Shade and Shutter clearly value their customers. They worked with me to help me get the best product to meet my needs, and followed through effectively and efficiently from the sale to the installation of my blinds. I would definitely use them again.
Areas of Satisfaction - Carol worked with me to help me find the best solution among several products I was considering. She also worked with me to provide the best price and the best overall service, from measuring my windows, to efficiently placing the order and alerting me to the time frame, to coordinating with the installer to make sure that he would be here at a time that was best for me. An overall very good, non-pressured experience for me.
I had very good customer service experience.
Recognized Excellence - I would like to recognize Carol and the installer. They were both very good to work with.
Areas of Satisfaction - They met all my expectations.
Additional Comments - It was a really good experience, and I am pleased with the work.
Recognized Excellence - Carol did a great job recommending a beautiful design idea.
Recognized Excellence - I would like Allan Auvil for his exceptional service.
Areas of Satisfaction - They came out, were friendly, took their time to come out and measure the custom blinds and fit the blinds perfectly to my taste, and I was satisfied with the work they provided.
Additional Comments - I would definitely use them again and will recommend them to my family and friends.
Value - Competitive price.
Recognized Excellence - Allen Auvil, owner, knows his trade.
Areas of Satisfaction - Once the window treatments arrived at The Shade and Shutter Shop location, the same day, later in the afternoon, the installation was arranged.
Areas for Improvement - No areas of improvement necessary.
Additional Comments - Recommend The Shade and Shutter Shop. Experience and expertise cannot be overlooked
Recognized Excellence - Alan was great coaching me through the selection and ordering process. The installer Haamid (please for give misspelling) was extremely professional and very kind to my 3 year old daughter who was very talkative.
Additional Comments - I look forward to placing my next shutter order in 2024.
They gave outstanding service. When I called, Carol came immediately. They arrived when she had told me they would, and the installer did an outstanding job. I was extremely pleased with the service and I do plan to use them again at the beginning of the year.
Recognized Excellence - I would like to recognize the entire company.
Areas of Satisfaction - They were beyond my expectations.
Additional Comments - I would recommend them, they did an outstanding job. I am planning to use you again.
The Shade and Shutter shop provided the most exceptional advice and service to complete the look of our new home. Great sense of interior design to help pick colors and styles that truly elevated the look inside our home.
Areas of Satisfaction - Allen provided real design advice in choosing colors and Hakeem was friendliest and diligent service man to install the shutters.
Recognized Excellence - Hakim was extremely knowledgeable and spent a lot of time answering all my questions about installation before I decided to get a quote. On site he handled every detail very professionally.
Areas of Satisfaction - A lovely family business that has been operating quite awhile. They have a wide selection of products and everyone is very personable and knowledgeable.
The product was very high quality and the service installation was very professional.
Recognized Excellence - The installer was very good. He knew what he was doing. He was very careful. He was meticulous. Our initial meeting was with the owner or co-owner's. His recommendation was exactly what we needed. One of the window was complicated, but he knew exactly what to do.
Everyone that comes in my driveway loves it.
Communication - The communication couldn't have been better.
Quality Of Materials - The quality of the materials is absolutely beautiful.
Quality Of Workmanship - The quality of the workmanship couldn't have been any better.
They did what they said they would and met all of my expectations.
Recognized Excellence - The installer had exceptional service. He was with them for 15 years and did a great job. He was wonderful.
Additional Comments - They came when they said they would. They showed up on time and did what they were supposed to do. That was great. I Googled them. I had no relationship with them and had never used them before, nor had anyone recommend them to me. I lucked out.
I felt very comfortable with Allan and Hakeem.
Additional Comments - I would recommend them highly for their communication, being on time, and professionalism.
Recognized Excellence - The installer was so professional and friendly. Will definitely use them again in the future!
Recognized Excellence - Everyone provided excellent service. From our first visit to the store, to our in home meeting to the installation. Every step of the way they exceeded our expectations!
Areas of Satisfaction - We appreciated the design ideas and the installer was terrific. Taking care in our home to making sure we understood how our treatments operated.
Carol was very helpful In selecting a shade to meet my needs and save me money. The installer was kind enough to move a stain glass hanging in order to properly install the shade.
They were excellent. I felt like we had excellent customer service. The installer was professional. I couldn't be happier with the whole experience.
Areas of Satisfaction - I think they did a great job! Everything went as planned. The shutters were installed professionally. They just did a fantastic job!
Additional Comments - They did an excellent job! I give all 5 stars. The installer was wonderful. Everything was a pleasure to deal with. They were very professional. I will definitely use them again.
Recognized Excellence - Hakim did a great job installing our shutters and blinds. Carol offered great advice while we seltected our products.
Areas of Satisfaction - Showed us great products and offered them at a great value.
Additional Comments - Thank you for a job well done!
Recognized Excellence - Carol came to assess the project. She is so professional and qualified to help fined the perfect solution for out needs. Hakim was excellent in his installation of the shades. I couldn't have been more pleased!
Areas of Satisfaction - Perfect solution!!!
Additional Comments - Definitely would recommend!
Areas of Satisfaction - Absolutely the best customer service. Assisted in choosing the appropriate custom shutters for our bathroom. kept updated on production . Installation went very smoothly.
Additional Comments - Highly recommend
Recognized Excellence - The installer, Hakeem Galberth, was exceptional.
Areas of Satisfaction - They did exactly what we wanted them to do. They put some shades in because we have a new door installed. The shades help block the sun because we get a tremendous amount of sunlight coming in, which makes the room cooler.
Areas for Improvement - They did not fall short of any expectations.
Additional Comments - They did a good job, and we got a great product out of them.
A great place to do business with. The owners are so nice and also help with decorating ideas. I would not hesitate to use again. My Roman shades are beautiful. I am extremely happy
Areas of Satisfaction - Immediate response to any questions. Took time in helping me with choice of fabric
Areas for Improvement - None. I was happy with every aspect of this purchase
I would highly recommend shade and shutter to everyone I know!
The final price was higher than the original quote.