Recognized Excellence - Hakim was extremely knowledgeable and spent a lot of time answering all my questions about installation before I decided to get a quote. On site he handled every detail very professionally.
Areas of Satisfaction - A lovely family business that has been operating quite awhile. They have a wide selection of products and everyone is very personable and knowledgeable.
The product was very high quality and the service installation was very professional.
Recognized Excellence - The installer was very good. He knew what he was doing. He was very careful. He was meticulous. Our initial meeting was with the owner or co-owner's. His recommendation was exactly what we needed. One of the window was complicated, but he knew exactly what to do.
Everyone that comes in my driveway loves it.
Communication - The communication couldn't have been better.
Quality Of Materials - The quality of the materials is absolutely beautiful.
Quality Of Workmanship - The quality of the workmanship couldn't have been any better.
They did what they said they would and met all of my expectations.
Recognized Excellence - The installer had exceptional service. He was with them for 15 years and did a great job. He was wonderful.
Additional Comments - They came when they said they would. They showed up on time and did what they were supposed to do. That was great. I Googled them. I had no relationship with them and had never used them before, nor had anyone recommend them to me. I lucked out.
I felt very comfortable with Allan and Hakeem.
Additional Comments - I would recommend them highly for their communication, being on time, and professionalism.
Recognized Excellence - The installer was so professional and friendly. Will definitely use them again in the future!
Recognized Excellence - Everyone provided excellent service. From our first visit to the store, to our in home meeting to the installation. Every step of the way they exceeded our expectations!
Areas of Satisfaction - We appreciated the design ideas and the installer was terrific. Taking care in our home to making sure we understood how our treatments operated.
Carol was very helpful In selecting a shade to meet my needs and save me money. The installer was kind enough to move a stain glass hanging in order to properly install the shade.
They were excellent. I felt like we had excellent customer service. The installer was professional. I couldn't be happier with the whole experience.
Areas of Satisfaction - I think they did a great job! Everything went as planned. The shutters were installed professionally. They just did a fantastic job!
Additional Comments - They did an excellent job! I give all 5 stars. The installer was wonderful. Everything was a pleasure to deal with. They were very professional. I will definitely use them again.
Recognized Excellence - Hakim did a great job installing our shutters and blinds. Carol offered great advice while we seltected our products.
Areas of Satisfaction - Showed us great products and offered them at a great value.
Additional Comments - Thank you for a job well done!
Recognized Excellence - Carol came to assess the project. She is so professional and qualified to help fined the perfect solution for out needs. Hakim was excellent in his installation of the shades. I couldn't have been more pleased!
Areas of Satisfaction - Perfect solution!!!
Additional Comments - Definitely would recommend!
Areas of Satisfaction - Absolutely the best customer service. Assisted in choosing the appropriate custom shutters for our bathroom. kept updated on production . Installation went very smoothly.
Additional Comments - Highly recommend
Recognized Excellence - The installer, Hakeem Galberth, was exceptional.
Areas of Satisfaction - They did exactly what we wanted them to do. They put some shades in because we have a new door installed. The shades help block the sun because we get a tremendous amount of sunlight coming in, which makes the room cooler.
Areas for Improvement - They did not fall short of any expectations.
Additional Comments - They did a good job, and we got a great product out of them.
A great place to do business with. The owners are so nice and also help with decorating ideas. I would not hesitate to use again. My Roman shades are beautiful. I am extremely happy
Areas of Satisfaction - Immediate response to any questions. Took time in helping me with choice of fabric
Areas for Improvement - None. I was happy with every aspect of this purchase
I would highly recommend shade and shutter to everyone I know!
The final price was higher than the original quote.
Recognized Excellence - Everyone! Alan, Helen, Carol, & Hakim
Areas of Satisfaction - Professional throughout!
Additional Comments - Simple kudos to S&S!
Order and installation well done.
Recognized Excellence - Carol was a pleasure to work with. All of them, including the installer, were great.
Areas of Satisfaction - They were easy to work with, adhered to schedules, and were very professional.
Additional Comments - Everything was great.
The Shade and Shutter Shop five star review from start to finish. Alan came out and measured our windows for shutters, provided guidance on style and selections and a team from the shop installed the shutters beautifully. Excellent service!
Thank you, Shade and Shutter Shop.
The Shade and Shutter Shop did an excellent job. They were very punctual and cleaned up after themselves. We were very satisfied.
Value - I definitely received a fair value for my money.
Recognized Excellence - The installer provided exceptional service.
Areas of Satisfaction - The Shade and Shutter Shop met/exceeded my expectations perfectly.
Areas for Improvement - The Shade and Shutter Shop did not fall short of my expectations. They came on time and did a great job.
Additional Comments - This is the second time we have used The Shade and Shutter Shop. Both times, we were happy.
They do a good job, but I wish they were more transparent as far as what they do in your home. The difference between the light-filtering shades and the darkening shades was not made clear to me by the person who was selling the products. When I got the darkening shade, it was a shock to me because I did not realize it would be as dark as it was. I could not change them unless I paid a high price. I was not satisfied with that.
They were very courteous, professional and did a good job.
Areas of Satisfaction - They had good product, presentation, courteous and workmanship.
They were professional, on time, and delivered as expected. Everyone is wonderful. They were a pleasure to deal with, because their people are fantastic.
Recognized Excellence - Hakeem was wonderful. He was a great guy to work with.
Areas of Satisfaction - They met all my expectations.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of The Shade and Shutter Shop as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys