTANDING! What an amazing team!

Expertise

Expertise - We were so impressed with the entire process! From start to finish we felt very taken care of and informed.

Professional & Organized

Professional & Organized - We love your staff! You impressed us with your care and timeliness! It was so easy to talk with you and share ideas.

Innovation

Innovation - It was wonderful being able to see our kitchen come to life with your 3D imaging!

Schedule

Schedule - Amazing! No delays even when we asked for a change to the original plan.

Construction Quality

Construction Quality - We absolutely love our new kitchen! It is durable and kid friendly!!!

Problem Resolution

Problem Resolution - Any problems that came up were addressed immediately and had a solution within 24 hours.

Clean & Safe

Clean & Safe - Beyond amazing! Even the dumpster was organized! We did not worry about dust, nails, etc. Everything was meticulous at the end of the day.

Employees & Subcontractors

Employees & Subcontractors - We knew the moment we met Ben and his staff that we would work as a team!

Additional Comments

Additional Comments - Thank you! Our kitchen is all we hoped it would be! Ask us where we spend most of our time...the kitchen, of course! Not only do we love it, our family and friends love it too!

I would recommend this company for it's attention to detail, current fine workmanship and past performance with me. I live in a house with unusual features and they have always researched the best way to approach every singular problem. I like that whenever the plan is revised I get a timely statement regarding the change in cost. There's no wondering what surprises will be at the end of your project.The designer is knowledgable and and helpful when I made choices about fixtures and tiles. She was also quite open minded accommodating my particular choices. I certainly would chose Thompson Remodeling again.

Construction Quality

Construction Quality - I chose them because of past experience with their fine workmanship.

Schedule

Schedule - actually our project was finished WAY ahead of schedule!

In our home, Thompson remodeling has enlarged and updated an existing deck, remodeled a bathroom, and repaired a long time leaking window that was installed by another company. The quality of work is excellent and the employees and subcontractors have been a pleasure to work with. We will call Thompson first for any future projects.

From start to finish we were more than pleased with the staff and work completed. We highly recommend them. Our remodel is just what we wanted.David S.

Additional Comments

Additional Comments - Thompson Remodeling did a very good job on our kitchen redo. The work was very high quality and completed on time and within budget. I would be happy to be a reference for them at any time for potential customers.

Additional Comments

Additional Comments - They were very professional and did exactly what they said they would do. The schedule was followed and there were no horror stories. They've completed two bathrooms and a kitchen for me and I would absolutely recommend them.

Thompson Remodeling was very professional as well as they were very personable. They were easy to work with. They were very clear on their ideas and wanted to listen to me on what I wanted.

The project plan Ben came up with was very good, timely, and followed very well. TRI has great subcontractors. We especially liked the flooring people who worked endlessly to get us the floors that were JUST RIGHT. The painting was so much better than I expected and the bathroom shower and counter are much better than we hoped for. We love the can light arrangement in the basement and to now have a three way switch for the steps is very nice. All the details were taken care of. It is amazing that in the end having water damage turned out to be the start of something so enjoyable. We didn't just restore - we remodeled. And it got done just the way we wanted - no -better than we originally wanted. It was very nice to have a good insurance company who worked with TRI and vice versa.

Additional Comments

Additional Comments - Ben, Thanks so much. We really do love this house and home better that the work is done.

Additional Comments

Additional Comments - The project was a great experience and we are extremely satisfied with the new kitchen.

Letter of Recommendation

Letter of Recommendation - Overall we think they a good company to work with and we are pleased with our remodeling results.

Additional Comments

Additional Comments - This past summer spent with the Thompson Remodeling crew was great! Friendly, professional, accommodating, FLEXIBLE, and very skilled. Communication was excellent. One of the best things . . . althought there were several . . . they protected the rest of the house from remodeling debris and dust and cleaned up every day.

Additional Comments

Additional Comments - We were very pleased with the quality of work and materials. The work was completed on time on a tight schedule. Charlie's attention to detail and to high quality work resulted in a renovation project that will be enjoyed for years.

Additional Comments

Additional Comments - I have heard of a lot of horror stories about remodeling companies. However, Thompson Remodeling was great and is a very professional company.

Additional Comments

Additional Comments - They were very good.

Additional Comments

Additional Comments - Everything went really well.

Additional Comments

Additional Comments - Overall a very good experience, I will use them again and recommend them to freinds and family.

Additional Comments

Additional Comments - They did a great job.

Additional Comments

Additional Comments - I can't think of anything that I have to gripe about. I did appreciate the way they went into detail on the contract - I mean, everything was covered, there were no questions about who said what or who didn't say what. I was really impressed with their contract.

Additional Comments

Additional Comments - They were terrific. We really appreciated the workmanship. It was wonderful. They were extremely organized. Their word was their word. You could trust everything they said and it worked out well.

Additional Comments

Additional Comments - I've been referring them to everybody. They did a fantastic job! We love them.

Additional Comments

Additional Comments - It was the first good experience I've had with anybody in construction and I've done many a project.

Additional Comments

Additional Comments - I would say that on top of the quality of the work they do that is top rate, we appreciate their integrity and their honesty, and we received both. This is our second project with them, they are top rate in everything they do and when we have another project to do, we will use them again.

Additional Comments

Additional Comments - They were very nice.

Clean & Safe

Clean & Safe - They are better than other remodelers.