Glad we called The Remodeling Authority to inspect our roof. We found there was damage from a recent hail storm and decided to get it replaced. Dru and crew were nothing but helpful and professional. He took care of dealing with our insurance company from start to finish. The roof was removed and finished the same day and looks great. Can't say enough about the service we received. Highly recommended!
The final product is ok, but getting there was not pleasant. They started five weeks after they said they would. Once started, we never knew if or when they would show up for work. Poor planning on ordering needed supplies. Many other issues too numerous to list. Promised we would receive product warranties as soon as our final payment check cleared. Ten days after it cleared, still no warranties after numerous phone calls and text messages.
I am not happy with the work and I don't feel that is is finished. I had to talk to them several times and I just noticed something else today that isn't right.
The job is incomplete.
They were very professional, timely and clean.
Learn why professional home builders and home improvement contractors join our community of quality.Get started
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of The Remodeling Authority as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys